Verizon Wireless Financial Customer Service Issues

I am seeking assistance with a credit due to me from my Verizon account. Over two months ago, I was informed that Verizon would issue me a check for the balance of $[redacted].76. Despite receiving statements confirming the credit, I have not received the promised check. Unfortunately, I am having trouble reaching the financial department as the Verizon contact number is inactive. As an 88-year-old long-time subscriber through the Sheriffs Volunteers "SAV," this credit is significant to me, and it would greatly assist with my expenses, including groceries. I reside at PO Box [redacted] Green Valley, AZ [redacted]. Your help in resolving this matter would be greatly appreciated. Thank you. ~ Irma H.

I tried to activate a wireless phone at a Verizon Store in Valrico, FL but had no success despite five attempts. The tech at the store suggested I buy a new phone for $[redacted], which I reluctantly purchased after difficulty obtaining total charges. However, when asked to sign on an electronic tablet to activate the phone, the tech refused to provide me with details of what I was agreeing to. After receiving unexpected bills via email, I suspected a scam. I returned the phone, paid for the last month's service ($63.48), and want to resolve any remaining issues with Verizon. Despite contacting customer service, they only mention the balance due and avoid discussing the situation. If Verizon continues demanding money and avoids addressing my concerns, I may have to escalate the issue to "The FCC" and explore legal actions against them for potential extortion and "Elder Abuse." At 81 years old and still actively running two businesses, I am determined to fight against this fraudulent behavior.

I am currently facing a dilemma with my payment situation. I had to defer a $[redacted] payment, and now my bill for this month is $[redacted], making it impossible for me to catch up. Two months ago, I lost my phone and couldn't afford the $[redacted] insurance for a replacement, so I've been paying for a phone I no longer have. My boyfriend, who uses his devices for work, is now without service as well. We were thinking of separating our accounts so he can have his own with his current phone number and devices, while I focus on paying my own bills. Financially, I am struggling and unable to make significant payments at the moment as I haven't been receiving unemployment benefits due to being issued an i1099. We are desperate to find a solution to get his phone up and running for work without having to pay the past due amount of over four hundred dollars.

I recently canceled my Verizon mobile account on June 16, [redacted]. After realizing I overpaid by one month, Suntrust investigated and reversed the $64.43 overpayment. Despite receiving an August bill for $0.00, I was surprised by a September bill of $89.43. Upon contacting Verizon and speaking with Helen, we reviewed my bills and my previous inquiries. They promised to rectify the issue and reimbursed me the $64.43 overpayment. However, before we could finalize the discussion, the call disconnected. I am hesitant to pay the $89.43 bill due to an additional vague charge of $25 after not using the service for three months. Given the unusual situation and time spent resolving this, I request the $25 charge be waived. I will repay the $64.43 and consider this matter resolved. Thank you, Robert L., Acct# [redacted]46-[redacted].

I recently changed the account to my name after my mother's passing. We had a family business account with around 15 phones. In October, before Halloween, I switched them to my family plan for unlimited data to avoid extra fees. The phone rep mentioned it would cost about $50 per line, totaling $[redacted] monthly. However, my first bill was unexpectedly much higher, around $[redacted] to $[redacted] per phone. I've tried reaching out for assistance but haven't had any luck. I received another bill for $[redacted] and our phones got disconnected. I paid $[redacted] of the amount owed but my service remains off. I urgently need to speak with a representative as my phone is crucial for work. Hope to resolve this promptly. Frustrated with the lack of communication and high bills stated differently initially, eager for a resolution. Looking forward to your response. Brenda M.

Hello everyone, I need help with my November payment. I made a payment of $73.25 for my November bill on account number 2[redacted]1 for M. Dennis on the 7th, but it was debited from my account on the 9th. Despite this, I received a notice stating the bill was not paid. After confirmation from my bank that the payment went through, I contacted two different Verizon agents who both claimed the payment was returned. After much back and forth, an inquiry with reference number PH[redacted] was issued. I am still waiting to see if the payment will appear on my bank statement. Now, I have received a notice that I owe $44 for the November bill, along with a fee, and another bill is on the way for December. I am worried about losing my phone service over this. I recently transferred my number on the 16th and canceled my account on the 18th. I have talked to Verizon Financial about finding the $73.25 payment or returning it so I can resend it. I am disputing the additional $44 charge and believe that December service should be prorated. I have been trying to resolve this issue for two weeks now and I am disappointed with the service from such a big provider like Verizon. Thank you, M. Dennis.

After being transferred to four different representatives - two from Customer Service and two from Financial Services - I am still dealing with an unresolved issue. The customer service representatives, while friendly, directed me to Financial Services. The initial financial services representative was impolite and passed me on to her colleague. The second financial representative, Brittany, also provided unsatisfactory service. Although she confirmed the account [redacted]14-[redacted] had no outstanding bills, my husband continues to receive a bill for a payment already made. Brittany advised me to return to customer service, left me waiting on hold for 42 minutes, and eventually disconnected the call. After a total of over 1 1/2 hours on hold, my issue remains unresolved. The level of customer service was extremely disappointing.

I recently canceled my bill. It would have been helpful to know that I was getting all new account numbers. I have been experiencing issues for the last couple of months until I realized that I had new account numbers. I have now resolved it, but I mistakenly paid my Fios bill to my wireless account. I would like the incorrect payment transferred from my wireless account to the correct account.

I keep receiving numerous calls from Verizon Financial regarding an account number ending in [redacted]70. I want to clarify that I am not the account holder, have no information about who it belongs to, and I am becoming extremely frustrated with the repeated calls. The automated system prompted me to provide a credit card number when I called 1-[redacted] and entered the account number. I was unable to speak to a live person to address the issue directly. Despite informing a representative during a call about a month ago that I am not associated with the account in question and requested to be removed from the calling list, the frequency of calls has escalated. If my number, [redacted], is not removed from the call list promptly, I will have no choice but to report these calls as harassment. I urge for a solution to this problem as soon as possible.

Due to my busy workday, I couldn't address my overdue account until after office hours. The impact of COVID during the holidays affected my finances, making it challenging to meet my office rent and other obligations. Normally, I would have paid on time, but recent circumstances have made it difficult. I am reaching out to request some flexibility in payment terms to allow me more time to gather the necessary funds. I rely on my cellphone for professional use, particularly for the ONE TALK program, which my therapy clients use to contact me. I am seeking assistance from Verizon during this challenging period, and I assure you that I am committed to settling my outstanding balance as soon as possible. Thank you for your understanding and consideration.

On Saturday, January 2, [redacted], I called to make a $[redacted] payment. The payment arrangement given to me was challenging considering I have been out of work since March [redacted] due to Covid-19. Despite this, I managed to make the payment and have been keeping up with subsequent payments throughout the month. However, after making the $[redacted] payment, the agent scheduled additional payments for January 8 and January 15, [redacted]. While waiting in line for food assistance, I discovered that my services had been disconnected. Feeling disappointed and let down by the lack of follow-through on promises made to me, I tried calling multiple times but was disconnected twice and left waiting on hold for 40 minutes until my phone died. Phone service has become crucial for my family's efforts to return to normalcy. I am willing to make the next payment as scheduled on Friday, but I urgently need the services reinstated to continue rebuilding. Your assistance is greatly appreciated.

Today, my service was disconnected. I felt lost when my dad and brother were admitted to the ICU for Covid a few weeks ago. As a teacher, I have been quarantined over six times, depleting my sick time and putting my family in a tough spot. Being [redacted] miles away from my loved ones, phone calls were my only connection. I managed to gather $[redacted] to reconnect my phone until I get paid in January, but I can't make important calls due to the disconnection. Despite being a customer with Verizon for over a decade, I'm struggling to get assistance. I fear the worst if I can't reach out in case of an emergency. Your help would mean everything to me during this difficult time.

I encountered an issue where my payments were mistakenly credited to an incorrect account by Verizon. They rectified the error by crediting my account, but due to the confusion, they temporarily disconnected two phones on my plan. After contacting Verizon again, they reactivated the phones but I received an email stating I owed $40.00, which I promptly paid assuming the account adjustments had been made. To my surprise, I then received a new bill indicating I now owe $[redacted].48. Despite spending an hour and a half on hold and being transferred several times during my call last evening, the only resolution was the reversal of the $40.00 charge for reconnecting the phones. The representative was unable to locate my $40.00 payment in their system, even though I have proof of payment from my bank records dating back two weeks. I remain worried that my payments are still being misdirected to the wrong Verizon account.

Due to the pandemic, my job status has changed from full-time to part-time, leading to financial difficulties in managing my Verizon bill. I have been arranging payments to avoid service disruption, but with late fees accumulating and the need for internet access for job opportunities and family health reasons, I am struggling to keep up. I am seeking financial help to pay off the approximately $[redacted] I owe to Verizon, as my bill is now overdue by [redacted] days and services might be interrupted. As a loyal customer for 17 years, facing unprecedented challenges, I hope to find assistance to alleviate this burden. If anyone has advice or knows of additional support options from Verizon, I would appreciate any guidance.

I forgot about the payment arrangement but just paid the last $[redacted], leaving a balance of $92. I got a text confirming the payment on February 10th but woke up to our services being turned off. I spent all day trying to reach financial services but only got through to an automated service. After finally getting an agent, they couldn't help and told me to call financial services, despite me never getting through to a human. They managed to get through and advised me to use a working phone next time. We have been loyal Verizon customers for over 10 years but now face additional fees and challenges with a remaining balance of $92 out of a $[redacted].84 bill. I'm deeply disappointed as we rely on the service for my disabled and elderly mom, especially during the recent losses in our family.

Following the theft of my phone, I informed Verizon in person. Despite no longer having the stolen phone and another device leaving Verizon, they continued to bill me for both. The situation led me into a depressive state causing me to miss a payment for the first time. Although I always paid my bills in full, they claimed I owed more each time. I reached an agreement with the manager on 2/24/[redacted] to settle the overdue amount, but it was not updated as promised. Despite numerous follow-ups, they failed to rectify the issue, and I was shocked to discover I had been sent to collections on 3/26. I demand that Verizon retrieve my account from collections, correct their mistake, remove any negative impact on my credit, activate my replacement phone, and ensure no further bills are issued due to the service interruption. Lastly, I suggest they improve their customer service representatives. Thank you.

I am looking to reconnect with Verizon as it is the only carrier that works where I am. I still owe around $[redacted] for a broken iPhone Pro Max 11. In the past, I could walk into a Verizon store and walk out with a new phone without paying upfront. I already have a Verizon phone to use, so I asked if I can resume cell service and pay off what I owe monthly. The first representative I spoke with seemed helpful, but we got disconnected. The next representative directed me to call Valor Intelligent Processing to set up a payment plan, but it seems they are closed for the day. I hope to visit a Verizon store later today to get connected as I am traveling back home (over [redacted] miles) and will need the sim card. My previous phone number, now held by someone else, was [redacted].

I purchased a tablet on a one-time payment plan by mistake instead of a monthly installment plan. I have been trying to resolve this issue for months as I cannot afford to pay for it all at once. Despite several attempts to rectify the situation, I have received unhelpful advice and unsuccessful payment arrangements. I am looking for an option to pay for the tablet through incremental payments over several months. A representative suggested I request this, but I have not been successful so far. I am hoping to communicate via email or perhaps through Financial Services chat in order to avoid speaking with someone directly again.

I'm unsure if this situation has been resolved yet. An employee misrepresented a special offer involving a free iPad some time ago. We were instructed to put it away if we didn't need it, as it was free. However, despite not using the iPad as the information was incorrect, we have been charged for it monthly ever since. We rarely check our bill assuming it is accurate. I'm reaching out from a phone linked to the account in question. What steps should be taken to address this problem? Thank you for any assistance you can provide. - M.H. Regarding B.H.

I recently experienced an issue with Verizon where a representative removed my Hot Spot service without my consent. Despite contacting customer support repeatedly over the past two months, the overcharge on my data has not been rectified. I was informed that the problem would be resolved by next week. I have made my regular payments to Verizon, excluding the disputed charges. I have been a long-time Hot Spot user and do not believe I should be charged for this service. I urge customer service to investigate this matter and reinstate my Hot Spot. When attempting to discuss this over the phone, I only received automated payment responses and was unable to communicate directly with Verizon.