Wahl Clipper Corporation Customer Service Issues

My wife bought the Walt electric razor for my birthday in November last year. Unfortunately, the razor head cracked and started scratching my face, making it unusable. I didn't know I could just replace the head until my barber mentioned it. We got a new head last month, but it also cracked in the same spot after just a few weeks. The replacement heads are expensive at $30+. I really liked using this razor and want to keep using it. Can you help me with this issue? Thank you.

I received my order today. I purchased the Figura cordless clippers. When I place them in the charger, the light comes on. However, when I put them back in the holder, the light goes off. I've had to place something under them on one side to keep them charging. I attempted to position them the other way, but they don't fit properly. Once I let them go, they simply relax and stop charging. It's frustrating to have such a simple issue with such an expensive product.

I've been using the Sterling 4 cordless clippers [redacted] and the mag trimmers [redacted] for about a year now. Unfortunately, the silver plating on the mag trimmer's plate is flaking off, posing a risk to my clients. Additionally, I've encountered issues with the plastic casing on the Sterling 4 clippers. When adjusting them, the plastic on the left side has given way, causing the blades to not line up properly. Despite being a loyal Wahl customer who usually fixes parts myself, I've had trouble finding a replacement for the cam follower piece that keeps breaking. I'm interested in the [redacted]-year Sterling all-metal housing clippers but unsure about which trimmer to pair with them. I am working on locating my receipts. Please reach out to discuss further. Thank you, Ashley.

I had a positive experience with Ms. Amy, who was very helpful. I followed instructions and returned the defective KM5 Rotary 2-speed clippers. I received a replacement, but unfortunately, it was stolen from my car while I was at the Brockton Senior Center. The clippers were returned to me anonymously but are now missing the combs and head. I would appreciate the opportunity to speak to a customer service representative directly. As a 76-year-old with Multiple Sclerosis and a rescue dog, this loss is significant to me. My limited income from SSI covers essential expenses, and I am reaching out for assistance. Despite my positive opinion of Wahl products, I believe your customer service can be improved. I hope to resolve this issue promptly and receive the missing parts for model US #[redacted]-[redacted]. Thank you for your understanding.

I bought the Wahl 5-Star shaver from Sally Beauty Co. in North Little Rock, AR on 7/06/19 for $67.44. The salesperson assured me three times that I could get a full refund within 60 days, whether the product was used or unused. I tried the shaver twice within a week, but it didn't meet my expectations. When I went back to return it, a different employee mentioned that their return policy had been updated and I couldn't receive a refund. They indicated the salesperson who sold me the shaver was unaware of the change. I have the receipt and would appreciate it if you could allow me to return the shaver for a refund. Thank you.

I recently noticed that the blade in my new clippers is uneven, which resulted in crooked and uneven haircuts. I don't want to take it apart myself to avoid damaging the clippers, as they are still pretty new. I would like to exchange them for a new pair, and I am willing to hand in the current pair so you can see the issue with the blade assembly firsthand.

I purchased Wahl clippers on Amazon Prime a little over four months ago. After only three uses, the clippers stopped cutting hair properly and started pulling hair out instead. I am extremely dissatisfied with this product and do not want to incur additional costs to return it. I paid nearly $30 for these clippers and I am very disappointed in the quality of the product. I have never had clippers malfunction after such a short period of use, and I will avoid buying Wahl products in the future. I hope this feedback helps in addressing and resolving this issue.

I purchased a peanut trimmer online from Sally Beauty. Upon receiving it, I noticed that it felt too small for my hand and the vibration was too strong, causing discomfort and numbness. I attempted to exchange it at a Sally store and contacted their headquarters, but encountered difficulties. The store initially refused my exchange and later accused me of using the trimmer. I am simply seeking to exchange it for a model that better suits my needs. Any assistance would be greatly appreciated.

Hello, I'm Julian. I attempted to purchase a cordless detailer (SKU [redacted]) online. The first credit card transaction was declined, so I tried another card, only to receive the same rejection message. Strangely, after checking with my bank, I discovered that Wahl actually charged me twice on each credit card. I no longer feel comfortable proceeding with the purchase due to these multiple charges and the unclear transaction messages. Can you please explain why I received a refusal message but was charged multiple times for the same product? Thank you.

I own a Color Pro that is around 5 years old and use it for personal use every 6-8 weeks. Recently, I noticed that the unit shuts off when tilted slightly, around 5 degrees, either side to side or front to back. I have already adjusted the power screw and cleaned the unit thoroughly, but the issue persists. Despite checking for loose wires or broken parts, I couldn't find any visible problems. I even tried bypassing the power switch, but it didn't resolve the problem. After speaking with "Julie" from Technical Support, she suggested sending it in for a no-cost service, where I would only be responsible for shipping costs. I just need a mailing address and clarification on whether I need a repair authorization.

I recently sent my Wahl hair clipper with Pick #R773430 for repair. After speaking with your representative about the issues found during the technician's examination, I learned that the battery prongs in both the recharger and the battery were faulty, causing the clipper to not charge properly. While one new battery was included in the returned clipper and works well, the second battery provided does not hold a charge for more than a few seconds even when fully charged. Could you please replace the defective battery so that I can have two fully functional rechargeable batteries for my hair clipper?

During the first use of the massager, it caught fire while on my back and caused burns. I spoke to a representative the following day. I was advised not to return it to Amazon and was provided with a return label to send it back. I was assured that I would receive a replacement and a refund due to the burns. I am concerned because other reviews mentioned similar fire incidents. I want to return the product to Amazon for a refund, as promised. I appreciate a prompt resolution to this serious matter. Thank you. - M.T. Mann.

Hello, my name is Arvinder, and I represent Amazon IND9 located at [redacted] South Graham Rd, Greenwood, IN. I am contacting you regarding a misshipped pallet of WAHLS PRODUCT STYLE# 79[redacted] that we received, which appears to be intended for your business. The PO # is 07 [redacted]. Unfortunately, we have limited information about this shipment. Please contact us promptly so we can coordinate the pickup of this freight. If you could provide a BOL, it would greatly assist us. You can reach me via email at [redacted] It's important to note that we have space constraints on our dock, and if arrangements are not made within 14 days, we may need to take further action, such as donation or destruction of the product. Thank you for your cooperation. I look forward to hearing from you soon. Have a great day ahead.

I work longer hours than the average employee and struggle to reach your customer service for information. With over 20 years of experience, I find it disheartening to be unable to get assistance promptly. I suggest offering 24/6 customer service coverage to cater to customers nationwide across various time zones. Availability outside of regular business hours is crucial for those with non-traditional work schedules. I hope this feedback leads to improved customer support.