TCF Bank Customer Service Issues

I am having trouble accessing my account. I reached out to Mona Lisa at the Warren, MI branch where I opened my account. I provided my SS number and date of birth for verification. She attempted to add two phone numbers for sending verification codes, but it was unsuccessful. Adding my email, [redacted], was not an available option. Contacting customer service resulted in long wait times, nearly an hour, on two occasions prompting me to disconnect. As I reside in the Philippines, long international calls are costly. I kindly request to include my email as a recovery option to regain access to my account. Thank you. - E.K.

I am having trouble accessing my digital banking account as the verification code is being sent to my sister's phone in the USA. I live and work in Germany, using a different mobile phone with a 10-digit number, which is not being accepted by my digital profile that only allows 7-digit numbers. I need to be able to use my 10-digit German iPhone number or have the verification code sent via email. I recently spent two hours on hold for a call that got disconnected just as I started explaining my issue.

I have been a TCF user for almost 40 years and have utilized Quicken Financial Systems for over 25 years. Every checking transaction from the past 25 years has been accurately recorded in Quicken, resulting in balanced TCF bank statements monthly since January 1, [redacted]. However, this month, for the first time in many years, my accounts do not reconcile. I am disappointed by this change and find the new checking account statement lacking critical information compared to the previous TCF statement. Without a previous balance and date, it is challenging to determine where the discrepancy lies—whether it is on my end or TCF's. The recent merger between the two banks appears to have caused significant issues, and it is evident that more thorough testing was necessary before implementation. Providing a previous balance and date, along with the current balance and date, would greatly assist in resolving these discrepancies and restoring confidence in the system. This discrepancy has made me consider closing my account after nearly four decades as a TCF customer.

To whom it may concern, We have been attempting to resolve an issue with TCF but have been unable to contact anyone. Last month, we received a letter stating we were past due on our line of credit payment, despite always being up to date with auto-pay. When we tried to log in with our account number, it didn't work. After numerous failed attempts to speak with a representative over the phone (each call lasting over an hour and a half), we never connected with anyone. In our most recent statement, we discovered a new account number had been assigned without prior notice. Despite not being able to reach anyone over the phone, we managed to pay the past due and current amounts through the new client payment portal. Unfortunately, the portal only shows the amount due without an overview of the entire loan, making it challenging to manage. We have tried calling for tech support to no avail. This issue is affecting us significantly as we are in the process of purchasing a new home. We kindly request prompt contact from TCF. If direct contact is unsuccessful, please provide us with a representative's name and number for assistance. Sincerely, M. E. Stewart & J. W. Tosney

In August, TCF froze my account without notice, causing bills to go unpaid and checks to bounce. Despite many attempts, the customer service representatives were unhelpful and dismissive of the issue. Finally, when I managed to escalate the problem, I was assured it would be investigated, but it has been a week with no response. As a long-time customer, I am appalled by the lack of customer service. I demand that my account be unfrozen promptly and the outstanding bills be settled, as I have sufficient funds available. Following the merger or upgrade, TCF must take responsibility for the disruptions caused. It is frustrating that I can only communicate with unhelpful call center agents who provide no real solutions. I am unable to visit a physical branch due to distance, so I rely on phone support which has been unsatisfactory. Assistance is urgently needed.

Dear Escrow Department, I recently had my mortgage transferred to TCF from Chemical Bank and have encountered issues with unexpected escrow payments. My original mortgage agreement did not include escrow, as my homeowners insurance and taxes are up to date. I am requesting the closure of the escrow account, the return of my funds with interest, the removal of any late fees, and the correction of any negative credit report entries associated with this matter. Despite multiple attempts to contact the escrow department through your customer service line, I have not received a response. I believe I have provided sufficient notice of this credit dispute. Thank you, Kathy C. B. [redacted] [redacted] [redacted]

Dear Mr. Snider, I am reaching out to introduce Mared Mechanical, a company with over 45 years of experience in HVAC, Fire Protection, Plumbing, and Controls in South-Eastern Wisconsin. Our proactive approach aims to provide efficient solutions, and we have recently hired three employees from W.H. Jacklin to enhance our services. We are concerned that your current contractor is facing issues, and we would like to offer our expertise to cover the HVAC needs of TCF Banks in Wisconsin. Our team is equipped with experience, technicians, and a 24/7 Emergency Phone Line. Please share our details with the relevant department heads to discuss servicing your facilities. I am available anytime to address your requirements. Looking forward to the opportunity of working closely with you. Thanks, Scott Bahr Account Executive Phone: [redacted] Cell: [redacted] Fax: [redacted] Email: [redacted] Address: [redacted] West Douglas Avenue, Milwaukee, WI [redacted] Website: www.maredmechanical.com

Hello, my name is Kathy Gray. My email address on file is [redacted]. My account was recently closed on 10/09/[redacted] due to financial hardship. I contacted the bank before the closure, informing them that a large deposit would be made within a few days, and it is scheduled to be deposited on 10/13/[redacted]. The deposit of $6,[redacted] will post. Unfortunately, my account's closure has added to my hardship as my godson was murdered on Oct 3, [redacted], and I need the funds to bury him and restore my account. I was a victim of identity theft, leading to stop payments from my employers, but that issue has been resolved. I kindly request for my account to be reassessed and reopened to restore its good standing. Thank you. Kathy Gray [redacted].

I would like to bring to your attention the following: I, O.N.C. applied for a COVID-19 TCF (Household) Loan and received an approval message on June 9, [redacted]. The approval message requested my bank account details for the loan disbursement within 48 hours. The bank details provided were: Bank: First Bank Account Number: [redacted] BVN: [redacted] Phone Number: [redacted] Account Name: O.N.C. However, I have not received any alert regarding the loan disbursement. On October 28, [redacted], I received a message stating the transaction on my bank account failed and visited the bank the same day to rectify it, but there has been no further communication or disbursement. I seek advice on how to resolve this issue and expedite the loan disbursement process since it has already been approved. Thank you.

I work at Camping World and we settled loans for two customers through your bank, awaiting titles with liens released. The first customer, Grandowicz, payoff sent on July 22. Second customer, DeKnight, payoff sent on 9/28. We have tried contacting your bank via phone, email, and fax with no response. Unable to provide titles for new customers as your bank hasn't released them. Urgently need resolution. Please prioritize this matter to avoid further escalation. Address: [redacted] Sportsman's Dr Rossford, OH [redacted]. Email: [redacted] Phone: [redacted]. Kindly contact me with any necessary information. Thank you, Nicole McCluskey, Business Manager.

I am frustrated with the inconsistency in bank hours. If banks are going to be closed, they should remove the open sign to avoid inconveniencing customers. I don't believe the pandemic is a valid excuse since crowd control measures can be implemented, as seen in large stores. Recently, I drove to another town only to discover the nearest bank was closed, leading me to spend unnecessary time locating an open branch. This situation is unacceptable.

I need to share my situation quickly. I am near TCF Bank in Rancho Manana and Saint Anthony, Minnesota. I am in rehab due to a traumatic brain injury I had on February 1 of last year. My husband won't give me my ID, credit cards, or any access to our joint accounts anymore. He has control over all our accounts now. I'm left with a savings and checking account. Can you check on them occasionally? Thank you.

I attempted to make a purchase but it did not process, despite having sufficient funds. On the second try, the same issue occurred, prompting me to provide additional information for verification from the bank. After confirming, I tried to proceed with the payment but encountered the same problem. I then contacted the bank and was instructed to input the card number and PIN. Unfortunately, the system did not recognize the PIN I entered.

In February this year, TCF incorrectly froze my checking account, causing significant problems. After my account was unfrozen, all of my recipients were missing. Despite attempts to re-enter them, two automatic payees were overlooked, leading to continued payments without them being in the recipient list. I have since canceled one payee and need to adjust the monthly payment amount for the other. I also need to add a recipient, "Macy’s American Express Account," which the system is not allowing despite the information being correct. Despite contacting customer service and receiving a case number, the issue has not been resolved as indicated in the email communication received. I am deeply dissatisfied with the level of service experienced and am requesting prompt resolution and a call back. As a long-time loyal customer, the service received this year has been disappointing.

I recently got disconnected by a customer service representative at your bank. I reached out regarding the cancellation of a $[redacted].00 mortgage payment to Loan Care before January 1, [redacted], as part of my mortgage refinancing process. My checking account number is [redacted]. I am struggling to connect with someone over the phone. Could you assist me with canceling this payment and let me know if you need any additional details? Thank you for your help.

Dear Sir/Madam, I am writing on behalf of my wife, Phayboune Manivong, who is currently in lockdown in Laos due to Covid-19. Our house is near Mr. Bounchanh Thongsamut, a friend of my wife. His debit card will expire next month, and my wife has requested assistance for him. Mr. Bounchanh Thongsamut, who lives at [redacted] Pathomephone 40, near Pakse Champasak Province Laos [redacted], recently visited the US Embassy in Vientiane to validate his status. I have attached a copy of his debit card and passport for your reference. Given his inability to travel back to Vientiane due to health reasons, we kindly ask for guidance on how the bank can help facilitate the renewal and delivery of his debit card to Pakse Laos. Your support in this matter would be greatly appreciated. Kind regards, Kenneth Carl Cooper

Subject: Assistance Required for Debit Card Renewal Dear Sir/Madam, I would like to request assistance for my wife's friend, Mr. B. Thongsamut, whose debit card is expiring next month. Due to the Covid-19 pandemic, Mr. Thongsamut cannot travel to Vientiane to renew his card and resides near Pakse in Laos at [redacted] Pathomephone 40, close to Pakse Champasak Province, Laos [redacted]. Recently, he visited the US Embassy in Laos and verified his identity. Please advise on how the bank can facilitate sending a renewed debit card to Pakse, Laos, as Mr. Thongsamut's health concerns prevent him from traveling back to Vientiane. Attached are copies of his debit card and passport for your reference. Your prompt assistance in this matter is greatly appreciated. Kind Regards, Kenneth Carl Cooper [redacted]

Dear Sir/Madam, I would like to bring to your attention that Mr. Bounchanh Thongsamut, a friend of my wife Phayboune Manivong, resides near our house in Laos. My wife, currently in lockdown due to the Covid-19 pandemic, requested me to inquire on behalf of Mr. Thongsamut regarding his expiring debit card. Mr. Bounchanh Thongsamut recently visited the US Embassy in Vientiane to validate his status for Social Security pension benefits. I am attaching a copy of his debit card and passport for your reference. Given Mr. Thongsamut's inability to travel due to health reasons, kindly advise on the process for renewing his debit card and having it delivered to Pakse, Laos. Your prompt assistance in this matter would be greatly appreciated. Warm regards, Kenneth Carl Cooper

I fell victim to a scam by a fraudulent company posing as Norton Software, claiming they charged me $[redacted].99. They demanded the payment through Zelle but never actually deducted the amount. The scammer tried to deceive me into giving them money under the guise of a refund. They sent a suspicious email to my inbox with false renewal information for Norton Safety Pack. The phony invoice included a fake product name, order date, and payment method. The scammers even provided a phone number for supposed billing assistance but warned against replying to the email. I plan to visit a nearby TCF branch to request a new debit card for security.

I am Molly Jo Lewallen. Approximately 7 to 8 months ago, I opened a checking account with TCF Bank. Unfortunately, my purse was recently stolen, containing crucial items such as my identification card and account number. I am in a financial bind and urgently need access to my money. Any guidance on how to proceed would be greatly appreciated. Thank you for your assistance.