Verizon Wireless Financial Customer Service Issues

I need assistance regarding my communication with the financing department. As a former Verizon customer who has transferred our numbers to another carrier, I encountered issues when calling the number [redacted]. Initially, I attempted with my phone number with no success, then proceeded with my account number, which also failed. After spending over an hour on the phone with two different representatives and receiving conflicting information, I am seeking guidance on settling my device payments. Additionally, I would like clarification on why $[redacted].62 was deducted from my bank account after we ported our numbers on April 11th, [redacted], acknowledging that services are billed a month in advance.

I have been in contact with Verizon about my account since [redacted]. I visited in person, called them, went to corporate stores, and spoke to authorized dealers. I requested the release of all phone recordings, but was told they are only for training purposes, and some calls were not recorded or do not exist in their records. I have sought arbitration for my account. Despite sending in two phones in [redacted], I only received credit for one, as confirmed by a customer service representative. I was charged for a device that was no longer being supported, and even after my account was discontinued, Verizon withdrew more money from my checking account than I owed. I have repeatedly asked for arbitration to reclaim my funds. Only after removing my checking account from their system and stopping payment on the disused device did Verizon take notice. I am seeking refunds for the years of payments on the unsupported device, the excessive charges taken by Verizon, and the missing credit for the [redacted] phone.

Hello, Recently, my husband and I had to discontinue our service with you due to financial difficulties that arose in [redacted] when I was diagnosed with a rare autoimmune disease, resulting in severe visual impairments such as blind spots and color distortion. This led to me having to leave my job and apply for disability benefits, which has been a challenging process. We were forced to sell our home, car, phone, and more in order to make ends meet. Despite our best efforts, we struggled to continue paying our bills, including our Verizon Wireless account. We have now reached a point where we struggle to even afford food, so we had to let go of our Verizon service. I have heard that Verizon sometimes forgives outstanding balances in situations like ours, and I humbly ask for your kindness in doing so. Our current circumstances are taking a toll on my health and only adding to the stress of our situation. I have no resources to offer at the moment, as we have had to sell or give up our possessions just to survive. Transitioning from a successful 27-year nursing career to homelessness has been an incredibly humbling experience. I appreciate your understanding and hope you can forgive the remaining balance on my account. Thank you for your consideration and I wish you a wonderful day. Sheila B. Old number: [redacted] New number: [redacted]

For the past week, I have been receiving threatening text messages about potential service interruptions, despite having a payment arrangement in place for $[redacted].17 due on 09/15/[redacted]. After contacting Verizon regarding this issue to prevent any service interruptions, I was reassured via email that my services would remain active as long as the payment arrangement was honored. I explained to the representative that while I couldn't pay the full past due amount on the 15th, I was committed to making the payment. However, to my dismay, my services were unexpectedly interrupted on 09/11/[redacted]. Verizon failed to honor their agreement, and I am unable to reach a live representative for assistance. Furthermore, upon reviewing my recent bill, I noticed that I was charged twice for reconnection fees per line, totaling $[redacted] for four lines. This unjust practice is taking advantage of my financial struggles despite my efforts to settle my bill. I urgently require my services to be reinstated without additional fees, the erroneous double reconnection charges corrected, and a resolution to ensure the continuity of my services without any further discrepancies. Verizon must uphold their promises and treat their customers fairly to avoid recurring incidents of deception and financial exploitation.

I ended my service with Verizon more than a month ago. I communicated this via email and asked for my final bill. However, instead of receiving the bill, I have been bombarded with numerous calls and texts daily. I have already informed Verizon that I am currently overseas and will settle the payment upon my return. Please send me the final bill promptly so I can make the payment. This experience only confirms my decision to cancel my service with Verizon due to their poor customer service.

I recently closed my checking account used for Auto Payment with Verizon. I notified them last week of the change and requested to switch to my credit card for payments. During our call, Verizon tried to transfer me to their Auto Payment Dept, but the call got disconnected. Now, I am receiving notifications on my iPhone warning me that my $[redacted].49 monthly bill must be paid to avoid service interruption. I am prepared to make the payment and would appreciate being connected to Verizon's Auto Payment Dept. Thank you.