TuneCore Inc. Customer Service Issues

In [redacted], my rap duo and I released an EP under the name of ShadowX. Recently, I tried to reupload it, but encountered issues with TuneCore support. They are insisting that my name should have a space as "Shadow X" instead of "ShadowX," causing conflicting metadata with Pandora. Despite the EP being unavailable on Pandora, it displays my name as "Shadow X." I have always distributed my music under the name of ShadowX. This discrepancy is frustrating and TuneCore is now asking me to re-release it with the incorrect name or not at all, based on the Pandora data. I have also noticed a discrepancy with Spotify, displaying the correct name. The support I received seemed automated, and I am struggling to resolve this situation.

Two years ago, I released an EP under the rap name ShadowX with my duo KAOS, alongside my partner Leasion. After taking it down, I decided to reupload it. However, TuneCore is asserting conflicting metadata as they display the EP under "Shadow X" with a space, which is incorrect. Despite releasing the EP under "ShadowX," TuneCore insists on using the incorrect name to avoid being flagged. This discrepancy seems to stem from Pandora's mislabeling of my music onto the wrong page. Now, I am unable to distribute my music without using the erroneous name enforced by TuneCore. This situation feels unjust, and I seek assistance to rectify this naming issue.

Tunecore has blocked my account for weeks without providing clear information. This has caused me significant financial harm, and despite reaching out multiple times, I still do not have any answers. As a German customer, I have struggled to understand the situation, and every time I tried to raise concerns, my feedback was not taken seriously. I simply want clarification and to cancel my account to prevent further financial losses. I have attempted to file an official complaint with no success, as my requests have been ignored. I am asking for assistance to resolve this matter, close my account, and address any outstanding issues to safeguard my business. That's all I seek.

Hello, I need assistance with removing two songs that I uploaded before they go live. The songs are "Nur an dich gedacht" and "Die Jagt nach dem bunten Papier." I realized too late that I don't have the correct license for the beats. Please delete them promptly. Thank you, Steven Deumlich / Freazy46

Subject: Request for Refund Due to Failed Transactions Dear Tunecore Customer Support, I am writing to request a refund for two failed transactions that occurred on [February 4, [redacted]], using your service. My registered email address with Tunecore is [[redacted]]. On the stated date, I tried to make a payment of [₹[redacted].95] through debit card payment. Unfortunately, both transactions failed, and the amount was deducted from my account. Despite checking my Tunecore account immediately, the payments did not appear in my transaction history. I attempted the payment a second time, but the same issue occurred, resulting in me losing the amount twice. Sincerely, N. Vediprakash

I'm having trouble with TuneCore not accepting my album artwork. I've listed other musicians along with my name before without any problems, but now they only respond via email with vague answers. I'm frustrated as I've successfully distributed multiple albums with them in the past. Despite upgrading to their "Professional Plan," I feel like I'm not getting the assistance I need. I've requested a call back but haven't received one yet. This situation is really frustrating for me.

I recently uploaded two songs for release through Tunecore. After the processing, I received an email at 1:30am titled "Album ID [redacted]; Content Removed." The email mentioned that TuneCore reserves the right to reject materials and has blocked my release from being available on the selected platforms. There was no indication of a violation or any issue with the release. I've been attempting to get clarification for two days now without any response.

Subject: Issue with Withdrawing Funds from TuneCore Account Dear TuneCore Team, I am a user of your platform and a beat producer who has found great success using TuneCore for distributing my beats. Recently, I have encountered financial challenges that are preventing me from accessing the funds in my account. Despite my ongoing production efforts, I am currently unable to withdraw my earnings due to unforeseen circumstances. I am reaching out to request assistance in resolving this matter. I am prepared to provide any necessary documentation to support my situation. I value the opportunities TuneCore has afforded me as a beat producer and am hopeful that we can work together to address this issue promptly. Thank you for your attention and consideration. I am eager to receive your response. Sincerely, A.R.

I am experiencing difficulties with collecting royalties for a song titled "Best Friend" under Vanchi Ferrari, released on February 21, [redacted] through AMG (Agency Music Group). I have severed ties with Kurt Swauger from AMG and need to re-register the song under my name. Furthermore, I am gearing up to release new music in June and would appreciate guidance on marketing strategies. If possible, please contact me at [redacted]. Thank you.

Hello, I am Engin, a professional artist with Tunecore. I have a question regarding my latest two singles, "Celtic Breeze" and "Crystals of Babylon" not being live. They are not available on Amazon or Spotify, and I cannot find them in the shops. Why have my recent two singles not been sent to the shops and why are they not live? I request prompt processing to make my singles live and publish them in the shops. Thank you and best regards, Engin.

Three weeks ago, I activated my TuneCore account and uploaded songs from my YouTube channel. I selected revenue collection from YouTube, but received copyright claims on my videos by TuneCore. I've disputed the claims, but TuneCore upheld them. Now I can't collect revenue from my songs on YouTube. TuneCore states the tracks are ineligible for Content ID. I want the claims on my @loboismailmusic channel removed so I can manage monetization. The affected songs are "Diskotéky Lobo," "Ty Si Moja Láska," "Mesto," "Suzanna," "Let's Dance," and "Meniny" by Lobo Ismail. The claimed videos on my channel need to be unclaimed for me to handle monetization. Please address this issue promptly. Ismail Loub / LOBO

I am unable to access my TuneCore account as I have forgotten my password and no longer have access to the associated email. The name of the artist on my account is Adrian Taylor, Bankhead. The albums on the account include "The Best of Adrian Taylor" from 2[redacted], "It's a New Beginning," "Unleashed," and the track "Dusty One." The email address that needs to be updated on my TuneCore account is [redacted] Additionally, I would like to add the phone number [redacted] to my TuneCore account.

I reached out to TuneCore about an ongoing issue that has persisted for the past two years. My album was released tonight, and once again, my tracks failed to upload to TikTok. Last year, I had to wait over five months without receiving a clear explanation. When I asked, I was informed it was because I am not verified, which seems unrelated to TikTok's music upload policies, as you are aware. It is extremely disheartening that my music has not been uploaded for the second time. I am confused about the problem and would appreciate assistance in resolving it. This situation is distressing, and as an independent artist with limited resources, I trusted TuneCore and now feel let down. Two years of disappointment is too much. I hope and trust that you can help address and resolve this issue.

Hello, I go by the artist name Lazerpunk, and currently, I have 150k monthly listeners on Spotify with over 15 million streams. I am contemplating transferring my music catalog from my current distributor to Tunecore. Before proceeding, I would like to confirm if Tunecore allows my songs to be commercially available on Tiktok. Currently, my music is on Tiktok, but it is not commercially available. This restriction prevents me from promoting posts with my music, which is crucial for my promotional strategy on Tiktok. I would appreciate it if you could clarify whether I can make my music commercially available on Tiktok through Tunecore. Thank you for your assistance. Best regards, Gabe