Truist Bank Customer Service Issues

Dear Sir/Madam, I am writing to inquire about claiming my prize deposited at your bank by B.M.W Company Limited. I have been informed that the amount of €[redacted],[redacted].00 (Eight Hundred Thousand Euros) under REF: [redacted] is ready for me to collect. As per the advice of Mr. George Hudson, the Legal and Regulatory Director of B.M.W Company Limited, I am providing my personal details below to facilitate the process of receiving the prize: Ticket number: EQ106/BMW Full Name: Ben Makhlouf Sidi Mohamed Gender: Male Age: 35 Marital Status: Single Address: Omar al-Mukhtar District, Maghnia Municipality, Tlemcen Province Mobile Phone: [redacted] Second Mobile Phone (if applicable): [redacted] Nationality: Algerian Thank you sincerely, (Sir/Madam)

Subject: Claiming Prize Deposit Dear Sir/Madam, I am writing to claim my prize that has been deposited with your bank by BMW Company Limited. I have been informed that the sum of €[redacted],[redacted].00 (Eight Hundred Thousand Euros) deposited under REF: No. 100D85EQ will be released to me. As advised by Mr. George Hudson, Legal and Regulatory Director of BMW Company Limited, I am providing my personal details below for your office to complete the necessary procedures. Ticket Number: EQ106/BMW Full Name: Ben Makhlouf Sidi Mohamed Gender: Male Age: 35 Marital Status: Single Address: Omar al-Mukhtar District, Maghnia Commune, Tlemcen Province Mobile Phone: [redacted] Second Mobile Phone, if applicable: [redacted] Nationality: Algerian Thank you sincerely, (Mr./Ms.)

Subject: Prize Release Inquiry Respected Sir/Madam, I am writing regarding the release of my prize deposited in the bank you deal with on behalf of Company B, ticket number: EQ106/BMW according to the advice of Mr. George Hudson, Legal and Regulatory Manager of B.M.W Company Limited. Below are my contact details as instructed for further processing. Full Name: Sidi Mohamed Ben M. Gender: Male Age: 35 Marital Status: Single Location: [redacted] Mobile Phone: [redacted] Second Mobile Phone (if any): [redacted] Nationality: Algerian Thank you, [Initials]

Subject: Prize Redemption Details Dear Sir/Madam, I am writing to claim the prize deposited in your bank by B.M.W Company Limited. I have been informed that the sum of €[redacted],[redacted].00 (Eight Hundred Thousand Euros) deposited under REF: (No. 100D85EQ) will be released to me. As advised by Mr. George Hudson, the legal and regulatory director of B.M.W Company Limited, I am providing my personal details below for your office to process the release of the funds. Ticket Number: EQ106/BMW Full Name: Ben Makhlouf Sidi Mohamed Gender: Male Age: 35 Marital Status: Single Address: Omar al-Mukhtar District, Maghnia Commune, Tlemcen Province, Algeria Mobile Phone: [redacted] Second Mobile Number (if applicable): ______ Nationality: Algerian I appreciate your prompt attention to this matter. Yours sincerely, (Mr./Ms.). I have received confirmation that my deposit release request has been approved, but I need assistance in completing the required documentation as I do not have a bank account. Should I provide my father's Bank of Algeria account? Looking forward to your response. Thank you.

Request: Dear Sir, I, Mr. Ben Makhlouf Sidi Mohamed, am writing to claim the prize I deposited with your bank through company B. 100D85EQ). The following information is my personal details, as advised by Mr. George Hudson, legal and regulatory director of B.M.W Company Limited, to contact your office with the information below to complete the two products. My ticket number: (EQ106/BMW) Full name: Ben Makhlouf Sidi Mohamed Gender: male Age: 35 years old Marital status: single Mobile phone: [redacted] Nationality: Algeria Sir, you have not resolved my issue.

Title: Request for Prize Release Dear Sir, I am Mr. S. M., writing to request the release of my prize deposited in the bank that company B. (Ticket Number: EQ106/BMW) deals with on my behalf. The contact information provided below are my personal details as advised by Mr. George Hudson, the Legal and Regulatory Director of B.M.W Company Limited, to contact your office with the information below for further processing. Ticket Number: EQ106/BMW Full Name: S. M. Gender: Male Age: 35 Marital Status: Single Mobile Phone: [redacted] Nationality: Algerian Thank you very much.

I am expecting to receive a sum from (MB106BMW) from Mr. George Hudson, the legal and regulatory director of BMW Euros. The deposit will be handed over to me. Contact me via email at [redacted] For more information on SunTrust Banks, you can visit their Wikipedia page. The address for SUNTRUST BANK PLC in the United States is #[redacted] Wisconsin Avenue, NW, DC [redacted]. My address is AADL [redacted] housing units, Cité des Roses, Amroussa Bouinane, Blida, Algeria. You can reach me on my cell phone at +[redacted]11 or email me at [redacted] I look forward to hearing from you. Best regards, AHCENE BOUZINA.

Cher client, Je vous écris pour vous informer que notre Direction a approuvé votre dossier pour paiement. Veuillez consulter le fichier joint à cet e-mail et nous fournir les documents nécessaires permettant de finaliser le transfert et de vous remettre le prix. Veuillez noter que le certificat d'approbation doit être obtenu auprès du Bureau du contrôleur de la monnaie (OCC). Il s'agit d'une étape obligatoire avant que le prix puisse vous être remis. Nous comptons sur votre coopération rapide pour faciliter la suite du processus. Cordialement, M. Brian Morrow (Chef des opérations) Note: Ce message provient de SunTrust Bank Plc aux États-Unis. Veuillez signaler tout e-mail inapproprié et assurez-vous de prendre les mesures de sécurité nécessaires. Merci, SunTrust Bank Plc United States

Dear Customer, I am writing to inform you that our Management has approved your payment file. Please review the attached document and provide the necessary paperwork to complete the transfer process and issue you the prize. Please note that the approval certificate can only be obtained from the Office of the Comptroller of the Currency (OCC). It is a mandatory document needed before the prize can be released to you. Your prompt compliance is greatly appreciated to assist us in serving you better. Best regards, Mr. Brian Morrow, Chief Operations Officer ---------------------------------------------------------------------------------------------------- You have received this email as a SunTrust Bank customer. This is a legitimate email from SunTrust Bank Plc United States. If you receive an email that does not concern you, please report it before deleting. Legal Disclaimer: This email is confidential and intended solely for the recipient. If this message is received by anyone other than the intended recipient, please delete it from your computer. SunTrust Bank accepts no liability for any changes made to this message after it has been sent. While every reasonable precaution has been taken to avoid the transmission of viruses, it is the recipient's responsibility to ensure that the transmission, opening, or use of this message and its attachments do not adversely affect their systems or data. SunTrust Bank accepts no responsibility for this, and the recipient should conduct appropriate virus and other checks. Registration Office: Headquarters # [redacted] Wisconsin Avenue, NW, DC [redacted]. Registered in the United States.

Hello, I am Nelson Perez. I have an account with this bank, but I cannot access the mobile app as it appears to be closed. I am based in Mexico and do not have a social security number to input for password reset. I have attempted to contact the bank, but have been unsuccessful thus far. I was hoping to find a chat option, but have not been able to locate one. My contact number in Mexico is 52 55 [redacted]6.

Dear Sir, I am writing to inform you that the shipping company is requesting $[redacted] for shipping charges, a sum I do not have at the moment after paying my advocate $30,[redacted]. Currently, my mother is in the hospital, facing the removal of two kidneys which costs $[redacted] per day. I kindly request your support in settling the shipping company's bill. Please consider my situation and assist me as soon as possible. Required information: Full Name: Dewan MD Baki Home Address: Changoshimulia Ghior Manikganj City: Manikganj Country: Bangladesh WhatsApp: +[redacted]3 Phone: +[redacted][redacted] I look forward to your prompt response. Sincerely, Dewan MD Baki

To the Bank Manager at SUN TRUST BANK, New York, USA, Subject: Claim Request for $2,[redacted],[redacted] Deposit by late Arshad Muhammad I am writing to formally request the release of my late relative's funds held in an Escrow account at your bank. Following family discussions, it was decided that I, as the next of kin, will handle this matter. Please find attached the deposit slip provided to me as proof of my entitlement to the funds. Account Holder: Arshad Muhammad Escrow Account Number: [redacted]85 I kindly ask for your assistance in processing this claim. I eagerly await your response. Thank you for your attention to this matter. Best regards.

Good morning, I would like to inform you that my uncle, Arshed Mahmood, is a citizen of Bangladesh who previously held American citizenship. He made a deposit at Suntrust Bank in the USA on August 9th, [redacted], in the amount of $2,[redacted],[redacted]. Uncle Arshed came to America for his oil business and tragically, along with his American spouse and family, died in an earthquake. Upon reporting this to Suntrust Bank, they verified me and transferred the deposit to my uncle's bank via [redacted] The bank directed me to reach out to the courier company; however, after contacting them, I did not receive my funds. Despite emailing the bank, I have not received a response. This deposit rightfully belongs to my uncle, and I seek your assistance in recovering it.

Hello, My name is Jules Rakotonanahary and I reside in France. I received a letter in May informing me about compensation for individuals who were victims of cryptocurrency investment scams. Unfortunately, I fell victim to various trading companies. Upon paying $[redacted] to Ms. Jennifer Estenov, an attorney at Financial Intelligence Unit U.S, I realized it might be a larger international scam tarnishing the reputation of SUN TRUST Bank. Thank you. Best, Jules Rakotonanahary

Subject: Request for Help I recently received an email from SUNTRUST BANK, and I'm unsure if it's legitimate or a scam. Can someone please advise me on this matter? Thank you. SUNTRUST BANK PLC UNITED STATES [redacted] Wisconsin Avenue, NW, DC [redacted] Toll-Free: [redacted] Email: [redacted] Dear customer, As part of your claim process, I want to inform you that your attorney has submitted the hard copy of your approval certificate. We want to notify you that you have completed all the necessary transfer documents required by our bank. However, we are currently unable to identify the recipient's bank details on our system. Please fill out the attached form and send it back to us. Regarding your transaction process, we value your time. Kindly download the attached file in this email. Upon receipt of our transfer fees and the transfer details mentioned above, we will promptly begin your transaction. We appreciate your prompt compliance to assist us in serving you better. Sincerely, Mr. Brian Morrow (Chief Operating Officer)

I received an email from SUNTRUST BANK, is it true or a scam? Thank you SUNTRUST BANK PLC UNITED STATES. # [redacted] Wisconsin Avenue, NW, DC [redacted]. Toll-Free [redacted]. Email: [redacted] Dear client, Following your claim process, I would like to inform you that your attorney has submitted the hard copy of your approval certificate; and we would like to inform you that you have obtained all the necessary transfer documents required by our bank. However, we need to let you know that we are unable to locate the recipient's banking information on our system, please fill out the attached file and send it back to us. Regarding your transaction process, we value your time and urge you to download the attached file in this email. Upon receiving our transfer fees and the aforementioned transfer information, we will promptly start your transaction. We anticipate your prompt cooperation to assist us in serving you better. Sincerely yours, Mr. Brian Morrow, (Chief Operations Officer).

M. Ghiti Khalil, I received an email from SunTrust Bank, is it real or a scam? Thank you. ----------------------------------------------------------------- SUNTRUST BANK PLC UNITED STATES. # [redacted] Wisconsin Avenue, NW, DC [redacted]. Toll-Free [redacted]. Email: [redacted] Dear customer, Following your claim process, I would like to inform you that your lawyer has submitted the hard copy of your approval certificate; and we take this opportunity to inform you that you have obtained all the necessary transfer documents required by our bank. However, we would like to inform you that we are unable to identify the recipient's banking information in our system, please fill out the attached file and send it back to us. Regarding your transaction process, we value your time, please download the attached file to this email. Upon receipt of our transfer fees and the above transfer information, we will immediately begin your transaction. We anticipate your prompt compliance to help us serve you better. Yours sincerely, Mr. Brian Morrow, (Chief Operating Officer)

M. Ghiti Khalil, I received an email from SUNTRUST BANK, is it real or a scam? Thank you. SUNTRUST BANK PLC UNITED STATES. # [redacted] Wisconsin Avenue, NW, DC [redacted]. Toll-Free [redacted]. Email: [redacted] Dear customer, Following your claim process, I would like to inform you that your attorney has submitted the hard copy of your approval certificate, and we would like to inform you that you have obtained all the necessary transfer documents required by our bank. However, we would like to inform you that we are unable to identify the recipient's bank information in our system, please fill out the attached file above and return it to us. Regarding your transaction process, we value your time, please download the attached file in this email. Upon receipt of our transfer fees and the transfer information above, we will immediately begin your transaction. We anticipate your prompt compliance to assist us in serving you better. Yours sincerely, Mr. Brian Morrow, (Head of Operations)

Good morning, I am writing to inform you that my mother held an account with SunTrust Bank. Unfortunately, she passed away on May 12th of this year. Her account number is [redacted][redacted]. I am currently handling Probate matters here in the UK and require information regarding the balance(s) in her account(s) for inheritance tax purposes. Any help you can offer would be highly appreciated. For further communication, you can reach me at [redacted] Thank you in advance for your assistance. D. Jobling

Letter to: The Bank Manager, SunTrust Bank, New York, United States. Subject: Claim Request for $2,[redacted],[redacted].00 Late Relative Arshad Muhammad Dear Sir, I am writing to formally request the release of funds belonging to my late relative, Arshad Muhammad, from the escrow account held at your bank. Following a family resolution, I have been designated as the rightful heir to claim these funds. Attached is the deposit slip provided to me, confirming my status as the next of kin to late Arshad Muhammad. Account Details: Account Holder: Arshad Muhammad Escrow Account Number: [redacted]85 I kindly ask for your assistance in processing this claim and await your prompt response. Thank you, Yours Sincerely, Jameel Ahmed (Kin to late Arshad Muhammad) --- Letter to: The Bank Manager, SunTrust Bank, New York, United States. Subject: Response to Inheritance Claim Application Dear Sir, I appreciate the swift response from SunTrust Bank regarding my inheritance claim. Please find below the accurate responses to the provided questionnaire as evidence of my relationship to late Arshad Muhammad: Answers: 1. XAQ[redacted] 2. ###4521AGGSHJJ 3. FAUQ5# 4. SAX[redacted]0 5. TUT[redacted]1 6. [redacted]85 Kindly review the attached deposit certificate along with this communication. I affirm the authenticity of the information provided and anticipate your further correspondence. Thank you, Yours Truly, Jameel Ahmed (Kin to late Arshad Muhammad)