TD Ameritrade Customer Service Issues

I need to reset my account due to inactivity and issues with bugs causing problems with my GTC limit orders. I am reluctant to place live market orders until this is resolved. Additionally, I am requesting the AON/FOK button functionality. I have noticed that the live chat option is no longer available in my upper panel. I would appreciate any assistance with these concerns on the platform. Thank you.

In [redacted], I opened an account with TD Ameritrade and invested in ilgy stocks, which later changed its name to ilgl and then vmsi. Since [redacted], I haven't accessed my account. When I called, they said it might have been deleted due to its age. I've sent over 15 unanswered messages through the center. I have my account number and all necessary documents. How can I regain access to my account and ensure my rights? I'm really troubled by this issue.

In [redacted], I opened an account with TD Ameritrade and purchased shares in the ilgy company, which later changed its name to ilgl and then to vmsi. I haven't accessed my account since [redacted] and now when I tried to log in, I was informed by phone that my account may have been deleted due to its age. I reached out through the message center with no response to over 15 messages. How can I regain access to my account and ensure my rights are upheld? I have the account number and all necessary documents. Your assistance in resolving this matter would be greatly appreciated.

I used to have an account with your company. Previously, when I called to inquire about my inability to make transactions, I was kept on hold for an extended period. The representative mentioned unusual activity on my account and said he was investigating. Concerned about not being able to access my account, I waited on hold once more. When he returned, we got disconnected. Subsequent calls placed me in a queue for over two hours. Turning to messages, today, I received my monthly statement only to find that instead of seeing my balance of $3,[redacted].15, it now shows an income write-off credit associated with my account number. As a 65-year-old facing health challenges, I am bewildered. Please assist me in understanding the status of my funds and why I am unable to use them.

I am facing an issue with the tax documents TD Ameritrade submitted to the IRS. The amounts listed are incorrect and do not relate to me. I have tried reaching out to their customer support but haven't had any luck in resolving this matter. I am unsure if this can be fixed in person at a local branch or if they have an accounting department that can address this. I have filed a tax extension, but I need to correct these errors to avoid possible audits. Any guidance on who to contact or visit at TD Ameritrade for amended tax forms would be appreciated. Thank you for any assistance you can provide.

I recently opened an account with TD Ameritrade and transferred around $21,[redacted] from my previous investment account. However, they promptly froze my account. Despite submitting the required documentation and trying to contact them, it has been nearly a month without any response. Due to my hearing impairment, I use their TTY line, but it's only available until 2:00 my time and I never got through. I tried the [redacted] TTY line, and a customer service representative seemed annoyed, directing me to the fraud department. When I asked for their contact details, he ended the call. I simply want to close my account and retrieve my funds as trading is my source of income. It's frustrating that my money is inaccessible. The check is legitimate and issued by a reputable bank, so there should be no reason for the account freeze. I find the lack of communication unacceptable.

Hello, I’m Phillip L. Sullivan, and I’ve set up two Coverdale accounts for my granddaughters, Aurea Marie Wagner Knight (11 years old) and Miekeree Wagner Knight (14 years old). I have been the sole contributor and manager of these accounts. Due to the financial strain caused by the pandemic, I need to withdraw over $16,[redacted] from Miekeree's account. Unfortunately, the representative I spoke with on the phone didn’t provide much assistance, claiming I need a power of attorney. I have various forms of identification and documentation such as passports, driver's license, and marriage certificates. Although I lack proficiency with email, you can reach me at [redacted] or [redacted]. I have an account with Alpine Bank in Aspen, Colorado, and I’m ready to provide any necessary information promptly. Please respond promptly to assist in resolving this urgent matter. Thank you.

Hello, my name is Thomas E. Bowlby and I have been a Scottrade crossover client since February [redacted]. I recently updated my address with the USPS to W7017 Hickory Nut Trail, Appleton, Wisconsin 54[redacted], and TDAMERITRADE was notified on or about Nov. 2nd. I normally receive my client account statements between the 9th and 13th of each month, but I did not receive the statements for November [redacted]. Can you please resend duplicate copies to my new address? Thank you!

Good afternoon. First of all, I apologize for the inconveniences I encountered while creating the account. I received confirmation via email that the account number is [redacted]04. Unfortunately, I am facing an issue as I cannot recall my user ID and password. Can you please assist me with this? My email is [redacted] Thank you in advance for your support and cooperation. Sincerely, Gloria Liliana O.

Hello all, I'm an investor seeking clarification. I came across conflicting information on social media regarding the short interest for the stock symbol $AMC. Yesterday, it was reported at 40%, but Fintel claimed the screenshots were manipulated, stating the actual short interest is 18%. Today, a screenshot from someone's TD Ameritrade app indicated the short interest for $AMC was over [redacted]%. Can anyone shed light on this discrepancy? I'd appreciate any evidence to confirm the accurate short interest percentage.

I am writing to seek assistance regarding an issue with my Ameritrade account. Unfortunately, my son has accessed my husband's Ameritrade information, including account number #[redacted]57, and I am unsure of the broker but vaguely recall Joe Papez at Centaurus Financial. This occurred after my husband's passing. My son has taken control of the assets and intercepts all statements. Despite the account being in my and my husband's names (Sanford and Emily Tannenbaum), my son has manipulated paperwork to receive all documentation. He also now redirects all mail to himself. Any guidance on how to retrieve my statements and regain control of my account would be greatly appreciated.

It has been over three months since my account was frozen or closed without a valid reason. I received a fraud alert on my credit card, which led to the bank flagging my account as a fraud when I didn't respond quickly enough to approve a transaction. After calling the bank to resolve the issue, it was confirmed that the situation was not related to my account with you. I am puzzled as to why my account is being closed unjustly when I have done nothing wrong. I still have a balance of $[redacted].00 in my account and I am eager to resume trading. Please assist me as I have been waiting patiently for a resolution, which has already exceeded the expected timeframe.

I need my Ameritrade account # [redacted]29 unfrozen. Despite my attempts to reach out to TD Ameritrade through various methods, I have not received a clear explanation as to why my account is frozen. As a loyal customer for over two decades, it is disheartening to face this issue. The lack of transparency in the financial industry's decision-making process is concerning, especially when it affects individuals like me with no prior notice or valid reason. These frozen funds are crucial for avoiding foreclosure on my home, adding to my distress. I am seeking assistance in resolving this urgent matter. Your support in this challenging situation is greatly appreciated. Thank you. J.D.H.

To Whom It May Concern, I am writing to request the closure of my Ameritrade account with reference number [redacted]45. Despite several attempts via email and telephone, I have been unsuccessful in my previous requests to close the account. As a UK resident, receiving account statements by post every few weeks despite a zero balance has become unnecessary. Unfortunately, I no longer have access to my account details as my email has changed since its creation, further complicating the closure process. I kindly ask for the permanent closure of my account and to be removed from your mailing list to avoid unnecessary post and packaging costs. Thank you for your prompt attention to this matter. Best regards, Denis Billings

I am encountering a frustrating issue with my IRS tax refund. I deposited the check into my TD Ameritrade account and then requested a wire transfer of a portion of the funds. However, the next day, I found my account was frozen and I couldn't log in. When I contacted customer service, I was accused of account owner fraud and told I needed to wait for a letter in 60 days to resolve the matter. It has been 30 days with no updates or communication. I have visited two branches, provided all my tax return documents, and even proven my identity, but it seems like no progress has been made. The money in my account is crucial, and this situation is jeopardizing my living situation. The lack of communication and treatment from the compliance department is extremely disappointing, and I feel like I am not being heard. This experience has left me extremely dissatisfied with the company, especially considering they are not accredited by the Better Business Bureau after so many years in operation. The lack of interaction with clients from the compliance department is unacceptable and frustrating beyond belief.

My spouse and I hold 3 Ameritrade accounts. I am reaching out regarding our Joint taxable account. We are experiencing issues with the "transfer from account" function and would appreciate your assistance with two requests: 1. **Tax Withholding:** We have computed our estimated interest and dividend earnings for [redacted] and request that $25,[redacted] be withheld for state and federal taxes by you. 2. **Funds Withdrawal:** We plan to withdraw $28,[redacted] with no additional withholding, and kindly request a check be sent to us by mail.

I recently received an email notifying me that TD Ameritrade will be transitioning entirely to Charles Schwab. I previously had a Charles Schwab account but was not satisfied with their platform, prompting me to switch all my funds to TD Ameritrade earlier this year to avoid their tools. Will we have the option to retain the current platform, or is the transition mandatory? If not, I will begin exploring other platforms. Could you provide details on when this move is scheduled to occur, so I can plan accordingly? Thank you, M.L. Castellanos

Hello, I am in need of replacement certificates for 4 share holdings as I have misplaced them. My agent was TD Waterhouse. It has been a long time since I last saw them. I can provide you with all the necessary information for this request. The address where I would like the replacements to be sent is 1 Mina Avenue, Slough, SL3 7BY, Berkshire. My name is Avtar Singh Bhogal. My date of birth is 21/06/[redacted]. My old address was 16 Burns Avenue, Southall, Middlesex, UB1 2LR. Thank you for your assistance. Regards, Avtar Bhogal.

Hello, I am a client and a developer utilizing the TD Ameritrade API for developers platform. I have been successful in retrieving candles history data for Equities symbols and indexes data, such as "$SPY.X" and "$NYA.X". I am now curious if I can access data for special symbols like $ADVN and $DECN using the provided API or any other API. Please verify with R&D if it is possible to obtain data for these symbols as they are available in the TOS. Thank you, Alon Guterman

I established a revocable trust account in my name and sent an initial $[redacted].00 check, which has recently cleared. I received confirmation via email ([redacted]) that the account was successfully opened. My wife, A.C.R., also has a trust account ([redacted]34) on which I have trading access. Although I can still access my wife's account, I am unsure how to access my newly created trust account to add funds. Will I need new login details for this account? I am looking to modify the funding. Name: D.F.R. (last 4 digits of Social Security: [redacted]) I have hearing difficulties and would appreciate communication via email.