ViaGoGo Customer Service Issues

Ho difficoltà ad accedere al mio account sul sito nonostante abbia confermato la correttezza dell'email e cambiato la password più volte. Come posso recuperare i miei biglietti? Vorrei anche sapere se c'è un numero di telefono per contattarvi direttamente. Avevo intenzione di acquistare un altro biglietto per sedermi vicino a quello che ho già, ma non ho trovato indicazioni su come fare. Di conseguenza, ho dovuto ricomprare due biglietti e ora ne ho uno inutilizzato. Non sono sicura se i bambini necessitano di un biglietto ridotto. Mi scuso per le difficoltà riscontrate con il vostro sito.

After buying two Post Malone tickets for Sunday, October 6, [redacted], my email was hacked. The $[redacted].45 I spent on these tickets went to waste as I couldn't print them out due to the hacking incident. Sadly, I missed the concert because I couldn't access my tickets. Despite attempts to transfer the Viagogo tickets to my Ticketmaster account, I never received the necessary email from Ticketmaster. I kindly request a full refund for the tickets I purchased. Thank you.

Hello, I bought 2 tickets for Metallica in Perth for Thursday, October 17, [redacted]. Metallica has since cancelled the event. Viagogo reached out to me to update my payment method on my Viagogo online account for the refund process. I changed my payment method to PayPal on October 1, [redacted], but I have not yet received my refund of AUD $[redacted].37 to my PayPal account. Could you help me with getting this refund from Viagogo? Thank you.

I am disappointed with the ticket purchasing experience. Initially, I was promised certain services that were not fulfilled, and in the end, I felt like my money was taken advantage of. The total amount paid to the company was nearly $[redacted], and I am seeking a refund of the sold ticket price, which is $[redacted]. I paid for the tickets, and then was charged additional fees without clear explanation. It seems like there was a discrepancy in the charges for selling tickets without my knowledge. The customer service representatives provided conflicting information and did not follow through on what was agreed upon in our conversations. I am exploring my options, including reporting this to the appropriate authorities or pursuing a claim in small claims court.

Our situation is quite confusing. We purchased three tickets via viagogo with the intention to sell them. However, when we tried to sell, we realized that the fees were too high, making it unfair as we couldn't attend the event. The tickets were eventually sold, but upon cancelling, we were informed about additional fees. We are seeking assistance. Could you please help us? It would be appreciated if the tickets could be returned to us as originally purchased so we can determine our next steps. The order ID is [redacted]3, and it was made from my friend's account. Thank you in advance.

I purchased tickets online through your bank on May 18 and downloaded them on June 11. However, when I arrived at the venue, the tickets were canceled. I had to buy two extra tickets for $[redacted] each to attend the Tim McGraw concert after traveling for 6 hours. I would like a direct call or for a member of your team to contact me regarding this issue. I have proof of purchase date, downloaded tickets, buyer information, and bank transaction details. Please reach me at my mobile number [redacted]. I hope to prevent this from happening to others in the future and will not be using viagogo for ticket purchases again. Sincerely, G.A.

Unfortunately, the Metallica concerts in Australia have been cancelled. I received my ticket on Saturday, 5 October, and in order to request a refund, I needed to send it back by 7 October. However, 7 October was Labor Day in South Australia, and all post offices were closed. Since I only got the letter containing my ticket just before the post office closed on Saturday, I didn't have enough time to prepare a letter to send it back to Viagogo. Now, I haven't received any updates and I'm unable to contact Viagogo to explain my situation. I am hopeful that Viagogo will refund me for this ticket.

I urgently need your help! My Viagogo account is under the name "Joseph I. Koudsy" with the email [redacted] I purchased two tickets through your application: 1. Under the name Joseph Misyade with a Passport number. 2. Under the name Elian Misyade with an ID number. I received an e-ticket with a reference number for Joseph Misyade. However, for the second ticket, I was only provided a screenshot and text instructing me to pick it up at the "Passolig Center" at the stadium two hours before the event starts. I arrived six hours early, bought two Passolig cards, and returned to collect my tickets. To my surprise, there was no reference number ([redacted]) for Joseph Misyade as instructed. The staff claimed there was no record of my purchase, causing me to feel scammed after spending so much on the tickets and Passolig cards. For Elian Misyade, there were also issues retrieving the ticket with the ID number provided. I desperately need assistance. It's frustrating that such a large site lacks a customer service number for urgent matters like this with only 3 hours left until the event.

I need your help urgently! My Viagogo account username is Joseph I. Koudsy and my email is [redacted] I purchased two tickets through your application, one under Joseph Misyade with a Passport number and the other under Elian Misyade with an ID number. I received an e-ticket with a reference number for Joseph Misyade, but for Elian Misyade, I received a screenshot and text instructing me to pick up the ticket from the stadium at the "Passolig center" two hours before the event. When I went earlier, they asked for a Passolig card. I bought two cards and returned, but they said there was no reference number [redacted] for Joseph and nothing under Elian's ID number to collect the ticket. I feel cheated after spending a lot of money on tickets and Passolig cards. Please provide a contact number as there are only 3 hours left before the event, and I need assistance urgently.

I listed two of the four tickets I purchased on Viagogo but due to a date change, my sister and her husband couldn't attend. I sent the tickets via FedEx as instructed, including the invoice and tracking number. Viagogo confirmed receipt and said I'd be refunded $[redacted] for the tickets and shipping costs. However, a later email stated the tickets were canceled post-concert, and no refund would be given. Despite claims they would contact me, there has been no attempt. I simply want a refund for the resold tickets promptly. Thank you. - D.F. Order: [redacted]8 (Elton John, 24 October [redacted])

I bought a ticket for the FC Bayern vs Olympiakos FC game, paying $78.96. I still haven't received a booking confirmation or the ticket, although I verified the payment with my bank. The full amount was transferred on October 1, [redacted]. My name is Ahmed Khayyat. I need to know how to access my ticket soon because the event is next Wednesday.

I have sold 4 general admission tickets for the U2 concert on November 22nd in 3 separate orders #[redacted]8, [redacted]4, and [redacted]9. Ticketek has not released the QR codes for the mobile tickets yet. I was informed that my orders were canceled, and I am facing seller charges. Despite contacting Viagogo multiple times explaining that I am waiting for Ticketek to provide the tickets and referring to the email from Viagogo stating that I wouldn't need the tickets until November 20th, the issue remains unresolved.

Dear Hugo, Your seller has informed us that your tickets for order [redacted]8 will now be sent via Mobile Transfer, a convenient and secure digital ticketing system. Instructions on how to download your ticket are available below: Your purchased tickets will be transferred via TicketMaster Mobile - to receive your tickets, you will need to have a TicketMaster Mobile account. If you do not have an account, one will be created using the email address you received this email at. You will receive an email from TicketMaster or the event venue once they have been transferred to your account with information on how to access them and complete any additional steps if needed. Once your tickets are downloaded and printed, you will need to bring an ID that matches the information recorded in your TicketMaster Mobile account. However, I have not received anything in my TicketMaster account.

On April 5th, I purchased two tickets for the George Strait concert in Vegas scheduled for January 6th, [redacted]. The billing was processed on my wife's credit card after I initially tried using mine without realizing I needed to approve the transaction. My wife received an email requesting approval, which she granted, and her card was charged for the tickets in Section 10, Row R. However, when checking the Viagogo site, it indicates the ticket order was cancelled. Both the billing and payment were processed successfully, but we haven't received the tickets. I reached out to Flash Seats via email but have not received a response. We paid for two tickets in Section 10, Row R, and are eagerly awaiting resolution. Can you please assist promptly?

I bought Elton John tickets through your platform and later resold them due to urgent financial needs. I recently received an email stating that my bank details were missing for the refund process. When attempting to access my account, I struggled with password errors. After several failed attempts, I successfully reset my password and input my bank information. However, the system repeatedly rejected my BSB number, even though it is accurate. I am eagerly awaiting the reimbursement of my funds and would appreciate assistance in resolving this issue. Thank you for your help. [redacted]2

Order Number: [redacted]6 UPS Reference Number: 1ZX0565R[redacted] I have yet to receive my Lewis Capaldi tickets, set to arrive no later than today, December 4th. Tracking via UPS shows no update since November 28th, indicating they are in transit. The concert at Usher Hall is on December 5th, leaving me concerned. I paid £[redacted].52 for 2 tickets with a face value of £22.50 each. This experience has left me unwilling to use Viagogo in the future. After contacting UPS, they advised me to have the seller instruct them on delivery. Despite the tracking number, I have not received any further information, causing increased worry as the event approaches. I reached out via email last night and await your response. Your help in resolving this matter with UPS would be greatly appreciated. Thank you for understanding my current anxiety. Warm regards, J. Gregson

I recently sold Lizzo tickets for a total of £[redacted].16 and requested the payment to be sent to my PayPal account at [redacted] Unfortunately, I made a mistake in typing my PayPal email address and the payment was sent to [redacted] instead. I received the confirmation email and noticed the error right away. I would like to request for the payment to be cancelled or reversed from the incorrect account and resent to the correct email address.

Hello, I purchased two El Clasico tickets for December 18th. Since there was no delivery option to the UK, I had them sent to my hotel in Barcelona. I have informed the hotel, and they assured me they will handle it. However, I am feeling anxious about my tickets. Can I please receive an email confirmation of the delivery or any other form of assurance to ease my worries? Thank you.

Hello, I bought tickets for the Cher concert on December 13th in New Orleans from Viagogo. The charge of $[redacted].65 appears on my AMEX statement dated 4/18/[redacted], but I have yet to receive the tickets. I am getting anxious about the charge as the concert is approaching this week. Please address my concern. Thank you, Kathryn L.

I purchased tickets for the Tyga show in Brixton for last night. However, I received an email on the same morning stating the event was canceled. There are a few issues that have arisen from this. First, as I am from Italy, I had to spend a significant amount on flights, which seems quite unfair considering the cancellation. Secondly, my tickets are currently at the Mail Boxes Etc. in Soho, and I need them to be sent to me. Lastly, I am seeking a refund for both the concert ticket and the flight expenses. Attending the concert was the main reason for my trip, and this situation has caused financial and organizational inconvenience. Unfortunately, I will not be able to make it to the rescheduled concert due to work commitments. I hope we can work together to find a suitable solution to this matter.