Vimeo Customer Service Issues

Hello, I am reaching out on behalf of the account [redacted] Our account has been suspended, and despite sending a request weeks ago seeking clarification on why we needed to upgrade from PLUS to bigger plans for our educational videos, we never received a response. I am attempting to upgrade to lift the suspension, but I am unable to access the upgrade page when logged in. The page remains stagnant when I try to proceed. Even after attempting to reset the password - which was correct - I have not received any email. It appears our account is being aggressively restricted, preventing us from making payments or taking any action. Your prompt assistance would be greatly appreciated as this is an urgent matter.

I recently signed up for a new Vimeo account for my agency, Twenty9North, with the email address [redacted] After validating my email, the system flagged my account as spam, possibly because I began filling out my profile before uploading content. The notification stated I could contact the team to resolve this issue, but I'm unable to access the contact page as I am now unauthorized and logged out due to being flagged by the system. Therefore, I'm stuck unable to reach out for assistance as advised on the locked account page. I would appreciate any guidance on how to resolve this so I can continue using an account with my company name.

I recently noticed a charge of $[redacted] from Vimeo on my bank account on 3/23 for their "Pro" plan which I did not authorize. I reached out to Vimeo's help center for a refund yesterday and today, as their policy states Pro members should receive a response within a certain timeframe. However, I have yet to hear back from them. This situation is concerning as the money taken was intended for essential expenses during a crisis. The lack of response from Vimeo is disappointing and does not reflect good customer service. I hope to hear back from them soon regarding the refund.

I have contacted the support team multiple times today via email and attempted to use the chat feature without success. I require assistance as we are experiencing issues with Vimeo, which is a crucial component of an activation scheduled to launch this week. Our premium account offers 7TB per month. We are in the process of developing a web API where users select multiple choice options, and in return, we create a private video. This video is then uploaded to our private Vimeo account for hosting. We have observed significant delays in video transcoding on Vimeo when there is a surge in user activity. It seems that only one video is being encoded at a time within a 15-second interval based on the videos dashboard. Could you please eliminate this restriction or provide guidance on configuring Vimeo to handle a higher volume of videos simultaneously? Would upgrading to an Enterprise account potentially improve encoding times, and if so, by how much? Perhaps acquiring multiple Vimeo accounts could resolve this issue? We aim to process [redacted] videos concurrently, which currently takes over four hours, but we aim to reduce it to around four minutes.

I am 81 years old. Yesterday, my daughter asked me to watch their minister's service online. When I tried, I couldn't hear it and ended up on Vimeo. Thinking I was following the right steps due to the upcoming service, I inadvertently signed up. I did not intend to subscribe to Vimeo and I cannot afford it. I quickly realized my mistake when I saw the 30-day cancellation policy. I would appreciate it if you could cancel whatever subscription I accidentally signed up for. I was on the verge of contacting my credit card company to dispute the charge before finding this option to reach out to you. I tried to cancel immediately but found the process challenging. Please respond promptly to prevent me from escalating this further. I am very distressed by this situation and could not even sleep last night. Dealing with the current virus situation is already overwhelming, and I do not need this added stress. Kindly cancel the subscription and confirm to provide me with peace of mind. This whole ordeal has resulted in the worst migraine for me, and I just want to relax.

I need to have my Visa card account removed as the card is no longer valid, and I want all recurring charges to stop. I have contacted Vimeo Support Group four times to request the removal of the sales tax on the current renewal, as ORAU has provided our tax certificate. Please remove my Visa credit card account. Thank you. Gale Craven (The account was set up for Andy Cowley, ORAU).

I recently discovered that Vimeo acknowledges the Southern Poverty Law Center (SPLC) and its hate group list. It's important to note that the SPLC itself has been labeled as a hate group. The SPLC categorizes any group that doesn't endorse homosexuality as a hate group, which includes many churches and a large portion of the U.S. population. True Christians believe in loving all individuals, despite their sins, with homosexuality being considered a sin in the Bible, a text believed by true believers to be God's word. By relying on the SPLC to block organizations like the American Family Association from using its services, Vimeo is essentially equating any support for the American flag with bigotry. Penalizing an organization for honoring the Bible as their ultimate authority undermines our Constitutional rights and displays prejudice. I will be advising my church, small groups, and those around me against using Vimeo due to its apparent discrimination against Christian communities by endorsing the SPLC. Thank you.

Dear Supervisors, Managers, and all concerned at Vimeo, I am reaching out regarding the removal of my Vimeo Channel, FascinatingVision, on May 1, [redacted]. I received emails stating it was terminated, despite claiming Fair Use rights. I was unaware that Vimeo prohibits Fair Use rights, a law in the United States. I kindly request the reinstatement of my FascinatingVision Channel with all videos, as Vimeo is a platform, not a publisher. Therefore, my channel should not have been eliminated for using clips from TV, movies, or the web. If my channel is not reinstated, I will have to submit a criminal complaint to U.S. government authorities. Thank you for your attention to this matter.

I signed up for Vimeo due to the 30-day money-back guarantee, but after trying it, I've found it doesn't cater to my needs as a commercial real estate photographer. The platform isn't tailored for this kind of work and proves too costly. I want to cancel my account, which I just purchased today, as indicated below. I request a full refund of the $84 membership fee. Thank you, C. A. Lear

During the initial stages of the pandemic, I opted for a 30-day free trial of Vimeo to watch live streams for my GoYoga studio membership. Shortly after signing up, I realized the studio used Facebook for live streaming, and my iPad couldn't connect to Vimeo. I reached out via email to cancel, as I couldn't find another way to unsubscribe. Despite signing up, I never accessed Vimeo. A charge of $90.30 was billed on May 8, [redacted]. I've disputed this charge through my credit card company. To achieve a resolution, I kindly request a refund to my credit card due to my inability to utilize your services. Thank you for your understanding and assistance.

In early April, I responded to an ad on Facebook to watch the movie "Parasite" on Vimeo for a small fee. I shared my personal information, including my credit card details, but the transaction seemed to fail, so I didn't follow through. Now, I've been charged $[redacted] on my credit card. This morning, I tried to contact customer support and was directed to a secure site asking for a $5 trial membership to review my case. Feeling wary, I provided my credit card details again, but I haven't set a new password yet. I'm unsure about all of this and prefer written communication. I want to cancel everything. Can you advise me on what steps to take next? I await your response.

I am seeking information on how live streaming operates. I own a website and wish to stream live yoga sessions on Tuesdays and Thursdays at 10AM EST using Vimeo. If my website directs users to Vimeo for the livestream, what will occur? I have learned I can configure payments, in this case, $15 (bearing in mind Vimeo takes 10%). How does the payment and access process proceed? Will users receive a password or link to join the class? Can I receive a list of attendees with their names and emails? I aim to greet participants. What is the duration the video will be available for viewing? Will users have later access or the ability to download it? Can these settings be controlled by me? Further, can the video be automatically uploaded to my Vimeo page for viewing? If I decide to create a package of 25 pre-recorded classes monthly in the future, how can I execute this plan? I am eager to upgrade to premium and establish this promptly. However, I require a better understanding of how the process unfolds to avoid any unforeseen discrepancies.

I am reaching out regarding an unauthorized $84 charge on my bank statement from your company. I do not have an active account with you and am confused about the charge. I cannot log in to the site because I created an account on May 7th but have never used it and ended up deleting it. I am frustrated and would like a prompt refund. It is upsetting to be charged for an inactive account that I do not even have access to. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you.

On 4/17 at 3:15 am CT, my old credit card was used to purchase Vimeo Plus without my authorization. I have been attempting to contact you regarding this matter since then, but without success. I am unsure if my emails are being received or ignored. I am requesting a refund of $85 to be credited back to my account. It is concerning to me that there is no phone support available as it seems unprofessional. If I do not hear back from you within the next few days, I will escalate this issue with other affected individuals. Please contact me via email at [redacted] or by phone at [redacted].

I am writing to request the cancellation of my Vimeo Pro account under the name Cindy N., with the email [redacted] I encountered numerous issues with Vimeo after signing up last Thursday. I would like immediate cancellation of the account and a refund of the $[redacted] charge for Vimeo Pro to my credit card. The platform did not perform as expected, specifically with the Showcase feature failing to display videos as intended. Despite engaging a professional video editor, David S., for assistance, the problems persisted even after upgrading to Vimeo Pro for the Embed feature, which also proved unsuccessful. Moreover, I was charged $[redacted] instead of the advertised $[redacted], raising concerns of misleading pricing tactics – a significant matter to address. Despite reaching out to Vimeo's support team via email for assistance, I did not receive any response, compounding the frustration – especially when the issue arose with a project deadline looming. While I appreciate paying for services utilized, the lack of effective support and functionality for a product priced over $[redacted] annually is concerning. The absence of phone support and unaddressed email queries are particularly disappointing aspects of the experience. I kindly request the removal of both the Vimeo Pro account and the upcoming $84 charge for the basic plan, followed by a refund. Failure to address this promptly may lead to further action through social media, the Better Business Bureau, and relevant consumer protection agencies. I have preserved this communication and am prepared to escalate the matter if necessary.

I signed up for a free trial, ensured to disable auto-renewal, and canceled my membership the same day. Despite my account confirming the expiry date of June 11 and no renewal, I was unexpectedly billed for a Pro membership. Facing financial difficulties during the current COVID situation, this unauthorized charge is overwhelming. Requesting a refund of $[redacted] to help cover essential expenses. User ID: [redacted]56 Account Name: Vaaraki W.-T.

Hello, I recently attempted to enroll in the Pro 30-day trial offer with the understanding that there would be no charges during this period. I wished to set this up for my business, not my personal account, as I rarely use the personal one. However, Vimeo upgraded my personal account and processed an immediate charge. Concerned, I contacted my bank to dispute the charge, which is now on hold. It would have been helpful if Vimeo had clarified that this upgrade would not honor the 30-day trial before requesting payment information. I chose to try Pro for my business specifically because of the trial period; the sign-up process was complex, and the trial was not respected. I am disappointed by this unexpected change. I hope this matter can be addressed promptly by reversing the $[redacted] charge and activating the 30-day trial as promised. Thank you for your attention.

I was charged 89€ by a Vimeo Pro membership last night, which is outrageous as I never used your services. What's even more absurd is that my Pro subscription was supposed to end on the 13th, but today is the 17th and I got charged for another month without my knowledge. It feels like a disregard for customers, just taking money without consent. I have screenshots of the subscription pages and charges, and though I turned off auto-renewal, it still renewed 4 days ago (Pro until the 13th). I have a contact at a law firm in Pasila who has helped with online fraud cases, so if I don't get my 89€ refunded, I'll pursue legal action.

I attempted to cancel my membership last year before it renewed, so I'm puzzled as to why I was charged this year. The process to cancel seems unnecessarily challenging. Despite my request not to be charged for [redacted] and to cancel my membership, I discovered charges for both years on my recent receipt. As I can't reach a customer service representative, I am left with the impression of being scammed. Kindly halt my membership and refund the fees for [redacted] and [redacted] as I do not wish to maintain a paid subscription with your service. The inability to connect with a support representative while already logged in adds to the frustration. The lack of human contact and evasiveness in addressing concerns from Vimeo gives the unsettling feeling of deception. The absence of any customer assistance is disheartening, leaving me feeling unsupported and stuck in a loop without resolution.

Hello, I created a new account on April 28th and initiated a free monthly trial primarily to watch a single video. I intended to disable the automatic renewal for the "Plus" membership to avoid being charged after 30 days, but encountered technical difficulties as each attempt to do so caused the page to crash. Likewise, I was unable to remove my payment card from the account successfully. In an effort to prevent any charges, I transferred the funds from the linked bank account to another before the renewal date. Unfortunately, on June 12th, I was surprised to see an $83.07 charge on my bank statement after taxes. Upon checking my Vimeo account, I discovered the billing for a Vimeo Plus membership that I hadn't intended to keep. Consequently, I promptly disabled the automatic renewal in the account settings. I am kindly requesting a refund for this charge given that I have not utilized the account since its creation. If a full refund is not feasible, I would appreciate a partial reimbursement for the amount lost. Thank you for understanding, Mateusz P. User ID: [redacted] Account Name: Padziolol