US Bank Customer Service Issues

I experienced an issue at the US Bank branch located at [redacted] Capitol Way in Olympia, WA. We are currently investigating the matter and wondering if US Bank plans to release a press statement regarding this situation. Additionally, in order to resolve this, I am requesting that the supervisor in question provides a written apology via certified mail and rescinds the trespass warning. If this is not feasible, I will involve my attorney and various state and federal agencies that I have already contacted. A representative from the ACLU agreed that the supervisor's actions were unreasonable and a severe public relations issue. Thank you, Thomas P. Murray.

Hello, I am Eric Sambrano Cadiz from the Philippines and I hold an account with BPI Bank. I need your help regarding a remittance transaction that took place between your bank and mine. My bank has labeled the transaction as fraudulent, and they have not taken any action. They advised me to contact the scammer's bank for further assistance. Below are the details of the reported account (the scammer's account is international): Account Name: Ucheben Ezewusim Bank Name: US Bank Account Number: [redacted][redacted] Routing Number: [redacted]21 SWIFT: USBKUS44IMT Bank Address: [redacted] W Alameda Pkwy, Lakewood, CO [redacted] Beneficiary Address: [redacted] W Nevada Dr. Lakewood Colorado [redacted] I am looking forward to your prompt response and assistance regarding this issue. Thank you.

I sent a certified check to my friend, which she tried to cash at US Bank on September 27th, but they have not processed it yet. If they cannot cash it for her, I would like them to return it to my bank. The money is significant, and I need it for my eye surgery. I have urgent expenses to cover. US Bank claims they are waiting for my bank's verification, but my bank does not handle verification this way. They should be communicating directly with my bank. At this stage, I believe it is best for them to return the check to the issuing bank.

On July 2nd of this year, my spouse and I experienced a traumatic break-in at our home. Our BMW, where we resided, was targeted, along with my wallet and my partner's wallet containing all our financial cards and cash. I took prompt action to report the stolen cards, especially the reliacards linked to the unemployment benefits program. Initially, I spent over an hour on the phone cancelling the cards and requesting replacements, unaware that the previous call was not recorded. After weeks of waiting, I discovered the oversight and made a new request. Due to the theft of my identification, receiving a replacement card became challenging. Although I've now obtained a new ID, the process has been extended as further documentation is required. I am frustrated by the delays and complexities, as my financial stability is at stake. I seek a resolution to access my funds urgently as my spouse and I are currently homeless and struggling to survive. Your assistance in expediting this process would be greatly appreciated. Thank you for your understanding.

Subject: Urgent Request for Lien Release Hello, Account Holder: S. E. Tripp Account Number: [redacted]96 PIN: [redacted] I have been patiently awaiting the receipt of the lien release document for my [redacted] Mastercraft XT23 with HIN# MBC4SFL4K617 since April. Despite assurances of both a physical copy being sent and an e-release to the State of Utah, I have not received the physical title and the state is unable to accept the e-release. Despite this being in escalation for weeks, there has been no progress. It seems likely that the physical title has been lost in transit. As the boat has already been sold and the new owner requires the title, I urgently need the paper copy of the lien release sent to my address at [redacted] Catania Drive, Draper, UT [redacted] with a tracking number. Thank you, Steve Tripp

I recently called about my credit card ending in [redacted] and had a frustrating experience. After a long hold, I was transferred to a woman who then passed me along to another person who mistakenly called me "ma'am." It seemed like there might be gender bias at U.S. Bank. They then further delayed me by transferring me to a supervisor. I didn't appreciate the wasted time, especially as I needed to get to work. I'm also confused about unfamiliar charges like one from Blue Green Vacations for $[redacted] in September without a contact number, and I don't recognize anything related to "affirm." Even updating my phone number in their system didn't seem to work. Overall, the service was disappointing, and I might consider taking legal action based on the call recording.

I currently reside in England and am unable to make international phone calls. I need to transfer my funds to my Navy Federal Account and close all my US Bank accounts. Since there is no income going into these accounts, I may face charges for inactivity every 90 days. The US Bank branch in London, as per Google, seems to have been closed or moved, leaving me with limited options to seek help.

I need to close all of my accounts, including credit cards. I have no income coming in or out of the accounts as I am currently residing in England and need to pay all my bills in pounds sterling rather than dollars. I have a local bank here. Unfortunately, I am unable to make or receive international calls due to my UK phone plan. I can provide all the necessary information. However, I want to avoid incurring fees for keeping inactive accounts open.

I initiated a stop payment with my insurance company, Progressive, due to an error where they deducted $[redacted] instead of $71 for my premium. Despite following their instructions, the payment was still processing the next day. I contacted US Bank to stop the payment, only for the amount to still go through my account. They assured the stop payment was in place, but the funds were deducted regardless. The bank representative mentioned a possible dispute process, which could take up to 90 days to resolve. This situation is concerning, especially with automatic payments set up. I hope the bank can quickly rectify their error and refund the overcharged amount. This issue is particularly stressful with the holiday season approaching. I am unsure why the resolution process seems so complicated and hope for a swift resolution. Thank you, Robin C.

My spouse and I are relocating to South Dakota and have been attempting for nearly three months to have the title from US Bank forwarded to the Pennington Treasurer's office for registration in our new state. Despite numerous calls to US Bank customer service, we have received conflicting information each time. We were informed the request was not made, then told they cannot fulfill our request, followed by claims the title was already sent. We are now demanding US Bank locate the title. This has caused significant issues in transferring the title to the South Dakota DMV. As a result, our insurance on the 5th wheel trailer with Mercury might be terminated, blaming US Bank for the complications. Contrastingly, Altura Credit Union had no trouble sending my car and truck titles to South Dakota. If this isn't resolved promptly, we may have to involve a lawyer experienced in these matters. For reference, the VIN number for the [redacted] Montana High Country 5th wheel trailer needing the title transfer is 4YDF35224GA741640. Time is of the essence as the trailer will soon be uninsured.

In November, specifically on November 26, I received an email informing me that $[redacted] was withdrawn from my account due to low funds. I had no prior knowledge of this transaction; usually, I receive alerts on my phone when using my ReliaCard for purchases, but there was no notification for this large withdrawal. I am frustrated with the varying information provided regarding the length of the investigation, ranging from 90 to 45 days. If they have the recipient's name, why is it taking so long to return my money and take legal action against these fraudulent individuals? This situation has left me feeling angry and disappointed as my account has been compromised. Immediate resolution is necessary, as this unauthorized withdrawal should have raised a red flag or triggered a notification before processing. My trust in ReliaCard has been severely shaken by this incident, and I urgently seek assistance to address this issue promptly. Thank you for your attention. - Danette D. G.

Hello. I am currently traveling in Peru and facing a situation where I need to unlock my debit card. Unfortunately, I am unable to receive text messages on my phone because I don't have service here. Consequently, I am seeking guidance on how to unlock my debit card while in Peru. Additionally, I have unfortunately lost my debit card during my trip, and I am interested to know the process of getting a replacement card delivered to me here in Peru. Thank you for your assistance.

I am facing an issue where my ex-husband has changed his mailing address to my house without ever living here. Despite our court order for the joint credit card to be closed, he has continued spending on it. I am concerned about being held responsible for his debts as the court ruled him accountable. I am seeking advice on how to remove my name from this credit card as he was ordered to close it, which he has not done. I have been receiving statements and new offers from US Bank in his name at my address but have not opened them to avoid tampering with mail. My name is Sheryl Sue Radloff residing at [redacted] S. West St., Shumway, IL [redacted], while my ex-husband is Edwin Allen Radloff at [redacted] N [redacted] E, Beecher City, IL [redacted]. My attorney believes this could be a case of fraud involving US Bank and is urgent for the sake of my credit. Thank you.

I am seeking assistance regarding a concerning issue. My daughter, M. B., who was approved for Pandemic Unemployment benefits, had $12,[redacted] stolen from her Reliacard debit account through unauthorized transactions in December [redacted]. Despite her efforts to dispute the charges, Reliacard has deemed the transactions valid and refused to reimburse her. This response is unacceptable. I am determined to hold this government-affiliated institution accountable for the security breach and improper handling of my daughter's case. I demand transparency regarding the recipient of the fraudulent transfers and intend to pursue legal action and involve the media to expose this injustice.

I have a trust with Bank of America. I received an email that seems suspicious. The email requests me to call by April 19, [redacted], to provide important information regarding the Grantor(s) for my trust account. It states that additional information is needed to better service my trust account, mentioning that the grantor is the individual or entity that creates and funds the trust. They ask for the reference number FR4444, the Grantor's name, date of birth, address, and Social Security number if applicable. If the Grantor is deceased, they request the name, date of birth, and date of death. It's emphasized that accurate records are essential for Federal Deposit Insurance Corporation (FDIC) insurance. To learn more, visit fdic.gov/resources. I am unsure if Bank of America needs any additional information about the Trustee. Thank you, Sherry Roy.

Hello, We are experiencing an issue with U.S. Bank. My husband and I hold a checking account with the bank and had a safety deposit box at a now-closed branch. We moved the box to the Renton Hills branch, naming our daughter, Alayne Donnelly, as a designated person for access after our passing. Despite this, she received the renewal notice last year instead of us. After bringing this to the attention of the bank staff, assurances were made to rectify the situation. Recently, she received another renewal notice and, despite promises from the manager to provide an update, we have not received any communication. As loyal customers, we are disappointed by the lack of follow-through. Thank you, Claudia Donnelly

I need a new USBank VISA Cash Rewards card, as my current one, primarily in my deceased husband's name, keeps getting rejected despite being a co-owner. The card expires on 12/26. I would like a new card with a new number issued in my name only. I have been trying to resolve this for 3 months without success. Can you please advise me on the necessary steps to obtain a replacement card? Due to my hearing loss, I prefer communication via email. Thank you.

To assist you further, I will need your date of birth, which is 09/10/[redacted]. My card has been disabled yet again (this also occurred a week ago). After speaking with a representative before, the card was reactivated with a note on the account allowing me to transfer $[redacted] to a Wells Fargo checking account. However, my recent attempt to make the transfer failed despite contacting them. My US Bank account, set up by the Oregon Justice Department for child support payments from my ex-husband, is not a standard checking account. I rely on these funds for bills and my children, but am unable to access them. With $[redacted] sitting idle when I usually get $[redacted] payments, it has become increasingly challenging. U.S. Bank being predominantly a west coast bank poses difficulties as I am based in Virginia and visiting a branch is not feasible. Multiple unsuccessful attempts to withdraw from ATMs and long wait times on calls have left me frustrated. The absence of email or live chat support complicates matters further. Your assistance would be greatly appreciated. Thank you.

My Google account has been hacked, and it seems they have gained access to my social security number and my US Bank ReliaCard account. I need to send a fraudulent letter to them, but I am unable to access my account as I don't have the required 16-digit card number. I am stuck and unable to send the letter. The fraudulent letter I received lacks any official details like a logo, phone number, or date, and it seems suspicious. This is a matter of great importance, and I'm unsure how to proceed without access to my account to contact them.

I recently bought a ticket from Frontier Airlines but they increased the price after I selected a cheaper one. I canceled the original transaction and bought the tickets directly from the airline. However, now I am struggling to get my refund back after deduction of numerous fees. I reached out through calls but haven't been able to resolve the issue as both the website and U.S. Bank have long wait times. I cannot afford to pay the higher ticket price or endure poor customer service. I believe I used a website like CheapOair or CheapTickets connected to Frontier reservations. The initial ticket cost $[redacted], but I was charged $[redacted] plus an additional service fee of $21.96. I am seeking a full refund. Thank you.