Tyco International Ltd. Customer Service Issues

Marine and Navy Solutions Assistance Request: Our vessel experienced issues with the fire alarm system, including open loops and faults in loops A and B, as well as a malfunction in the CCP software. The crew accidentally misconfigured the system during sensor replacement, possibly by pressing the AUTOCONFIG button. We require a service engineer to correctly program the fire loops addresses. Please respond promptly if a local engineer in TOGO LOME is available to come on board and restore our system. The vessel is expected to arrive on 24-02 or the exact time is still to be announced.

Inquiry about Marine and Navy Solutions: Our vessel experienced a malfunction in the fire alarm system with open loops and faults on A, B loops, and the CCP T2000 software. While replacing a faulty sensor, the crew may have misconfigured the system by pressing the AUTOCONFIG button. We need a service engineer to correctly program the fire loops addresses. Please let us know promptly if a local engineer in Togo Lome is available to come aboard to restore our system. The vessel is due to arrive on 24-02 or to be announced (TBA).