Victoria's Secret Customer Service Issues

To the management of Victoria's Secret in Missoula, Montana, I regret to report a concerning issue regarding an individual working at the mall who has been flagged for dishonest behavior. There is evidence to suggest a pattern of deception and potential financial misconduct. This person has a history of defrauding various organizations and individuals, including exploiting a disabled veteran. Despite being confronted, she has resorted to filing false police reports and obtaining protection orders while maintaining a facade of victimhood. Her ability to manipulate situations and adapt her behavior to gain trust raises serious concerns about her integrity. Given her track record of exploiting different agencies and organizations, it begs the question of whether this behavior extends to her current employment at Victoria's Secret in the Southgate Mall.

This new campaign ad has left me in disbelief at the direction your brand has taken. Your business faltered in the past, and now it appears you're intentionally sealing its fate. The decisions being made at VS are beyond comprehension. Once a respected brand, you've now become a punchline. Perhaps showcasing overweight women in a misguided attempt at inclusivity is not the way to revive your image. This absurd approach to marketing by resorting to stereotypes is disheartening. My sympathies go out to any franchise owners still associated with your brand. I was surprised to see your clothing line still operational, but this desperate and comical rebranding strategy is truly laughable.

I am in India and placed an order through your international website. The courier company sent me this message: Hello Sunish Kumar, your shipment [redacted]4 from Victoria’s Secret Direct C/O ESHOPWORLD is heading to India but is stuck in customs because the delivery address doesn't match the provided KYC document. I need to submit a document matching the delivery address. I work at a different address than the one on the order and have address proof for my home address. Please allow me to either cancel the order or update the address. The payment has been completed.

Good day, [redacted], I am reaching out from Bancamerica regarding a disputed charge on our client's account. We kindly request your assistance in removing this charge and issuing a refund. Below are the details: Client Information: Name: A. D. L. Card Number: [redacted]xxxx1807 Transaction Details: Merchant Name: VICTORIASSECRET.COM Transaction Amount: $66.99 Authorization Number: [redacted] Transaction Date: [redacted]/06/25 We anticipate your prompt response. Best regards, [redacted]

I noticed that I was billed twice for a single order. Initially, I was charged $46.74 for the total order, which included the "Sexy Tee Lightly Lined Demi Bra" and the "Lightly-Lined Smooth Demi Bra," purchased during their semi-annual sale. Subsequently, I was charged an additional $10.87 for the second item, which was shipped separately. I reached out to Victoria's Secret via their online chat and customer service number. The phone associate requested I send a screenshot of my bank statement via email. However, after doing so, I received an error message indicating that my email was not delivered. Despite the relatively small amount involved, it is frustrating to experience such overcharges, especially considering it is not the first time this issue has occurred with them.

I have been wearing a 36A bra from Victoria's Secret for years, even after a fitting in-store. Today, at the Mall of America store, I felt body shamed. An associate responded condescendingly when I mentioned my size. They said they don't carry that size due to it being too small for the band. I recently placed a $[redacted] order online during the semi-annual sale, so I know they make my size. The encounter left me feeling self-conscious about my cup size, especially with my daughters hearing it. The tone used by the sales associate was hurtful, despite the size not being available in-store. If it's offered online, it should be in-store at Mall of America. The experience made me consider taking my business elsewhere despite being a loyal customer for 15 years. It's important to be mindful of how customers, especially young girls, are spoken to.

Hello Victoria's Secret Customer Service, I am contacting you regarding two issues I am experiencing. On 06/18/[redacted], I placed an order for a girl's one-piece swimsuit (V-neck One-piece in White) to be delivered to Paris, France. The package was delivered on 06/28/[redacted], but it contained the incorrect item. I have initiated the return process in hopes of receiving a refund of [redacted] €. However, the website I used for assistance (eShopWorld) is requesting that I return the item I never received, which seems illogical. I am uncertain if my return will be accepted, and if I will receive a refund. Additionally, I attempted to find another V-neck One-piece swimsuit in White on the Victoria's Secret website, but it appears to be no longer available, leaving me quite disappointed. Thank you for any assistance you can provide. Sincerely, François M.

While shopping at Victoria's Secret store [redacted] The Strand W #[redacted], Columbus, OH [redacted], my wife and I encountered an upsetting situation. When I asked an employee named D about the availability of a bra and panties size, she responded by questioning if we were sure about the size in a manner that made me feel embarrassed. Despite feeling upset, I remained calm, but my wife sensed my discomfort. When I requested to speak with a manager, D claimed she was in charge and displayed a dismissive attitude. This unfortunate incident occurred in a store where my wife frequently shops, as her wardrobe is filled with Victoria's Secret items. I am disappointed by the lack of customer service and hope that this experience does not deter my wife from continuing to shop at Victoria's Secret.

Hello, I am French and I don’t speak English or Spanish. I placed order number E[redacted]37 on July 30, [redacted]. After waiting for the parcel for several days, I found out that I had to pay customs taxes, which I paid on 08/09/21. Unfortunately, due to a carrier mistake, I did not receive this order, and it was returned to you on August 12th. Can we arrange for a refund? Regards, Lucie Lyczak

Dear Sir/Madam, Hello, my name is Mina and I need your assistance with a query. Victoria's Secret's "Very Sexy for Her" was my favorite perfume, but it has been discontinued. I am eager to know how I can locate this fragrance once more. Could you please explain why Victoria's Secret discontinued it? Finding this perfume again is very important to me as it holds special memories. Thank you very much. Best regards, Mina

During my visit to the Ridgeland, MS store, I found the items I wanted but encountered some issues during checkout. The associate had to leave to speak with FedEx, leaving me waiting. Eventually, another associate came to help me ring up my items, but it made me question the lack of coverage in the store. This isn't the first time I've had a similar experience, and it makes me think that the manager might need additional training. It's frustrating when it seems like the store isn't prioritizing customer service or proper staffing, and it definitely impacted my decision to make a purchase with my VS card and coupon. I hope they address these issues to improve customer satisfaction in the future.

I am a fan of Victoria’s Secret, but our local store closed, forcing me to shop online. My recent orders have been disappointing. One order never arrived, despite promises to expedite it. Consequently, I had to replace some panties that were out of stock. Another order had a sweatshirt I wanted, but it was suddenly marked as sold out after purchasing matching pants. When I tried to redeem a $20 gift card, there were issues, and now I received a message saying the sweatshirt is unavailable. Despite the item showing in stock online, it seems unreliable. It is frustrating as we rely on online ordering due to the store closure, and with four daughters, the inconsistencies are not worth the trouble.

Dear Customer Service, I am a valued cardholder at your establishment and a proud American who values our country's foundation on biblical principles. I appreciate your dedication to social justice, but I would like to remind you that Jesus preached that all lives matter. As a Christian, I stand by the teachings of the Bible and the Constitution of the United States. I have observed many companies, including yours, publicly supporting causes that I believe spread misinformation and go against the values of our nation. I urge you to consider supporting truth, the Bible, and the Constitution. I reside in a diverse community where people of all backgrounds come together in harmony, showing that racism is not tolerated. I am troubled by the actions of groups like Antifa and Black Lives Matter, who I consider to be engaging in criminal behavior. It is essential for businesses like yours to uphold the law and stand for justice. I recommend aligning your business with the principles of the Constitution, the Bible, and truth. Remember, there are new businesses emerging that prioritize these values, and I would gladly support them. Wishing you success in making the right choices. Sincerely, A Concerned Customer

I have consistently been satisfied with Victoria's Secret PINK underwear, but I recently purchased three new pairs, and all of them developed multiple holes after only 2-3 wears and washings. This has never happened to me before. The holes are in the middle of each pair, far from where normal wear and tear would occur. I have older PINK underwear made from the same material that has held up much better, leading me to believe there may have been changes in the material or production process. I am seeking a refund since I am unable to wear this underwear any longer. It seems I may need to consider switching brands in the future if the quality continues to decline. I have been a loyal customer of PINK for years, but if the standards are slipping, I may have to look elsewhere for my underwear needs. I am willing to provide pictures of the damaged items if necessary. Thank you.

Hello, I recently received my package number E[redacted]39, and unfortunately, a body shower gel was missing. Despite the package being in excellent condition, upon opening it, I noticed that one of the four shower gels I ordered was not included. I kindly ask for assistance in resolving this issue as I have paid for the missing item and would appreciate having it sent to me promptly. I understand that errors can happen and thank you in advance for your understanding. Best regards

Bonjour, Je souhaite un remboursement pour mes commandes du 28 octobre, numéro E[redacted]59 et numéro E[redacted]31. Les deux commandes d'Instinct ont été passées séparément mais reçues en même temps. Ces colis étaient destinés à une vidéo de présentation sur YouTube, un réseau social où j'ai une communauté de plusieurs centaines de milliers d'abonnés. Mes abonnés m'ont demandé ce Haul. Cependant, j'ai été choquée de trouver mes deux colis écrasés, saccagés, abîmés et coulants, avec les bouchons cassés et les produits complètement vidés sur le sol. Mon assistante a contacté le service de livraison agréé, qui a ouvert une enquête et s'excuse, affirmant que les colis ont été remis dans cet état au livreur qui a simplement effectué le transfert. Ils m'ont demandé de contacter le fournisseur, pas le service de livraison. En tant que consommateur, je demande un remboursement immédiat pour mes deux commandes et je tiens à exprimer mon mécontentement envers une enseigne aussi réputée que Victoria's Secret.

I had a frustrating experience with Victoria's Secret's online customer service. Last night, I chatted with an agent about a discount card I received from a recent purchase in Anchorage, Alaska. Despite explaining my situation, the first agent was unhelpful, claiming there was no discount for me. After being put on hold and dealing with multiple agents, I was disappointed as the final response only offered a $10 gift card instead of the promised $15 discount and missing the initial $25 discount. Although I expressed my displeasure, the order remained unaffected. It was a stressful and disappointing encounter with Victoria's Secret, a brand I have shopped with for a long time. I wish this situation had been handled better. Thank you for listening. - Tina Cousins

On November 7, [redacted], I placed an order and then requested a full refund yesterday due to an issue. I did receive an email about a refund, but it was only for $27 instead of the full $40. I am disappointed by this and insist on receiving the entire $40 refund. Additionally, I called your customer service twice about the matter but no resolution was reached. Therefore, I am also requesting a refund of $25 for the phone charges incurred during these calls. I appreciate your attention to this matter and hope for a prompt resolution after almost a month of waiting.

Subject: Issue with Order Delivery I am emailing to express my dissatisfaction with order number E 0 12 26 81 53, which was supposed to be delivered on December 1, [redacted] at a total cost of €[redacted].54. Despite the tracking stating it was delivered, I have not received anything. After contacting the delivery service, I was informed it was delivered to someone else (recipient initials DD) without any authorization or proof of receipt on my end. I didn't receive a call or any notification of the delivery. As the item was meant for my daughter's birthday on December 1st, I had to reorder on November 28, [redacted]. I am requesting a refund for the undelivered order promptly. Thank you, Mrs. S.

Hello, I received my order [redacted]2 yesterday which included 2 pairs of closed-toe slippers in size S color 86S8. Unfortunately, I was disappointed to find that the slippers, which were supposed to come with a small pink fabric bag for storage based on the photo at the time of purchase, were instead just placed in a simple plastic bag upon arrival. This discrepancy between what was advertised and what was received is surprising to me, especially considering I have made numerous orders from your store before and never encountered this issue. I appreciate your prompt attention to this matter. Thank you.