Vueling Airlines Customer Service Issues

Please call me! I need assistance with a booking error for my upcoming trip to Barcelona. The return flight was mistakenly booked for the same day as the departure. My correct outbound flight booking number is BJFGWN. The return flight needs to be on 06.06 to align with my hotel reservation. I have been trying to reach customer service without success. Kindly contact me at +[redacted][redacted] to resolve this issue. Thank you, Valmir Mustafa

I need to verify if my flight has been canceled. I got conflicting information from Vueling regarding Reservation NFNE3J for flight VY1984 on 2 May. Originally, I had it booked for 1 May but rescheduled to avoid potential strikes. Despite receiving an email on 27 April stating the cancellation of VY1984, I was able to check in for the 2 May flight. I suspect the cancellation notice was for my initial 1 May reservation with the same flight number. Can you please confirm if the Lisbon to Paris flight on 2 May at 8:45 is still scheduled or if it has been canceled? Thank you. - Elisa Van Hees

Hello! I recently discovered that the flight times for my upcoming trip have been changed, causing inconvenience. I promptly canceled my booking GHP3QD through the app and requested a full refund. The process instructed me to expect an email with further details. However, my friends, who are also joining me on my 50th anniversary trip with booking code KGIJXJ, have already received the necessary emails and completed the required steps. I am reaching out for assistance as I have been forced to book alternative tickets at a much higher cost than anticipated. My email address is [redacted] and I go by the name Christopher Moberg. Any help with this matter would be greatly appreciated. Thank you in advance. Best regards, Christopher

Hello, I have a booking with Vueling through Iberia. The booking code for Vueling is SGUGHJ. My flight is from Seville to Barcelona on the 18th of May. I am looking to pay for a seat assignment and my luggage. I've been experiencing issues on the Vueling website where it says my email is invalid when I enter my booking number and email address. Iberia has tried to assist by removing and re-adding my email, but the problem persists. My email is [redacted] I need help adding a seat assignment and luggage to my booking. Thank you.

Hello, I recently made a reservation for a flight from Hamburg on May 1, [redacted], to Paris Orly with a return flight on May 5, [redacted]. Unfortunately, I received an email yesterday informing me that the May 1 flight was canceled due to the strike in Paris. Despite not selecting the date, your system automatically booked me for a flight on May 3, [redacted]. I have been trying to contact your customer service for the past three days with no success. As a result of these issues, I had to make alternative arrangements with another airline for my travel to Paris. I kindly request that you cancel my May 3 flight and provide a refund. I still plan to keep my return flight from Paris to Hamburg on May 5, [redacted]. Thank you, G. Robinson Booking Code KYRFRL

I arranged this trip as a birthday surprise for my wife. I mistakenly used her married last name when booking her ticket last year, but her passport displays her maiden name. I am struggling to resolve this issue with customer service, and the fees for this correction are excessive. While changes to flights are easily accommodated, a simple name correction feels insurmountable. Our departure is this Saturday, 6.5.[redacted], from Dublin to Paris, returning on 8.5.[redacted]. I urgently seek assistance with this matter as soon as possible. You can reach me at [redacted] Thank you.

I have a ticket booked through Iberia for a trip from Seville to SFO. The journey includes a flight from Seville (SVQ) to Barcelona on Vueling, followed by a direct flight from Barcelona to SFO on Iberia. All arrangements with Iberia, such as seat selection and baggage, are in place. The Vueling booking number provided by Iberia is SGUGHJ. However, upon entering this number on the Vueling website, I encountered an error stating my email was invalid, preventing me from proceeding. After contacting Iberia, they verified the Vueling booking number and ensured my email was correct in their system. Even though they updated my email information, I still faced the same issue on Vueling's site. The Iberia customer service representative advised contacting Vueling to verify my email address. I need to purchase a seat assignment and pay for baggage but am unable to do so at the moment.

Hello, I'm Ruslan Mukiyev. I had a flight from Paris to Lisbon on May 6th at 16h50 with booking number GBP3WI. On May 3rd, I was informed of the cancellation and offered an alternative flight to Barcelona on May 5th with a 4h40min layover, which was inconvenient and caused me to buy a last-minute expensive ticket with another airline. I am seeking compensation equivalent to the ticket refund. I have tried to contact Customer Service without success as I am directed to automated responses. According to the official website, the compensation for my [redacted] km flight should amount to €[redacted]. I need guidance on providing my IBAN/RIB for the refund and the expected timeline and steps for compensation. Looking forward to resolving this matter, Ruslan

Hello, I’m Annji Previl. I have a flight to Alicante on May 10. When I tried to check in, I noticed my last name is misspelled as "Prevl" instead of "Previl". The website mentioned name corrections are free for misspellings, but I was asked to pay [redacted] euros when I tried to correct it online. Can someone assist me with changing a single letter in my last name, please?

I am requesting seat assignments for my Vueling flight on July 25, [redacted], for two passengers, Vera D.Vico and John Vico. Our confirmation number is VY6212. We are flying from Rome FCO at 8:50 pm to Malaga AGP at 11:35 pm. I have the Optima Fare and would like to know the cancellation fee if I cancel after the 24-hour window. Also, I am curious about the baggage restrictions and any fees applicable to this flight. I have not received a flight number yet; please provide it to me. Thank you.

Hello, I made flight reservations for travel from Nice to Marrakech and back for my family of five for the dates of the 26th to the 30th. Our journey to Marrakech with EasyJet went smoothly. However, our return flight from Marrakech to Nice with Vueling had some issues. The flight from Marrakech to Barcelona was fine, but the connecting flight from Barcelona to Nice was canceled. Instead of an 1.5-hour flight, Vueling arranged for an 8-hour bus trip which is inconvenient for us. Furthermore, I was charged 2200MAD for baggage from Marrakech to Nice, but the baggage only made it as far as Barcelona. Vueling informed me that I am eligible for a refund for both the canceled flight and the baggage fees. I am seeking a refund for the inconveniences faced during my return journey. I appreciate your prompt assistance in this matter. Reference: GBZ53V

Help Needed with Seat Selection Hello, I need assistance with my seat selection for booking CF7UKZ. I am a special-needs passenger and would like to be seated next to my husband, Adriaan Bram van Oosterhout (JN8PFR) in seat 26C. I am willing to pay the US$5.78 charge for this. However, I was unable to select my seat during the reservation process, and I missed the option for seating preferences. I would greatly appreciate your help in assigning me to seat 26B next to my husband. Thank you in advance for your assistance. Warm regards, Judith

I have made two bookings for the same flight inadvertently due to your website crashing. The first booking is under the code DJG7KN, where the payment was not confirmed. Subsequently, I made another booking, with the code GK7S7K, after finding your flight on eDreams with a higher price. I made these bookings with the email [redacted] I am concerned about potential double charges for one flight and the increased price for the second booking.

My stepfather, David Keller, was supposed to be on a Vueling flight from Barcelona to Manchester yesterday but never arrived. He is in his 70s and had a stroke last year, affecting his mental capability and speech. Although he checked out of his hotel and was supposed to meet his companions at the airport, he never made it. We are concerned and have tried contacting the airport in Barcelona. We are unsure if he missed his flight and is scheduled on another one or if more serious actions need to be taken as he could potentially be missing. I understand you may not disclose sensitive information, but any guidance on how to proceed would be greatly appreciated. Thank you, John Flannery.

On May 9, [redacted], I made two flight bookings. Below are the details: Booking Reference: LJ118N Passenger: S.A. Sprinks Outbound: 08Sep23 TFN - BCN Return: 15Sep23 BCN - TFN I received the confirmation email for this booking at [redacted] Thank you. Booking Reference: IM8FSH Passenger: E.D. Harris Outbound: 08Sep23 TFN - BCN Return: 15Sep23 BCN - TFN However, I have not received a confirmation email or invoice for this booking. Can you please urgently resend the confirmation email to [redacted] as soon as possible. Thank you.

My flight from Mykonos Airport, Greece, to Rome Fiumicino Airport, Italy, was rescheduled by the airline. The departure time changed from July 26, [redacted], at 10:25 am to July 27, [redacted], at 10:25 am. I am curious if all passengers on the flight are affected by this time adjustment or only a portion. Some passengers received an email about the change, while many others have not been notified. I seek clarification on whether all passengers with confirmed seats will be impacted by this flight time modification. Thank you for your attention to this matter. Sincerely, .....

Upon missing my original flight with Iberia due to a tight layover, I was rebooked on a Vueling flight. Upon arrival at Madrid airport, I had to check in my baggage again with Vueling for my connecting flights to Barcelona (VY [redacted]) and then to Florence (VY [redacted]). Unfortunately, my luggage did not arrive, even after checking the baggage claim. I reported the missing luggage at the airport, but the staff did not provide me with a Property Irregularity Report (PIR) number. I provided them with my hotel address, as well as the address of the school I am attending in Florence, along with both my contact number and my father's.

I made an error in the last name of one of the passengers on my flight reservation TDG57S from Napoli to Madrid and back. I entered the name Francesco GORGA as GORGS by mistake. I've tried to correct it on the website to no avail and attempted to contact Iberia (although the ticket was purchased through Vueling). The correct name should be Francesco GORGA, not GORGS. I have also tried calling Vueling's customer service line, but waiting times have been very long. I hope you can assist me in correcting this orthographic mistake as your website states that such corrections are possible. Thank you.

Hello, I hope you're doing well. I appreciate your attention. I had bought tickets for a wedding in Italy in July, planning to spend a couple of weeks there with my partner. Unfortunately, my mother's health has declined, and I now need to go to Brazil instead. I am not the one ill, but I must be with my family during this challenging time. I kindly request your help in obtaining a refund for the two tickets purchased in March due to this unforeseen circumstance. Thank you for your understanding and assistance with this issue. Best wishes, Adriana

I recently booked a flight on the Vueling Air website from BCN to CAG (Sardinia) with travel dates on June 23. I realized I needed to make a change to the flight as I plan to fly out of BCN on the same day. I live in California, making it difficult to reach customer support due to the time difference. I want to change airports from CAG to OLB on the island of Sardinia. I found the Vueling website's help resources limited, as they suggest using the app to change flight plans, which hasn't been helpful in my case. I am looking for advice on how to proceed with this change. Any suggestions would be greatly appreciated.