TuneCore Inc. Customer Service Issues

I paid Tunecore $39.99 on December 2, [redacted], to release music worldwide on January 8, [redacted]. However, the music was not released, and Tunecore has not responded to any of my emails regarding this issue. The artist, sadly, passed away on November 18, [redacted]. With permission from the artist's mother, my record company tried to release the music, but it has not happened. The music, which is being donated to a charity, can only be purchased at futuredna.org/ezmay. I have been using Tunecore for over 15 years, and I am extremely disappointed with the current situation. Please help, as this is unacceptable.

My album had required changes to tracks 3, 11, 16, 17, 18, 21, 24, 28, and 36, all of which I updated. The newly uploaded tracks were successfully approved and the album is now on YouTube. However, the corrected songs are not displaying properly, as the original versions are still there instead of the updated ones. Additionally, the featured artists on the songs are not showing up on YouTube. Kindly check my account to ensure that the approved songs are correctly displayed on YouTube and in stores, as currently, the tracks are playing incorrectly based on the titles. Thank you.

Hello, good morning. I hope this email helps me solve my problem. Three weeks ago, I contacted you regarding my single release on February 14th. Two weeks ago, it was supposed to be ready, but the links do not appear on my TuneCore account or on digital platforms. I also asked for an artist name change for some albums, which was successfully done, but they only show up with the new name on my TuneCore account. I was told they would be on all digital platforms within two weeks, but it has been three weeks and they are still not available on any platform. Please, review my account thoroughly, update it, and get everything up to date so I can continue working. Thank you very much, and I hope to hear from you soon.

Subject: Issue Accessing Tunecore through Zimbalam Backstage Dear Zimbalam Support Team, I have been a Zimbalam user since [redacted], and recently, I've encountered difficulties trying to access Tunecore through the links provided on the Zimbalam Backstage page. Despite having access to most features, including the Options Column, I am unable to view sales and streaming statistics. Additionally, when attempting to join Tunecore via the links on your site, I repeatedly receive an "Access Denied ERROR [redacted]" message (Ray ID: 61ebce80ef6eca4f • [redacted]-02-09 07:16:44 UTC). I've reached out to you through the Contact box on your page but have yet to receive a response, causing concern regarding my Zimbalam Tunecore account. I have had my computer checked by professionals who confirmed that the issue is not on my end. I kindly request a prompt reply clarifying the situation and the reason for the access denial. Your assistance in resolving this matter is greatly appreciated. Thank you for your attention to this issue. Sincerely, Robert Sarault [redacted] rue de Vérone app #[redacted] Québec City, Québec Canada G2B 0N4 Email: [redacted]

Hello, I'm Brock Ward, an up-and-coming artist known as B-Rock Steady. I recently used TuneCore to distribute my single "Let's Do It" to various online music stores. However, I encountered an issue where I was charged for two singles instead of one, and my song isn't appearing on platforms like Spotify or iTunes, despite TuneCore indicating it's live. I've been struggling to reach their support team for assistance. Any help would be greatly appreciated. Thank you.

Good morning TuneCore Support, I am seeking clarification on concerns regarding my parody song, "York Didn't Start the Fire." I am looking for guidance on streaming without offering the song for direct purchase to avoid potential legal issues. Can you explain how TuneCore distributes to platforms like iTunes, Napster, and Spotify where songs can be streamed or purchased? Also, could you confirm if my song is officially licensed since I paid TuneCore for distribution? For reference, my song details on TuneCore are as follows: Release date: 08-Mar-[redacted] Label: The AKT DUO ISRC#: TCAFF[redacted] UPC: [redacted]93 Primary Genre: Comedy Secondary Genre: Singer/Songwriter Language: English Please contact me at 1-[redacted] or leave a voicemail with your response if needed. Thank you for your assistance. -Zack Zortman

I am looking to cancel my renewal after 5 years but I have forgotten my password. The password reset steps on the website have not worked for me, and I am unable to reach your company over the phone as I keep getting disconnected. It feels unfair to have automatic charges on my credit card without my explicit permission, and I find it frustrating that it's challenging to cancel this service. Please call me on [redacted] before processing the renewal payment. If necessary, I can contact Amex to block the charge. I hope to resolve this matter promptly. - S.W.

I am having issues accessing my Tunecore account. Upon calling the Tunecore support number, I was informed that phone support is not available and the call disconnected. I have also sent emails days ago with no response. I suspect my account has been compromised for over a week.

I have reached out to my bank's fraud department to recover the funds your company deducted. I am currently unemployed, and unfortunately, my son, who has mental challenges, made unauthorized online purchases using my card. The bank suggested I try to get a refund from Tunecore before involving the fraud department. The transactions made by my son, linked to [redacted], were for R2929.58 on May 17, [redacted], and R950.19 on June 4, [redacted]. We are both unemployed, and he did not have permission to use my card details. He is confused by the deductions. I kindly request that you cancel the transactions and refund the money. He is currently dealing with the recent loss of his grandmother and cannot handle additional stress. Your cooperation is greatly appreciated. Thank you. - M Carelsen

Hello, I'm Colette N., and I manage Ashon A. Ashon's music was released in [redacted] with you under the album title "The Luxurious Struggle". According to BMI, TuneCore served as the distributor. I recently became his manager and have been organizing his music library for his upcoming release, which will be through CD Baby. I'm seeking information on the procedure for transferring an artist's catalog from one DSP to another. Unfortunately, Ashon cannot recall his login details but may have used the email [redacted] The songs needing transfer are: Amare Song Black Diamond Run (featuring Jake Huffman) Bleach Bounce Buried Verse Champagne Rain Digi Scale Dreaming Forever Elm Kiss The Clouds More My Life People Like Us Pledge Righteous Kill Warning You So Right I am looking forward to your response. Colette

I have a project called "Fresh off The Pound" scheduled to be released on July 1st with the UPC [redacted]10. The album should have had 14 songs but only 8 are showing up in my catalog. I suspect one of the artists, K. Buttons, registered some songs without permission. These songs, including "Neighborhood," "Fresh Off The Pound," "Keep in touch," "Tint," "Everyday," and "Walk with me," are on YouTube prematurely. I need these songs removed until the album release. The artist K. Buttons used a different UPC number for the project he tried to release. I want these songs back under my account as originally registered. Kevin Coleman should not have control over my music.

Hello, I understand and acknowledge all of your rules. I believe that everyone should be given a chance to rectify their mistakes. My withdrawal account is currently closed, and it contains a significant amount of $38,[redacted]. I request that you kindly consider giving me the opportunity to correct this error. I admit my wrongdoing and sincerely apologize for any harm it may have caused to your company's reputation. I am willing to cooperate and make the funds available to you promptly at your convenience. Thank you.

I am experiencing issues logging into my account. Whenever I attempt to log in, I receive an error message stating either my email or password is incorrect. Despite trying to reset my password, the problem persists. I have not received any updates regarding my songs, except for a congratulatory message in January about artists collectively earning a significant amount of money. Kindly contact me via mail at [redacted] Academy St. Williston, S.C. [redacted] or by phone at [redacted] or cell [redacted]. My email is [redacted] I was initially able to access my account twice after joining TuneCore. Despite writing a letter to TuneCore, I have not received a response. I have attempted calling multiple times but have only reached a machine, never a person. I appreciate communication. Thank you, Dorothy Butler - TuneCore artist. I am available for contact Monday-Saturday from 1-8 p.m. by phone.

My business partner and I own a production company and have sent multiple emails and tickets to Tunecore support. Unfortunately, we have not received any response addressing the issues with our artist profiles. Despite having a new single and an upcoming album, the profiles are still incorrect on various platforms. This has been ongoing for almost two months and has been quite frustrating for us. When I called Tunecore, I was only redirected to another automated message asking to submit a ticket. We urgently need assistance and hope to have our problem resolved promptly. If this continues, we may consider moving our business to a different platform like Distrokid.

I own a track titled "Giant Killah" by Joell Ortiz featuring TheOfficialOD, Ekko & Franco Anthony. It was removed a few years ago. Recently, someone stole my song and released it through Empire/StarForce Music Group without permission. This unauthorized version must be removed promptly. I tried to re-list my track about a week ago, but I'm disappointed with Tunecore's service. They have made it difficult for me, even suggesting I credit the robber who stole my song. This is unacceptable. I demand that my new track, "Giant Killa" by Joell Ortiz featuring TheOfficialOD, Ekko & Franco Anthony, be released today. Tunecore's team needs to address this issue promptly and correctly, as I am considering legal action if it is not resolved. Thank you.

I shared a video two years ago featuring a song I composed for my wife. The backing tracks were sourced from a free site nearly three years back. Recently, I felt the guitar tones were off, so I re-recorded rhythm and lead guitar tracks, remixed, remastered, and updated the video. Surprisingly, TuneCore issued a copyright claim, starting at 34 seconds and ending at 4:22, missing a significant part of the song. As I performed all aspects of creating the song myself - writing lyrics, playing guitar, and singing - the claim's validity is debatable. I don't earn money from the video, but I'm concerned about the ownership issue. The video can be accessed through this Google link: [redacted].

Hello, I am a Chilean musician who recently subscribed to your site to distribute my music, specifically a single. Following the steps provided, I encountered a delay with the cover art issue, which I managed to resolve by early August. After completing the necessary steps for registration, I was initially given a release date around August 19. However, upon checking, it was postponed to a week later. While making minor adjustments to the track, the core of the song remained unchanged. Despite assuming slight alterations wouldn't affect the release date significantly, it has been continually postponed to September. The original release date was rescheduled multiple times to August 25, then to September 3, further to September 13, and now to September 20. This prolonged wait, starting from my June 7 subscription fee payment, extends to almost 2.5 months, which seems excessive compared to other services that usually take a week or two. I urge for a more efficient review process given that any modifications could lead to further delays. I hope for a prompt resolution as waiting this extended period restricts the distribution and promotion of my music. Thank you for your attention. Alberto G.

Hello, good evening. I would like to express my concern regarding the repeated postponement of my single distribution. I am wondering why this has happened four times in a row. I have completed all the necessary requirements and yet my release date has been pushed back by almost a month after I finished providing all the required information. I am requesting that your team rectify this situation promptly as I have made commitments to others regarding the release date. According to the information provided on your site, the release was initially scheduled for September 15th. I am hopeful that I will receive a more definitive response soon. Thank you, and I look forward to your reply.

I have been a Tunecore user for 8 years and I am concerned about the recent email regarding social change and climate issues. The survey with yes and no questions oversimplifies complex topics as opinions can vary across different aspects. Additionally, describing the survey as "incognito" while sending it through personal emails raises concerns about privacy and intentions behind collecting this data. I believe personal opinions should be kept separate from the platform, and money paid for music distribution should not be diverted to unrelated causes. I recommend creating a separate organization specifically for addressing these matters and allowing customers to donate if they choose to support those causes. I am disappointed with the approach taken in this matter. Thank you, Danny C.

Hello, I encountered an issue with withdrawing funds from my bank account. I realized the card was not active because it was new. I activated it after my initial email to you. Could you verify if it is functioning now and confirm with me? I have spoken to my bank in Sweden, and they assured me the card is activated and should be working. Please get in touch with me promptly. My ID number is [redacted]. I believe this should be resolved soon as the deadline is October 17, [redacted], for 2 albums by Astrala. The account owner is [redacted] with ID or IP number [redacted]. I am unsure if the number relates to both albums. I manage my son's account, and my contact email is [redacted], telephone +[redacted]4 in Sweden. Kindly reach out to me promptly via email at [redacted] Best regards, Jan Kinberg