TV Licensing (UK) Customer Service Issues

My name is Enkeleda K. I recently received a letter from TV License stating that my 1-year TV warranty will expire on November 7th. The reason I am reaching out is that I have been facing issues with the remote control of the TV I purchased. When I took it back to the store for repair, they advised me to do it online. Initially, I was aware of where to request help for the remote control, but now with the warranty letter, I was unsure where to address this issue. I wanted to let you know about this problem, as the letter mentioned contacting for any TV repair needs. I would appreciate a prompt response. Thank you.

On September 24th, [redacted], I renewed my TV license online through www.licenceplus.co.uk and paid the £[redacted].00 fee. After receiving confirmation with ref number [redacted][redacted], I was surprised to get an email from TV Licensing asking if I forgot to pay. Following a call to explain the situation to Colin from TV Licensing, he directed me to contact you on this website. I have proof of payment through my bank statement and the printed confirmation from LicencePlus, which I can provide if needed. Dealing with this issue is causing me stress, especially considering my age. Dave

Dear Sir/Madam, I am a student currently residing on campus since September 30th. Yesterday, on October 9th, I received mail in an envelope with Reference No [redacted] addressed to ROOM 5, Flat [redacted], Costswold Court, Coldharbour Lane, Bristol BS16 1ZH. I want to inform you that I briefly streamed Al Jazeera and a Turkish channel on YouTube for just 10 minutes. I was unaware that we needed a TV license for this; no one had informed me of this regulation. I would like to clarify that I do not require a TV and will not be streaming any channels in the future. I have Netflix, which is sufficient for my entertainment needs. Is it acceptable for me to refrain from purchasing a TV license? Kindly respond to me at your earliest convenience. Thank you for your understanding. Regards, Akmurad

Subject: Formal Complaint Regarding TV Licensing Letter Dear Sir/Madam, I am writing to express my dissatisfaction with the recent correspondence I received from TV Licensing. Despite multiple previous conversations where I clearly stated that I do not watch or record live TV and therefore do not need a TV license, I was alarmed to receive a threatening letter about enforcement actions and fines. The reference code on the letter is [redacted], and I am seeking clarification on why I continue to receive such correspondence when I have clearly indicated my exemption status. I kindly request assurance that no further unnecessary communication will be sent to me or my address. Sincerely, G.

I recently received a letter from the TV License company addressed to 'Mr Jaime Gleave,' causing me stress due to misgendering. The letter referenced an IN01N9A3 code against me, which is concerning as I am not responsible for bills and not on the tenancy agreement living with my parents. I am puzzled about how they obtained my information for the Preston Enforcement Team. Moreover, we do not watch live TV or any BBC channels, solely using Netflix and Amazon Prime. It is frustrating that I cannot find an email contact for inquiries or express my concerns about their communication strategy.

I appreciate receiving emails that allow for responses, rather than the “do not respond” instruction. I wanted to clarify that I do not have a TV license that needs renewal since I do not have one. I am aware the free license scheme for pensioners ends in June, so I will acquire one then. Thank you, R Ford

I recently received a suspicious email claiming to be from TV Licensing. I wanted to bring this to their attention to warn others about this potential scam. Here is the content of the email: Subject: TV-Licensing[UK] Customer-Direct Debit From: TV-Licensing Customer-Support <[redacted]> To: [redacted] Date: Fri, 20 Mar at 13:37 Dear [redacted] TV Licensing Customer, We regret to inform you that your TV License renewal was unsuccessful due to payment issues. To avoid any disruptions, you need to set up a new Direct Debit. Please click on the link to set up Direct Debit now. Failure to keep up with payments may result in license cancellation or debt collection. Important Details: TV Licensing Number: [redacted]85 Licensed Email: [redacted] Validity Until: 20/3/[redacted] 14:37:09 To update your payment method or make a missed payment, log in to your account. Ensure sufficient funds in your account or pay the outstanding amount securely with your debit/credit card. This email is confidential and intended for [redacted] only. Please refrain from replying as this mailbox does not accept incoming emails.

I recently received this communication and suspect it's a scam: "Apologies for the inconvenience, but your TV License renewal was not processed automatically. To avoid any disruptions, the missed payment must be made when you arrange a new Direct Debit. Failure to keep up with payments may lead to license cancellation or debt collection actions. You can change your payment method by exploring your options. Ensure sufficient funds in your account or pay the outstanding amount online using a debit or credit card. Verify your bank details while logging in. Set up your new direct debit through the provided link. Regards, TV Licensing Team." Sender: [redacted] <[redacted]>

I turned 75, yet you kept deducting my TV license fee, leading me to seek a refund. Now, you are asking for payment well in advance of the due date, which isn't until six weeks from now. I will set up a new direct debit closer to the date when it's required by law to have a TV license. Until then, I kindly request not to receive any payment reminders as I won't owe any fees until after May 21, [redacted].

I recently got an email instructing me to set up a new direct debit because my fee wasn't collected. Believing it to be true, I sent a cheque along with a note mentioning my recent loss of my husband. It turns out it was a scam, and my cheque was cashed. Now, another fee is about to be taken from my bank through direct debit. I have requested a refund but haven't heard back yet. I don't want to overpay for a license, so I'm planning to cancel my direct debit until this issue is sorted out.

I will not sign any contract with you, physically or digitally, without my consent to use my data, and I will take legal action. TV Licensing Reminder 02 June [redacted] Hello [redacted], Today marks the deadline for your licensing renewal. We were unable to process a GBP 11.99 payment through your automatic payment method linked to your TVLicensing.co.uk account. To avoid potential prosecution, please renew your license immediately. Key Points: 1. Payment required for TV Licence number: [redacted] 2. Overdue balance of: GBP 11.99 3. Failure to make payments may result in license cancellation or debt collection action. 4. Click on "Edit Your Preferred Payment Method" to update your payment details. 5. Ensure to update the expiration date or choose an alternative payment method. If the payment issue persists, please address it promptly to avoid license cancellation within the next 2 days. For further details on why the payment was declined, reach out to your bank. Kind Regards, TVLicensing.co.uk Update TV Licensing Now Kindly note: This is an automated notification email, please refrain from replying. Recipient: [redacted]

I've had some trouble getting through on the phone multiple times and the wait times are very long. I need to cancel the TV license for 12 Penford Court, Penlline Street, Roath, Cardiff CF24 3DF. The flat has been vacant for four months. Unfortunately, I accidentally deleted my emails from [redacted] and can't find the license number. I typically pay via monthly direct debit. The property was closed due to COVID regulations, but I plan to rent it out privately. Best regards, Alan J. (Landlord/Owner)

I have been trying to pay for my TV license for over 75 for the last 6-8 weeks. I am not eligible for a free license as I do not receive any benefits. I attempted to pay online with my bank details, but encountered an error. I also set up telephone automation with my bank details, but received no acknowledgment. I completed a form with all necessary details, including my bank information, two weeks ago and have not heard back. When I emailed requesting an acknowledgment, the response was about applying for a free license, which is not applicable to my situation. Due to staff shortages from COVID, it has been challenging to reach anyone by phone as it is mostly automated. Despite the delays, I have not received any confirmation of my application being received. The response to my email was a standard one about the process of applying for an exemption, ignoring my specific query.

I am discontinuing all direct debits as we are relocating abroad. Our recent payment for the TV licence was made via BACS on September 1, [redacted]. The payment details used are as follows: Sort code: 60-80-09, Account number: [redacted]1, Account name: CBS TVL Telebanking, Reference: [redacted]. Despite our payment, we received reminders from TV Licensing, and after two phone calls, we were informed that our account reflects 'not paid' due to the direct debit cancellation. To address this, we sent a letter via signed delivery to TV Licensing's Customer Service Dept. The delivery was confirmed on November 2, [redacted], at 6:32 am with a signature 'CV19', which we found curious. Efforts to follow up through calls have been unsuccessful as all assistants were busy. We seek guidance to ensure our payment is recognized to avoid any penalties or issues. Appreciate any assistance. Regards, Edna Urwin (Mrs)

Dear BBC, I do not watch your channels nor do I intend to in the future. I have several reasons for this decision that I would like to explain. The moral standards of the BBC have declined significantly over the years, and this year, in particular, has been concerning. The overt promotion of the LGBTQ+ community seems excessive and misguided. While I have no prejudices against individuals based on their sexual orientations, I am wary of the normalization and influence these representations may have on children. Furthermore, the handling of cases involving individuals guilty of crimes like pedophilia within your organization is disappointing and requires urgent attention. Another issue that has influenced my decision is the biased opinions expressed by your presenters and newsreaders, promoting what I perceive to be a globalist agenda rather than unbiased reporting. I kindly request that you refrain from contacting me at my home address, or I may need to take further action. Regards, A. Richards

Subject: Issue with TV Licensing Account Dear Customer Service Team, I am writing to address an ongoing issue with my TV Licensing account. On 11/08/[redacted], I informed you of my move from Flat 3 Gordon Mansions to Flat 51 Knightstone House in Weston-super-Mare. I now reside in Sheltered Accommodation and qualify for a Concessionary TV Licence as part of my tenancy agreement. Despite multiple conversations with your representatives and assurances that my account would be updated, I continue to receive notices for outstanding payments from my previous address. I want to clarify that I am on a Concessionary TV Licence plan with Live West, the organization managing Knightstone House. I have settled all dues related to my previous address and do not owe anything to TV Licensing. Despite assurances from my Estate Manager, Angela Forsbrook, and previous discussions with your team, I am still receiving demands for payments extending to October and November [redacted]. I kindly request your prompt attention to resolve this matter and update my account accordingly to reflect the Concessionary payment plan in place. Sincerely, Nicholas S.

Subject: Address Update and Concessionary T.V. Licence Issue I am writing to address an ongoing problem I have been experiencing with my TV Licence since 11/08/[redacted]. I previously informed TV Licence of my move to Sheltered Accommodation from my previous address at Flat 51 Gordon Mansions, 9 Gordon Road, Weston Super Mare North Somerset BS** *QB. My current address is Flat 51 Knightstone House, Lower Bristol Road, Weston Super Mare, North Somerset BS23 2PQ. I am entitled to a Concessionary T.V. Licence according to the agreement at my Sheltered Accommodation. Despite my Estate Manager submitting the application, I continue to receive reminders for payments related to my old address. I have had multiple conversations with customer service, clarified my situation, and was assured the issue would be resolved. However, I still receive notices for outstanding payments. My Estate Manager, Angela Forsbrook, has confirmed she contacted TV Licence on my behalf. I kindly request immediate assistance in updating my records to reflect my current concessionary payment plan. Your prompt attention to this matter is greatly appreciated. Best regards, Nicholas Smedley

I cashed my cheque from HSBC, number [redacted], amounting to £[redacted].50 on the 8th of October. Despite this, I have yet to receive my license. I understand that the current circumstances may have impacted your staffing levels, but I find this to be no excuse for the delay. I have tried to address this issue over the phone, however, I have not had any success. Instead, I have been given various excuses that did not resolve my problem. I have provided all necessary details such as my bank account information and clearing code during these conversations. On the 10th of October, I was promised that an email would be sent to my bank to confirm the recipient of my cheque, but I have not received any follow-up. Subsequently, on the 10th of November, I raised the concern again and was told that contact would be made within two days, which was later changed to one hour. Unfortunately, I am still awaiting a resolution.

I typically pay for my TV license with my card, but now I want to switch to Direct Debit. On November 19th, I spoke with a representative who canceled my card payment plan. They provided me with a number, 0[redacted], to call. When I contacted the number, I was told to wait until the card processing was complete. I was advised to call back on the 20th of November. Despite numerous calls throughout the day, I was unable to reach anyone to assist me. My TV license number is [redacted], and my customer number is [redacted]86. I have a history of timely payments. I would appreciate help resolving this issue and setting up a Direct Debit. Thank you. Regards, Jairo G.

Reference [redacted]. Firstly, I accidentally canceled my monthly direct debit plan and apologize as I mistook Capita Business Services for TV Licensing. Initially, I made two payments of £15.75 each through my Barclays Debit card. Being 83 years old, I was concerned about forgetting to pay, so I decided to clear the remaining balance of £[redacted] on December 7, [redacted], from my Barclays current account. In total, I paid £[redacted].50, covering the full TV license amount. Hello Mrs. H, I hope you are well. Thank you for using the Secure Message Service and for addressing this issue. I have reviewed your account and can verify that the £[redacted] was transferred directly to TV Licensing on 07.12.[redacted] via online banking to the account details provided below. Despite this payment, TV Licensing claims they have not received it. Kindly provide them with the aforementioned details for further verification. I have completed multiple forms, called, and sent a letter dated December 9, confirming that all payments have been made. Despite these efforts, TV Licensing insists there are outstanding payments. I urge someone to rectify my account, as all dues have been settled.