Vanilla Gift Card Customer Service Issues

I am experiencing multiple issues with my Vanilla Visa gift card. Firstly, I am unable to view my balance due to an error message whenever I attempt to check. Furthermore, I encountered difficulties when trying to use the card to subscribe to a Hulu HBO Max bundle. Despite purchasing the card from a local Dollar General store, the transaction did not go through. Additionally, my attempts to reach customer service via the phone number provided on the card and their website have been unsuccessful for the past few days.

I visited the Cherokee casino in North Carolina on October 7th and 8th, [redacted]. I tried to use my Vanilla card, but the restaurant staff informed me they do not accept gift cards. When I returned home, I noticed that my $[redacted] was missing. I have copies of my receipts from those days. It seems one of the places I dined at tampered with my card. I am 84 years old and sent all the documentation regarding the missing $[redacted]. I just want to know which restaurant did this so that it can be prevented from happening to another senior. We just want to enjoy ourselves. Thank you, Reather Brown.

Dear Team, I recently received a vanilla gift card for my birthday on October 13, [redacted]. After holding onto it for some time, I attempted to add it to my Uber Eats account. However, I encountered difficulties and discovered that my account balance was showing as zero when I contacted your customer service. I have not used the card and am unsure why this occurred even after trying to reach customer service, unsuccessfully waiting for over an hour. The card was supposed to have [redacted] CAD on it. Below are the card details: Card Number: 5[redacted] 9[redacted] Expiration Date: 04/27 I would appreciate it if you could urgently investigate this issue. Please reach out if further information is needed. Thank you, Amit J.

I bought a OneVanilla card for $[redacted], but lost it before even using it. I couldn't register or activate it, so all I have are the last four digits. How can I get a replacement now? I prefer getting either an e-gift card or a new physical OneVanilla card sent to me as a replacement.

I received a $[redacted] Vanilla gift card as a gift and used it for purchases at Walmart. Before entering the store, I made an online purchase, leaving a balance of $[redacted].62. However, when I tried to pay using self-checkout at Walmart, the card was declined. Upon checking the balance again, it showed $0.00, even though I hadn't made a purchase. I am requesting a refund of $[redacted].62 as the card was not used for any transactions.

I contacted customer service to report a lost or stolen card. It was purchased by my company as a Christmas bonus. I do not have the card number, but I have a receipt for the group of cards purchased and I signed a PIN number to it. I'm hopeful that you can identify the card with this information. I was instructed to send a copy of the email, but I must have misheard the email address. The correct address is [redacted] Can you please confirm this is the correct email to send the information to? Thank you.

Hello, I recently purchased a vanilla visa gift card at a local Dollar General store. The card had $[redacted] loaded onto it, and I managed to make a few purchases with it. However, it suddenly stopped working, and now I have around $61 remaining on it. The card number is [redacted][redacted], expiration date 05/31, and the security code is [redacted]. Unfortunately, I can't check the balance or make a purchase as the card seems to be locked, showing that the number is invalid. I need to unlock the card as soon as possible to buy Christmas gifts. Thank you.

I recently bought a $50 Visa debit gift card, and I am unable to make any purchases with it. Upon contacting Vanilla Visa, they indicated that the last transaction on the card was the purchase of the card itself for $50. Despite not making any other purchases, they informed me that the balance on the card is now $0. I am confused as to how this could happen. I am seeking an urgent explanation as well as a resolution to either receive a refund or have the full $50 balance credited back onto the card.

I have been attempting to contact Vanillagiftcard, but unfortunately, I have not been able to reach anyone. I have been put on hold five times, each time waiting for over an hour. I am eagerly awaiting the posting of two Amazon refunds. The funds were released by Amazon on Tuesday evening, and this money is crucial for me to purchase Christmas gifts for my family. I am hopeful that I can have the two refunds of $*** credited to my Visa gift card promptly. I experienced some issues with two orders from Amazon, which resulted in me requesting refunds. Although the refunds were processed, they have not yet appeared on my Visa gift card. I do have evidence of the refunds and the transaction code. I kindly request your assistance in resolving this matter effectively. Thank you.

I bought a $[redacted] Vanilla gift card from Walgreens. Despite waiting for activation, when I tried to use it, the card was declined at the store. I called the number on the back twice, once it said it was active and had $[redacted], but the next time it mentioned an issue with the card. Following instructions to press 0 for customer support, I've now been on hold for 30 minutes. I urgently need to resolve why my card is not working. Thank you for your assistance.

I visited your website regarding the pre-register application, where I diligently entered all the required information from my card multiple times only to encounter a "network error" message at the top of the page after each attempt. It seems like there might be an issue with your network that needs to be resolved.

I noticed a charge on my card ending in [redacted] from Shop Giga Tech for $34.63 on 11/21 at 11:25 pm. I did not authorize this transaction and am unfamiliar with this online store. Similarly, I had an issue last week with a charge from GETCELINOCREAM. After contacting them, they refunded the full amount upon my insistence, suspecting it might be a scam. I am now experiencing this for the second time. I prefer using gift cards to limit potential losses to $[redacted]. I am concerned about these unauthorized charges and would appreciate guidance on how to stop them from reoccurring.

I recently got a replacement card after the original was stolen by a waitress. I spoke with Logan from customer service on November 20th, [redacted]. He confirmed an issue with the card and mentioned a replacement would be sent out. Unfortunately, this replacement did not work as intended since it was already a replacement card. Logan assured me a new one would arrive in 7-10 days. It has been past that timeframe, and I have been unable to reach anyone at Customer Service. If this matter is not resolved soon, I plan to caution others against purchasing VanillaGift cards.

I have reached out to customer service several times regarding my case number 5[redacted]. The last representative I spoke to was Logan. Following a meal payment, a waitress took the money from the card. Vanilla sent a replacement card, which did not work. Logan confirmed the issue and mentioned that a new card would be sent in 7 to 10 days. This was on November 29, [redacted]. Since then, I have not received any updates or the replacement card. I find it surprising that Visa is connected to such a situation. Although it may not be a large amount, it is still my hard-earned money.

I am experiencing issues with a new $[redacted] Vanilla gift card. Upon attempting to use it, I discovered $60 had already been fraudulently spent, and now I cannot check the balance online due to continuous errors. My attempts to contact customer service have been unsuccessful as I keep getting disconnected. I need to address this situation promptly, as it is concerning that the card was compromised shortly after receiving it in the mail.

On December 16, I bought a gift card but encountered issues accessing it. After extensive time on hold, I sought assistance. Despite being provided with a ticket number for the canceled order on December 22 and assurances of reimbursement and contact, none of these resolutions have materialized. The delay and lack of follow-through have left me feeling frustrated with the process of retrieving my funds.

I bought a vanilla gift card for my husband as a Christmas gift from a local store. It was activated during checkout, and I confirmed the $[redacted] balance at home before giving it to him. However, when he tried to use it three days later, the purchase was declined. Checking the balance online, it showed a $[redacted] transaction on Amazon, which we never made. We contacted Amazon, but they had no record of the transaction. We suspect the card was hacked. When I called Vanilla Card Customer Service, I was put on hold for over 1.5 hours. When someone finally answered, they had difficulty communicating and threatened to disconnect the call. I am frustrated about being scammed out of $[redacted] and am unsure how to get a refund despite having all the receipts and documentation.

I recently purchased a $50 Vanilla Visa Gift Card. After several failed attempts to use it online, I visited VanillaGift.com, where I discovered that $24.99 was used on PayPal without my authorization. Despite my efforts to reach customer service at 1-[redacted], I have been unable to speak with a representative. Now, the website is indicating that my card is invalid. Even if some of the balance remains, I cannot use it online due to it being linked to a different zip code. I am concerned about the remaining funds disappearing and would like to resolve this issue promptly. I am also looking to recover the missing money.

I am dealing with a fraud issue related to a gift card refund. My spouse and I loaded $[redacted] onto a gift card, which we were never able to use. After contacting customer service multiple times, I was informed that the card was compromised, and a replacement was sent. Despite being assured that the new card was activated, it did not work. After further calls, I was told it was activated, and I made a successful purchase on Amazon on December 23rd. However, when my spouse tried to use the card at Walgreens, there was only $.17 remaining, with unauthorized charges showing up on December 24th on the website. I am adamant about getting a full refund of $[redacted] from Vanilla Gift Card due to this situation. With my husband being a police officer on duty during the unauthorized charges, there is no way we made those transactions. I have contacted customer service multiple times, but they claim nothing can be done. I am extremely dissatisfied and expect a full refund to resolve this matter.

Hello Visa, I have a question regarding a recent purchase I made on December 26. I bought a $[redacted] Visa Vanilla gift card to purchase a B.B Simon Belt from Website Dudes Boutique. The order went smoothly until it was refunded due to a 3D payment issue. The company told me they refunded my money, but it has been three days, and I haven't seen any sign of the refund. Do I need to create a PayPal account to receive the refund, or will it automatically go back to my card? Thank you, -Leandro D.