U.S. Department of Housing and Urban Development (HUD) Customer Service Issues

I require new bathroom tiles because they were damaged during a pipe repair. Additionally, my apartment door is unstable, and the superintendent's solution of using nails is inadequate for my safety. As a recent widow, these issues are concerning. Previously, we had a gas leak in the stove upon moving in, which took a month to replace. A distressing incident occurred when my husband was unable to exit the apartment and had to be rescued through the living room window by climbing a ladder.

I am currently facing the possibility of eviction as a disabled individual, struggling to secure rent assistance. Despite my efforts, neither my county worker nor the local community action council is able to provide the support I desperately need. I am unsure where to turn and find the process overwhelming when searching online. I am confident that I meet the criteria for immediate crisis assistance. Please reach out to me at [redacted] or via email at [redacted], asking for Christine Bettinger. Your assistance is greatly appreciated.

I am Arthur Whigham, and I have been a participant in the HUD VASH program since December 20, [redacted]. I have always followed the rules set by the Jackson Housing Authority and the Veterans Administration. I recently informed the Jackson Housing Authority of my intention to move to another apartment after completing my one-year lease. Despite notifying my current landlord and providing a 30-day notice, I faced challenges with obtaining a zero balance letter necessary for my voucher renewal. Despite multiple attempts to request the letter from my landlord, named Betty Longino, I have not received it. I have been struggling to relocate due to this delay and lack of cooperation from my landlord. Thank you for your attention to this matter. Arthur Whigham.

I used to work at Clear Trail, a trailer park located in Roxboro, NC. I started on June 5th and resigned on June 20th. During my time there, I discovered files containing racial comments and incorrect ledgers for residents who had proof of payment. The previous manager wielded his gun and threatened residents, even having his police friends intimidate and evict people unfairly. It's reported that black residents were given little notice to move out, leading to child services getting involved. The manager demanded rent every other week, despite residents owing less than $[redacted] monthly. The living conditions are unsafe with sewage backups, broken windows, frequent crime, and maintenance issues. There are concerns about stolen appliances from evictions and neglect of necessary repairs. I urge authorities to investigate the situation at Clear Trail in Richmond, VA to address these serious issues affecting the residents.

I reside in Section 8 HUD housing located at [redacted] S. Fern Street, Arlington, Virginia [redacted]. Unfortunately, some residents have a habit of leaving trash in the hallways or around the proper trash receptacles in the building, rather than disposing of it correctly. Despite numerous complaints to the management, no action has been taken to monitor residents and enforce proper trash disposal. The accumulation of trash in the hallways and other areas inside the building poses a sanitation issue. I have experienced threats of eviction through letters placed under my door whenever I make repeated complaints.

I am currently part of a HUD investigation that began when I sought help due to a man next door sexually harassing me. I requested to move to a different unit to avoid further harassment. However, the situation has escalated, and I am now being pressured to relocate while the man and his girlfriend remain, potentially posing a threat to another family. Despite a mediator involved, I am continuously left in the dark regarding the progress, and any solutions offered are not honored, seemingly to protect the property. The investigator seems inactive as they have not realized the ongoing harassment by the man next door. Additionally, the regional HUD specialist, whom I reached out to initially, appears to be siding with the property manager in trying to evict me. I am seeking assistance to ensure my right to housing without facing retaliation.

I experienced an unsettling situation at a facility managed by case manager Dora Russo at [redacted] Gold Street. Despite my attempts to contact them about a PBV voucher related to El Paso, Texas, my calls have not been returned. The location at [redacted] Madison Street, close to a park and school, is concerning as I have discovered it houses individuals with troubling backgrounds. I want clarity on why I was placed in such a facility and issued what seems to be a fraudulent PBV voucher. Dora Russo's lack of response is distressing, and I feel out of place and scared. The housing authority at [redacted] Gold Street has been unhelpful, insisting on rent payments despite my providing receipts. The situation seems criminal and fraudulent, extending from my stay at the Promoja House shelter, which I suspect may also have its issues. Any assistance in understanding this perplexing situation would be greatly appreciated.

I am concerned that [redacted] Gold Street Housing Authority is allowing individuals with criminal records and substance abuse issues to reside in their buildings, endangering the safety of residents. Despite providing rent receipts for the past 8 months, they are now attempting to charge me again. The staff, primarily immigrants, seem indifferent to the situation. I urge for an investigation to review security footage and address this alarming issue promptly. My life is at risk sharing a residence with predators and I have never been involved in any criminal activities. Please rectify this situation to ensure the safety of all residents at [redacted] Madison Street, Brooklyn, New York.

I have been incorrectly labeled as PBV and placed in a facility along with alcohol and substance abusers, level 2 registered sex offenders, predators, and pedophiles at Promoja House on Marcus Garvey Blvd in Brooklyn, New York. Despite not fitting any of these categories, a short unnamed woman at the shelter is to blame for my placement there. I fear for my safety at this location and avoid the basement, where I have resorted to washing my clothes in the tub. Additionally, I am dealing with a confusing rental arrears situation where my payments do not seem to be credited properly. This issue not only affects me but possibly others, particularly mentally challenged individuals in the same situation. I urge for an investigation into Promoja House and the Bishop M. Sullivan Residence at [redacted] Madison Street to address these concerns. My name is Riheam Gilley, and I have never had any registration beyond voting or military service when I was 16. The situation is degrading, and I feel it is tarnishing my character. I possess two years' worth of receipts that I hope to validate to avoid housing court disputes.

I have epilepsy and haven't worked since [redacted]. Section 8 initially mentioned concerns about my son's father living with me, but I provided his address. Later, they claimed I didn't report income. The receptionist was exasperated as I submitted the same information multiple times. Despite not receiving further requests, I was informed about potential voucher loss. During a meeting, they showed me a letter from the postal service indicating my son's father never lived with me. The case was deemed closed. However, they recently cited Social Security details about me working and earning $73.42, which Social Security denied. Any clarification on this matter would be greatly appreciated.

I bought my home through Farmers' RHS HUD on June 1, [redacted]. I required help with mortgage payments in [redacted] and now need a copy of the signed RD [redacted]-12 for the home sale closing. The HUD recapture of subsidized interest is around 50% of the original mortgage amount. At 72 years old with a fixed income of $[redacted] monthly, I cannot afford the nearly $60,[redacted] repayment after closing. I do not recall signing the RD [redacted]-12 and do not have the means to pay this substantial amount, nor do I wish to burden my family with it. I kindly ask HUD to provide the proof of the signed agreement or to forgive the subsidized interest linked to the purchase of [redacted] Bedford Dr., Wakefield, RI [redacted], on June 1, [redacted], and release the lien on the property. I appreciate your attention to this matter. Sincerely, A.M.

As a disabled Caucasian male, I have been pursuing Government Housing or a Section 8 Voucher in the Florida Keys, specifically in Monroe County, for more than 6 years without any feedback. Initially, I applied in person at Newport Village in Key Largo 5-6 years ago but received no response. Subsequently, around 2 years ago, when I contacted the Key West office to inquire about my application status, they claimed they had no record of me. Over the past 2 years, I have diligently submitted applications to the Key West office for any available housing options in Monroe County, FL. I am open to any housing opportunities within the county. I am concerned after observing that individuals of other races have been offered housing while my application seems to have been overlooked. I suspect discriminatory practices within the housing process, which is why I am addressing this with my local congressmen in Florida and Representatives in Washington D.C. Sincerely, Timothy A. PO Box [redacted], Key Largo, FL [redacted] [redacted] [redacted]

I represent a [redacted](c)(3) organization that supports young mothers aged 18-25 who are pursuing higher education. We are interested in exploring any HUD programs that may assist us in covering housing costs for these mothers. Our program supports young women referred to us by colleges after facing issues such as pregnancy, homelessness, or aging out of Foster Care/DJS. Families in our program are required to attend college or trade school, maintain a 2.5 GPA, and participate in life courses like Parenting Classes, Financial Literacy, Time Management, Healthy Cooking, and Business Dress.

I am currently facing eviction from the home I've lived in for 10 years. I live with disabled roommates, and our landlord passed away in June. The nephew who inherited the property is discriminating against us and wants us out by the end of the month because he does not like us. The property is up for sale, and the potential new owner intends to become a landlord. I also have pets, and I am deeply concerned about finding a new place to live, especially during the winter. I am planning to go to Doylestown to appeal for more time before we have to vacate the premises.

I believe my deceased father's wife committed fraud by signing papers for a $[redacted],[redacted] loan and a second conversion of the Title of Deed without my knowledge. I am the Sole Living Heir of my late father Eugene Watkins Jr from Scroggins, Texas. His wife, Barbara Watkins, never informed me of his passing in [redacted]. She unlawfully transferred the Title that rightfully belongs to me, and I suspect she may have been misappropriating funds from my inheritance. Recent documents show signatures that do not match my father's, raising concerns of fraud. I am preparing to take legal action against Barbara Watkins for Probate, Negligence, and Fraud in the East Texas Federal Court. I demand a federal investigation into her actions and seek to recover my rightful inheritance.

Hello, my name is Joshua Blankenship. My fiancée, Christina Hutchinson, and I used to reside at [redacted] North Bogle Road, Apartment 29. We were evicted a couple of years ago. Since then, we have been experiencing homelessness. I recently secured a job through a temporary service and am looking to enroll in vocational rehab. Currently, I am struggling to make ends meet and could use some assistance from HUD benefits. I appreciate any help I can get as I am currently staying in a hotel room and seeking stability. Please contact me at [redacted] or via text at [redacted]. I have been in touch with Hope Connection in Shreveport but have not received the aid I require. Thank you for your time and assistance.

I am seeking help because I was part of a program through Virginia William and ended up in a shelter with my kids. I struggled with a learning disability, and I felt overwhelmed by the lack of support and guidance from the program. Despite being told they would assist me, I faced challenges with housing, including infestations, and felt abandoned when my caseworker left. The transition to a new caseworker was difficult, with little communication and assistance provided. I am currently facing homelessness with a child on the way, and I am struggling to navigate the situation due to limited knowledge about housing programs and resources. I was informed about a PHA voucher and terminated from the program after a misunderstanding with staff. I am in need of immediate assistance with obtaining a voucher as my only income is from TANF, and I lack the financial means to secure an apartment. I feel neglected and am unsure of how to proceed in accessing the support I require.

I visited the Department of Homeless Services at Bedford Ave and Atlantic Ave Men's Shelter in [redacted]. During my stay, a staffer questioned my homeless situation. I disclosed that I was wrongly accused of a crime. The encounter led to my housing placement alongside mentally ill individuals and registered sex offenders. Despite not being convicted, there were implications I had to register. Confusion arose regarding my housing eligibility and the requirement for medication. Beware of signing agreements without thorough review. Legal issues emerged in both Housing Court and dealings with attorneys. Ultimately, I sought assistance from the Section 8 Ombudsman to rectify my situation. Considering my innocence in the matter, I ponder legal action against the Department of Homeless Services and Catholic Charities Brooklyn. My account details are shared for further assistance. Thank you.

HUD did not fully pay the monthly rent, and they are now claiming Lucinda owes $60. I manage her payments and have the rental records from Pre/Mier Real Estate Management. Despite my attempts to contact them by phone, I have been unable to leave a message. I can provide the necessary documents via text or email. The landlord increased the rent to $[redacted], but on 5/2/23, HUD only paid $[redacted] instead of $[redacted]. I calculated that Lucinda actually owed $11 for her portion. I am seeking assistance in resolving this issue on behalf of Lucinda Kneeland, with whom I work as a pay representative. - Ruth H. for L.K.

I rent an apartment at Spring Street Apartments, and recently my rent increased by $[redacted]. This has raised my rent to $[redacted], which is difficult for me as I am not receiving any extra income. I have a vehicle for which I have a cosigner, and they are the one making the monthly payments. Even though the car is in both our names due to financing, the money contributed by the cosigner goes solely towards the car payment and not to me. However, the apartment manager is considering this as extra income on my part, which is confusing since I don't actually receive any of that money.