The Cleveland Clinic Customer Service Issues

I have a lengthy history of atrial fibrillation that began in December [redacted] when I was hospitalized at Beaumont in Royal Oak, Michigan. Initially, my condition was managed with medications to control my heart rate until I underwent a maze surgery, during which a leaking mitral valve was detected and addressed. Subsequent treatments included multiple ablations and consultations with Dr. Wazni in [redacted]. Recently, on March 19, [redacted], I experienced a recurrence of afib due to dehydration and had a pacemaker implanted on May 2, as my heart rate dropped significantly. While initially feeling good, I developed shortness of breath, which led to adjustments in my medication. Following an echocardiogram on June 1 that showed an enlarged right atrium and an ejection fraction of 55, compared to previous measurements, I am concerned about my ongoing severe shortness of breath. Despite being informed of the 8-week recovery period for the pacemaker, I am uncertain if my shortness of breath is a permanent issue related to the enlargement of my atrium. I am scheduled to see Dr. W on July 23 to address these concerns.

Hello, I’m Mark E. Charbonneau. I have Humana Cleveland Clinic Preferred and recently moved from Washington State to Euclid, Ohio. I need to refill my psychiatric medication and another one from my primary care physician before my appointments in mid-April. Can you help me arrange these refills? My member number is H[redacted]0. Thank you for your assistance.

Today, I contacted customer service, and unfortunately, after being on hold for 42 minutes, the representative disconnected the call. I was attempting to apply my account balance to my Commerce Bank account. I specified that I wanted to pay the balance from my December 12, [redacted] bill, as there are disputed charges from later dates due to an insurance processing error. Despite providing all necessary details for the transaction, the representative seemed annoyed and abruptly ended the call. Waiting so long to pay a bill is frustrating, but sadly, it is typical with the Clinic's service. When I inquired about scheduling a call back, the representative appeared unaware of the option, even though it is mentioned in the hold messages. As a last resort, I asked if he could call me back to facilitate the payment, but I am left feeling confused and increasingly frustrated.