Toys ''R'' Us Customer Service Issues

Hello, I recently returned from the emergency room with my daughter because of her wheezing cough that hasn't gone away. Upon inspection, I discovered mold on the padding of her swing. I attempted to clean it, but the mold persists. I purchased the swing four months ago and have the receipt. Can I return it and exchange it for a different one? I'm uncertain if this is the reason for my baby's illness, but we will soon find out.

Hello, my name is Marlon S., and I am a Global Supply Management Student at the Mike Illitch school of Business at Wayne State University in Detroit, MI. I have always been a devoted fan of Toys 'R Us for many years. As old as Geoffrey, I think. Over the years, I have enjoyed the experience of shopping at your stores and witnessing the camaraderie among fellow shoppers. I believe that despite the rise of online shopping and technology, people still crave physical interactions in a joyful atmosphere. It's essential to reintroduce this concept, particularly in American culture. This message should be at the core of your mission, business strategy, and overall aesthetic. Just a different perspective to consider. Thank you.

I purchased a Limited Edition Harley Davidson Motorcycle for Barbie from ToysRUs.com and received a letter thanking me for my purchase but have not received the item as promised for March delivery. The letter did not include my order number, and I am unable to check the status of my order on the website. I am looking to resolve this issue and receive the product I paid for. Thank you for your assistance. Best regards, J.L.

Subject: Proposal for Collaborative Store Project in Lithonia, Georgia Dear Sir/Madam, I hope this message finds you well. I wanted to inform you that the store in Lithonia, Georgia is currently closed and not in operation. I would like to propose a collaborative project involving the Faith-based community, local businesses, and residents to make use of this space. We have a vision for the project but lack the necessary working capital. Would your company be interested in considering this opportunity for a potential collaboration that could also be utilized as a tax write-off? Thank you for your time and consideration. Sincerely, Rev. Dr. David Hopewell Sr. [redacted] [redacted]

I received a Winnie the Pooh baby mobile as a gift for my shower, but when I recently tried to use it after transitioning my baby to the crib, I found that it was broken. The music skips and sounds fast, making it unusable. Although I didn't have it on my registry, my local Toys "R" Us store was unhelpful in resolving the issue. I'm disappointed with the customer service and hesitant to shop there again. As the mobile was an expensive gift, I don't want to have to spend more money on a replacement. If this matter isn't resolved, I will choose to shop at a store with better customer service in the future. Thank you.

I am in search of a specific part for a Monster Doll named Amber. I am looking to purchase her left hand from the manufacturer, Mattel, and install it myself. Could you please provide information on whether Mattel can supply this left hand part and the associated cost? You can reach me at lkbooks222@.com or by calling [redacted]. Thank you for your assistance in advance. I am eager to hear back. - Linda Kam

I purchased a Nintendo Switch red and blue controller last Black Friday for $79 CAD along with other items. Despite receiving my other purchases, I did not receive any information about the delivery of the controller. I later got an email saying that another item was out of stock, but I still haven't received any notification about the Nintendo controller. I contacted the call center and waited nearly 2 hours to speak with someone, only to have the call disconnected without any resolution. I have not been charged for the controller but I am eager to receive it either at the Black Friday price or immediately. I have been waiting for an update or apology but have not received any further communication.

I have been a loyal customer of your store in William Moffet, Port Elizabeth, for many years. During Christmas, I typically spend around R 10,[redacted] at this location annually. However, my recent experience was extremely disappointing. Today, I encountered a manager who not only ignored my requests for assistance but also displayed a very unprofessional attitude towards me. When I mentioned taking my business elsewhere, he was dismissive. As a result of this encounter, I have decided to no longer support your stores. If I do not receive a satisfactory response from your team, I am prepared to share my experience on social media. I am hopeful for a prompt resolution to this matter. M. J. WOLMARANS

To the concerned party, I am writing this email to express my disappointment with the customer service provided by your company's online platform. I was trying to purchase the Fisher-Price Power Wheel Wild Thing (SKU: [redacted]) for my nine-year-old son, who has Joubert Syndrome, a rare genetic disorder affecting brain development, balance, and coordination. Despite the global pandemic, with most retail stores closed, I encountered an unexpected additional fee of $[redacted].67 during checkout, which I find unreasonable for a product priced at $[redacted].99 + tax in Nova Scotia, Canada. I was not given a more affordable shipping option to the store for pick-up. This seems like unfair pricing during a time of crisis, especially for essential goods. As a single mother striving to provide the best for my son, I hope we can resolve this issue promptly. Regards, Amanda F. Email: [redacted] Phone: ([redacted])-[redacted]

I ordered 2 sets of the new outline markers on November 27th for $37.99, and the payment was processed on the 28th. Unfortunately, I did not receive an order number or confirmation. I am unable to locate my order history on the Toys"R"Us website to track the shipment. I want to ensure that my order is being processed and on its way. If not, I may need to cancel the payment and purchase the items from a different retailer.

I have a coworker with three young children aged 2, 4, and 6, whom I planned to assist with toys, but financial challenges have arisen. We reside in Panama City Beach, FL, and are employed at a Waffle House. Despite my friend's recent job at a preschool daycare that she adores, funds are limited. I aim to provide educational toys for the kids to support their future. Any advice on how we can ensure a pleasant Christmas for these children would be greatly appreciated. Please reach me at [redacted] or visit [redacted] Hunts Club Circle, PCB, FL [redacted]. Thank you and may God bless you.

I am interested in purchasing the Our Generation Mane Attraction Horse Trailer for 18-inch Dolls. I would like it shipped to my home address in Hillsboro, TX. I believe this might be the only one available in the USA. Can someone assist me in placing this order? Thank you for helping me make my 4-year-old granddaughter's belated Christmas with her Texas grandparents a special one. Thank you in advance for your cooperation with this order. - S. Bond

I purchased a toy on April 5, [redacted], but received the incorrect item on April 12, [redacted]. I contacted customer service about the mistake. They promised to send a return packing slip for the wrong item to be sent back via Purolator. While I received the packing slip, I do not feel it is fair that I have to deal with the inconvenience of returning it, especially since this was not my fault. I simply want the correct toy I ordered to be delivered. This situation has been very frustrating and disappointing, especially as I missed giving it to my grandson for his birthday. Please arrange for the correct toy to be sent. I have been trying to contact you through text messages without success, so please call me at [redacted]. I have left multiple messages but have not been able to speak with anyone. When you call, I can provide the necessary details such as my order number [redacted]. I am hoping for a prompt response from a customer service representative today.

My order number is [redacted]5. I urgently need this package because I have a flight on Wednesday morning, leaving Canada for about 6 months. Please assist me; I am willing to pay extra for the fastest delivery or I can pick it up if it's already in Vancouver. I reside in Burnaby and can pick it up wherever is convenient. Thank you.

I purchased the Baby Annabell deluxe coat 43cm for £23.99 and paid £2.99 for next day express delivery on December 15th, 7:35 AM. On the same day, I received an email confirming the order was processed at 7 PM. Despite waiting the entire following day, I did not receive my order. I emailed on December 16th at 4 PM and was instructed to await an update with reference number #[redacted]. I have since not received any further communication despite my attempts to follow up via email. I am seeking assistance in tracking down the status of my order. Thank you, Tina.

I placed an order in early January [redacted] for my relatives in Arizona. I ordered toys for my niece in Casa Grande. However, upon checking my confirmation, I noticed I mixed up the addresses. I have been in contact with customer service for two weeks, but after providing me with a case number, I have not heard back. UPS tracked the package to Elephant Butte, NM, and it is being returned to Toys R Us. I am unsure if I can have it redirected to Casa Grande or if I need to reorder. The correct address is Taunya R. at [redacted] W Lake Huron, Casa Grande, AZ [redacted]. Urgent assistance is appreciated. Thank you, Loretta T. [redacted].

I am requesting a refund for my order placed for delivery almost 10 days ago. I have been struggling to get a resolution from store associates and your live chat support. The Graco pack and play set I ordered has been marked as delivered, but I have not received it. This lack of communication and missing item has left me frustrated and let down. My order number is: [redacted]4. Your prompt assistance in resolving this matter would be greatly appreciated.

Yesterday, my son and I visited Toys "R" Us at 1[redacted] W Broadway, Vancouver, BC V6H 1G5. My son wanted to use his birthday money to buy toys. Unfortunately, there was an uncomfortable incident at the checkout counter. When I accidentally gave the cashier, Amanda, extra money, she accused me of cheating. Despite my attempts to rectify the situation, the cashier's accusations made my son anxious. Finally, the manager resolved the issue, but the experience was disappointing. I hope the store will improve its customer service to prevent similar incidents.

I purchased a car seat yesterday, the Evenflo [redacted] Revolve Slim Fit, and was informed that it's a final sale with no returns. Unfortunately, it barely fits in my car and doesn't work for my child. I have the receipt and would like to return it. I paid $*** for an item that doesn't meet my needs. The purchase was made at the Dundas location in London, Ontario. I am extremely frustrated. How could I spend money on something that won't ensure my baby's safety? There was no floor model available, and despite being told it was a best-seller, it's not suitable for my daughter. I refuse to compromise on her safety by using a car seat that is not the right fit.