US Dept. of Treasury Customer Service Issues

I recently filed a claim for $[redacted].00 from an insurance policy belonging to Mattye B. Catt, my nearest surviving relative. Despite neither her nor her husband residing in Maryland, the funds were sent to the Controller of Maryland, Unclaimed Property Unit. I believe the unclaimed funds should have been directed to the Unclaimed Property Division of the State of Indiana, where she passed away. Interestingly, I've successfully claimed funds from her husband's policy in Indiana, written on the same day. Following their deaths in [redacted] and [redacted], respectively, their belongings legally became mine in September [redacted]. I am concerned there may have been collusion between the state of Maryland and Transamerica Insurance Company. I kindly request assurance that no misconduct has occurred. Thank you.

Last week, I placed an order that was initially accepted, but when the same company offered me a special deal the next day, I tried to make a payment and found that it was stopped. After contacting DirectExpress, I was informed that Mastercard had placed a fraud alert on my card, preventing me from using it for the purchases. This held up access to my funds, including a pending deposit. Today, I used my card locally without any issues, but when I tried to make online purchases for my mother's funeral, I encountered problems. I am frustrated by the inconvenience and lack of communication from Mastercard and DirectExpress. I demand an explanation and insist on being contacted to address the situation promptly. The financial impact of these issues has been significant, and I expect a resolution and explanation in writing and by phone. - Mary J Wellman

I spoke with an IRS agent this morning regarding my 3rd Economic Impact Payment. According to the IRS online Get My Payment portal, the deposit to my checking account was scheduled for 04/07. However, it did not go through as expected. The portal listed the account number as ending in [redacted], which is not my account number. Previously, on February 17, [redacted], my Social Security direct deposit was also not deposited as usual. After multiple calls to the SSA, they discovered that my online information had been compromised, and my benefits had been deposited into a Bank of America account that does not belong to me. The Winter Haven, Florida SSA office manually processed a "critical payment" for the February benefits I had missed. The IRS agent informed me that my 3rd EIP was mistakenly deposited into the same incorrect Bank of America account as my SSA benefits. He assured me that the funds would be returned to the Treasury Department by Bank of America, and I would receive a paper check in 4-6 weeks if I do not receive it sooner. I find this situation frustrating and hope that my upcoming SSA benefit deposit on April 21st will not be affected by similar issues. It is disheartening to face such complications after a lifetime of work and belief in the system. - William S. T. III, Haines City, FL [redacted]

I am seeking to find my grandmother's savings bonds or CDs that were set up years ago for my children. Unfortunately, my uncle, who was the executor of her estate, took control of her and her finances before her passing. He sold her house and took all the documents containing information about the whereabouts of the money. He then isolated the entire family after disposing of her assets and relocated to Tennessee, making it challenging to take any action. I am hoping to locate these funds for my children, which my grandmother mentioned they could access when they reached 25 years old. One of the bonds would be registered under Janice A. Wong, my late mother, for Cristian Carter, a minor child. The other bond is under Jerri Wong (myself) for my son, Roman Washington. My grandmother's name was Geraldine F. Chilcott, born on 5/16/[redacted]. I can provide all the necessary social security numbers and addresses from that period. I suspect my uncle may have made changes to the bonds without our knowledge because he informed my grandmother they were not earning sufficient interest. My mother passed away on 2/27/[redacted], and I only learned about my grandmother's passing in September [redacted].

I am currently waiting for my Direct Express card that was supposed to be sent from the Social Security office on October 13, [redacted]. According to the information provided, it usually takes two weeks for it to arrive at Cleo Orieles Women Shelter, [redacted] Tillary St, Brooklyn, NY [redacted]. In October [redacted], I received an SSI check at that address and cashed it at Flatbush Check Cashing Place on November 1, [redacted]. The latest update I received was that the card was being sent correctly to Cleo Orieles Women Shelter. I have used the October check for clothing, a new cellphone, application fees, and unfortunately had some funds stolen. I am eager for the Direct Express card to arrive soon, especially since I am waiting for a Section 8 apartment. Kindly text me at [redacted] when the issue is resolved. Thank you for addressing these concerns promptly.

I am Stephanie Padilla residing at [redacted] 1/2 Maple Street in Bayard, NM [redacted]. My date of birth is January 20, [redacted]. The last four digits of my card are [redacted], and the last four digits of my Social Security number are [redacted]. Upon checking my account, I discovered that it is inactive with a new card being issued on February 3, [redacted]. I am reaching out to address unauthorized charges on my US Direct Express debit/credit card. I rely on my fixed income benefits, received on the 3rd of each month. However, on February 3rd, I noticed several unauthorized charges on my mobile app statement totaling $[redacted].22 from various companies like Apple.com, Fizzplay.net, Cenzina Young Bloom, and Buykrawkpowercom. As a responsible single mother, I prioritize using my benefits for essential expenses and my children's needs, not for extravagant purchases from unfamiliar companies. These unauthorized transactions have caused significant financial strain, jeopardizing my ability to cover my monthly bills, including my impending gas bill due on February 8, [redacted]. I kindly request a thorough investigation into this matter to rectify the situation promptly.

Subject: Update on Larry Kremer's Savings Bonds Dear Sir/Madam, I am reaching out regarding the previous email correspondence dated Jan. 24, [redacted], concerning the reissuance of Larry Kremer's savings bonds. I am contacting on behalf of Larry as his sister and trustee. Larry, who does not utilize technology, had submitted a "Request to Reissue Savings Bonds to a Personal Trust" (Form [redacted]) with the bonds in December [redacted]. We now wish to clarify the process: - Larry requests that the funds from the matured savings bonds be sent to him at [redacted] Meridian Road, Bannister, MI [redacted]. - In the event of his passing, please reissue the bonds to the Larry R. Kremer Trust upon maturity. Kindly acknowledge the receipt of this message and reach out if any further details are needed. Thank you for your attention to this matter. Sincerely, Bonnie L. Crowson Sister to Larry R. Kremer

I lodged my complaint with the OCC, a department under the U.S. Department of the Treasury. The representative informed me that the bank typically takes about 60 days to respond. After waiting for 60 days, then [redacted] days, each representative assured me they would escalate the matter to a manager. It has now been nearly a year, and each time I follow up, the representatives say they will escalate it to the manager. I have expressed my concerns to them, stating that several other representatives have made the same promise. Unfortunately, they have informed me that speaking directly to a manager is not an option.

On 9/28/[redacted], my SSI benefit direct deposit was affected due to a restriction on my account after losing my phone. I have spoken with my financial institution, and they mentioned that the deposit would be returned to the issuer and could take up to 5 days to reach the Treasury Department for reissuance to my account. After waiting for 12 days, I contacted the Social Security Administration at my local office to inquire about the status of my deposit. They informed me that the Treasury Department had not yet received the funds. Now, my financial institution is requesting the BIC (Bank Identifier Code) for the sender institution to investigate further. I am unsure of what the BIC is or how to obtain it. They have stated that this information is necessary to resolve the issue with my deposit. Can anyone offer assistance on how to obtain the BIC for the sender institution?