ViaGoGo Customer Service Issues

Dear Customer Service, I am writing regarding a concerning issue with ticket resales and would like to request the data you have on file related to my case. The booking reference in question is: [redacted]7 The problem arose when I attempted to sell my ticket on viagogo.com. Upon realizing that I bought a ticket for [redacted] euros but was advised to list it for [redacted] euros, I decided to retract my ticket. However, I am uncomfortable with having uploaded my e-ticket to Viagogo, fearing it could be misused or resold without my consent, potentially preventing me from attending the event. The impact of this situation has caused me concern, prompting me to discuss it with my family. The incident occurred on 24/04/[redacted]. I kindly request a guarantee to ensure my entry to the event. Furthermore, I would like access to all data pertaining to this matter, including any communications and transactions involving me. I anticipate your prompt reply via this email address to maintain a comprehensive record of this issue. Thank you for your attention to this matter. Sincerely, Address: Griya metropolitan blok b4/6, pekayon jaya, bekasi selatan Bekasi [redacted]

My daughter requested two tickets for Sean Mendes at Rod Laver for her 14th birthday. The tickets were $89.90 each, totaling $[redacted].80. Unfortunately, the seats are not top-tier due to budget constraints. On top of this, we were billed $[redacted].16 in booking fees, with Ticketek adding an extra $5.50. I would appreciate clarity on the breakdown of these charges. The overall fees seem excessive, and I feel a detailed explanation and justification for these costs are necessary. I kindly request a refund for most of the booking fees as it feels unfair.

I sold 2 tickets for the Real Madrid vs Villarreal match. I confirmed the sale at night. Concerned that I may have uploaded the wrong e-ticket, I have contacted Viagogo three times to request the link addresses that were used. However, I have received responses that do not address my issue. I am simply looking to verify and potentially correct any link if I made an error. My order ID is [redacted]8.

I am looking to resell two Eric Clapton tickets for the London show on May 16th as I will not be able to attend. I prefer digital delivery of the tickets for platforms like TicketSwap, which requires a downloadable barcode. Although the website mentions downloading from the "Purchases" section, I am unable to find this option. If digital delivery is not possible, I would like to change the delivery address from Sweden to London as per their FAQ, but I am unable to locate this feature either. I have not received any responses to my emails in over 24 hours. I kindly request the company to contact me through any available channel at their earliest convenience.

Dear Company, I am writing to report that I have yet to receive the tickets I purchased on March 26th for Euro [redacted].00 using my Cartasì - Visa nexi credit card. These tickets are for the Juventus vs. Rome football match scheduled for May 12th at the Olimpico Stadium in Rome. The tickets are booked under the names Salvatore B. and Michele B. I have not received the email containing the ID numbers related to this purchase. Please email both the tickets and the ID numbers to [redacted] and [redacted] I hope this issue can be resolved promptly. I look forward to your response and receiving the tickets. Best regards, Massimiliano G.

I am a pensioner who saved up to purchase 2 tickets for a Hugh Jackman concert on August 3rd at 2:00pm. These tickets are for a young man who has been battling cancer and is now in remission at 20 years old. I bought the tickets through a website shown on TV, and they are from viaGoGo. I am concerned as I have heard that tickets from this organization may not be valid. I won't know until I scan the tickets at the venue on the day of the event. I have tried to contact viaGoGo with no success. Is there any way to confirm if these tickets are authentic before the event? Your assistance would be greatly appreciated. Thank you, Nola H.

Hello, I recently purchased tickets to the RHS Chelsea Flower Show, but upon downloading them, I noticed they have the name "Mr. James Rayfield" on them. I am aware you mentioned the name doesn't need to match, but the tickets state that any unauthorized duplication or sale will invalidate them. Furthermore, it indicates that tickets can only be used by the Buyer and their accompanying person(s) and that all ticket holders must show valid photo ID matching the Buyer's details on the ticket. This discrepancy has me worried, especially considering the considerable price I paid for them. I kindly request a prompt response regarding this matter. Thank you.

Good evening, yesterday I purchased 10 tickets for the Italian football match between Torino and Sassuolo, paying a total of [redacted]€. Today, after downloading and stamping the tickets, I noticed a significant discrepancy between the prices I paid and the prices listed on the tickets – the actual cost displayed on the tickets was only [redacted]€. This lack of transparency feels misleading and may border on fraudulent. I kindly request a refund for the price difference. It's concerning to see similar complaints from others regarding this ticket booking process, prompting the Italian Antitrust to take action. If the refund is not processed, I will escalate this matter directly to the Antitrust, the press, and consider legal action. – A.C.

I purchased tickets to see Michael Buble at O2 on June 1st with order number [redacted]4. After loading the AXS app and confirming my details, I received emails with seat information but haven't received the e-tickets on the app yet. I need clarity on the ticket delivery and confirmation that the AXS app will suffice for entry. A prompt response is appreciated. Best, Jim B. [redacted]4 [redacted]

Order Number: [redacted]1 I recently placed an order for concert tickets in Prague, but I mistakenly provided Italy instead of Germany as the country for delivery. Despite the city, address, and zip code being correct, the tickets were sent to Italy by mistake. I have contacted the Czech postal service handling the delivery, and they informed me that the tickets will be sent back as the address in Italy is incorrect. I kindly request Viagogo to resend the tickets to the correct address listed on my account. Please feel free to contact me via email if further information is needed. Thank you, N. Stringari

Good morning, I am interested in purchasing 1-day tickets for the Ed Sheeran concert at the Sziget Festival in Budapest on 7th August [redacted]. I noticed there are two options for 1-day tickets: one for just Ed Sheeran and another for Ed Sheeran plus other artists. The latter is slightly more expensive. I would like to know the differences between the two tickets in terms of access to the festival's programme on 7th August. Thank you, E.M.

Dear Sir/Madam, I purchased two tickets for the Roland-Garros final two months ago. Recently, I received e-tickets by email, only to discover that they have someone else's name on them. The tickets state that proof of identity will be required at the entrance. According to the official Roland-Garros website, purchasing tickets through Viagogo is illegal, and tickets bought through this platform will not be valid. I contacted their customer service, who confirmed that the name on the ticket must match the ticket holder's identity, which will be checked upon entry. This means we will not be able to attend the tournament with the tickets purchased through Viagogo. Please provide me with information on the refund process promptly. Thank you, S.D.

I have tickets for the RHS Chelsea Flower Show but currently live abroad without my membership card. Will this be an issue? Thank you for purchasing tickets for the RHS Chelsea Flower Show [redacted] - Tuesday - All Day - Members Only through our platform. Your tickets are available for download. Please click here to download and print them. Please note that the name on the ticket may not match your own, as some events print the original purchaser's name on the ticket. Rest assured, your tickets are valid for entry. If you have any concerns, please contact us promptly. Enjoy the event! If you're interested in more tickets, check out the latest offerings on viagogo. If you need to resell your tickets, you can do so on viagogo by clicking here. Thank you for choosing viagogo for your ticket needs! Copyright © [redacted] viagogo. All rights reserved. Privacy Policy | My Account Please do not reply to this email. For further assistance, visit our help centre. Thank you, viagogo

I am experiencing a significant issue with Viagogo. Several months ago, I visited Viagogo's website to search for BTS concert tickets in Hong Kong with order #[redacted]7. Initially, I was prompted to select the ticket quantities and whether I wanted seats together. I opted for seated together tickets, and the available options were displayed. Choosing what seemed to be the closest seats to the stage, I purchased floor section tickets. Throughout the process, I noticed the indication of seated together on the selected tickets. To my disappointment, I later discovered that I had received Block C tickets, which were far from the stage. When I reached out to Viagogo, they explained that they do not assign seats and were unable to assist me in obtaining better ones. On the day of the concert, I was shocked to learn that the tickets I bought were for the STANDING area. This was especially challenging as the tickets were meant as a surprise gift for my daughter's 12th birthday, who is small and unable to stand for the event. Due to my discomfort in crowded places and tendency to faint, I had specifically requested seated tickets. The website did not mention anything about standing tickets. Despite the distressing experience at the concert, where I struggled to breathe and nearly fainted, and my daughter was upset, I contacted Viagogo via email requesting a full refund. However, I have received repetitive responses offering a mere £20 compensation, significantly lower than the almost [redacted] NIS I paid for the tickets. I have not been able to enjoy the concert with my daughter, and the incident was traumatizing for us both. I seek your assistance in resolving this matter favorably by obtaining a full refund for the two tickets. Your prompt attention to this issue would be greatly appreciated. Thank you, Deckel.

On May 18, [redacted], I attempted to buy tickets for the Babymetal opening act at the Hard Rock venue in Orlando, Florida. The ticket price started at $62, which seemed reasonable to me. However, I was taken aback when additional seller fees were added after I entered my credit card details and confirmed the order. I felt deceived and upset because these fees were not disclosed upfront. If I had known about them earlier, I would have reconsidered my purchase. The way the fees were added on the final page made me feel like I was being tricked. I will be contacting my bank and other relevant parties to seek a refund, as I believe I have been financially misled and mistreated. My expectation of enjoying the event turned into shock and confusion due to the unfair practices of Viagogo.

Dear viagogo Customer Service, I have not yet received the email mentioned in the communication below, and it does not appear in my purchase history on your website. Thank you, L. M. [redacted] [redacted], TAS [redacted]

I purchased two tickets as a birthday gift, only to discover that someone else had already obtained tickets. I opted to resell the tickets at my purchase price of £[redacted].60 each. However, upon viewing my listing on Viagogo, I noticed they were priced at £[redacted] each, which is £47.40 more per ticket. Could this be the commission Viagogo collects? I am curious if there is a set percentage that Viagogo takes. If I remove my listing, will Viagogo send me the tickets so I can sell them privately? Alternatively, if I lower the price on my listing, will Viagogo's fee also decrease? I am struggling to reach customer service for guidance. Your help would be greatly appreciated. Thank you, Tommy.

Hello, I recently purchased two WINNER concert tickets for the Osaka, Japan show on July 15, [redacted], for JPY53,[redacted]. I noticed that although I was supposed to pay the equivalent of AUD$[redacted] per ticket, I was actually charged $[redacted] per ticket. I now want to return or resell the tickets since I realized they are not regular sale tickets but rather pre-sale ones that I have yet to receive. I only received an email confirmation of my order and do not have any detailed ticket information like the section or row. I'm having trouble listing the tickets for sale because I cannot upload any ticket files without this information. I need assistance as my sell listing is not showing up, and I am unable to upload the tickets for resale.

I made a mistake and accidentally bought a Hugh Jackman ticket on Viagogo thinking it was Ticketek for $[redacted] without noticing the added fees. I tried to cancel the order when I realized but couldn't. Viagogo issued the ticket under someone else's name and now I feel scammed. I attempted to call them but got no answer. How can I resolve this situation?

Subject: Request for Refund for Michael Buble Concert Tickets Dear Sirs, My daughter, D.A. Scott, purchased four tickets for the Michael Buble concert on May 30th to celebrate my 60th birthday. Unfortunately, there has been a recent family bereavement, and we have just been informed that my father's funeral is also scheduled for May 30th. Attached are the tickets, email confirmation of the purchase, my father's death certificate (D.J. Howell), and the Order of Service confirming the burial date. I have refrained from sending a copy of my daughter's bank card due to security concerns but can provide it if necessary. We are kindly requesting a refund due to these unforeseen circumstances, as our entire family will be attending the funeral and we are unable to resell the tickets. Please assist us in processing the refund promptly as my daughter, who purchased the tickets, is currently working and unavailable via email or phone. She works as a Driving Instructor with limited communication access. I eagerly await your response on this matter, and if needed, feel free to forward this request to the appropriate department. Your understanding and assistance in issuing a refund will be greatly appreciated. Sincerely, [redacted]