Syncplicity Inc. Customer Service Issues

Upon starting my laptop today, a message alerted me about my expired account subscription, prompting me to contact you. Oddly, just two days ago, I got an email stating my subscription was renewed and my credit card was charged as usual. This payment was successfully processed as confirmed by my credit card company. Hence, my subscription should not have lapsed. Furthermore, attempts to log in have been futile as my password is unrecognized by your system. Even after resetting the password, the new one isn't acknowledged either. Access to my account for troubleshooting is currently impossible. I am a loyal customer facing unprecedented issues. I urgently require your assistance to resolve this matter. Enclosed is my latest invoice reflecting my updated subscription status.