Vera Bradley Customer Service Issues

Hello, I have a Cardinal Red microfiber Vera Bradley bag that is a few years old, specifically the Glenna Satchel style. Despite my efforts to spot clean it, there are noticeable dirt stains on both the handles and the bag itself. Upon a recent purchase of other Vera Bradley items, I learned that the microfiber material is not meant to stain easily. I am seeking advice on how to address this issue. Haley from the International Mall in Tampa mentioned I could potentially return it by mail and receive some form of compensation. Please advise on the available options to resolve this matter. Thank you for your exceptional product. Best regards, Allison E. P.