TalkTalk Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about TalkTalk customer service, archive #2. It includes a selection of 8 issue(s) reported May 4, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I reached out a couple of months ago following my husband's passing to update our TalkTalk account to my name. Despite multiple requests for the change, my account still greets me as 'Alan.' About four weeks ago, I contacted customer service and was advised to create a new account. During this call, I aimed to simplify my services and lower costs, with a promised monthly bill of £33. However, my recent bill exceeded this amount, despite a payment of over £[redacted] made shortly before. Due to ongoing discrepancies and dissatisfaction with TalkTalk, I've decided to terminate my services and switch to another provider. As a new account was established, I understand there is a 30-day grace period to cancel without penalty. Please take this email as my formal notice to end the contract, enabling me to proceed with an alternate service. Kindly confirm this cancellation promptly via written communication. Thank you, L. E.
Reported by GetHuman7407508 on Wednesday, May 4, 2022 9:11 AM
I am reaching out regarding my long-time friend from the 1960s at Birmingham University, Martin Jenkins. Since we both lived in London, we have kept in touch via email yearly. However, I have not heard back from him since December [redacted]. Concerned about his well-being, I tried contacting him at his London address and phone number, but the landline is not in use. Martin, who is not keen on modern technology, has an email with Tiscali. I would appreciate any help in checking if he is okay or if there are updates on his well-being. Thank you. Roger Wisdom
Reported by GetHuman7885757 on Monday, October 17, 2022 6:51 AM
I have contacted support and they have run various checks confirming no issues. However, I still can't receive a signal on my phone or iPad unless I am right next to the Wi-Fi hub. When I try to log into my Tiscali account, it says "unable to connect." While I'm not tech-savvy, I believe the issue lies with the hub as I can connect at my daughter's place. I'd prefer to resolve this over the phone rather than through emails. Thank you, M P Smith.
Reported by GetHuman-mpaulsm on Tuesday, November 22, 2022 9:52 AM
Recently, I faced service disruption with Talktalk for several days. Despite suspecting the router as the issue, Talktalk still sent an engineer for assessment. Following unnecessary delays, the engineer validated the router as the problem. After a waiting period for the new router's arrival and the service restoration, upon reviewing my bill, I discovered additional charges for the engineer visit, coupled with a bill increase to £58. To compound matters, the promised service discount for the service disruption was not applied. As essential workers relying on uninterrupted service, unless this issue is promptly addressed and resolved, I will be seeking services from a different provider.
Reported by GetHuman-tcatcla on Sunday, December 4, 2022 7:16 PM
Hello, I've been experiencing ongoing issues with my Wi-Fi service for months now, making it extremely difficult to reach out to you. In my recent attempt to cancel due to the poor service, I was informed about possible consequences like losing my email address and incurring an additional fee. The Wi-Fi at home frequently disconnects, causing disruptions that hinder my work. My phone, iPad, and computer consistently lose internet connection. I kindly request a callback from Talk Talk to address these persistent problems; otherwise, I may need to consider legal assistance. Thank you, Pauline Porter.
Reported by GetHuman8121894 on Tuesday, January 24, 2023 1:52 PM
I am experiencing issues with my tiscali.co.uk email account in Preston area. I can send emails but cannot receive any through my POP3 client today (20/6/23). I have not made any changes on my end, so I suspect that the TT server might be experiencing some problems. The error message I am receiving is (0x800CCC1A) stating that the server does not support the connection encryption type specified. It advises me to try changing the encryption method or contact the mail server administrator or Internet service provider (ISP) for further assistance.
Reported by GetHuman-pkrigge on Tuesday, June 20, 2023 8:19 PM
In March [redacted], I signed up for TalkTalk Mail Plus using my [redacted] email address. This email is associated with two other addresses: [redacted] and [redacted] I am trying to reset the password for my [redacted] account linked to Microsoft Outlook, which has been disconnected for several weeks. Despite being able to access the TalkTalk website using [redacted], I am facing issues resetting the My Account password. I have received conflicting responses stating that my email isn't registered or isn't recognized. While the [redacted] and [redacted] accounts work fine with Outlook, the [redacted] account does not connect. I have checked settings and passwords with no discrepancies. I need assistance verifying the username and password for [redacted] in the Outlook Account Information Account/Server Settings for reconnection to MS Outlook.
Reported by GetHuman6852906 on Saturday, September 23, 2023 10:02 AM
I am encountering error (0x800CCC0E) preventing me from downloading my Outlook Inbox for [redacted] through the IMAP server. Residing in Germany, I am struggling to reach TalkTalk support without a UK phone number. Despite having an Account no., I cannot connect with support using it. My lack of technical expertise hinders me from following the steps outlined online to resolve this issue, which seems to be a widespread concern based on numerous search results. How can I effectively reach out to TalkTalk support for assistance with this matter?
Reported by GetHuman8675470 on Friday, October 27, 2023 10:44 AM

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