Thrifty Car Rental Customer Service Issues

I made a reservation for a second vehicle and an additional driver to be picked up at McGhee Tyson Airport in Knoxville, TN. The representative at the counter is not allowing me to get my rental. I spoke with the supervisor at Thrifty, Kelly, and two other employees who all confirmed that it should be possible to rent the second vehicle with a debit card and an additional driver. Kelly requested that I call back if any issues arose. I need the vehicle to visit my mother for Mother’s Day. I have been dealing with this since yesterday afternoon, having to change my reservation multiple times, resulting in additional costs. The supervisors assured me that the rental policy should allow for a second vehicle with a debit card as long as the additional driver has insurance coverage. However, the employees at the location are providing conflicting information. I have asked for a supervisor to call me back as soon as possible. I have been at the rental facility since before noon.

I need to contact my husband, who's meeting me at Thrifty at Philadelphia International Airport. His flight gets in at 5:45 PM today. Unfortunately, my flight from RDU to PHL was cancelled, and I won't arrive until 9:20 AM on Saturday. Concerned he may not have a working US phone while airborne, I must inform him to proceed with the car rental pick-up on my behalf or have him go to our hotel if needed. I couldn't get through to customer service for assistance. Thank you. Ellen M.

Estimados señores, Queríamos informarles de un pequeño incidente al estacionar que resultó en un ligero daño en uno de los neumáticos. Durante esta semana, adquirimos el seguro completo que incluye neumáticos por día y nos gustaría conocer el procedimiento para la reparación. ¿Deberíamos acudir a un taller autorizado para que realicen el cambio? ¿Deberíamos abonar los costos y luego solicitar reembolso o el taller se encarga directamente con Thrifty? En caso de que sea el último escenario, agradeceríamos instrucciones sobre cómo proceder y dónde el taller debería cobrar. Aunque el neumático no ha perdido presión hasta el momento, queremos solucionarlo mañana por la mañana en Londonderry, Irlanda, ya que nos resulta conveniente y los siguientes destinos previstos pueden no contar con talleres cercanos debido a su ubicación en pueblos pequeños. Por lo tanto, agradeceríamos una pronta respuesta, preferiblemente hoy o mañana antes de las 8:30 a.m. para poder tomar las medidas necesarias. Por favor, si requieren información adicional, les agradeceríamos que se pusieran en contacto a través del correo electrónico proporcionado abajo o al número de teléfono [redacted]. Muchas gracias.

My wife, Susan, provided car rental information, but the times were wrong. When I called AARP Travel Center, which uses Expedia, to correct the times, the agent wanted to restart the process. I decided to keep the original times, but he intervened and spoke to Thrifty at JAX airport. After a 5-minute hold, he claimed the times were fixed. However, upon arrival at the counter, we were early, and Thrifty didn't have the economy car as reserved. Despite showing my notes from the conversation, they insisted on upgrading at an additional cost. We ended up switching to AVIS, paying $50 more. We went back to Thrifty to cancel, as they had our credit card info. They mentioned adding a day would triple the cost, but our confirmation shows different fees than what they wanted to charge. We were quoted $[redacted], not $[redacted]. Frustrating experience overall. - A&S Cox

I returned my rental vehicle at Thrifty in Detroit Wayne, and the female attendant scanned the vehicle before giving me the bill. I wanted to pay in cash instead of using the credit card I used for booking. Despite this, she had already charged my credit card. I insisted on paying in cash, so she directed me inside to settle the payment, but she didn’t ask for the keys back. While I was paying, my girlfriend mentioned that the shuttle driver was waiting for me with our luggage loaded. I rushed to catch the shuttle but later realized I still had the key at the airport gate. In a hurry to catch my flight, I couldn’t go back for the key. I asked for help from Detroit police and Thrifty, but they couldn’t do much. Roadside assistance offered help but mentioned a $[redacted] fee for not returning the key via overnight delivery. I'm frustrated that I couldn't get immediate assistance and now plan to send the keys back once I have access to overnight delivery.

I rented a car from Thrifty in Philadelphia with rental record number RR [redacted]24. Unfortunately, no one checked the car before I left the lot. Upon reaching New Jersey, I noticed a part hanging below the car, which I later identified as a mud guard. I promptly reported this to Thrifty as I was worried about potential road hazards. Thrifty required me to return the car to the airport before my early morning flight, leading to confusion as the lot was actually located at Dollar, not Thrifty. Upon reaching the Dollar lot, I faced delays as there was initially no staff available. I eventually managed to return the car after a 50-minute wait, despite mentioning the hanging part, which was not addressed. Although we made our flight, our luggage did not, resulting in a difficult trip to Tampa Airport to retrieve it amidst Hurricane Michael. My overall experience with Thrifty was disappointing and challenging.

I accidentally left my garage door opener in my Nissan Altima, which is a [redacted] model, at Sky Harbor Airport. The license plate number is SCPKE517. I am confused about the charges from Rentalcar as I was under the impression that I would receive a refund for the difference in amounts. Unfortunately, I ended up paying $[redacted] for 14 days, even though the agent initially mentioned $[redacted]. I believe the situation was misleading, and the agent's behavior was unprofessional. I wish I had used Sixt for their SUV and better service instead. Unlike what I was told, I did not receive any communication about the return time via email or text. I would appreciate clarification on the charges and the miscommunication during my rental.

I recently rented a car from TPA from 2/9/19 to 2/16/19 and was offered a flat toll rate of $52, with the assurance that I could pass through tolls without stopping. However, when I actually used the toll roads, it didn't feel right as I didn't have a SunPass and not stopping at the toll booths seemed incorrect. Upon returning the car, I informed the agent about the issue. She mentioned that she would waive the $52 fee and that I would receive one or two bills for no more than $10 each. Now, I have received a bill from Thrifty's 3rd party for $7.98 in tolls and a $69.93 Admin Fee. If I had been given the correct information initially, I would have chosen to pay the tolls directly. I feel frustrated as two Thrifty employees provided me with inaccurate information. I am requesting a $69.93 credit and I am willing to cover the toll charges. Thank you. Cathryn M.

I submitted a complaint to my bank regarding the redemption of credit card points for a Thrifty rental. My experience with the Suncoast website has been disappointing. Despite having over 44,[redacted] points, the Thrifty agency only acknowledged around 35,[redacted] points and charged me an additional $74. When my 29-year-old son went to pick up the car, listed as the driver, he was unexpectedly asked for a $[redacted] deposit, which they insisted had to be paid with a credit card, not a debit card. This led to confusion and stress as my son had to make multiple trips to the airport due to unclear deposit terms on the website. This situation caused both my son and myself unnecessary financial strain. As a long-time member for 27 years, I am puzzled by the disappearance of the missing credit card points. The rental experience has been marred by unexpected costs and inconvenience, compounded by personal issues like my son's car accident. This situation needs to be addressed promptly to uphold customer satisfaction. Thank you for your attention to this matter. R Martin [redacted]

While on TDY for the US Government, I have a rental car until Friday 4/5. I utilized my Government charge card for the rental and bought a $10 charging cord for my phone at the rental counter. Despite trying to pay for the cord with my personal debit card, the agent included it in my rental agreement. I requested a $10 credit to my rental charge and to transfer the payment to my personal card, without success. I am in need of assistance to resolve this matter promptly as I cannot use Government funds for personal expenses. I seek guidance from a customer service representative who can help me update the payment details for the $10 charging cord transaction.

My PayPal debit card still shows two Preapproval charges adjusted after payment was made. PayPal can't fix this, I need the funds released by thrifty. I have an email from PayPal customer service stating: Dear Steve Wilson, Thank you for getting in touch with PayPal Customer Support. My name is Robert, and I am here to assist you with your recent PayPal Debit MasterCard concerns. I appreciate you reaching out to us, and I value your time as we strive to enhance your PayPal experience. After looking into your PayPal Debit MasterCard account, I noticed that the issue lies with the original authorizations. The merchant initiated the first authorization on Mar 22, [redacted], for $[redacted].00, then adjusted it to $[redacted].00 on Mar 25, [redacted], which is still pending. This is why $[redacted].00 is being held in your account. Instead of completing the first authorization, a separate charge for $[redacted].51 was made on Mar 27, [redacted]. Since the $[redacted].00 is still pending, the funds are being held. To resolve this, the merchant needs to cancel the original pending authorization or provide us with documents to confirm they won't collect the funds. Once this is done, $[redacted].00 will be released back to your account. If the merchant can't cancel it, they must fax us permission to release the funds.

Hello, my name is Gilbert Moreno, and I rented a car from you online. My confirmation number is H[redacted]5F7, and the Hotwire confirmation number is [redacted] for the rental period from April 5 to April 7. The total amount I paid with my TDC Visa ending in [redacted] was $90, which included the car, taxes, and insurance. When I picked up the car, $30 for gasoline was accepted, and an additional $[redacted] was blocked on my card, for a total of around $[redacted]. However, upon checking my TDC statement, I noticed that $[redacted] was actually blocked. Further investigation revealed charges of $95.97, $9.60, and $18.87, which were explained as Insurance charges by the airport staff. I disputed these charges with no resolution. Please review my case promptly and facilitate a refund. Contact me at [redacted]. Thank you.

Regarding Notice # [redacted]91 and Rental Agreement [redacted]20 with a total amount of $73.96, I rented the vehicle around 1:00AM. The agent offered me E-Z Pass, which I declined. Despite not having a ticket, I was directed through the E-Z Pass lane. Upon exiting, I tried to pay at a toll lane, but without a ticket, I was unable to. I now realize the device on the windshield was the E-Z Pass, which I didn't understand at the time due to my age. I assumed the agent activated it and I would be billed later. I am willing to pay the tolls owed but disagree with the daily rate of $18.49. Please adjust the bill to reflect only the toll charges, and I will promptly settle the amount. Thank you for your help.

I accidentally left an item in the rental car. When I returned shortly after, the staff claimed they had no knowledge of the car's whereabouts. It's frustrating because when I rented the car, I provided them with a lot of information. The missing item is a $[redacted] tripod, and all I was told was that they didn't know who had the car. I've tried contacting them via my email, [redacted], but have not received any responses. I rented the car on May 17th at Tampa International Airport, and I believe they have records of my rental. However, they seem unable to identify the person who had the car that day and took my tripod. So far, I have not received any helpful communication. This experience has made me reluctant to rent from this company in the future unless this issue is addressed. I appreciate your attention to this matter and hope to receive a response soon.

Hello, I am Ante, an account manager at Microblink. I am contacting you because your company is intriguing and there is potential for us to collaborate. Microblink offers technology to streamline customer registration and payment processes. By scanning European driver's licenses and/or payment cards, our system accelerates registration for customers and employees. Our top-notch user experience reduces costs and registration time. Please review the attached presentation for details. Let's schedule a call to explore ways to enhance your customer experience. Please suggest a convenient time. Looking forward to our discussion. Regards, Ante

I had a flat tire on the right rear of my rental overnight and reached out to customer service for help. The tire was checked at a dealership before I returned the vehicle, and it was revealed that a faulty valve stem caused the flat. Now, charges for the tire and emergency road service are being attempted on my bank card without my consent. I have blocked my card to prevent any more unauthorized charges. How do I challenge these unfair fees? A flat tire due to faulty equipment should not be my responsibility. - Romus C.

Our journey took us from Albany to Austin/Bergstrom Airport. Upon returning, I inadvertently carried the Nissan Versa car key (from Thrifty) back with me. After realizing my mistake, I promptly contacted the Thrifty desk at Austin Airport. I am aware of the $[redacted].00 charge for a lost key and hoped that sending it back would help reduce the cost. Due to a severe snowstorm in Cooperstown, NY, I could only mail it on Monday, Dec. 2. I have the tracking numbers and the key was expected to reach Austin on Dec. 5, [redacted].

I recently booked a full-size van for 12 persons through rentalcars.com, but after entering my card details, I discovered it was actually a 7-seat van. I promptly canceled the booking. Although the policy allows for free cancellation 48 hours before the trip, I was charged immediately. I received an email stating that I will receive a refund in 7 days, but my trip is before that. Can I contact Thrifty Car Rental at Ft. Lauderdale airport to book a van that accommodates 12 persons as soon as possible for my trip on 22/12/19?

Hello, I made a prior car reservation through Hotwire (for Hotwire itinerary number - [redacted]) for December 20th, [redacted] to December 30th, [redacted] at McCarran International Airport. Upon arriving at the Thrifty car rental on the 20th, the agent was unable to find my Hotwire reservation, so proceeded to create a new booking (reservation number - [redacted]50). There was a discrepancy in the amount I already paid through Hotwire ($[redacted]) and the additional $[redacted] I was charged at the counter. Despite my inquiries, the agent did not adequately explain the situation and simply directed me to contact Hotwire. I am seeking reimbursement of the $[redacted] from Hertz to rectify the unexpected charges on my credit card, and the inconvenience caused by the lack of information from both Hertz and Hotwire agents. Please see the attached documents outlining my Hotwire reservation details.

I booked a rental car online to pick up at Tampa Airport on January 18, [redacted], returning it on February 1. I paid with my credit card. Unfortunately, my wife became sick with the flu and couldn't fly as planned. I contacted Thrifty twice and was assured the reservation was canceled without any charges. Despite this, I noticed a $50 charge on my credit card, which was later refunded. I am confused as to why I was charged when I had been explicitly informed by two employees that there would be no charges.