US Bank Customer Service Issues

I created my accounts and decided to set up a visual code one day. Later, I enabled my fingerprint on the app. Unfortunately, I forgot my visual code when trying to log in through Plaid. Accidentally, I entered the wrong password due to relying on my fingerprint. Now, I find myself locked out after attempts to enter the visual code. I am confused because now it's asking for a pin, but I don't recall ever setting one up. Can someone assist me with this issue?

My ReliaCard account got frozen because of an address change that seemed suspicious. I uploaded my CO temporary ID to prove my identity, but they rejected it. I've been trying to resend the information, but now I can't even open the app. They are asking for a picture of a previous ID and my new temporary ID, but their system doesn't allow uploading two documents at once. I feel like I'm going in circles with their requests, and it's really frustrating.

I live in Oregon and receive weekly unemployment benefits on my reliacard. On November 22, [redacted], I reported fraud and my card was cancelled. I received a new card but had issues activating it. I contacted customer service, and they asked for ID pictures multiple times. Despite numerous attempts, my card remains inactive as of January 14, [redacted]. I rely on these benefits for my expenses. I seek assistance from GetHuman to resolve this issue promptly. Thank you. - JWCGreetings from Oregon! I receive unemployment benefits via my reliacard each week. After reporting fraud on November 22, [redacted], my card was canceled. Despite sending my ID pictures multiple times, my new card remains inactive. I desperately need access to my funds for daily expenses. I kindly request GetHuman's intervention to help resolve this ongoing issue. Thank you. - JWConfused in Oregon! I reported fraud on my reliacard on November 22, [redacted], and received a new card. However, I have been unable to activate it despite sending ID pictures as requested several times. This has left me without access to my unemployment benefits, my only source of income for necessities. I am seeking assistance from GetHuman to help me resolve this matter promptly. Appreciate your help. - JW

My account was unexpectedly blocked by US Bank citing a change of address I did not make. After further investigation, they admitted that there was no valid reason for the block and explained they needed to verify my identity, which would take four to five days. Unfortunately, I am currently homeless, suffering from COVID-19, and unable to self-isolate without accessing my unemployment benefits. Despite providing proof of my identity on previous calls to the rely card, US Bank's fraud department insists on additional verification before discussing my account over the phone. In this critical situation, waiting several more days to access my account is not feasible.

I have submitted the documents as instructed by the ReliaCard supervisor for my dispute regarding the theft of over $9,[redacted]. Due to not having an ID, the lady advised me to use the paperwork from my parole officer that includes a photo and information, which I sent along with the dispute letter and proof of the fraudulent transactions. Despite being told it would suffice and having been promised the card by now, each time I call there seems to be a new requirement. The latest representative mentioned tasks that are impossible for me to accomplish given my current situation, having no money or possessions due to the theft. I was assured someone would contact me within 48 hours but that hasn't happened. I urgently need my account unfrozen so I can access my funds, as per the assurances provided. I am stranded in a hotel with nowhere to go by Friday, fearing I will end up on the streets. I have diligently followed the instructions of two separate supervisors but there seems to be a disconnect when dealing with different representatives. If provided with an email address or contact number, I can share the documents proving my identity and the legitimacy of my claim, including details from the Commonwealth of Kentucky Department of Justice. I am struggling to obtain a replacement ID due to financial constraints, so I am reaching out for help to resolve this issue and have my card mailed to me. Kindly assist in unlocking my account so I can regain access to my funds. My name is Brian Evans, and the disputed card number is 5[redacted] 0[redacted]. Unfortunately, I do not have information regarding the second card that was fraudulently replaced. I appreciate any support in this matter.

I find the new online banking platform frustrating and time-consuming. Editing payee details and identifying non-profit payees under "Contributions" takes extra steps. I prefer quick access to payees without generating additional checks. The layout may look modern, but it lacks functionality. User feedback could have helped prevent these issues. If improvements aren't made, I may explore other local banking options. This platform's changes are a disappointment, and the new system is not an improvement.

I am reaching out to address my US Bank ReliaCard access restrictions due to an address change, later reverted due to Covid-19 concerns. US Bank ReliaCard requested documentation like my ID, Social Security card, and child support letter, which I submitted. After waiting three business days and checking, I discovered the restrictions were still in place. Requesting to speak to a manager led to being put on hold and eventually speaking with the same person, identified as Alihandro without providing a last name. Filing a complaint about this issue feels challenging. The pandemic has put a strain on my family as my partner and I, unemployed due to Covid-19 and pregnancy, are staying in motels with our two children and one on the way. Assistance with my ReliaCard matter is crucial for my family's well-being. Thank you for your understanding and potential help.

Due to the impact of COVID-19, I lost my job and applied for unemployment benefits. After waiting for weeks, I received my USBANK RELIACARD. Despite being able to view my account online, I couldn't access the much-needed funds. Upon receiving the card, I faced issues with activating it due to my account being locked. The company requested my driver's license and a selfie for verification, but the website kept malfunctioning after repeated attempts. Contacting customer support provided no resolution. It is frustrating that the funds crucial for my living expenses are inaccessible due to this issue. I feel let down by the company's handling of the situation, especially during these challenging times.

I had two unpleasant interactions today with a young female teller at US Bank located on 17th and Curtis in Denver, Colorado. One exchange was over the phone, and the other was in person. I tried to escalate the matter by speaking with a manager but was informed that one was not available at the time. The teller was disrespectful, constantly interrupting me and not allowing me to speak. In response, I also displayed rudeness and asked her to cease speaking. When I instructed her to be silent, she mentioned reporting the incident to her manager, which I feel is necessary. It is important for her to understand that speaking to customers in such a manner is unacceptable. Additionally, please note that I do not receive text messages on the phone number ending in [redacted], so sending a code to that number will not be effective. - F.C.

I have made over [redacted] calls in the past 48 hours to report my U.S. Bank ReliaCard as lost and request a new one. However, each time I call, the automated customer service either disconnects me, redirects me to a survey without connecting me to a representative, or makes me wait on hold for more than 3 hours. I am facing eviction because I cannot access the funds in my account without the card or without arranging a transfer, and the automated service claims to care but provides no real assistance.

I have had a terrible experience with my ReliaCard account and need urgent assistance. The unemployment agents handling my claim switched my payment method from direct deposit to the ReliaCard without my consent. Despite numerous calls, I was unable to resolve the issue as I kept getting a message to call back later when using the provided number. In desperation, I contacted US Bank headquarters three times, but they were unhelpful and even rude, with one agent laughing at my problem. I feel frustrated, upset, and on the verge of losing hope due to the lack of support and the financial difficulties I am facing. I urgently require assistance in resolving this matter.

I am experiencing difficulty with my ReliaCard being locked after updating my phone number and address on my TWC account. I made these changes on the TWC website before submitting my two-week payment request. With $1,[redacted].00 in my account, I am unable to access it due to issues with US Bank's customer service. This situation has led to me and my 9-year-old son being evicted from our home because I couldn't make the payment. Despite providing all requested documentation to prove my identity, my card remains locked without any evidence of fraud on my account. I urgently need assistance to unlock my card today, but both US Bank and ReliaCard are uncooperative, providing different excuses each time I contact them. One representative mentioned an audit as the reason for the card lock, which seems unreasonable as it is a debit card not connected to a checking account. The financial strain caused by this situation is making my life even more challenging during this stressful period.

I have not yet received my ReliaCard. I was informed to verify my identity, but the website has been unavailable for months. I file my claim weekly and PUA confirmed everything is in order on their end. I attempted to change the card's address to where I am currently staying during divorce proceedings, but was told by US Bank it was not possible. Despite reverting the address back as instructed, I still have not received the card. I have three children under 18, including a disabled 18-year-old, and have not received any assistance since the start of the pandemic. My overdue bills have accumulated, I have insufficient food, and owe nearly $8,[redacted] in mortgage payments. With over $10,[redacted] in PUA funds inaccessible due to the ongoing website issues, I feel helpless. I have been unsuccessful in resolving this with US Bank despite months of attempts. Your guidance would be greatly appreciated.

I recently contacted customer service to request a new card for my reliant account. However, due to a mistake in the address entry process, the card was sent to the wrong location. I provided the correct address initially but now need to provide additional proof of address such as a utility bill. I have been informed that I need to wait 5 days before I can request another replacement card. This delay is causing me a lot of frustration as I urgently need access to my funds to support my family, despite our current homeless situation. I would appreciate assistance in expediting the mailing process of my new card. Thank you for your help in this matter.

I've been struggling with my online account after disputing charges back in February. Reliacard assisted with the paperwork, but there were errors. I disputed around 12 charges, approximately totaling $[redacted] in January. Although I returned the paperwork, there's been no update or refund. Strangely, my January transaction history is unavailable. Attempts to log in to usbank.com fail, despite inputting correct details. Even after updating my phone number, I am unable to verify my identity online. I seek resolution regarding my refund and login troubles. Thank you for your assistance. - Christopher Sullivan

I recently noticed a deposit of $[redacted].17 with tracking number [redacted]21 in my account on March 24. I was expecting two separate refunds for my husband and myself after filing our taxes jointly. However, I only received one deposit, which was much less than the anticipated amount of around $[redacted] each. Our joint account is under John N. Harman III (SSN [redacted]30) and Jacalyn Harman (SSN [redacted]37). The IRS guidelines on this matter are vague, and we are worried about not receiving the correct refunds. I would appreciate it if you could investigate this issue and get back to me at [redacted] Thank you for your help. Sincerely, John N. Harman III Could you please look into why the payment is missing and why there was only a partial deposit when we were expecting the full amount? I am unsure if there was an error in routing or if the distribution was intentionally split into multiple parts.

I made a deposit to my U.S. Bank Focus card under my married name on March 26th. As of April 9th, my card is still locked. I submitted proof on the 26th of last month, but it was sent to the wrong department. I've tried to verify my ID over 7 times on their website with no success. My water has been shut off, and I have children to care for, but I'm unable to pay rent. I call daily only to be informed that they can escalate the issue with a ticket and hope for a prompt review. This uncertainty is frustrating. Additionally, my daughter's social security funds and my paycheck are inaccessible due to this issue. I am beyond upset by this situation.

My account has been locked for over 60 days. I don't understand why, as I've already sent the requested ID verification multiple times. Even though I've changed my bank account, the balance in my relia card is stuck, and I can't access my funds. It appears that someone is making unauthorized changes and accessing my account, causing me a lot of trouble. I urgently need access to my account to resolve this issue. Thank you. Jason L.

I encountered an issue with my reliacard account where a password was set without my knowledge shortly after receiving it. I am currently locked out of my account and have been instructed to fax proof of identity and a letter explaining why I want the password removed. Despite understanding the need for security measures, I am frustrated by the lack of communication and assistance I have received. Unauthorized purchases have also been made, further complicating matters. I am struggling to understand the steps to take without proper guidance or support from the bank. Resolving this issue is vital as it has impacted my unemployment benefits. I am awaiting the arrival of my ID to proceed with the required documentation. Any contact information or support would be greatly appreciated to address this concerning situation. Thank you.

I recently tried to update my address on my ReliaCard from US Bank and my card got frozen as a safety precaution. ReliaCard is asking for a photo ID to confirm my identity. When I initially received the card with my unemployment funds, I didn't need to provide a photo ID, and it wasn't required when I applied for benefits. I don't currently have a valid photo ID as it will take some time and effort to obtain my birth certificate, social security card, and a new photo ID. I do have a county-issued photo ID, receipts from cashing past unemployment checks, various documents with my name, and know all my personal information. Can I unfreeze my account with these alternate forms of identification since ReliaCard/US Bank never saw my ID before?