Target Customer Service Issues

After seeing the ad for the Poopsie Unicorn priced at $10 in the Sunday ad (12/17/18), I took my 7-year-old daughter to Target, excited to buy it. The cashier checked the price in the ad and called a manager when I mentioned it was $10. Unfortunately, the manager said it was a misprint and couldn't honor the price. I'm really frustrated by how this was handled. There were no signs explaining the error. Driving an hour round trip with my daughter only to leave empty-handed was disappointing. Mistakes can happen, but without any public notice of the misprint, it's unfair to consumers. This feels like false advertising and is unacceptable. Target's error should have been corrected. As a regular customer who spends considerably more each week, I'm disappointed by this experience and may reconsider shopping at Target.

Subject: Order # [redacted][redacted] Issue Dear Customer Service Team, I am reaching out regarding my recent order of 12 Replacement filters for my PUR water filter. After placing the order months ago, I received the items a few weeks later, only to have the same order delivered again recently, resulting in a duplicate charge to my card. I promptly returned the extra shipment. To my surprise, another duplicate shipment of 12 filters arrived just 4 days ago, requiring me to initiate another return process. This recurring issue sheds light on the inefficiencies within the logistics department responsible for managing online orders. For a company like Target to effectively compete with other online retailers like Amazon, it is imperative to ensure accurate order processing to prevent these repetitive and inconvenient errors. I am disappointed by the repeated mishaps. Thank you for your attention to this matter. Sincerely, [Initials]

I placed an order for a gift card with order #[redacted][redacted], but I have yet to receive it or the replacement. The savings I initially had from the purchase have been eroded due to the extensive wait times on hold with your customer service. This situation is frustrating, as I could have easily gone to the store if the discount wasn't a factor when I made the purchase. Target's handling of this issue has left me disappointed and hesitant to make future purchases. No resolution has been provided, and no compensation has been offered for the inconvenience and frustration. I am hoping for assistance in resolving this matter promptly. I spent $90 on this gift card, but I am left empty-handed and unable to give the gift on time, causing an embarrassing ordeal. Customers should not have to go through such experiences.

I arranged for an in-store delivery today, but upon checking, my order was not available. Tomorrow, I leave town and cannot retrieve it, so I inquired about extending the pick-up date due to Target's 48-hour return policy. Unfortunately, the Target associate, Becky at the San Diego Mission Valley location, was unhelpful and incorrectly stated that an extension was not possible. However, I know that Target allows a 7-day extension per policy. Additionally, when I asked about price matching to the online price for my items, the employee claimed it wasn't possible, which contradicts my previous experiences. It's disappointing when faced with poor service that hinders my ability to receive my order.

I purchased the Hearth and Hand Dollhouse for my daughter as a Christmas gift. Unfortunately, upon attempting to assemble it, we discovered that the roof pieces and an insufficient number of bolts and screws were missing. Despite contacting Target directly four times, their solution was for me to disassemble the dollhouse, return it, and then wait for a replacement. With only a few days remaining until Christmas, it seems unlikely my daughter will receive her main gift unless I can locate a new one in a store by myself. This experience has left me extremely disappointed. As a loyal Target customer, I had higher expectations for both the customer service and the product itself - especially regarding the completeness of the components provided.

I am an employee at a general contracting construction company and unfortunately fell victim to an email scam. While on the jobsite, I received an email on my phone that appeared to be from the owner and president of the company. The email requested me to purchase 10 Apple iTunes or Google Play gift cards worth $[redacted] each and share the card numbers. In a fortunate turn of events, I accidentally sent the picture of the cards to the actual owner of the company instead of the scammer. As a result, the $1,[redacted] value on the cards remains intact. I am now looking to return the unused cards and retrieve my money. My bank was unable to assist since the cards still hold their full value, so I have contacted Apple who advised me to seek a refund from Target in exchange for the loaded gift cards.

I received the rug I ordered in poorly wrapped packaging with just one layer of plastic, resulting in it being damaged upon arrival twice already. My order numbers are [redacted] and [redacted]. The customer service experience has been frustrating, characterized by passive-aggressiveness and unhelpful accusations. Despite calling multiple times, I was frequently placed on hold for extended periods, passed around to different representatives, and experienced three dropped calls when speaking to supervisors. I spent a great deal of time on hold attempting to resolve this issue. When I finally explained to the last representative that the problem was with the packaging rather than the delivery, he accused me of being condescending. Customer service representatives handling escalated calls should be trained to listen to customers and handle challenging situations professionally. Inconsistencies in how my issue is being addressed have been evident. One representative mentioned I could only receive a refund since the item had been exchanged once, making it seem like my fault for the repeated damage due to inadequate packaging. Treating a loyal customer in this manner is unacceptable.

I contacted your customer support line around 11:30 pm PST on 12/19 regarding my order. Instead of the Xmas lights I ordered, I received a cookie jar with a packing slip stating lights. My concern is the lack of double-checking in the shipping department, something I experienced working temporarily in a similar role where two employees ensured packing accuracy. During my call, Sonia mentioned her database couldn't show updated information and advised me to call back in 24 hours. Later, during a chat, another representative promptly assisted me. It's puzzling why the phone agent lacked access to the same data as the chat agents. This inconsistency should be addressed for better service quality. - Karen Marie, Order # [redacted][redacted]

At the Target location on Wheeler Rd in Augusta, GA, I found myself waiting in the coffee shop at 11:50 am while my wife shopped. Despite employees passing by, nobody was manning the counter nor was there a sign to indicate if the shop was closed or the employee would return soon. After 7 minutes, I approached an employee who was unsure why nobody was at the counter. During my wait, four other customers showed up, grew impatient, and left. It wasn't until 12:05 pm that a supervisor informed me that the employee responsible for the area had left without a replacement. Despite suggesting they put up a closed sign, they failed to do so, leaving me to continue waiting until 12:30 pm. By 12:25, I had to inform 17 customers that the shop was closed. This experience left me feeling unappreciated, especially during the holiday season. A better protocol should be in place for employees who don't show up, as this situation was not ideal for customers like myself looking for a comfortable waiting spot. I'll be considering alternative stores for future visits where I can enjoy a cup of coffee while waiting for my wife to shop. Just sharing my experience.

Earlier this year, I purchased four blue Room Essentials [redacted]81 blackout curtain panels (F[redacted]3) for my room. Despite repeated attempts to wash them, they continue to emit a strong odor. The curtains were a gift, so I am unsure of the purchase location. I have tried various detergents and delicate washing cycles, but the smell persists. Recently, after another unsuccessful wash on delicate, I found that three of the panels were sticking together and still smelled bad upon shaking them out. This issue only occurred with three of the panels, indicating a quality problem. Over the past two years, I have noticed a decline in both product quality and customer service from this brand. I communicated my dissatisfaction, but the representative seemed to blame my washing methods. Even after numerous washes, the curtains still stink, and now they seem beyond salvaging. It's disappointing that after all this effort, the curtains are unusable, even my dogs avoid them. Just needed to share my frustration. Thank you.

I recently had a disappointing experience with Target during the holiday season. As a retail worker myself, I understand the challenges they face, but my recent visit to the Pineville, NC location left me frustrated. I placed an order for prints with Target Photo and received a confirmation email. However, upon arrival, I discovered that the photo machine had been out of service. Despite waiting for the manager's assistance to possibly transfer my order, they never appeared. To make matters worse, items listed in stock on the website were unavailable at the store. A separate online order also faced delays, contradicting the promised two-day shipping. After unsuccessful attempts to resolve the photo issue with customer service, I left feeling let down by Target's service in just two days.

I visited your store in Kingston tonight, and within less than 10 minutes, I felt I was being followed by a secret shopper. As I approached the checkout, it became so obvious that my 4-year-old son noticed and asked why she was following us. It seemed like she profiled me for not making a purchase. On one occasion, I even caught her looking into my open purse, assuming I was shoplifting. Her actions made both me and my son uncomfortable, and I found this behavior offensive and distressing.

Dear fellow shoppers, I’m Amanda, a long-time Target customer. Typically, I’ve had great service until last Thursday at the Milltown store on Ryder’s Lane. Unfortunately, some staff members were unfriendly and unhelpful during my visit. One employee refused to check for items that were listed available online but not on the shelf. Additionally, another worker seemed irritated when my self-checkout receipt didn’t print. This experience left me quite disappointed and unsure about returning. Although I rarely complain, I felt compelled to share this incident to ensure others don’t encounter similar treatment. I’m not looking to cause any trouble for the store, just hoping this feedback can improve customer experiences in the future. Thank you for listening, and I eagerly await your response. Sincerely, Amanda S.

Hello. I wanted to share an issue I had with a recent order on target.com. I ordered online due to limited mobility post-knee surgery. However, I had to pick up one item in-store - defeating the purpose of online shopping. Despite this, I returned the item as it didn't fit. During the return, the system incorrectly showed I paid with a gift card, though my phone receipt displayed a credit card payment. This forced me to receive the return amount on a gift card. Despite the inconvenience, I'm a frequent Target shopper and will use the gift card. This experience was unusual with Target, but it left me dissatisfied. It won't stop me from shopping with you, but I may reconsider using your website. Just wanted to provide feedback. Thank you for your attention. Christine.

I placed an order at the store for an item that was then canceled half an hour later, even though it showed as available. I re-ordered the item to be shipped with order number #[redacted][redacted] and was promised a $10 gift card to be sent when the order shipped. However, I received an email saying the gift card was canceled and had to provide my mobile number again. When I tried online, it was not accepted as a promotion, and I was asked to pay for it. After calling customer service, I was informed they would resend the gift card once the item was delivered in a week. Despite asking for it to be sent to my email as per the terms, I was told they would retry upon delivery. There was no confirmation that I would receive the gift card within the specified time frame; they would try again later upon delivery. I have participated in many gift card offers from Target and did not anticipate such difficulty.

I am Peggy Crowley and extremely disappointed with Target eCards. My brother, Jack Crowley, bought four $[redacted] gift cards for me in Ft. Pierce, FL. When I tried to use them at the Braintree store, I could only redeem one of the gift cards instead of the four purchased. Despite visiting the store three times, the issue remains unresolved. Customer service, including speaking with Jose, finally helped after a long wait and multiple attempts. However, the problem persisted until the next day when I received an email declaring it resolved. My brother attempted to fix it online and in-store but to no avail, and he even mentioned canceling the order due to this mishap. What was meant to be a kind gesture turned into a disaster, spoiling my Christmas. I am now reluctant to shop at Target and prefer other retailers instead. Compensation is necessary for such inconvenience caused by Target's mistake. I believe significant discounts should be provided for either my brother and me if we choose to continue shopping there. Jose documented the issue in the customer service system, and I am adamant about finding a satisfactory resolution. At the moment, I refuse to make any purchases until this matter is adequately addressed. Please rectify this promptly to restore my faith in Target. Peggy Crowley

Dear Target Customer Service, Regarding my recent shopping experiences during the Thanksgiving and Christmas holidays, I wanted to share my positive feedback with you. Normally, my wife and I tend to shop elsewhere during these festive seasons, like local groceries or Amazon. However, this year, I was pleasantly surprised by the competitive pricing and discounts offered by Target, especially with the 5% discount using the Target credit card. For both Thanksgiving food shopping and purchasing Christmas gifts around Black Friday, Target outperformed our usual go-to options. The one-time bonus discount and the continuous 5% credit card discount made a significant difference, leading us to make most of our purchases from Target rather than Amazon. I believe if more customers are aware of the great deals and discounts Target offers, it could definitely challenge Amazon's dominance in the online shopping market. Please keep up the good work, and we look forward to doing business with you next Christmas. Wishing you a happy holiday season, Henry M.

Dear Customer Service Team, I am writing to address two recent incidents that occurred at your store in Boise. My wife and I visited the store after seeing a sign that advertised 50% off on all sleepwear, but upon checkout, we were informed that one item was not discounted as expected. The confusion led to us paying full price for two pajamas and an extra 20% for another pair. Additionally, we placed an online order for a game, Bob Ross The Art of Chill, to be picked up in-store but encountered issues when we went to collect it. The staff seemed unaware of the order, and after contacting my wife, we discovered that the item was actually unavailable. This experience was disappointing and did not meet our expectations. Moving forward, I suggest improving the accuracy of in-store promotions, enhancing the training of staff for online order pickups, and prioritizing customer satisfaction to avoid similar incidents in the future. Lastly, I believe that maintaining a higher standard of service will elevate the overall shopping experience at your store, distinguishing it from other retailers. Thank you for addressing these concerns promptly.

On October 11, [redacted], I experienced an accident involving an Up and Up laundry pod exploding into my left eye. I sought urgent care and had several eye appointments. Fortunately, there appears to be no permanent damage, but the expenses for appointments and medications during the waiting period were challenging. I am hoping to be reimbursed for these costs as the incident caused me distress and anxiety until I received the good news. I had difficulties driving and being in bright light for a few days. Despite my loyalty to Target as my favorite store, I will avoid buying this product in the future and have already shared my story with others. I am open to providing copies of medical notes and prescriptions for your review. Thank you, D. Hawkinson

I bought the last baby rocker with a clearance tag of $39.99, but it was scanned at $89.99. When I questioned the price, the "manager" Sara M was very rude, claiming people change stickers for discounts. I insisted that the sticker was new, but she removed it hastily. After requesting another manager, Deanna confirmed it was the last rocker but only offered a 30% discount instead of honoring the marked price. Sara M's accusations and attitude made me feel like a criminal. Shopping at Target used to be enjoyable, but after this experience, I'm hesitant to return.