TRS Recovery Services Customer Service Issues

I am having trouble disputing charges with TRS Recovery due to numerous fraudulent charges on a closed checking account. Despite apologies from TRS and Amazon, they still request my bank account number, which I don't have since the account is closed. Communication with TRS has been unhelpful, with them even hanging up on me. I lack a fax machine and full information to submit a complaint online. Unsure if I should print, fill, and mail their form, as I don't own a printer. I shouldn't be liable for these charges and feel frustrated by the runaround.

I recently received a debt collection notice regarding an issue with a double charge at Wal-Mart on 8/11/18. During my visit, my check, totaling $[redacted].47, was accidentally not returned to me by the machine. After a 30-minute wait, the store confirmed the check was stuck. Upon checking my bank statement, I noticed the charge was there twice. My bank refunded one charge and informed Wal-Mart. I have evidence in my bank statement if needed. Please resolve this to avoid any impact on my credit. The reference number on the letter is [redacted][redacted]. Anxiously awaiting your reply. Thank you.

I recently received a letter from TRS regarding a stopped payment on a check I did not authorize. My bank has verified no stop payment was issued. The check for $25.85 to Save Mart on Jan. 9 is still outstanding, and I suspect a mistake with their equipment. The reference number is #[redacted][redacted]. Save Mart has not returned my calls despite providing my contact information. It's frustrating not to have been contacted before this issue escalated. The difficulty in reaching TRS is upsetting, with numerous complaints visible online. The lack of communication and service is concerning. Miriam J. [redacted] Mercedes Ave. Citrus Heights, CA [redacted] [redacted]

I recently fell victim to fraud, receiving paperwork claiming money is owed. I don't have a bank account. I faxed all the necessary documents and would like to confirm if you've received them. My name is Michael Moore, contact number [redacted]. The perpetrator has been caught, and the detective needs more information about the case. The recovery service for TRS mentions contacting ZahKeya Harshaw, but no one seems to know what to do. Please help as the detective requires details on these charges.

I have been attempting to reach TRS Recovery Services for several weeks but have had difficulty. After trying the contact number [redacted] without success, I received a letter with a different number, [redacted]. However, even after pressing 0 to speak with an agent, the system loops through the prompts without connecting me. This frustrating experience has been the most challenging I've encountered with a company. I would greatly appreciate it if someone could provide a direct number that allows me to speak with a live person.

Today's date is June 11, [redacted]. My reference number is [redacted][redacted]. The charge in question is disputed and I want to clarify that I did not make this purchase or receive the product from Amazon back in April [redacted]. Amazon confirmed they stopped the order and filed it as disputed. Despite this, I received a letter from you on June 8, [redacted], regarding the same charge. Amazon Customer Service also confirmed to me that they marked it as a disputed/fraudulent charge. I have no intention of paying the $60.18 as it is a fraudulent charge. Please contact me urgently at [redacted].

I reside in Deerwood, MN [redacted]. On July 1, Northern Lights Casino in Walker, MN processed my funds through a credit union despite my instructions not to, due to having only $5.00 in it. After encountering issues using my USB debit card, they attempted the transaction regardless. Following my request and a discussion with the manager, they assured me the funds would be drawn from USB. However, later upon checking my account, I discovered four $25 overdrafts at the credit union. Despite efforts to resolve the issue with the casino, I ended up paying $[redacted].00 for the overdrafts and fees. I seek reimbursement of $[redacted] from the casino as I firmly believe they are responsible for this situation. Any help you can offer would be highly appreciated. Thank you. -Douglas Heuer

I am having a problem with my Amazon account. They are claiming I owe them $[redacted], but I dispute this. TRS Recovery Services says I made a $[redacted] purchase that was returned, but Amazon shows I did not make this purchase. Additionally, they are mentioning a $29.99 charge, which I did make, but one item was returned. I have explained this to multiple phone representatives, as I live in a small apartment and do not have anything that expensive from Amazon. My Amazon order history should reflect the items I purchased accurately, showing the return and the correct amounts spent.

I have recently received emails and letters from your company claiming that I owe Amazon for products purchased with checks. I want to clarify that I have not made any purchases or received any items from Amazon using checks, especially from the specific email account mentioned. Additionally, I do not even have a checking account. Due to this misunderstanding, my Amazon account has been put on hold, restricting me from using a digital gift card received as a Christmas present. I kindly request that this issue be addressed and resolved promptly to avoid any further inconvenience. Thank you.

I received this message from Amazon regarding a payment issue with TRS Recovery Services. I haven't been able to make purchases on Amazon, although my account isn't on hold. I am unsure about the charges mentioned because I don't have any orders, yet my order history shows some. I would like to resolve this matter so I can continue using my Amazon account for purchases.

I recently received a debt collection notice related to an account I used with a company called eToro for trading stocks and cryptocurrencies about four months ago. They are claiming a $[redacted] chargeback from my bank account, which I believe they allowed me to use on credit without informing me. I was surprised to receive this notice as eToro never alerted me about any outstanding debt. Soon after, TRS Collection Services sent me a collection letter without any prior communication from eToro. I have unsuccessfully tried to contact eToro via email and phone and have experienced repeated disconnections when trying to reach TRS Collection Services. I am concerned about the legitimacy of this debt, whether it is a scam, and why eToro did not inform me earlier before involving a collection agency that may negatively impact my credit score.

Hello Vonita, I'm sorry to hear that TRS has not yet removed you from their system even after confirming the return of your items with Amazon. I have submitted a request today on April 11, [redacted], regarding Order ID: [redacted]-[redacted], for you to contact TRS and address the issue. Thank you for being a valued member of our Amazon Family. Your prompt attention to this matter is greatly appreciated. I hope you have a wonderful day ahead. If you have a moment, we would love to hear your feedback by using the buttons below to rate your experience today. Warm regards, David R Amazon.com

I'm experiencing some issues with my Amazon account that have been ongoing for over a month. Recently, my account was locked due to unauthorized purchases made after my phone was lost and my accounts were hacked. Some items were bought but never received, and despite me trying to contact customer service multiple times, the problem hasn't been resolved. I also have credit of $[redacted] in my account, which I'm unable to use. I filled out the required form as instructed but haven't heard back. I rely heavily on Amazon for our household needs and have been frustrated by the lack of support. I just want my account unlocked or the credit refunded in a different form so I can use it. Any assistance would be greatly appreciated.

I attempted to submit a dispute with Amazon online, but I am encountering difficulties. When I try to attach documents, an error message saying "Please Check this value" appears, preventing me from submitting the form. Even after removing the comments, it still shows a "Submission error." This situation is hindering my ability to effectively dispute. I also shared details regarding an unauthorized transaction and the lack of notification from Amazon regarding payment issues. Without proper resolution, it might seem like I did not provide sufficient information for the dispute. Here is the reference number: [redacted][redacted].

On January 14, [redacted], I picked up my vehicle from Cook's Paint & Body Shop and paid with a check. However, on January 18, and again on March 7, I noticed the funds were never deducted from my account. Upon investigating with Telecheck, they confirmed they had deposited the funds into the shop's account due to using the wrong bank account number. Despite several attempts to resolve this issue and requesting a refund of $12.80 plus $5.00 for Telecheck's error, no refund has been received to date. Recently, on March 22, I received a debt collection letter from TRS Recovery Services, which is owned by the same parent company as Telecheck. After contacting Telecheck again on March 25 and being reassured the matter was settled, I requested an email confirmation for documentation. Despite multiple follow-ups, I have not received the promised email or resolution.

I received both of my Amazon orders on July 30th. Amazon did not charge me for those orders until July 31st instead of at the time of the purchase as I had anticipated. At the time they charged me, (July 31st) I still had enough funds, which they took. As you can see in the screenshot of my bank account transactions, after they charged me I still had $14.01 left in my account. For some reason unknown to me, I was additionally charged $30 on August 1st for insufficient funds, even though they still got their full payment. Because of this, my account went negative so I added $40 to my account on August 4th to make up for the additional fee. At this point I was okay to let it go but on August 7th I was again charged $30. To this point I was very displeased and soon after I received an E-mail from this Recovery Service. Due to this, I would like to contest both of those $30 fees. Thank you.

I recently made transactions on DraftKings totaling $[redacted] from my Chase account, winning and losing games before transferring the money back to my bank account in 16 transactions. On September 18th, all the transactions were processed and appeared on my bank statement. However, on September 22nd, I noticed the same 16 transactions posted twice with the tag "ACH Return Fee." Despite my attempts to contact DraftKings for several hours, I haven't received a response aside from my account being locked for verification, despite submitting my picture and driver's license. I then contacted my bank to dispute the duplicate transactions, which now total 32, equaling the same amount. I searched online and found many others experiencing the same issue. Can anyone help me understand why this is happening?