Turkish Airlines Customer Service Issues

I am facing an issue where my credit cards are not being accepted by Turkish Airlines for a ticket from San Francisco to Nairobi. Despite trying multiple times, the problem persists, with Turkish Airlines attributing it to their system. I am unable to pay for the ticket online, and suggestions so far have been impractical. I am eager to explore alternative payment methods, as driving to the San Francisco airport is not feasible. Any assistance in resolving this matter would be greatly appreciated. Thank you for your support. - Carol W. [redacted]. Ticket # [redacted] [redacted] [redacted] [redacted]. Travel date: January 4th.

Subject: Follow-up: Re: TK-[redacted] #S1-[redacted]5# REGARDING YOUR REPORT We made a reservation for a flight from Dalaman to Gatwick on November 18, [redacted], for two individuals, K.T. & S.T. Prior to the flight, on November 16, I, K. T., tested positive for COVID-19, necessitating a 10-day quarantine period. Consequently, my husband, S. T., who is fully vaccinated, had to stay to care for me, leading us to reschedule our flight until my complete recuperation. Our travel agent, of Turkish citizenship, liaised with you on our behalf, and you kindly extended our flight validity till the end of January [redacted]. Subsequently, we arranged a new return flight for November 28 following my recovery and negative test results, rendering the initial booking unused. We kindly request a voucher for future use of this flight next year, and are willing to provide any necessary documentation to support our case. Warm regards, K.T. S.T.

My friend just arrived at Istanbul Airport from Tribhuwan International Airport in Kathmandu, Nepal. Her next flight to Chicago is at 7:20 AM Turkish time. She may have had some issue with the Wi-Fi and hasn't informed the airport of her arrival. I'm concerned as this is her first international flight. I need to know if she has boarded her next flight with the flight number TK [redacted]. Can you please confirm her boarding status for her connecting flight? Her name is S. Khadka, and her passport number is [redacted]1.

Hello, My mum and sister are departing today from the Philippines to the United Kingdom with Turkish Airlines. Due to the new Omicron variant of Covid-19 and the rising cases in the UK, I have only booked a one-way ticket for them. I am concerned they may face travel restrictions, so I plan to book their return ticket once they arrive here. Is this an issue? Their departure is just a few hours away. Please assist.

Hello, today I was at the airport to catch my flight, and I was asked to make a payment on centresurveillancesanitaire.com because my flight was heading to Benin. After trying without success, they closed the boarding service, but I have a family emergency. As I speak, I am on a highway as I left Angoulême for Paris. This is my first time trying your airline, and I am in tears. Please help me, I must urgently get to Benin. My flight number and name are TK [redacted][redacted], Bomadigbeou Bernadette M S BABADJIHOU. Your assistance is greatly appreciated.

Hello, today I was at the airport to catch my flight when I was asked to make a payment on centresurveillancesanitaire.com because my flight is headed to Benin. I tried but it didn't go through, and then the boarding service closed, or I have a family emergency. As I speak to you, I am on a highway because I left Angoulême for Paris. This is the first time I've tried your company, but I have tears in my eyes. Please help me, please. I need to get to Benin urgently. My flight number and name: TK [redacted][redacted], Bomadigbeou Bernadette MS BABADJIHOU. Please help me, it's really important.

Dear Sir/Madam, Hello! I bought a single ticket for a flight from China to Iran with Turkish Airlines in the name of Masoud Abedini, and the E-ticket number is [redacted][redacted], approximately two years ago. Unfortunately, the flight was canceled. I will provide the ticket details shortly. I kindly request a refund of the ticket payment from your airline as I am a student. I look forward to your prompt response.

I have been without my luggage for almost three weeks now after it didn't arrive at Miami Airport in Florida with me. My journey started in Albania, then to Turkey where bad weather caused a delay, leading me to my final destination in Miami two days later. Unfortunately, my luggage didn't make it with me and it's unclear if it flew on the same day or earlier. Upon my arrival on December 2, [redacted], at Miami Airport, I received no assistance in locating my luggage. It is addressed to Largo, Florida with the zip code [redacted]. I am hoping for assistance in getting my luggage back. Thank you.

I missed my flight on December 5th due to a Covid test delay at the airport. Sadly, I was unable to make it in time, causing me to miss my flight to Kigali the next day due to a family emergency - my grandpa passed away. I had a disappointing experience with the airline service, suspecting some agents may be fraudulent. An agency I contacted canceled my flight without my consent, leading me to pay double the fare - $[redacted].10 wasted. I purchased the tickets from Philip at the Travel Desk on December 8th. Today is December 21, and I am frustrated by the lack of responsiveness and poor customer service. I simply wanted to make it home for my grandpa's funeral but ended up losing my money. I hope someone can address this issue promptly and prevent others from facing similar challenges with this agency's misleading practices. Thank you.

Subject: Complaint Regarding Flight Experience from Lyon to Beirut Dear Customer Service, I am writing to express my dissatisfaction with a recent flight from Lyon, France, to Beirut, Lebanon, operated by your airline. The flight was scheduled to depart on December 20 at 1:50 am, but the plane, TK [redacted], departed earlier at 12:50 am without notifying passengers. After missing the flight along with other passengers, we approached the airline's staff for assistance. Unfortunately, the employees were rude, disrespectful, and unhelpful. Despite my attempts to clarify the situation, they refused to provide information and accused us unfairly. Additionally, I was required to pay [redacted] euros for a new ticket to Beirut, which is in contrast to the information on your website regarding schedule changes notification. I kindly request a thorough assessment of the quality of services provided on your flights. I believe improvements are necessary to prevent such incidents in the future. I also seek compensation for the additional expenses incurred due to the airline's oversight. I look forward to hearing from you regarding the resolution of this matter. Sincerely,

Hello Turkish Airlines, I want to share my experience from yesterday, 12/24/[redacted], when I was supposed to board Flight 12, a Boeing [redacted], from New York JFK International Airport to Abuja, Nigeria with a layover in Istanbul. Unfortunately, I couldn't fly due to COVID-19 regulations. After waiting at the airport all day and testing positive on my PCR test, I followed the airline's instructions promptly. I have attached a copy of my test result for your reference. I will reach out to Turkish Airlines soon to reschedule my journey. Thank you.

Subject: Flight Number [redacted][redacted] Dear Sir or Madam, Yesterday, we learned from an acquaintance that we must use our tickets by May [redacted]. As a primary school teacher, my vacation time is restricted to holidays. It's disappointing that we were not informed earlier about the requirement to use the tickets by May [redacted]. Our children are under 12 years old, which means they will need to quarantine for 5 days after the trip since Turkey is considered a high-risk area. Due to the current COVID-19 situation, we do not wish to travel during the Christmas holidays as it is risky for us. I have two questions: 1. Is it possible to use the tickets in October [redacted] instead? 2. Can we receive a refund? I would appreciate it if you could provide us with information on this matter as soon as possible. Thank you in advance. Best regards, S. Kurtoglu-Tükenmez

During a trip to Frankfort with my father and son, we encountered a COVID restriction that affected our United flight from Turkey to Denver. Just a gate away from heading home on Christmas Day, a United agent directed us to Turkish Airlines to rebook our flight. We were assured that everything would be taken care of when we returned to Turkey. However, upon our return, we were informed that our ticket was closed without any prior notice. This unexpected turn of events has been a distressing experience. I kindly request assistance to resolve this issue.

Good morning, My mother has a Ticket (reservation RCHVZ7) that she had to cancel because she and my father got sick with Covid a few days before the trip and my father passed away. We want to reactivate my mother's TICKET and plan it, we have tried calling the contact numbers for Venezuela but the call is not going through. Could you please indicate the steps to follow? We are attaching the ticket details. Thank you for the help you can provide. Regards

My sister-in-law traveled with Turkish Airlines from Iran to Heathrow on December 16, [redacted]. Her name is Mahbobeh Famili, her flight number was [redacted]. She is in her late seventies and needed a wheelchair. All her vaccines are current. Upon arrival in Turkey, she was taken somewhere and kept there from around 8:30 a.m. to 6:30 p.m., without any explanation. She wasn't offered any refreshments and was eventually put on a flight to Heathrow. When she reached Heathrow, her luggage went missing and was only returned to her after six days. She has a return ticket for January 16, [redacted], but she is anxious about flying with Turkish Airlines again after the way she was treated. Could you please compensate her with complimentary business or first class seats, or refund the ticket so she can fly back home via Iran Air. Looking forward to your response. Yvette Famili

I have been going through a tough time as my mother recently passed away, and her body was being transferred from Kuwait to be buried in Najaf. This situation led me to extend my stay in Iraq. I reached out to the online company through email to cancel my journey and request a refund for the return ticket, as my flight was scheduled for 4/11, but I did not get a response. In light of this, I am reaching out to you directly for assistance. I plan to provide the death certificate for my mother. I initially contacted the company on 3/12 but have not heard back from them. Thank you. Best regards, A.A.

My Turkish Airlines miles are set to expire on December 31, [redacted], and I need to book an award ticket. While trying to book a Star Alliance ticket that may be operated by airlines like Lufthansa or United, I selected my flight and entered my credit card details correctly. However, when trying to proceed with payment for the tax, the page did not offer a "continue" option or any way to move forward. This issue also persists on the mobile app recommended by Turkish Airlines' Helpdesk, which only provides award tickets for flights operated specifically by Turkish Airlines, requiring a connection through Istanbul.

Subject: Lost Apple Watch 6 on TK182 Istanbul-Cancun Flight Hello, I am reaching out regarding my missing personal item, an Apple Watch 6 in rose gold (40mm), lost during the flight from Istanbul to Cancun on January 27th-28th. I placed it in a small bag received from the attendant during the flight (see attached photo of the bag), which was mistakenly disposed of by a cleaning crew member while I was away. Despite my efforts to retrieve it upon landing in Cancun, I was informed that only items left on the plane until its final destination in Istanbul would be recovered. Flight Details: - Flight Number: TK182 Istanbul-Cancun - Passenger Name: Eden Biliya - Passenger's Passport Number: [redacted]2 - Passenger’s Seat Number: 09E I believe the watch may still be on the plane, and I kindly request your assistance in locating it. Attached are relevant photos for reference. I appreciate any help you can offer in this matter. Thank you, Eden B.

Hello, I am Omar J. I traveled from Seattle to Dakar on December 16, [redacted]. My original itinerary included flights AS17, TK186, and TK581. Due to a missed flight in Seattle, I was rerouted via Delta and Air France. Unfortunately, upon arrival in Dakar, two of my bags were missing. I reported this in Dakar with the file reference DSSAF18609/19DEC21/0014GMT. Although two of my bags were returned to me on December 27, [redacted], I discovered that my luggage was opened in Turkey. Items such as iPhones, iPads, Samsung Galaxy phones, Mac powder, BLEU de CHANEL perfume, and more were missing. I am baffled as to why my luggage was opened in Turkey when it never happened during transit in Seattle or Chicago. Additionally, I question why my electronics and personal items were confiscated. These items meet airline security standards. The baggage numbers for TK186 and TK581 were AS367613, AS367614, and AS367614. My Turkish Airline Confirmation Number is TA72VH, and my Alaska Airlines Confirmation Number is JTKGFG. I urgently need my belongings returned, especially since the Turkish Airport Security left a notice threatening destruction of my items if not claimed within 10 days. I am unable to return to Turkey to claim my belongings. Please assist me in resolving this matter promptly. Thank you.

Hello, I am requesting to cancel my tickets from Mexico to Ukraine. I want to mention that the purchase of these tickets was not voluntary; it was done under duress at the airport check-in counter. I had previously bought tickets from Kyiv to Mexico through Turkish Airlines and for the return trip from Mexico to Kyiv with a different airline. When I tried to check in for my flight at Kyiv Boryspil airport, I was informed by a Turkish Airlines representative that their policy required passengers to have a return ticket to board the plane. Lacking any other option, I had to buy additional tickets from Mexico to Ukraine at the airport, resulting in an extra charge of $[redacted]. This situation is highly frustrating as I was not informed of this policy during any step of the online ticket purchasing process, and the Turkish Airlines website allows the purchase of one-way tickets without any indication of this requirement. Additionally, this policy was not clearly stated on their official website. I would appreciate any guidance on how to proceed with the cancellation of the unnecessary tickets and if there is any possibility of receiving compensation. Thank you for your attention to this matter. Eagerly awaiting your response.