Vueling Airlines Customer Service Issues

I am writing in regard to our flight VY8349 on May 26 from Zurich to Palma Mallorca PMI with reservation number JIP4UQ. Our complaint is regarding a group of 15 intoxicated men who were disruptive during the flight. One individual in row 23A had a shirt with an inappropriate image that he repeatedly extended into our seating area of 22A&B, accompanied by inappropriate gestures and comments. Despite our requests and the stewardess's intervention, the behavior continued. The group remained loud and intoxicated, and were served more alcohol by the crew, which we believe was inappropriate. We urge the airline to implement stronger policies to prevent such incidents and seek financial compensation for the distress caused. We possess video evidence supporting our claims. Thank you. - R & L Goric

I have requested a refund from Vueling due to the cancellation of our flight. The refund was initially issued to our Chase bank account but was returned because our account was not set up for international wire transfers. I have since updated our account to enable this type of transaction. Despite sending two emails to Vueling Customer Service asking for the refund to be reissued since I cannot process it through their online system, I have not received any response from them. The case number is [redacted]7, and the booking code is CL19UX for the flight from ORY to FCO on March 10, [redacted], with flight number VY6252. The pending amount is [redacted].96. Can anyone provide assistance with this matter? Thank you, J. Draper.

Hello, I hope you're well. Today is my partner's birthday, May 27th, and I had planned a surprise trip to Ibiza for her. Unfortunately, she informed me she can't leave Portugal on the 18th of July, so I need to change our flights. However, I'm on a tight budget and can't afford the exchange fee. The surprise didn't go as planned, but I realize it was my mistake. Is there any way I could receive a credit or voucher to rebook the flight with the number YK3CKQ? I only made the booking less than 24 hours ago. I look forward to your assistance. Thank you, C.N.

I traveled with an elderly friend from Barcelona to Malaga on VY [redacted] on Friday, the 26th of May. We specifically booked and paid for front seats 1a and 1b to accommodate my friend's limited mobility, but we were given seats 7a and 7b instead. We were disappointed as the front seats we paid extra for were apparently not available. This impacted my friend's comfort during the journey, and we would like a refund for the extra charge we paid for the front seats. Additionally, we are seeking compensation for the inconvenience and discomfort my companion experienced during the flight.

Hello, I am writing regarding a trip from Stockholm to Paris that was canceled by Vueling on 21/04/[redacted] due to the National Strike in France. My friend and I, Arsalan Salim Omar, had purchased tickets for this trip. We have not yet received a refund for the canceled flight and had to buy new tickets for [redacted] euros. We are seeking a refund for the canceled trip and compensation for the new ticket. Here are the details: Order number: M6M5XC Booking number: JHTCMT Flight number: VY8571 Our names: A.S. Sulaiman A.S. Omar IBAN: SE[redacted] 0[redacted] [redacted] Thank you.

I apologize for any inconvenience I have caused. Regrettably, I made an error when booking and need to reschedule my flight to a week earlier. To be specific, I am looking to change my flight from June 21st to June 14th, [redacted] (Flight Number: VY8577). However, I encountered an issue on the website preventing me from making the adjustment. The error mentioned: "Sorry, one of the services you booked is not available on one of your flights. If you want to keep the previous services, you can look for other flights where they are available." I kindly ask for your help in resolving this promptly. An explanation regarding why the rebooking is not feasible would be greatly appreciated, so that I can act before the 24-hour deadline for free changes expires. Thank you for your assistance and understanding. Best regards, Yannis P.

I would like to report that Mr. M. Capobianco's outbound flight from LGW was canceled by your airline for today, June 1. Your company rescheduled him for a new departure on June 2, which is not suitable for his plans. Consequently, he acquired a ticket on TK to FCO for June 1. Given that today's flight was canceled, he must cancel the original booking and retain the return trip. Kindly, do not record him as a no-show for June 2, as he requires the return flight. A refund is requested for the canceled outbound flight. The airline confirmation code is YCEYUY. Thank you.

I arrived at Cardiff Airport this morning for our flight from Cardiff to Alicante on Vueling flight VY1240, scheduled to depart at 13:05 on 02/06/[redacted]. Our airline reference is LELY5Z for Gaynor Pope and Clive Perry. Unfortunately, we did not receive any communication from Vueling regarding a flight time change to 08:50. Despite arriving three hours early, we missed our flight as there was no notification sent out about the schedule change made in October [redacted]. After speaking with Love Holidays, they directed us back to Vueling for assistance. We kindly request to be accommodated on the next flight on 05/06/23 as this unexpected change has disrupted the beginning of our holiday. Thank you, Gaynor Pope.

Hello, I have been attempting to reach an advisor all day without success via your website and phone service. I urgently require assistance from a live person within your company. It would be greatly appreciated if someone could contact me by tomorrow. My flight is scheduled for Tuesday, and I am facing a significant issue that requires prompt resolution. Could I please speak with someone? Thank you and have a pleasant evening. Best regards, Jessica can Laar

My name is Serife Karakus, and I made a flight booking through Lastminute for myself and my son, Roni Doruk Kaygisiz, for a trip from Gatwick to Paris (Orly) on May 28, [redacted] (PNR No: IB8WMI). Our plan was to visit Disneyland together. Unfortunately, despite checking in, we missed our flight due to an error made by your staff. We were informed the flight was oversold, and our tickets were given to other passengers. After requesting assistance, we were offered a connecting flight to Paris via Barcelona, but further delays caused us to miss that flight as well. Consequently, we had to stay overnight in Barcelona before finally reaching Paris the next day at 5 pm. This experience was extremely exhausting, frustrating, and costly, leading to both financial and emotional losses. I am deeply disappointed as I had promised my son a magical trip to Disneyland. I am seeking guidance on how this matter can be addressed. I eagerly await your prompt response. Kind regards, Serife Karakus.

Hello, We have experienced significant stress dealing with the compensation issue for a flight delay. Unfortunately, only one passenger has received compensation rather than both passengers. Our attempts to reach out to the airline have been unsuccessful in receiving a response or guidance. We are disappointed with Vueling airlines and are submitting a claim via this email for our delayed ORY-BCN (Paris - Barcelona) flight on [03/APR/[redacted] - 04/APR/[redacted]]. We have only received compensation for one passenger (250EU), and as there were two of us, we are requesting additional compensation for the second passenger, as well as reimbursement for our taxi and meal expenses. As per EC [redacted]/[redacted] regulations, we are entitled to compensation and services like taxi and meals. Please review the necessary information for the claim process: Reservation number: BEUU4J Flight information: VY8005 Delay time: 5 hours Passenger information: H. L., O. K. Bank account information: [Wise, IBAN: BE[redacted][redacted], H. L.] We kindly ask that Vueling airline promptly review and provide the additional compensation for the second passenger, as well as reimbursement for taxi and meal expenses as stipulated by their regulations. Thank you. Best regards

I need assistance with my flight booked through Booking.com. The booking code is PB3JTL for a trip from Stuttgart to Barcelona on June 8th and returning on June 11th. Initially, I inquired for one person, J.A., who is now unable to travel due to illness. However, there are three others still intending to fly. Can you please adjust the booking to reflect this change? Your prompt attention to this matter is greatly appreciated. You can reach me at 0[redacted][redacted] or via email at [redacted] Thank you.

I made an error with my flight booking from Lisbon to Paris, selecting the 19th instead of today. Despite checking in online and having a boarding pass, I realized at the airport that I missed the correct flight. Unfortunately, today's flight is fully booked, so I need to book another one to get back to Paris today. Since I won't be using the original ticket, I would like a refund for the seat and luggage I purchased on Vueling's website during the registration process.

I would like to inform you about the terrible condition of my suitcase that was in the hold when it arrived at Tenerife South airport. I have attached photos showing the damage, as it seems like it was mishandled during transit. Unfortunately, my electric shaver inside was also broken. This kind of treatment by the baggage staff is unacceptable. I am requesting £50 in compensation to replace the damaged items. Regards, P. Joyce.

Dear Customer Services Team, I am contacting you regarding a delayed/cancelled Vueling Airlines flight and wish to claim compensation under EC Regulation [redacted]/[redacted]. The flight details are as follows: - Booking Reference: VIRE4Q - Flight Number: VY6008 - Departure Airport: London Gatwick Airport, LGW - Scheduled Departure Time: 06/06/[redacted] 7:45 AM - Arrival Airport: Barcelona International Airport, BCN Passengers: 2 Other Passenger Name: Maria S. I am seeking fixed compensation as outlined in EC [redacted]/[redacted] due to the cancellation and subsequent rebooking 14 hours later, attributed to 'technical issues'. Additional costs incurred for airport parking and canceled car rental in Barcelona totalled £50. I anticipate a response within 14 days, or I will consider further action, potentially legal. Sincerely, Mr A. DeSilva Address: [redacted] Kingston Road, London, SW20 8DX Phone: [redacted]

I submitted a claim for a delayed flight and provided my bank details for the transfer on Monday, May 29, [redacted]. I was advised that payment would be received within 7 days. Upon checking the status of my claim today, Wednesday, June 7, [redacted], I was informed that additional details were needed. When I attempted to resubmit the information, I was notified that the transfer was pending and would be processed within the next 7 days. I am eager to speak with a representative to gain clarity on the situation, as the automated chat system seems to be providing repetitive responses. Unfortunately, the provided contact number does not offer the option to speak with a live person.

I need to make changes to my flight from Cardiff to Malaga that was originally booked for June 17th to June 28th, [redacted], which was changed by the airline. I was promised a free change, and now I want to switch it to March 20th to March 27th, [redacted]. I have received quotes for the new flight times. I had a bad experience previously trying to change my flight through a company called Vueling that directed me to another company that charged me extra fees. After going through all of this, I unknowingly ended up with a flight to Majorca instead of Malaga. I am now looking to make corrections to my booking for an upcoming March date due to the previous complications and costs incurred. Could you confirm if the original flight to Malaga on June 17th to June 28th, [redacted], is still valid? The flight details are FKZ2YN. I hope to have this sorted out promptly. Thank you, Margaret J.

I am facing an issue with my flight tomorrow as my boarding pass couldn't be generated. Despite contacting the airline, I was unable to reach a helpful representative. Recently, I had a distressing experience with Vueling where I was taken off a flight and lost a significant portion of my trip. To prevent a similar situation, I need assistance resolving this matter promptly. Kindly contact me at [redacted] to ensure a smooth journey on the 7:20 flight to Amsterdam tomorrow for Alexa M. Thank you.

I am having trouble accessing my flight change details booked with Iberia. The original flight from BCN to DBV on 1 Oct was cancelled, and I received alternative flights from Vueling. The new route is BCN to FCO at 09:40 and then FCO to DBV at 14:25. My Vueling booking reference is PY1H4L. I changed seats online for the FCO-DBV leg. However, I am unable to retrieve the booking or confirm the flight change and luggage details. When I try to log in with the booking reference, it says no reference exists. Can you please confirm the booking, send electronic tickets to my email [redacted], and provide a contact number for assistance? Thank you.

I booked a flight through Vueling with Iberia from BCN to DBV, which got canceled. Vueling provided alternate flights via email on June 7th: BCN to FCO at 09:40 and FCO to DBV at 14:25. My booking reference is PY1H4L. I made a seat change on the alternate flights but cannot verify if they are accepted and booked, confirm baggage inclusion, check for price adjustments, or ensure the seat changes are updated. I haven't received any further emails, e-tickets, or confirmation. I am requesting an email confirming the booking details and e-tickets, as well as access to manage my booking on Vueling's website using the reference code PY1H4L.