Vodafone (Germany) Customer Service Issues

I require assistance with scheduling a technician for cable connection installation. I am capable of setting up routers independently and would prefer to receive the equipment promptly if technician services are not imperative. Apparently, there was a request for landlord permission 20 days ago, causing a potential delay. Missed calls from a number that seems linked to Vodafone during my travels added to the complexity of this matter.

I've been utilizing the internet connection in my apartment for about 10 months, and the speed has been satisfactory. However, a week ago, I noticed a significant decrease in the internet speed. After checking on speedtest.net, I discovered that the ISP is Vodafone and the speed is only 0.08Mbit/sec, which is incredibly slow. I'm wondering if it's possible that I've exceeded the maximum allocated bandwidth, leading to the speed limitation. I'm unsure about the next steps to take in this situation and would appreciate any guidance you can offer.

Hello, I am Andrew Costopoulos, an Australian on holiday in Europe with my wife. We purchased a Vodafone Smartphone All-Flat Triple F1 Prepaid Sim Package in Hanau on May 28, [redacted], for 34.99 Euros. While the mobile service works well, I am facing challenges recharging it online. I am currently in the Netherlands and would like assistance in signing in to my Vodafone account and making online payments. We are heading to Morocco tonight, so a prompt response would be highly appreciated. Thank you.

I had a concerning experience with Vodafone regarding my contract. I signed up for a business mobile connection with the Redbusiness Special+ plan, which was supposed to include 6 months free followed by a monthly cost of 39.99 for a 2-year contract. This plan also offered an additional Ultra SIM card at no extra charge, with benefits like 11GB of data, unlimited calls and SMS in Germany and EU countries, including Switzerland. However, I faced issues when I received my bill of [redacted] Euros after just 2 days of usage due to unexpected roaming charges while in Switzerland. It turned out that the store agent had mistakenly activated two different plans with two different numbers on my SIM cards. Despite numerous challenges of language barriers and plan discrepancies, I managed to get the unauthorized charges reversed, but my tariff was changed without the promotional benefits I was promised. Feeling frustrated with the lack of English customer support and the inconsistencies in my contract, I have decided to end my contract with Vodafone to avoid further issues as a new customer in Germany.

Customer Name: Kylah Fink Customer Number: [redacted]66 Hello, my daughter Kylah left Germany on July 7th. Before this date, she visited the Rudesheim office to cancel her account. She was told that simply ceasing to use it would cancel the account. We recently received a bill for July, indicating the account was not canceled. After speaking with my daughter about how she communicated with the office staff, I believe they might have misunderstood, thinking she had a prepaid phone. The phone was not prepaid, but on a monthly plan. This needs to be canceled as she deregistered from Oestrich Winkel, where she has lived for the past 6 months. Please inform us about the cancellation process. Thank you. Chris Fink

I need assistance with activating my CallYa pre-paid SIM card that I purchased in Germany. I encountered an error while trying to register online and now the site says the phone number is invalid. I'm currently in Europe for vacation and would appreciate help in getting my SIM card activated. The phone number is 01[redacted], and the SIM card number is [redacted][redacted]. I plan to visit a Vodafone store during my upcoming business trip to Germany if that would facilitate the registration process. Thank you for your support.

I recently signed up with Vodafone and had the terms clearly stated in my contract. The services included internet, TV, home phone, and a flat rate for calls. The sellers assured me of the package, including American TV channels, [redacted] internet speed, two handsets, and home phone for 70 euros. I switched from O* after the Vodafone salespeople visited me, promising a total monthly cost of ** euros once O* was disconnected. To my surprise, ** euros were debited from my account, twice the promised amount. Following up, Vodafone denied offering a flat rate and provided no assistance. Despite my attempts in English and limited German, my calls have not been fruitful, with promises of callbacks left unfulfilled.

Hello Team, I have a Mobil funk contract with phone number [redacted] / [redacted] (I informed the Vodafone agent that my contract will end on 31st October [redacted] when I applied for the connection). My work contract in Germany ends on 31st October [redacted], and I am returning to India. I will also close my German bank account by 27th October [redacted]. Please close my contract without any outstanding issues (as I am leaving the country, there should not be any MCD problems) or penalties for early termination. Please terminate the contract by 27th October [redacted], and ensure the billing is also closed by that date to avoid payment issues with the final invoice. I can only read and write in English, so kindly respond in English. Regards, Kayal

Dear Sirs, I purchased a Vodafone SIM card in Frankfurt on September 7th. Despite being told activation would take 3 to 24 hours, it never happened. I had to travel to Hamburg the next day and visited a Vodafone store there. Unfortunately, they couldn't provide a replacement SIM with the same price and conditions, so I was advised to try another store. At a different store, the staff only gave me a phone number to call and offered no further assistance. In Berlin, a seller contacted the call center assuring me the activation would occur within 24 hours, but it never did. Even upon returning to Frankfurt, I was simply told to contact the call center for help. Now back in Santiago de Chile, I feel frustrated by the lack of support I received despite spending 25 euros. I urgently request a refund as resolving this issue seemed simpler by exchanging the SIM card. I look forward to a swift resolution. Best regards, Lorena Guzmán

I have a postpaid SIM card from O2 with a two-year contract. I recently ordered Vodafone internet for my home and contacted Vodafone customer service for assistance. The representative mentioned that I could use a Vodafone SIM card for free until my O2 contract expires. However, when I visited a Vodafone store, I learned that the free period is only for six months, after which I would be charged €40 per month. Since I do not use a lot of data and already have a contract with O2, I am not interested in continuing with this offer and would like to cancel my contract with Vodafone. Vodafone SIM card details: Customer number: [redacted]13 Phone number: [redacted]/[redacted]

Hello, I am writing regarding my customer number, [redacted]14. In [redacted], I signed a contract for a phone and internet package for my company at a Vodafone shop in Wiesbaden. Recently, when I visited the same shop, I found it closed. I went to another shop for help, where a gentleman assisted me in writing a letter to inquire about the contract. After no response, I contacted their hotline and was asked to send another letter with a copy of the new office agreement. Despite multiple follow-ups, I received conflicting responses about the status of my contract. Today, I received a letter stating that I am required to pay until December [redacted] because it is not a company phone number. This decision surprised me, and I am requesting a review of my case. Thank you for your attention to this matter.

Hello,*I have a customer number **************. I signed a phone and internet contract for my company with Vodafone in Wiesbaden on ****. When I recently visited the shop and found it closed, I went to another location for assistance. After writing a letter as advised by the staff, I followed up after not hearing back and was informed they hadn't received the initial correspondence. I resent the letter with a copy of the new office agreement, hoping for a refund for the lost months. Despite numerous calls, I received conflicting responses - one stating they had no record of my cancellation letter, while another promised a prompt reply. Finally, after much effort, I received a letter stating payment is still due until **,**** as it is not a company phone. This was unexpected, and I am reaching out for clarification and resolution. Thank you for your attention to this matter.

Hello, I'm Dariusz Gzik. My German is not fluent, so I am reaching out here. I previously contacted you to terminate my contract before moving abroad and submitted the necessary documents. However, I recently received a letter requesting payment for services. My customer number is [redacted]83. The amount requested is [redacted].48 euros, which seems high, and I'm eager to resolve this quickly. I faced difficulties communicating in English over the phone with German Vodafone. Despite not having your products and being overseas, I am puzzled about this charge. I await your response. Best regards, Dariusz Gzik

As a Vodafone customer with contract number [redacted]52, my 2-year contract is about to end, and I wanted to change my internet package and start a new contract. Unfortunately, when visiting the Bayreuth office, I couldn't find anyone who spoke English. After calling customer service, I encountered rude behavior as the employee who answered couldn't speak English and abruptly said they don't speak English before hanging up. This was a disappointing experience as I had not faced language barriers before. Due to this, I no longer wish to continue with Vodafone services and would like to cancel my contract ([redacted]42) promptly. I look forward to your response. Sincerely, M. Myumyunova

Since the 11th, my internet has been slow, making it difficult to watch YouTube or do a Google search without long wait times. I have attempted to factory reset my router multiple times and even tested with a different modem without success. Despite trying all available options in the settings, nothing has improved. It seems like there may be a NAT issue because I am no longer receiving an ipv4 connection. Some of my devices do not support IPV6, so I may need to set up a downstream router in the future. Currently, I just need any device to have a decent connection. Even when directly connected, there is a slow tls handshake for every website. I appreciate any help, as I am running out of ideas to fix this. I hope there is a solution that doesn't involve such tight restrictions on the router.

I recently switched from my previous carrier to Vodafone while keeping the same number. I selected a plan, received my new sim card, and was informed by Vodafone that my old number will be active on 29.11. However, my previous carrier deactivated my old sim with the number on 20.11. Currently, I have: - Deactivated old sim from the previous carrier - New Vodafone sim with a new number (switching to my old number on 29.11) The issue lies in the fact that several services and important connections are linked to my mobile number. As a result, one crucial service is now suspended. My main concern is whether Vodafone can expedite the migration process, considering my previous carrier has already completed their end of the process.

To whom it may concern, I am writing in response to your recent emails with the subject "REMINDER_2018-11-24_[redacted]25-[redacted]." In July [redacted], I sent several emails, a mailed letter, and faxed documents through your agent in Das Schluss, informing you that we are leaving Germany in August [redacted] permanently and need to terminate our contract. As I currently reside in Iran, maintaining the contract is unfeasible. It appears my previous communication has not been acknowledged. Please consider this information and refrain from sending further emails. Additionally, please note that due to U.S. sanctions, we are unable to engage in business with any company worldwide. Sincerely, Dr. Somaieh Soltani Associate Professor of Medicinal Chemistry Pharmacy Faculty Tabriz University of Medical Sciences

I am feeling very frustrated with my experience at Vodafone in Neu Isenberg Zentrum Building (Frankfurter street). I arrived in Germany for a business trip from DEC [redacted] to FEB [redacted] and needed a wifi hotspot to travel and stay connected. Despite purchasing a wifi hotspot (R218H - 60 euros) from Vodafone, I encountered problems getting it to work with various sim cards. Upon seeking support, I was given conflicting information and told to buy a Vodafone sim card, which I found unnecessary for my short stay. Moreover, attempting to return the device has been a challenging process, with staff delaying the return and ultimately refusing due to the device being opened. This experience has left me disappointed in how a large company like Vodafone handles customer service.

We signed up for internet service on December 30, [redacted], at the Grafenwoehr store. We were informed by the representative that a technician would come on January 8th between 1:00 pm and 5:00 pm to install the service. Unfortunately, the technician did not arrive for the appointment. Upon returning to the store, we were informed that the appointment was rescheduled for January 9th, and entry to the residence was not necessary for the connection. I am inquiring about the updated time for the technician's visit because I am unable to be present at home every day for this appointment.

Contract [redacted]20 - Cable Connection Hello, I've been attempting to cancel my Vodafone contract since my mother moved to a senior home in [redacted], and I currently reside in the USA. Despite facing challenges reaching customer service by phone, I managed to visit the Elmshorn store in September [redacted]. The associate informed me that I have two valid reasons for special termination: 1) Relocation to a care facility and 2) Death of the contract holder, who was my father. She assisted me in drafting a letter to send to customer service in Erfurt, along with the death certificate. Despite this, Vodafone continued to send bills, prompting me to halt the direct debit with the bank. Finally, on January 28, [redacted], I received a letter acknowledging the termination but threatening additional charges. The TV equipment remained unused for a year, and we paid fees without utilizing the service. Can you please ensure the special termination is recognized to avoid penalties? My parents were long-time customers, and I hope for a more amicable parting. Thank you for your assistance. Warm regards, Ingrid Kalwas