Turkish Airlines Customer Service Issues

I booked a business class flight under the name LAUREN GOODWIN, but due to COVID-19, I was unable to take the flight. I am requesting a refund since I won't be able to use this credit. The ticket numbers are as follows: LAUREN ARIELLE GOODWIN - [redacted] KRYSTN LEIGH - [redacted] I understand the fare rules state the tickets are non-refundable, but given the circumstances, I kindly ask for assistance in processing a refund. Thank you for your help in resolving this matter as it involves a significant amount of money.

Dear Sir/Madam, I want to bring to your attention an issue I encountered during my recent travels with a reservation under the number TRB5WS, TK [redacted] for Said Belfquih. My family and I were allowed to board at Nice airport with boarding passes for the NICE-ISTANBUL-NEW YORK route. Unfortunately, our journey was disrupted in Istanbul due to restrictions that prevented us from proceeding to New York, causing us to wait for over 6 hours without assistance. My wife, who suffers from Diabetes, was particularly affected as her medication was in our luggage bound for New York. It was unclear to us why we were permitted to fly from Nice but not from Istanbul. Despite having all necessary documents verified in Nice, we were informed in Istanbul that Turkish airline representatives in Nice had prevented our boarding to New York. We were eventually put on a return flight after 48 hours with a promise of a full refund amounting to EURO [redacted].24. As a loyal customer, I kindly request swift processing of the refund to salvage my disrupted vacation plans. I hope for a resolution to the issues caused by the officials at Nice airport. Kind Regards,

Dear Sir or Madam, I purchased two Turkish Airline tickets with booking number [redacted] from oppodo.de. On July 11, [redacted], when we wanted to return, Turkish Airline suddenly changed our flight to Anatole Jet in Iran and informed us that with the new airline, we were only allowed 20 kg of baggage instead of the 30 kg we had purchased. This led to a delay in paying for the 20 kg excess baggage, causing us to miss our flight and needing to buy new tickets. There was no Turkish Airlines representative available, and the staff was very rude. Additionally, my carpet frame was damaged when retrieving my luggage, costing over €[redacted]. I suffer from a herniated disc and still experience pain since that day, requiring further physiotherapy. Due to our damaged property, mistreatment by Turkish Airlines in Iran, causing physical and emotional harm, and violating our dignity, please review our case promptly as Austrian/EU citizens and compensate our losses. Otherwise, I will have to involve my attorney, who is waiting for my decision. Thank you for your understanding and support. Best regards, Saman Karvandi

Hello, I am GUADA MEI EUGENIO, and my son is ETHAN MATTHEW HARIOT. We have a flight booked on Flight Number TK85 with Company UYCTCW departing from MANILA on August 9. The trip for my 5-year-old son and me totals €[redacted]. I am unable to afford the additional seat charges and wish to sit together during the flight. Could you please ensure that we have adjacent seats or provide a goodwill gesture by covering the cost of these seats? I hope you understand my circumstances, as I do not have a high income in the Philippines. I am hopeful that you will consider my request. Our visit to France is to reunite my son with his grandparents. Thank you, Guada Mei Eugenio

Good morning Turkish Airlines, My name is Obi Godwin Chima. I am reaching out to inquire about the process for a ticket refund for my flight from Lagos to Minsk on July 5th. Unfortunately, I had to cancel my travel plans due to a personal loss. I am currently facing challenging circumstances and unable to proceed with the trip. I would appreciate guidance on how to proceed with the refund. Ticket Details: - Flight: Lagos to Minsk on July 5th - Confirmation Number: SJCSW3 - Departure: Lagos, Nigeria (LOS) - Arrival: Minsk, Belarus (MSQ) - Flight Number: TK626 - Cabin: Economy Class - Aircraft: Airbus A330-[redacted] Thank you for your assistance.

Hello Everyone, I am posting my complaint here in hopes of finding a solution before taking legal action. On June 17, [redacted], I purchased a round-trip flight ticket through the official Turkish Airlines mobile application. However, I received two tickets under the same name, Munjid Ali, with references SPU44S and U6EYQW, and I was charged [redacted].42 Euros for it. Despite trying to reach out to their offices in Vienna and Salzburg, I have not been able to get assistance. I visited their offices in Salzburg, Vienna, and Istanbul without success. When attempting to get a refund, I only received 62.21 Euros, which I believe is unfair as the mistake was not mine. I kindly request a refund of [redacted] Euros to be credited back to my account ending in [redacted]. Regards, Munjid Ali Austria

Dear Customer Service Team, I am reaching out about a Turkish Airlines flight that was cancelled. I am seeking compensation under EC Regulation [redacted]/[redacted] for the flight with the following details: - Booking Reference: [redacted] - Passport Number: [redacted]65 - Existing Complaint Reference: [redacted] - Flight Number: [redacted][redacted] - Departure Airport: Manchester, England - Scheduled Departure Time: 21/07/[redacted] at 10:50 PM - Arrival Airport: Tashkent, Uzbekistan - Number of Passengers: 3 - Other Passenger Names: Amirali Aydar, Lia Aydar Due to the cancelled flight, I incurred expenses and missed important events. The flight cancellation on 16/07/[redacted] was not communicated to me, resulting in financial losses and a significant inconvenience. I hope to receive compensation for the costs I've detailed. I eagerly await a response within 14 days; otherwise, I may have to escalate this matter further. Yours faithfully, Mrs S.S. Mohammad Taher Address: 15 Winterford Avenue, Manchester, M13 9BD Phone: [redacted]

Dear Customer Service Team, I am writing to address a cancelled Turkish Airlines flight with booking reference [redacted] from Manchester, England to Tashkent, Uzbekistan on 21/07/[redacted] at 10:50 PM. My party of 3, including Sayeda S. M. Taher, Amirali A., and Lia A., experienced significant inconvenience due to this cancellation. We were not notified timely, incurring expenses for airport travel, PCR tests, and missing important events such as my brother's wedding. Your prompt attention to this matter and reimbursement for incurred expenses are greatly appreciated. Sincerely, Mrs S. S. M. Taher 15 Winterford Avenue, Manchester, M13 9bd Contact: [redacted]

On May 30, [redacted], I purchased a ticket from Bishkek to Ashgabat for $[redacted].45 with a departure date of September 5, [redacted], reference number UJQ5CM. Unfortunately, the tour I intended to take got canceled, leading me to cancel my airline ticket 54 days before on July 12, [redacted]. According to the online portal, my refund amount was stated as $[redacted].45, which seemed highly unlikely, prompting me to contact customer service. The agent spoke quickly with a heavy accent, making it challenging to comprehend. He informed me that the ticket was non-refundable, although I did not see any such mention on my e-ticket. Upon requesting a voucher for the full amount, I received one for only $[redacted].45, which I found unacceptable. Despite my request to refund the cash back to my credit card, I was informed that it was against the policy. Consequently, Turkish Airlines retained $[redacted], leaving me dissatisfied with the outcome. As a result, I am contemplating leaving negative reviews about Turkish Airlines across various platforms, although I would have preferred a positive experience.

I am having trouble updating and activating my Miles & Smiles account with the number TK[redacted]56 despite changing the password multiple times. I have a Business Class flight booked for June 16, [redacted], from Tbilisi, Georgia, to Vancouver, BC, Canada, with a layover in Istanbul. I would like assistance in assigning seats for this flight as my Turkish Airlines booking number changed from R3L7PC to SZQJHQ without notification. I have reached out to customer service but haven't received a satisfactory explanation. Any help would be greatly appreciated. Thank you.

Hello, During our recent flight from Istanbul to Tel Aviv on TK [redacted], two families, including ours, experienced a distressing situation. Despite our prompt arrival at the gate, the airline staff proceeded to board the flight without waiting a mere two minutes for the other family to join us. This rushed departure occurred even though the plane departed well ahead of its scheduled time. Regrettably, the airline staff did not acknowledge their error nor offer the affected family complimentary seats on the next available flight. Consequently, the family had to return to Istanbul and purchase new tickets at a steep cost the following day, causing unnecessary stress and inconvenience. We kindly request a refund for the tickets for our journey from Istanbul to Tel Aviv. Enclosed are the details of the two flight tickets for your reference. We sincerely hope for a positive resolution to this matter. We have been loyal customers of your airline and hope for a fair outcome. Thank you for your attention to this issue. Best regards, Wattad Younis and Kawtar Younis

I arranged for a ticket, but the flight was canceled. I got an email with a link for a refund or rescheduling. When I clicked the link, I could choose between a bank card refund or an invoice. Initially, I selected a refund to my bank card but couldn't proceed due to missing personal details space. Then I opted for an invoice, added my name, and later switched back to a monetary refund. I received an email confirming the cancellation refund without mentioning the invoice and providing guidance in case of a credit card change. It's been more than 2 weeks, and I haven't received the money. Turkish Airlines' call center was unable to help, suggesting a visit to a local sales center. Their response was that I didn't select that refund option. How can I prove I didn't make a mistake with my selection? Who should I contact for assistance?

I recently made a flight reservation with Turkish Airlines online. When trying to enter my membership number, I received an error message stating it was incorrect despite copying it from a previous Turkish Airways email: TK[redacted]11. I am unsure if this was added to my account correctly. Additionally, when attempting to set a new password, I encountered difficulty inserting letters and numbers into the field. Furthermore, I have found the Turkish Airlines staff in Istanbul and their call center to be unfriendly compared to other airlines like Etihad or Qatar Airways. Perhaps it is cultural behavior, but it does not feel customer-friendly. I had a negative experience when contacting the headquarters as the woman abruptly ended the call without providing further assistance. The ground staff at the Istanbul international airport also struggle with English, which seems unusual for an international hub. On a positive note, the Turkish Airlines staff outside of Turkey, such as in Zurich, have been friendly and helpful, in stark contrast to the customer service in Istanbul.

Hello, I am Elham. Here is my mother's e-ticket, which was issued by a travel agent in Tehran, Iran. She has already used one leg of this round-trip ticket from Tehran to Vancouver. I would like to change her return route from Vancouver to Tehran to the nearest date to December 15th or any date before it with the least change and penalty fee. I visited your departure counter at Vancouver airport (YVR), and they suggested I email my request to you. Can you please inform me of the nearest available ticket date to the mentioned date and provide details on how to change or cancel the ticket? I don't have access to the travel agency in Tehran and would like to handle this in Vancouver. The flight numbers are 76/[redacted], [redacted]/[redacted], and [redacted]/73H. Best regards, Elham

I'm encountering an issue with a ticket I purchased from Turkish Airways. When I visited the sales office, there was a language barrier, but I clearly communicated that I wanted a round trip ticket from London to Manila with departure on December 27, [redacted], and return on January 22, [redacted] from London Heathrow. I paid using a traveler's check issued by Turkish Airways. After receiving the email confirmation and reviewing it around 2 am, I noticed that the ticket actually stated London Heathrow to Medina, Saudi Arabia instead of Manila. I immediately contacted customer service to rectify this error, as traveling to Medina as a Christian could pose a problem. I feel disappointed and concerned about this mix-up. I sincerely hope the matter will be resolved by escalating it to the higher authorities. I also mentioned my eyesight issue for context. Thank you for your attention to this matter. Wishing you a great day, Daniel Dayao.

Hello, I'm reaching out for some assistance regarding my recent travel experience with Turkish Airlines to the Maldives. Unfortunately, my wife's health, MAJLINDA ASANI, took a turn for the worse during our layover at Istanbul International Airport, forcing us to postpone our trip. We had to cancel our vacation to the Maldives and return home to Pristina. The issue I'm facing now is with the hotel reservation in the Maldives. The hotel has agreed to reschedule our stay, but they require proof of my wife's medical emergency in Istanbul. To meet their conditions, I urgently need a medical report from the Istanbul hospital. I would greatly appreciate any help you can provide on this matter. Thank you for your prompt attention to this request. Best regards, Vigan

Subject: Complaint Regarding Recent Flights Dear Customer Service, I would like to share my dissatisfaction with my recent flights from Tehran to London via Istanbul on August 5th. I faced several issues during my journey which caused me distress and financial losses. Firstly, the crew on flight no. TK1979 from Tehran to Istanbul failed to inform me about the required travel documents, leading to confusion. Secondly, I encountered difficulties at Istanbul Airport due to misunderstandings about UK travel regulations, resulting in unnecessary stress. I am hard of hearing and struggled to communicate my concerns to the staff, who were unhelpful and insisted on hotel arrangements. Consequently, I had to purchase an additional ticket for my return to Tehran on flight no. TK0880. In addition to the travel expenses, I incurred costs for a COVID booking, PCR test, and travel taxes, further impacting me financially. Furthermore, my suitcase was damaged during the journey, causing damage to my belongings. I am seeking a full refund for all expenses related to these incidents. Please advise me on the necessary steps and documentation required for processing this refund. Thank you for your attention to this matter. Sincerely, M. Ahang

My husband, A.P., recently flew from LAX to Istanbul with his mother but faced multiple issues during the journey. Their flight was delayed, resulting in an emergency landing at O’Hare airport in Chicago. This caused them to miss their connecting flight to Ankara. Additionally, his father, who was supposed to join them from Canada, got lost at the airport, leading to additional costs to ensure his safe arrival in Ankara and transfer to the hotel. After a week, they finally reached Iran, although they had to pay extra for baggage due to flight changes. Now, my husband urgently needs to return to LAX as his brother was involved in a car accident and is hospitalized. Turkish Airlines is asking for over a thousand dollars for the return trip, adding to our financial strain during this difficult time. Any assistance with this matter would be greatly appreciated.

Hello, my name is Govhar Beydullayeva. I recently had a flight with Turkish Airlines from Baku to Istanbul and from Istanbul to Bucharest on August 8th. Upon arrival in Bucharest, myself and my three companions did not receive our baggage as expected. Although my companions have since received their belongings after submitting a missing baggage report in Iasi, Romania, my luggage has yet to be located. It seems strange that all four bags went missing together, but only three were recovered. I must mention that my baggage was under the name of my companion, Khanim Balajayeva, who unfortunately lost the baggage tag while receiving a new ticket. My bag is white, made of a sharp material, and features images such as Big Ben. I would appreciate a prompt response as my baggage holds significant importance to me.

Hello, My name is Jihad Ali, I am from Israel and currently in Switzerland on a trip. Today, I received an email from AnadoluJet regarding a change in my scheduled flight to Israel from Antalya (Flight TK7668 at 08:35 on 19th August [redacted]), moving it to Istanbul at 17:30 on the same day without mentioning any continuation to Tel Aviv. This change is unacceptable. I cannot be treated this way, my time must be respected, and my flights cannot be altered without proper notice. I attempted to contact AnadoluJet multiple times but did not receive any response. I am waiting for your call on my private phone at +[redacted]83 as soon as possible. I booked four tickets under my name, including Basheer Ali, Nowar Ali, and Rana Ali. Please consider all of us in your assistance. I hope this situation is a misunderstanding, but if not, I urge you to change all my flights from Zurich (Flight TK7701 at 18:20 on 18th August [redacted]) to Tel Aviv instead of leaving us stranded in Turkey for almost a day in airports. Best regards, Jihad