Vitamin Shoppe Customer Service Issues

I have encountered several issues with the auto delivery service recently that have made me question my opinion of the company. Last month, I attempted to apply my rewards certificate to an order but faced complications. Despite being assured by customer service that the issue would be rectified and my credit card refunded, this did not happen. After multiple contacts with customer service, the problem was eventually resolved. However, confusion arose when trying to use the rewards in-store as suggested by a representative. Recently, I modified my auto delivery quantities online to reduce costs. Although the adjustment seemed successful initially, I received two packages instead of one. Subsequently, I noticed I was charged for the extra package weeks later, causing an inconvenience as it was unexpected and unaffordable for me. As a loyal and longstanding gold member, these incidents have given me pause. I am seeking a refund for the unauthorized second purchase and hope this matter can be promptly addressed. - A. B.

I regularly visit the Vitamin Shoppe store in Lady Lake, FL, but have consistently faced issues with items being out of stock, despite the website showing them as available for pick up. The clerks always blame the online system for not being updated. I prefer to buy in-store over online, but due to the constant unavailability, I resorted to ordering from Vitacost. I inquire about restocking dates, but the clerks never have a definite answer, leaving me frustrated. Specifically, I have had trouble finding the Triple Action toothpaste by Kiss my Face. Even when I showed the clerk the item listed as available for pick up at the store, they dismissed it as an online error. I hope this feedback aids in improving the stocking and communication issues at the Lady Lake store.

I have placed multiple orders with your company and have generally been satisfied with the service until now. However, I am extremely disappointed with my recent delivery. Upon receiving my package today, I discovered that it was torn open, causing the contents to spill out, thereby soaking the box. Given the current COVID-19 situation, I would expect better care to be taken with products, especially those intended for ingestion. Your company's slogan states, "We prioritize your well-being and health," but my recent experience does not reflect this commitment. I did not intend to purchase the Redline Xtreme Shot small 6-pack due to its effects on my heart rate; my order was for the regular Redline large bottle 6-pack. I would appreciate receiving the correct items in proper condition in the future.

Tonight, I was informed that I could order the items not available at my local Vitamin Shoppe online. However, when attempting to place an order on the website, I encountered a message about the site needing maintenance. It would have been helpful if they provided a phone number for orders. Instead, I was directed to a site that required membership or payment to speak to an "expert." I have been a loyal customer of the Vitamin Shoppe for years, and I believe this is not an acceptable way to operate a business. This experience has been frustrating, especially since I missed out on the 40% sale for the items I needed. The salespeople at the store assured me I could order online, but they did not mention the issues the website is currently facing.