TennisExpress.com Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about TennisExpress.com customer service, archive #1. It includes a selection of 2 issue(s) reported July 2, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently applied for a $10 digital gift card after receiving a promotional email. However, upon applying, I was informed that my information had already been used to secure a $10 digital gift card. Although it's possible I may have done this in the past, I believe I have not used it. If you could check my previous orders, that would be appreciated. If I did have the unused card, it would have been in my email, which was recently deleted due to a job change. I am unable to retrieve it now. Could you please verify if I have used the gift card and, if not, resend it? I want to ensure I am not trying to exploit the system, and I will accept your findings. Thank you for your help.
Reported by GetHuman5023882 on Thursday, July 2, 2020 11:59 PM
Dear Customer Service, I bought tennis shoes almost a month ago with UPS 2nd Day Air and have not received them yet. Tennis Express did not communicate any delays or update me on my order status. I called customer service two weeks ago and was told my shoes were on back order, arriving in about 10 days. However, I was not informed about the back order during the purchase. My order is still marked as "...In Progress" with no change. I reached out on the customer service page without a response. I attempted to call yesterday and today, but no one answered. My order number is [redacted]. I am eagerly waiting for my shoes and need an immediate update on the expected delivery date. Thank you, Rahul M.
Reported by GetHuman5153874 on Tuesday, August 11, 2020 5:21 PM

Help me with my TennisExpress.com issue

Need to call TennisExpress.com?

If you need to call TennisExpress.com customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call TennisExpress.com
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!