Turkish Airlines Customer Service Issues

Booking Reference: SWJV4P I am Peter Bignell. On September 9th, I traveled to Bucharest with a request for wheelchair assistance for Aurica Tudor. Upon arrival in Istanbul, we encountered a lack of assistance, with only one unhelpful employee present. Despite our flight delay giving us only 20 minutes before the gate closure, we had to walk to our gate. In a rushed state, I injured my left hip muscle while trying to keep up with Aurica. Thanks to the kindness of a passenger on an electric chair and later another man, we managed to make it to the gate just in time. In Bucharest, we had to seek assistance again and a very helpful man assisted us through security and with our belongings. I kindly request that this feedback be forwarded to your customer care department to ensure we receive the needed help on our return trip on October 25th. Thank you in advance for your assistance. Peter Bignell and Aurica Tudor

I encountered two issues on my recent Turkish Airlines flights. Firstly, despite booking a vegan meal well in advance, the food in business class did not align with my expectations. The meals lacked creativity and variety, with repetitive pasta dishes that did not live up to business class standards. As a vegan passenger, I felt disappointed by the lack of suitable meal options, especially on the long-haul flight from Istanbul to Atlanta. Furthermore, I was displeased to find myself assigned a middle seat on one segment of my journey, despite typically being seated by the window for all other flights. The service provided to me as a vegan passenger, particularly on the flight to Tel Aviv, fell short of what I had anticipated. I believe that Turkish Airlines should enhance their vegan catering to better accommodate all passengers paying for business class tickets.

I am an Elite Gold Member (TK[redacted]66) Jan Pinchevsky, seeking assistance from Turkish Air. I need to change my mother's flight, Dorina Pinchevsky, from Tel-Aviv to Johannesburg on October 25th, [redacted] (confirmation: TQK8G3) to October 16th at 20:00 (TK837) with a connecting flight TK42 after a 3-hour layover. Currently, I am facing issues changing the flight online due to an error message post a $21.20 USD refund offer. Upon contacting the call center, they suggested canceling the existing flight for $[redacted] USD and booking a new ticket for $[redacted] USD, which is not satisfactory considering the potential refund indicated on the website. I seek urgent resolution before escalating this matter. You can reach me at [redacted] or whatsapp: +27 82 [redacted]. I await your prompt response.

I am looking to purchase a ticket from Ho Chi Minh City to Istanbul with flight TK [redacted], and then from Istanbul to Hurghada with flight TK [redacted] for a departure on October 19 from Ho Chi Minh City. I have a Surfboard and kitesurfing equipment that measures 140cm - 50cm - 25cm (215cm) and weighs approximately 25-27 kg. I will also have 30 kg of standard luggage and carry-on luggage. I would like to know how to check in the sports baggage, where and how to pay for it, and the cost for the sports luggage. Additionally, I am concerned about the possibility of the airline cancelling or rescheduling the flights last minute, as I am booking a hotel in Hurghada based on the arrival date of the flight.

I would like to inform you that I purchased two return tickets to Switzerland through Expedia last year. Here are the details: TRAVELLER INFORMATION TRAVELLER TICKET NO 1. Z.B. SULIEMAN [redacted][redacted] 2. M.Z. M. [redacted][redacted] ITINERARY DATE AIRLINE NO DESTINATION 6/10/[redacted] TK 61 KUL – IST TK [redacted] IST – ZRH 17/10/[redacted] TK [redacted] GVA – IST TK 62 IST – KUL Due to the ongoing COVID-19 pandemic, my husband and I were unable to travel to Switzerland. Our tickets have been converted to OPEN TICKET status, valid until 31/12/[redacted]. Considering the current situation, we are unsure if we can make the trip this year, despite being fully vaccinated. We kindly request the conversion of our flight tickets into a CREDIT FACILITY, usable within the next 3-5 years. While we understand that the tickets were promotional and non-refundable, we hope Turkish Airlines can accommodate this request. The incurred costs for hotel bookings due to travel restrictions amount to over RM10K, and we hope to avoid an additional loss of RM5K if the credit facility is not approved.

Hello, I am writing regarding my canceled flight from March [redacted] due to Covid. I had booked the flight through Travel2be, but I have not received a response from them yet. Now, I am being told to contact the airline, which confuses me. Initially, I wanted a voucher, but now I just want a refund. I hope you can assist me. Please note that my Turkish Airlines booking code is T8GIVI. Thank you in advance. Sincerely, C. Holmer

Since my flight was canceled on July 17, [redacted] due to the pandemic, I have been unable to access the travel voucher option mentioned on January 13, [redacted] under TK-[redacted] #S1-[redacted]1. The link provided redirected me to a webpage in Turkish, and my attempts to contact the hotline were unsuccessful, leading to confusion regarding Opodo's involvement. Despite being a satisfied Turkish Airlines customer, my confidence has been shaken. I kindly request clarification on the following points by October 25, [redacted], before considering legal action or involving a professional agency for assistance with the compensation process. It is important that the travel vouchers are valid for two years from the start of [redacted]. I seek a user-friendly and efficient process to obtain the travel voucher and request a similar solution for my relative, M.H., who has also faced difficulties in obtaining compensation. I hope for a swift and hassle-free resolution as a loyal customer.

I have an important issue to address regarding a recent experience with Turkish Airlines. Esky, an agent, claimed a flight was canceled by the airline when in reality, she confessed to canceling it herself just before departure. A misleading email was sent stating that the airline would refund the money for the ticket, even though payment had not been received. This situation has caused significant trouble as a hotel was booked at great expense. The confusing circumstances involved booking the same ticket three times with a provided link. The actions of Esky have painted Turkish Airlines in a negative light, and I would appreciate a resolution to this matter promptly.

Dear Sirs, On the 10th of October, I traveled from Istanbul to Guinea-Bissau using Royal Air Morocco. Unfortunately, I accidentally left behind my two 23 kg bags with Turkish Airlines. Despite my efforts to retrieve them, I had to rush to catch my departing flight, causing me to leave the bags unattended. A Turkish Airlines staff member removed the tags from my bags for unknown reasons and has them in their possession. I am confident that the company can assist in identifying my belongings. My name is Abdulai Danfa, and I was traveling from Brazil to Guinea-Bissau via Turkish Airlines. The contents of the bags, including important documents like my diplomas, are significant to me. I am requesting Turkish Airlines to transfer the bags to Royal Air Morocco, who has agreed to deliver them to me in Bissau with the provided tags. Best Regards, Abdulai

Dear Sirs, I flew from Istanbul to Guinea-Bissau on Royal Air Morocco on the 10th of October. However, I accidentally left my two 23 kg bags with Turkish Airlines. Despite my attempts to retrieve them before my flight departed, I was unsuccessful due to the long queue. A Turkish Airlines employee removed the tags from my bags for unknown reasons and currently has possession of them. I believe the company should be able to trace the ownership of my belongings. My name is Abdulai Danfa, and I was traveling from Brazil to Guinea-Bissau, my home country, with Turkish Airlines. I urgently need the contents of my bags, including important documents and diplomas. I kindly request Turkish Airlines to transfer my bags to Royal Air Morocco and provide me with images of the tags. Royal Air Morocco has assured me they would deliver the bags to me in Bissau. Best Regards, Abdulai.

Dear members, I have been struggling for over a month to book a flight for myself and my two dogs. Both the Hanoi and Saigon Offices have not been helpful in answering my questions clearly, causing me additional stress during these challenging times. I have provided the weights and dimensions of my pets and simply requested an invoice detailing the cost, as I know that paying for baggage at the airport can be costly. However, I have not received a clear answer on the price or how to make the payment in advance. With my flight in only 4 days, the lack of proper assistance has heightened my stress unnecessarily. I am disappointed in the service provided by these offices, and I hope for a prompt resolution to my issue. The unhelpful contacts I have interacted with are: - Thanh Thai Trinh Nguyen ([redacted]) - Nguyen Thanh Nam Pham ([redacted]) I would appreciate a response addressing my concerns within the next day. Thank you for your attention to this matter. Sincerely, Samantha

My ticket number is TK1594. On September 7th, I flew from Frankfurt to Cape Town. To my dismay, during my connecting flight to Cape Town at nearly 2 a.m., my phone would not open to show the PCR test code. I was one of the first passengers to line up, and when I asked the lady for help, there was no response. I waited for a while, and then she came, where I thought she would assist me. I asked her to input the code so I could show my negative test. Her response was, "It is not our problem," and she closed the gate. I started to cry and begged her to help me, but it was unsuccessful. I am 80 years old and had to sit at the cold airport without any assistance until I had to take a taxi in the morning to organize everything for my next flight in 3 days. I had to take another PCR test and spend 2 nights in Istanbul. I naturally missed my important appointment in C.T., and experiencing the stress of spending time in the cold at the airport. This was not the service one expects from an airline, and I hope for compensation for your incompetent service. I fly very often with Turkish Airways, but I have never experienced such a thing. Sincerely, Margareta Hanauer.

Hello, I need assistance with my damaged luggage, Case ID: [redacted] // DDP AGPTK16557. Although the issue has been resolved, I am having trouble receiving the reimbursement. I have been in contact with customer service for two months, continuously explaining that there is no number with "HBUKGB41XXX" as requested via email. Each time I fill in the form with my IBAN and SWIFT code, I am told I will receive an email to assist me, but nothing has been received. My bank has confirmed that there is no other number required besides my SWIFT code and IBAN. I kindly request your help in resolving this matter. Thank you, Kathrin Endrich IBAN: DE08 7[redacted] 0[redacted] 70 SWIFT: GENODEF1WED Bank: Raiffeisenbank Mainschleife Best Regards, Kathrin Endrich

Hello, I'm Laura L. I made a flight reservation using the email [redacted] and phone number +39 [redacted]. The itinerary is from Singapore to Milan, with connecting flights in Istanbul, all with Turkish Airlines. The departure date is December 18, [redacted], arriving on the 19th. Our booking reference is OHJR2A, consisting of flights TK55 and TK1873, along with an AirHelp Plus purchase. My friend, Marta S., and I hold two tickets. Unfortunately, we overlooked the current Covid situation in Malaysia and would like to either cancel the trip for a refund or reschedule it to a later date without additional fees, ideally during the summer. We are concerned about the safety risks due to the coronavirus outbreak. Thank you for your help.

My name is Olasoji Oluchukw Blessing. I had originally planned a three-month stay in Canada but was given a six-month stay by the immigration officer. My return ticket with Turkish Airlines was scheduled for November 30, [redacted], to Lagos, Nigeria, on December 02, [redacted]. However, the date has been changed to March 22, [redacted]. The agent in Nigeria who booked my flight informed me now that I have to pay extra due to the date change. Initially, the agent said I could sell the ticket for a refund if needed, but now that option seems limited. I am currently in Canada without funds to cover the additional cost. I believe the airline or the agent should resolve this matter without further payment. Thank you for your help.

Hi, I want to share an issue I am facing. My ticket number is [redacted][redacted] with the PNR U7H77T. I had booked a return flight from Mumbai to Istanbul for my honeymoon from 1st to 10th November through the online portal easemytrip.com. Turkish Airlines canceled the flight just one week before departure and only offered a refund, leaving me to rebook with another airline on short notice. This cancellation has caused significant inconvenience and financial loss for my internal flights, accommodations, and visas. I have reached out to customer service via email and phone but have not received any assistance. I am looking for compensation and accommodation on another airline for the same dates to fulfill my travel plans to Turkey. Thank you.

Hello, I'm Mahsa Sabet from Toronto, Canada. I have two important questions regarding my guinea pigs. I have two adult guinea pigs, each weighing under 8 kg with their crates. I would like to inquire if I can carry them as carry-on baggage in the cabin with me, specifically on a business class flight. Are the regulations the same for economy class? They are both quiet and do not make noise. Could you please update me on the necessary certificates or documents required? My international flight with a layover is scheduled for March [redacted] from Toronto Pearson International Airport (YYZ), Canada, to Shiraz International Airport, Iran, with a transit in Istanbul. I would greatly appreciate your assistance in providing me with information on the regulations and boarding procedures. Thank you.

I traveled from Dubai to Gatwick with a stopover in Istanbul on Sunday, October 30th, on flight TK1981. Before boarding at Dubai Airport, I was permitted by Turkish Airlines staff to carry a handmade gladiator helmet in my hand luggage as a gift since it wasn't a restricted item. However, during a secondary search at Istanbul Airport for my connecting Turkish Airlines flight, security staff told me I couldn't bring the helmet onboard. I tried to explain that I had just flown with the helmet on a Turkish Airlines flight from Dubai, but the security officer insisted it wasn't allowed and just kept repeating "metal, dangerous." Despite having a metal toy biplane with sharp metal propellers in my hand luggage, which he allowed, he didn't offer any explanation or alternatives, simply demanding I leave the airport or abandon the helmet. My father, who worked as a police officer at Heathrow Airport, mentioned that seized items should be documented and a paper trail followed for disposal according to aviation law. I am concerned and seeking clarification on why the helmet was confiscated and where it currently is.

Hello, I am sharing my experience traveling with Turkish Airlines from Vancouver, Canada (YVR) to Zurich, Switzerland (ZRH) with a layover in Istanbul on Thursday, October 7, [redacted], departing at 5:25 pm on flight number 76. Our journey was disrupted due to a delay in departure from Vancouver, causing us to miss our connecting flight to Zurich from Istanbul on flight number [redacted] at 4:00 pm. As a result, we had to apply for a Visa in Istanbul since the hotel provided was not in the transit area of the airport. We were advised to contact Customer Service for the reimbursement of the $[redacted] US Visa application fee. Thank you, Simone J.

Hello, I am Viorel Orosanu and I have two inquiries to address. Firstly, I require a receipt for the 30 euros baggage supplement purchased on 28/10/[redacted] for the Istanbul to Bologna flight at 16:20 under the name Viorel Orosanu. The credit card statement in my name, Orosanu Viorel ending in [redacted], shows the charge as "TURKISH AIRLINES UK GBR 30 EURO". Secondly, I missed my flight despite going through all security checks due to the lack of timely gate closure announcements. Unlike other airlines like Lufthansa and KLM, there was no notification about the boarding gate closing. This resulted in additional expenses for a new ticket, a taxi, and a hotel, totaling [redacted] euros for the flight and 72 euros for the accommodation and transportation. I kindly request a partial refund for these costs. If you require copies of the flight and hotel receipts, please provide me with the necessary details. Thank you in advance. Best Regards, Viorel Orosanu