SwagBucks Customer Service Issues

Archive 7

The following are issues that customers reported to GetHuman about SwagBucks customer service, archive #7. It includes a selection of 12 issue(s) reported August 18, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble accessing my Swagbucks account. I initially signed up through Google and completed surveys for around two weeks. I redeemed points for a $25 gift card and received a confirmation, however, I never received the gift card. Recently, I am unable to log in using my Google account. I am receiving multiple emails and text messages daily prompting me to complete surveys and submit receipts for points, but I am only directed to the login page. I have tried contacting Swagbucks via emails to [redacted] and [redacted], but have not received any response.
Reported by GetHuman8570469 on शुक्रवार, १८ अगस्त २०२३, रात १:०८ बजे
I bought two $[redacted] Carnival Cruise gift cards totaling $[redacted], but I haven't received them yet. The status still shows as processing, and my account doesn't display the gift cards. Frustrated, I requested a refund by canceling my purchase. Despite calling the [redacted] number, no one has answered, and I'm eagerly awaiting my money back. With a cruise looming in a few weeks, I urgently need the refund. Had I known it would be this confusing, I wouldn't have made the purchase.
Reported by GetHuman-kiokalha on मंगलवार, २२ अगस्त २०२३, शाम ७:२१ बजे
Hello, I am experiencing an issue with my phone causing me to lose a game of Dice with Buddies at level 36. I go by the name Brenda Drury and you can reach me at [redacted] I hope you still have the pictures I sent you as proof of the game including the start date and finish. I have followed all instructions given to me. I am eagerly awaiting the two dollars promised for participating in the offer. At 66 years old, it was quite a challenge. I have noticed that every time I comply with your requests, there is always something new required, which makes me question if this is a scam. Looking forward to your response. Thank you, Ms. Drury.
Reported by GetHuman8582905 on शुक्रवार, २५ अगस्त २०२३, रात २:१४ बजे
I participated in the Swagstakes and used all my Swagbucks for multiple entries. Recently, I was informed via email that I won a $50 PayPal gift certificate. However, Swagbucks has placed my account on hold, requesting that I provide a photo of my ID due to alleged suspicious activity. I find this timing strange, as the hold occurred right after my winning notification. I am puzzled by what this suspicious activity could be and question the legitimacy of the Swagstakes promotion.
Reported by GetHuman8592245 on बुधवार, ३० अगस्त २०२३, शाम ६:३६ बजे
Today, I attempted to sign up for Swagbucks. I entered my email, created a password, and agreed to the Terms. However, upon trying to sign in, I received an error message. I then attempted to sign in using my Google account, but nothing happened. When I tried to register again, it stated that there was already an account with my email. Subsequently, I tried both methods multiple times, leading to a message stating "too many failed attempts." I am unsure of what the issue may be.
Reported by GetHuman-sollym on शुक्रवार, १ सितम्बर २०२३, रात १२:०९ बजे
I am unable to participate in surveys on Swagbucks at the moment because there seems to be an issue with my responses. I have been notified that my answers are not in line with the guidelines or have inconsistencies. As a result, my access to surveys has been limited while the Quality Assurance Team reviews my account. If you need any assistance, please feel free to reach out for support.
Reported by GetHuman8628220 on बुधवार, २० सितम्बर २०२३, रात ८:३६ बजे
I redeemed a gift card, and when I tried to do the phone verification, the code wasn't sent. Even after attempting multiple times, I still couldn't receive the code, and now I keep getting an error message saying "Phone verification failed. Unable to send PIN." Oddly enough, my phone verification was successful before when I didn't redeem anything. I've been dealing with this issue for 5 hours now, and I would greatly appreciate it if this could be resolved.
Reported by GetHuman8661049 on शनिवार, १४ अक्टूबर २०२३, दोपहर ३:०७ बजे
I am having an issue with not receiving credit for completing a game. I would like to speak with a representative to resolve this matter. I have spent the necessary funds and have evidence to support my claim. The game in question is "Mergeland Alice in Wonderland" for $[redacted]. I began playing on 9/16 and finished on 10/19. Despite completing the initial task and being credited the correct amount, it showed as "rewarded" and removed from my game list. I continued playing as instructed. I feel like I am getting the runaround after investing the money in this game.
Reported by GetHuman8668186 on शुक्रवार, २० अक्टूबर २०२३, रात ८:५१ बजे
Hello, I have reached out multiple times to Swagbucks through email but have not received any response regarding my deactivated account. After following the instructions of a Swagbucks employee to submit a ticket about completing specific tasks, my account was deactivated. I provided screenshots as proof of completing the tasks and verifying my account. Despite this, my account remains deactivated, and I have been informed that I violated terms and conditions without a clear explanation of how. I have accumulated nearly 8,[redacted] SB through hard work and personal investment in offers. I am unable to access my account to retrieve these SB. I have submitted evidence to Swagbucks customer service, including screenshots and emails from their employee instructing me to follow certain steps. I am requesting the reactivation of my account or the release of my earned SB. I have invested time and money into earning these rewards and hope for a resolution soon. Thank you, A.
Reported by GetHuman-alanatho on शनिवार, २१ अक्टूबर २०२३, रात ८:२६ बजे
I recently started playing a game and completed the first level on Swagbucks but it was removed from my account. This is the second time I've tried to resolve it, but I keep receiving apologies and unhelpful responses from agents. I have evidence that I finished the game and spent money on it. I am frustrated with the situation and would like to speak to someone directly about this issue. My contact number is [redacted]. I am Loretta Simmons. Please, I hope this matter can be addressed seriously and not just brushed off. Thank you.
Reported by GetHuman8668186 on सोमवार, २३ अक्टूबर २०२३, शाम ५:१६ बजे
My name is Theresa Halpin. When I try to use the search bar on Swagbucks, I receive an error message stating "Err:net:clear text not permitted" or "the web page could not be loaded because net: ERR_unknown_url_scheme." I paid $49.95 to Get A Answer for help, but have not received any assistance. I just want this issue resolved so I can enjoy using the app. I have tried contacting Swagbucks through email and phone, but have not received any responses. I have invested a lot of money into this app, but I am not getting all my reward points and I am unable to use most of the features. I simply want them to fix their app as I have tried to troubleshoot the issue on my end without success. I was informed that they need to address this matter.
Reported by GetHuman8679169 on सोमवार, ३० अक्टूबर २०२३, शाम ५:५६ बजे
Good afternoon, I am reaching out to request the deletion of my SWAGBUCKS account. The reasons for this decision are personal, and I appreciate your discretion. I kindly ask for your prompt assistance in addressing this request. I have attempted to locate the steps to delete my account, but they are not visible on the page. Therefore, I am requesting your support in deleting it for me. Thank you for your understanding and cooperation. I am looking forward to a favorable response. Best regards, Mildred
Reported by GetHuman8703280 on रविवार, १९ नवम्बर २०२३, शाम ७:५५ बजे

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