Truist Bank Customer Service Issues

My name is Sandra K. McDonald. I opened an account with SunTrust in April [redacted] and was recently informed that my account is still locked. I have a picture of my GA driver's license and my social security card for verification, which I hope to attach to this email. Unfortunately, I currently do not have transportation to get to the nearest branch to resolve this issue. I previously verified my identity at the SunTrust branch in McDonough. I am unsure why the issue was not resolved then. I need account access to receive direct deposits and make deposits. You can reach me at [redacted] or [redacted]. Thank you, Sandra McDonald.

I opened an account with your company in September [redacted] under the name William Kyle Payne. Unfortunately, shortly after opening the account, I was incarcerated for about 6 months before receiving my debit card. Later, my house burned down, resulting in the loss of all my banking details, login information, and phone with the associated email address. I need assistance in retrieving my bank account information, ordering a new debit card, resetting my mobile app, and obtaining my account and routing numbers as I no longer have access to my old information. I reside in Alabama and set up my account online with a mobile number. My unemployment checks are still being deposited into this account. Thank you.

Over a month ago, my account got locked after unauthorized transactions were made without a card present. I reported this promptly when I realized I couldn't use my account. The individual behind this, Kathryn Moynihan, was identified through a picture you provided, and she is currently in the claims department. I am unable to access my account as you won't verify my new phone number, which I had to change. I have provided my account details multiple times but keep encountering delays from your bank staff. I am currently homeless due to these issues and require access to my funds to live normally. If this matter is not resolved soon, my Attorney has advised me to take legal action against your bank, as being unable to access my own money is unacceptable.

I recently made a mobile deposit of my stimulus check. Before attempting with Paypal through Ingo, which was unsuccessful, I decided to open an account with Suntrust for better mobile deposit services. I made sure to write "for Suntrust mobile deposit only" on the back of my check. Unfortunately, I faced issues due to a cracked ID at Walmart. I hope this new approach will work out smoothly. For any queries, please reach out to me. Thank you and stay safe. - CLA

I am not experiencing any financial difficulties, but I am considering prepaying my SunTrust mortgage. However, when I called to request a payoff quote, there was a misunderstanding, and I received information about foreclosure assistance which is not needed. I would like information on the cost of an early loan payoff and the process to begin if I decide to do so. I have tried to contact a representative by phone multiple times without success. I also have not received my usual payment information and would like to know the current amount due and how to make the payment by check. I prefer not to pay online due to security concerns. Please send me the necessary details so I can promptly mail a check for the payment amount. Thank you for your assistance. Contact details: Barbara A. Upton Contact email: BAUpton@[redacted] Contact number: [redacted] Address: [redacted] P St., NW, Washington, DC [redacted]

As a loyal customer of Suntrust and BB&T, I recently took on the role of treasurer for a local 401c3 Society that banks with Suntrust. We encountered issues when trying to update authorized account access and establish online banking after receiving a password via email. Despite initial difficulties with setting up the online account, the assistance I received from Nathan, Derrick, and another helpful staff member at the branch resolved the issues. I had to return to the branch to add the new President to the account after the manager's incomplete account changes and unhelpful response. Thanks to the dedicated assistance of the mentioned individuals, I now have access to online banking, although the overall experience left me somewhat dissatisfied. - Jeanne R.

I kindly request a review! I am concerned about a bank account set up for me! I would like you to verify if this account exists at your bank or if I have been deceived by scammers! The account card number is 5[redacted] 4[redacted]. Could you please confirm the existence of this account and check if there is money in it? I have been informed that I need to deposit an additional [redacted] € to activate the account and access the funds. This situation seems suspicious to me, and that's why I am reaching out. I kindly ask for a thorough check and prompt response.

I lost my wallet on the bus, and someone used my debit card for unauthorized purchases totaling $84. The bank only refunded $23 so far. I had blocked the card after noticing the purchases, which weren't mine except for one at Walmart. It took a week to get a new working pin, but the issue wasn't resolved by the bank. I'm frustrated with Trump's bank, which merged with BNB. I want the remaining money back or I will consider legal action. Trump's bank has not addressed the problem and provided only excuses. Consider leaving Trump's bank before you face similar issues with their services. Maybe SunTrust will be a better choice.

Dear Sir, I recently received an email from Dr. James Anderson, claiming to be the Chief Accountant at SunTrust Bank in Atlanta, offering to open an account for me for a fee of $[redacted]. I have an account with number [redacted]22 at SunTrust Bank and am seeking clarification on the following points: 1. Will Dr. James Anderson transfer $1,[redacted],[redacted] from the Charles Koch Foundation to my SunTrust Bank account? 2. Do I need to pay $[redacted] to facilitate the transfer of funds to my German account through Online Banking? 3. Am I required to pay $[redacted] in taxes to the US government? 4. Is Dr. James Anderson truly an employee at SunTrust Bank? 5. Can you confirm if the Charles Koch Foundation is legitimate or a scam? I am concerned about the authenticity of these transactions and would appreciate your review and feedback on this matter. Regards, R.K. Email: [redacted]

On June 29, [redacted], a debit charge appeared on my card where the numbers were keyed in, even though the card was with me, and I did not authorize this transaction. This led to both my accounts going negative. I am confused about how a transaction could go through without funds when I would be denied if I tried to spend money that wasn't in my account. I want to understand how this happened and why. Despite a provisional credit being issued, it was later taken back, resulting in significant overdraft fees and service charges totaling over $80. This isn't the first time this has occurred, causing frustration with the bank's fees. I hope to have the bank refund the fees incurred. Thank you. G. Crowe

On July 9th, [redacted], SunTrust/BB&T and other banks colluded to take my funds and shut down my account, leading to mistreatment and discrimination. They violated the R.I.C.O. Act of [redacted] by associating with members of the Destructive Informant System Blood Gang who were turned into informants to generate crimes. It was orchestrated by the Jewish Judicial Mafia through Blood Gang members to manipulate America via banks and carry out terrorism acts. This situation has recurred 30 times in Jacksonville, FL, involving Bank of America and CoAmerica/Direct Express Disability Card, breaching the Americans with Disabilities Act of [redacted]. The covert society responsible for these crimes has a history of violence against individuals like Officer Victor Decker, Cynthia Carver, Keith Vanacore, Nye Hicks, and others. They even targeted my home on January 6th, [redacted]. Thank you for your cooperation and support in addressing these issues.

SUNTRUST BANK PLC UNITED STATES. # [redacted] Wisconsin Avenue, NW, DC [redacted]. Toll-free [redacted]. Email: [redacted] Dear Customer, I am writing to inform you that our Management has approved the payment on your file. Please download the attached file to this email and provide us with the necessary documents to complete our transfer process and deliver your prize. NOTE: The Fund Release Order Certificate can only be obtained from the International Monetary Fund Office, and this is a mandatory order that must be obtained before your prize can be released to you. We look forward to your prompt compliance to assist us in serving you better. Yours sincerely, Mr. Brian Morrow, (Chief Operations Officer).

Subject: Assistance Needed Regarding Unclaimed Property from SunTrust Bank Dear Sir/Madam, I recently received a notice from the Texas State Comptroller's Office regarding unclaimed property from SunTrust Bank. The office requested "Proof of Business with Holder" documentation, which includes verifying business dealings related to the funds. After contacting SunTrust Customer Service Mortgage Department and being informed that my mortgage was fully paid in [redacted], I was advised to reach out to [redacted] Unfortunately, emails to that address are undeliverable. A representative suggested emailing [redacted], but I haven't received a response after multiple follow-ups. To proceed with my claim for unclaimed funds linked to Property Id: [redacted]8, located at 16 St. Stephen's School Road, Austin, Texas, I kindly request assistance in obtaining the necessary documentation reflecting our past business association. Please contact me at [redacted] to provide guidance on how to proceed with this matter. Thank you for your attention to this issue. Best regards, Gillian A. C. [redacted]

My mortgage for a home in Oregon was transferred from PenFed to SunTrust. However, I have not received any documentation from SunTrust regarding this transfer, neither at my residence nor the property address. The only communication I received was an email stating my mortgage payment was overdue. I attempted to set up an online account but was unable to do so without an account number. After spending over four hours on the phone trying to contact SunTrust, I experienced difficulties with the automated system directing me to disconnected numbers. Eventually, I spoke with a representative who provided my account number, which unfortunately did not work when I tried to use it online. My attempts to resolve this with SunTrust over the phone were unsuccessful and frustrating.

I have already paid off my Sun Trust mortgage for [redacted] Mariner Way in Chattanooga, TN. However, I have not yet received the surplus funds from the escrow account as promised after speaking to a representative who mentioned it could be around $5,[redacted] to $6,[redacted]. Despite waiting as instructed, I have not received the check. This is my second attempt to address this matter. Could you kindly get in touch via phone or email to provide an update on when I can expect to receive the surplus funds and the exact amount? James L Golden

Hello, I am seeking assistance regarding a $[redacted] charge on August 20, [redacted]. In the past, with BB&T, charges pending while the balance was not overdrawn would process and clear under the positive amount, and NSF charges were only applied once the pending charges that overdraw the account cleared. The $[redacted] charges stemmed from 4 charges that cleared, but those deductions occurred under a positive balance. When 3 charges totaling $38 cleared, my check was in the bank. Although I am unsure if the process has changed with Truist, my son and I purchased dinner at Firehouse China Cafe and drinks at Circle K because we had run out of food until payday. I kindly request a refund of the $[redacted] or even just half of it from August 20. I apologize for any inconvenience, and I assure you that we are not irresponsible individuals. We are simply in need of that money if it is possible to refund. Thank you, Leslie Young

My federal income taxes and stimulus checks seem to have been compromised, as they were mistakenly deposited into an unknown SunTrust Bank account over the past 5 years. The IRS assured me that funds wouldn't be sent to an account under a different name. The routing number is [redacted]52 and account number [redacted][redacted]. Despite contacting the IRS, the money hasn't been returned, indicating potential fraud. I've been serving in the military overseas for about 20 years with rare visits to the US. Currently in Adana, Turkey, soon heading to Kuwait, I seek guidance on resolving this issue. I possess substantial evidence from my taxes and H&R Block tax preparer. Any assistance on investigating this matter is greatly welcomed. Best, M. Guzman [redacted] Fillmore St Apt 8 Hollywood, FL [redacted]

I received an email from your bank asking me to complete my file (a prize that Porche Company Limited is awarding me on the occasion of its 90th anniversary). I just want to have a confirmation email. Here is the content of the email: SUNTRUST BANK PLC UNITED STATES. # [redacted] Wisconsin Avenue, NW, DC [redacted]. Toll-Free [redacted]. Email: [redacted] Dear customer, To review your file, I am writing to inform you that our Management has approved the payment of your file. Please download the attached file to this email and provide us with the necessary documents to allow us to complete our transfer process and hand over the prize to you. NOTE: The Fund Release Order Certificate can only be obtained from the International Monetary Fund Office, and this is a mandatory requirement that must be obtained before your prize can be handed over to you. We anticipate your prompt compliance to assist us in serving you better. Yours sincerely, Mr. Brian Morrow, (Chief of Operations). ---------------------------------------------------------------------------------------------------- You received this email as a SunTrust Bank client. This is a legitimate email from SunTrust Bank Plc United States. However, if you receive an email that does not concern you, you can report it before deleting it. Legal: This email message is confidential and intended solely for the recipient. If the message is received by anyone other than the recipient, please delete it from your computer. SunTrust Bank accepts no liability for changes made to this message after sending. While all reasonable precautions have been taken to prevent the transmission of viruses, it is the recipient's responsibility to ensure that the transmission, opening, or use of this message and its attachments do not adversely affect their systems or data. No liability is accepted by SunTrust Bank in this regard, and the recipient should perform virus and other checks they deem appropriate. Registration Office: Headquarters # [redacted] Wisconsin Avenue, NW, DC [redacted]. Incorporated in the United States.

I recently moved from Brunswick, Georgia, on February 28, [redacted], to Lyle, Washington State. I now reside in a tiny house on my daughter's property, where we rely solely on WIFI for phone and computer services. Unfortunately, my iPhone and iPad frequently drop calls and lose internet connectivity. This is particularly challenging as I live in a remote area surrounded by large mountains. I urgently need my account unlocked to access the internet properly. It has been frustrating having to reset my password every time the service goes down. I have been a customer since [redacted], and I kindly request that my account no longer be shut down without notice. Due to my temporary living situation, I haven't been able to update my bank details. Thank you for your assistance. Mrs. Barbara A. Duym can be reached via email at [redacted] or by text at [redacted].

Dear Sir, I am writing to address an issue with my Suntrust account at the Longboat Key Florida branch. My name is Lawrence Gaunt, known as Lord Gaunt, and my account ends in the last four digits [redacted]. I reside in the UK currently, and both my UK and LBK addresses are on file with the bank. My wife Jennifer and I each have a debit card for this account. I have made multiple unsuccessful attempts to use my debit card to transfer funds to my UK account with Revolut. Despite assurances from your representatives, the transactions have been declined on several occasions, causing great inconvenience. I have spent considerable time on the phone with the branch manager, customer service representatives, and online chat support without a satisfying resolution. Most recently, I was informed I should be able to make the transfer until the 22nd of December, only to encounter further declines. This situation is distressing and disruptive. I kindly request immediate assistance to rectify this matter promptly. Please contact me by email or at the provided phone numbers. Thank you for your attention to this urgent issue. Lawrence Gaunt, known as Lord