US Bank Customer Service Issues

I have been receiving Maine unemployment benefits through ReliaCard/US Bank. Recently, when I tried to use the card for essential purchases like diapers for my baby, it was declined due to a restriction on my account. I followed the instructions to provide identification proof by submitting a photo of my ID and a selfie. Despite submitting the required documents, my account has been locked for a month now without any clear reason, leaving my two young daughters in dire need of food and diapers. This situation has pushed us to the edge of eviction, and I am desperate for access to my own funds to take care of my family. I am pleading with ReliaCard to lift the restrictions on my account promptly so that I can provide for my children. It is incredibly distressing to see single mothers like myself struggling to feed their kids while waiting indefinitely for a resolution from ReliaCard's customer service. I urge them to review my submitted documentation and release the hold on my account so that I can purchase essential items for my family. My name is Dannielle B., and you can reach me at [redacted]. I would appreciate any assistance in resolving this urgent situation.

I applied for pandemic unemployment in early June. I received my first card quickly but lost it before approval. A replacement was sent to my old address where the landlord took it. Reporting it stolen, I asked for a new card to be sent to my current address. They requested ID and proof of address, which I couldn't provide due to being homeless. I asked for the card to be sent to my brother's address, but my account was deactivated for not providing the necessary information. I've been waiting since June for the card with $[redacted] on it. What other options do I have?

I receive PUA benefits on a ReliaCard. I updated my address using the app after moving, and it flagged my account as fraudulent, leading to deactivation. All my funds are now inaccessible on the card, with a wait time of up to 15 days due to over 10,[redacted] fraud cases ahead of mine. Updating personal details via the app shouldn't trigger this issue. It's frustrating as my case shouldn't be categorized as fraud. I urgently need access to my locked funds to support my children with their everyday needs, and waiting up to 15 days is not feasible. The number on the card connects to US Bank's call center in Florida, where they informed me the US Bank Corp fraud office is involved. Trying to contact them has been challenging as the numbers found are inactive or lead to dead ends. Immediate access to my money is essential, but the current situation lacks urgency from their end.

I urgently need my ReliaCard that I have never received to be overnighted today. It's a critical situation, as I urgently require access to my funds that are rightfully mine. Despite my repeated inquiries on expediting the delivery, the card was scheduled for arrival by October 29, [redacted]. If it's not in my possession soon, I will have to inform my family, and we may consider taking legal action against both your company and ReliaCard. The potential consequences include a wrongful death lawsuit due to the essential funds amounting to $[redacted] in my account. This poses a significant risk to both of your companies financially. Please understand the severity of this situation. I am in contact with a reputable lawyer, and unless I receive confirmation of the card being sent promptly, legal action may be pursued.

My Pennsylvania pandemic unemployment account is currently locked. I have been diligently trying to resolve this issue by contacting customer service multiple times a day over the past week. Unfortunately, I have been unable to make any progress online using the link provided, as it does not allow me to access my account after entering my information. I do not have access to a fax machine. I kindly request for my card account to be unlocked promptly. If this matter is not resolved by the end of today, November 9, [redacted], I will have no choice but to escalate my concerns by filing a complaint with the Better Business Bureau.

I am trying to reach customer service for my old reliacard related to child support, but I only have the support account number and not the card number. I misplaced the card and child support suggested merging it with my current card that has unemployment benefits. I couldn't get through the automated system and need to speak to a live representative. I am also contacting the child support representative mentioned by Ms. Angel. Please call me at [redacted]. Note that I want to keep the unemployment benefits separate from the new child support amount for record-keeping, unless merging them speeds up the process. Cassandra L. H. DOB: 03/08/[redacted] ODL: [redacted] Mailing Address: ACP thru Department of Justice PO Box [redacted] ACP [redacted] Salem, Oregon [redacted]

I receive Ohio PUA unemployment benefits, but my ReliaCard was mistakenly sent to the wrong address. After being provided with conflicting tracking numbers and being placed in fraud mode by ReliaCard representatives, I have repeatedly faxed proof of my address and identification over [redacted] times to no avail. Each time I call, I encounter a new issue. I possess evidence of all the faxes and calls made. If this matter is not resolved promptly, I will have to involve my attorney due to the mismanagement of my funds causing emotional distress. Facing financial hardships like potential house foreclosure and an impending electricity disconnection, with over $[redacted] stuck on the card, I am nearing my breaking point. Despite my efforts to remain patient, my tolerance is wearing thin. If no progress is made by Monday, legal action will be pursued. I prefer a civil resolution, but the current situation is pushing me to seek legal counsel. The stress caused by ReliaCard's mistakes is taking a toll on my well-being, leading to several hospital visits due to anxiety. I urge a response before I resort to involving legal representation.

I applied for Ohio PUA unemployment in March. I have not received my card yet. Changing my address caused a red flag on my account, requiring me to fax identity verification documents. I faced financial hardships but managed to send the required information, albeit with delay. It has been two weeks, and I am uncertain if they received the documents or if they are sufficient for processing my card. This situation jeopardizes my living arrangements. I urge them to review my documents promptly. I am frustrated with this process and considering contacting the Better Business Bureau. I believe their requests for personal information are intrusive and unnecessary.

I am experiencing ongoing issues with my US Bank ReliaCard, which is linked to my TX Unemployment benefits. This is now my third card due to persistent problems. Although I recently received a replacement card, it stopped working on Nov 20, [redacted], prompting a request to verify my identity. Despite doing so, I am still unable to access my funds. Even after verifying my identity twice today upon the advice of customer service, my card remains non-functional. This situation has left me unable to address urgent financial obligations as my bills are due. I have been diligently engaging with ReliaCard customer service throughout this process but the problem persists. I urgently need a resolution as waiting another 10 days is not feasible. My name is E. Driver and you can reach me at [redacted]. Your prompt assistance in resolving this matter would be greatly appreciated.

I misplaced my ReliaCard back in June, and unfortunately, the address on file is no longer current. Due to the ongoing situation with Covid-19, I have been unable to reach customer service for assistance. I've spent hours on the phone without any luck. This has been a frustrating experience amidst all the challenges posed by the pandemic. I simply need to update my contact details (phone number and mailing address) and request a new card. I am providing my information here in the hopes that it can be updated promptly. Thank you, Amber Z. [redacted] [redacted] Spokane, WA [redacted]

Hello, I am Kimberly and I am seeking assistance regarding the US REALLACARD issued by USBANK. I was approved for benefit payments on October 6, [redacted], but have not received my card yet. I am wondering if it is possible for US Bank to transfer the funds directly to my bank account if I contact them since I have been unable to reach customer service due to busy phone lines. I would appreciate if my benefits could be transferred to my bank account as I am no longer interested in the REALIACARD. I hope for a positive response to resolve this issue and access my funds to alleviate the stress I have been experiencing in recent months. Thank you, Kimberly.

I am having issues accessing my funds using the US Bank ReliaCard. After contacting customer service, I was informed that my card was frozen and I needed to verify my identity by uploading documents. However, the link provided was blank and I am unable to proceed. I urgently need assistance from a bank representative to resolve this matter as I am falling behind on payments due to this problem. I am starting to feel uneasy about the situation and concerned that the bank may not have my best interests in mind.

I've tried reaching out to US Bank reliacard multiple times, but they can't hear me. Even when I used a different phone, the issue persisted. Upon testing my phone with a friend, it seemed to be working fine. However, due to their system problems, I am unable to communicate with anyone. Unfortunately, I lost my card and am now in a difficult situation as I can't access my account without providing the card number. It would be helpful if they could offer an alternative like requesting a social security number for individuals facing this issue. It's frustrating being locked out of my account and unable to connect with customer service for assistance.

I was informed four times that my dispute was resolved. However, it has been over two weeks since then, and I have not received the money that was stolen from my daughter back in September. Dealing with US bank representatives who have hung up on me and the delays in handling this matter have been incredibly frustrating. Waiting for my own employment money for two months has been tough. They have even given me a hard time sending necessary paperwork to the representatives handling this issue. The situation is confusing as I have been assured many times that the resolution was near, yet here I am two months later still waiting.

I recently received my unemployment back pay for the pandemic, but encountered issues with my card account being blocked due to a change of address. Even after faxing proof of my new address and verifying my identity online, I have not seen any resolution after waiting for 16 days. This situation has caused me significant distress, as I face eviction and the repossession of my car. My name is Regina Fontenot, and you can reach me at [redacted] or [redacted]. I am urgently seeking assistance to resolve this matter promptly.

I lost my car during a hurricane, and unfortunately, my card was stolen and used by someone. I contacted ReliaCard, as the card was linked to my phone. Since then, I have reported various information like my ID, W-2 forms, and even completed facial recognition to verify my identity. Despite all these efforts over the past few months, I have not received the $2,[redacted] in my ReliaCard account. The account has been frozen due to identity fraud. I am seeking assistance in retrieving my money as soon as possible.

Recently, I encountered an issue at a U S Bank branch in Auburn, California. I typically deposit checks and cash into my account without any hassles. However, when I tried to deposit $[redacted] in cash as a partial rent payment, they requested my ID which I preferred not to be scanned due to the sensitive information it contains. Despite having deposited cash in amounts below $1,[redacted] before, they insisted on ID verification for any deposit over $[redacted]. This seemed unnecessary to me, especially considering that I was simply depositing legal currency into my own account. After a bit of back and forth, I decided to retrieve my cash and head to another bank where I could make the deposit without any issues. It was an unexpected inconvenience, but I found a solution elsewhere.

I recently opened a checking account to deposit my injury settlement, keeping it in good standing. Suddenly, US Bank has decided to close my account due to my previous account history. No one informed me that I was not allowed to open a new account within four months. It seems like a flaw in their system to allow me to open an account in the first place. Now, my funds are being held by US Bank, leaving me unable to pay bills during the holidays. I feel this situation is unjust and causing me unnecessary hardship.

I misplaced my card and decided to transfer my unemployment funds to my checking account for convenience. However, upon attempting to log in, I received an error stating that my password was incorrect. When I tried the security questions, the system deemed my answer incorrect as well. Consequently, I am now locked out of my account. The customer service numbers I reached out to were unhelpful. I am seeking assistance to regain access to my account to either transfer the funds to another account or request a new card to be sent to me.

I have a Reluabank card where my unemployment direct deposit is usually made. However, there seems to be a fraud block on my card without any actions from my end. I have complied with all requests for information over the past three months, but I still don't have access to my funds. I urgently need my money. It's been a frustrating three months of daily communication with them, and I am at a loss for why this issue persists. I am hoping for a resolution soon, whether it's a check sent to me, closing the account, or transferring the balance to another one of my bank cards. Assistance in this matter would be greatly appreciated.