Target Customer Service Issues

Target Team, I am a frequent shopper at Target and have always had positive experiences until today, which was disappointing. I appreciate the cleanliness, organization, and friendly employees dressed in khakis and red shirts. However, my recent visit to the customer service desk was unpleasant. The female employee was wearing a crop top that did not meet the store's usual dress code standards, revealing her stomach when she moved. When I politely mentioned it to her, the manager, Chris, intervened and defended her attire. Chris was unprofessional, confrontational, and displayed aggressive behavior towards me. This experience has made me question Target's hiring practices and standards. If crop tops are now permitted, I may have to take my business elsewhere. The store is located at [redacted] Amador Plaza Rd. in Dublin, CA. Thank you

I am having trouble accessing my account. An email on my AOL account ([redacted]) indicates a change in how I receive bills, but I did not request this. Switching from receiving bills by mail to online seems risky due to potential security concerns. Please revert my account to receive monthly bills by mail starting with the current one. Since I cannot log in to view my current bill, I ask to have it mailed to me. I face difficulties using the phone due to a hearing impairment, but I am working on finding a suitable amplifier to improve communication. Thank you. - B Meilinger

I reside in New Bedford, MA and have been attempting to reach the Dartmouth Target by phone for the past two days. Despite multiple calls, I have been unable to connect successfully. Yesterday, numerous attempts to contact the service desk and electronics departments went unanswered. Today, I have made four more calls - several to electronics and three to service. In one instance, when I finally reached someone in electronics, they couldn't hear me and abruptly ended the call. The service department didn't pick up on two occasions, disconnecting the call each time. On the third try, the person interrupted me mid-sentence and hung up when I asked to continue. I am in need of a SIM card for my new cell phone and hope to schedule an appointment over the phone to avoid lengthy in-store waits. While I understand there may be staffing challenges, professionalism and courtesy are essential. Thank you for your attention to this matter.

As a retired draper, merchandiser, and buyer, I've noticed a problem with the lack of sales in some stores that are closing. The issue seems to be the products being offered and the buying decisions. Customers are not interested in the current product offerings, especially in the fashion department. For example, pockets are a popular demand, but the product presentation in bulk may not be suitable for fashion items. The models showcasing the products are not relatable to Target's customers. Target could improve by focusing on customer preferences over store owner or staff choices, and by enhancing the product range and design. By reducing excessive stock and considering customer expectations, Target could potentially emerge as a successful store. Hopefully, my suggestions are considered, and Target can make necessary changes for a better shopping experience. - Peter C.

I placed an order for a Zinus Mattress online with Order #[redacted][redacted] on 1-26-22. The delivery date is set for Feb 1. I have contacted customer service to inquire about why the item has not been shipped yet, but I do not see any tracking information available online or through phone inquiries. I chose to cancel my Amazon order for the same item as Target offered an earlier delivery date by one week. As a senior individual preparing to move into a new apartment, it is crucial for me to have a bed before the move. So far, the service I have received has not met my expectations, and I hope to resolve this matter promptly. I am even willing to pick up the item at any Target store in my area. Thank you for any assistance you can provide in addressing this issue.

I am considering ordering the SuperFit folding electric treadmill compact running machine with APP control speaker from Target/Costway online. I have seen concerns about the return policy. I understand that typically, items need to be unopened to be eligible for a full refund when returning online purchases to a local store. Since I intend to open and test the treadmill upon receipt, I am unsure if the "unopened" rule applies to large items like treadmills. Prior to proceeding with my purchase, I would like clarification on whether I can still return the treadmill for a full refund even if I have opened the box. I appreciate your help in clarifying this matter before I finalize my decision on ordering it from Target. Thank you for addressing my query.

Hi, I encountered an issue with an item I ordered online from Target in January, which they promptly replaced. However, despite receiving an email on Feb 1, [redacted], stating I would be sent a $5.00 GiftCard for my inconvenience, I have yet to receive it as of March. I have tried reaching out via email to [redacted], as instructed in the original email, but have not received a response. I have been a loyal customer of Target for many years and have always been treated well. I just wanted to bring to your attention that I still haven't received the promised gift card. Thank you for your attention to this matter.

I attempted to have my 86-year-old father's Consumer Cellular phone replaced at Target. Unfortunately, the first day there was no tech staff available. The next day, despite scheduling, no one showed up. On the third day, even though a staff member was present, they had no flip phones in stock. I was directed to another Target where flip phones were available, yet there was no tech assistance provided. It has been incredibly frustrating to spend multiple days trying to resolve this issue. My father, who has dementia, has become fixated on this problem, reaching out to family members at all hours. The lack of staff and stock in the tech area is unacceptable. This has been an ongoing issue, predating the pandemic, and using Covid-19 as an excuse does not justify the constant disarray in the tech department at Target.

On March 5, [redacted], I visited a Target store in St. Augustine, Florida to buy 2 items. At the checkout, I mistakenly used the wrong debit card with insufficient funds. The cashier informed me that $38.91 was deducted, and I needed to pay the remaining balance with another card. After realizing my mistake, I left briefly to get my wife's card. Upon my return, the cashier re-rang the items, and the total came to $80.08. However, I noticed that the initial $38.91 deduction, which the cashier claimed was canceled, was still taken from my account. When I raised this issue with the cashier's superior, she denied the refund. After contacting Target's guest relations number, the representative was unhelpful, and my funds remained missing. This whole ordeal was frustrating, and I had to wait 4 days to get my money back. I expect Target to take responsibility for this error and issue an apology.

I accidentally left my receipt at Target in Lino Lakes, Minnesota. I called the store the next day, and they confirmed they found it. They asked for my name, so I could pick it up easily. However, when I arrived, the person I spoke to was not there, and the receipt was missing. I received an emailed receipt, but I cannot use it for returns. Visiting the store again was unhelpful. It is frustrating that no one could find a solution and my receipt is now lost because of this issue. I am familiar with the return policies, but the situation still needs addressing.

On 4/19, I contacted customer service to update my account number for my REDcard. They performed test transactions on 4/20 but I couldn't verify my account online due to login issues. Despite multiple attempts to resolve it myself and through emails, I had to call again for assistance. I received a username by email but had to change my password four times as it wasn't accepted. The agent claimed they didn't have my email on record even though it's been the same for 24 years. Eventually, they updated the email associated with my account. I'm done with the inconveniences and frustration, so please close REDcard ending in [redacted]. I've been a loyal Target shopper for years but this experience has been disappointing. Time to find a new place to shop.

Today, I asked my mom to buy milk for my child using my discount card since I couldn't go myself due to my other job. Unfortunately, she faced a rude cashier at the Mountain View store who initially refused to honor the discount. Despite having the card, the cashier insisted I had to be there personally. This seems unfair as I juggle multiple jobs and cannot always make it to the store. Additionally, the cashier declined to apply a promotion to my sister's purchase when she tried to use my discount. Working at Target, I know we are trained to treat customers well, so it was disappointing to hear about this negative experience involving my family. It's frustrating when employees do not follow the company's training protocols.

Today, I shopped at a Keene, NH store and encountered an issue with a promotion for Spindrift seltzer. A sign indicated a buy 2 get 1 free offer, but I was charged for the third item at checkout. It took multiple interactions with customer service to resolve the matter. We searched for the product, took a picture of the sale sign, and had several discussions involving "target circle." Ultimately, it was determined that the sale had ended on April 30th, while my purchase was on May 3rd. The staff had to void the receipt, redo the purchase, and initially offered a gift card for the $4.99 overcharge, but I insisted on it being refunded to my redcard. This experience highlighted the reliance on phones, repeated walks around the store, calls to a person named "Bill," and the importance of timely removal of sale signs post-promotion. The lack of print flyers informing customers of sales has made me visit Target less frequently, as older people like me tend to overlook online promotions. Despite the pleasant service, the incident showed the need for clearer communication and consideration for older customers like myself.

On April 26, [redacted], at the Target store in Novato, California, I witnessed a Target employee slam approximately 20-25 carts into the back of my car while trying to return them to the store. I completed a report, and two employees assured me it would be emailed to the corporate office on the same day. It has been a week, and I have not received any update. I need my car repaired. My name is Eleanor S., [redacted], [redacted]. If I do not receive a response within the next twenty-four hours, I will seek legal advice regarding this matter.

I placed an online order for pick up at a specific store, but just received a notification that one item is unavailable there. I was given the option to pick it up from another store, which I've arranged. However, my original order included a total of 4 items, and I would like to switch the remaining 3 items to be picked up at the same second store. I've been trying to find a way to update the pick-up location for all items to avoid traveling to two different stores. It would make sense to offer a single pick-up location for convenience when an item needs to be sourced from a different store. Do I need to cancel and re-order the 3 remaining items to change the pick-up location? There should be an option provided for customers to easily make such changes when inventory updates or discrepancies occur.

Today, I was at store 125shoreline, okay, San Rafael, CA [redacted] around 9:11 at night. As I was about to leave, the security guard accused me of trying to steal. I had already paid, showed my receipt, but they still insisted on searching me. This was embarrassing in front of my son. They made disrespectful comments and threatened to keep watching me on camera. I demand the names of these security guards and access to the video footage. I will take legal action as this behavior is harassment, especially in front of my child. I will not tolerate being treated this way and need the names for my lawyer to proceed.

My daughter proudly purchased a bathing suit from Target with her hard-earned babysitting money, but unfortunately, it didn't fit. After trying to return it, we were offered a $7 gift card, which felt like a slap in the face. Not only was it $13 less than what she paid, but it restricted her to spending it at Target. This experience has left us feeling robbed and deeply disappointed. This will definitely be our first and last time ordering from Target. Amazon, in contrast, offers full refunds and even picks up returns for free within two days, showing a stark difference in customer service. Dealing with Target customer support to resolve this issue has been frustrating, and we are still waiting for a resolution. It's incredibly disappointing to feel like our time was wasted and her money was taken. Target will not be getting any recommendations from us.

This is frustrating. In [redacted], I bought two specific beauty kits online from Target, with one intended as a gift. When I realized Target only gave me one order, I contacted them while at the Boston South Bay store. The issue was resolved, and I was promised to be contacted when the other kit was available. I received a Target reward credit. However, every time I try to use it, there are problems. Today, I wanted to place an order and clear the credit but faced difficulties. They couldn't locate my credit, and while waiting for a supervisor, the Target representative disconnected the call. Is this how valued customers are treated?

I placed an order and waited 2 1/2 hours for pickup, but could not reach any employee by phone as no one answered. I went to the store and called two more times, but was hung up on both times. Now it's too late to shop at Target, Walmart, or any other store. I am now without dinner, the items I needed tonight, and gas. How can I be compensated, and how will the person who hung up on me, Alexis, be dealt with? Will you help resolve this, or should I address this at the store tomorrow in front of customers and management? Perhaps I should consider going to the public sidewalk nearby and hold a sign to protest this ongoing issue of poor service?

On July 25, [redacted], I purchased a Logitech M575 Wireless trackball Mouse with ORDER# [redacted][redacted]. Unfortunately, the shipment was sent via UPS SurePost to our rural area, which has specific requirements for mail delivery. It was returned to Target as a result. After speaking with a Target representative via chat, I requested for the item to be resent with an additional address line for proper delivery. The representative assured me it would arrive by August 4th, but it hasn't been received yet. I am requesting for the item to be resent to the following address to ensure successful delivery by UPS, FedEx, and USPS as soon as possible. I do not want a refund, just the item resent to me promptly. Barry Spooner 28 Green Dr, County Road [redacted] HC 30 Box [redacted] Concho, AZ [redacted] Thank you.