StockX Customer Service Issues

On January 12, I attempted to purchase the New Balance [redacted] White Grey sneakers on StockX. During the first payment attempt, a message appeared on my phone in red prompting me to verify the data and try the payment again later due to high application traffic. After a minute, I retried the payment, which went through, but I was charged for two pairs of shoes instead of one. The application now shows two separate orders for the same pair of shoes. Why was I charged for two orders when the first attempt was unsuccessful? How can I cancel one of the orders? Is it possible to receive a refund for one of the duplicate orders?

Hello, my name is Brad Ferraro, and my email is [redacted] The order number I need assistance with is [redacted]8. I accidentally listed a Jordan 1 Retro in size 12.5 for sale, but I actually sent a size 12. I received an email from StockX asking if I wanted to cancel the order, but I want to proceed with selling the sneakers in size 12 to the highest bidder. I've learned how to use the app correctly now, and I take full responsibility for the error. I have contacted Customer Service regarding this issue, and I hope to proceed with the sale without any further problems. The Customer Service representative that contacted me was Addalia. I appreciate your prompt response. Thank you, Brad Ferraro.

I made a purchase yesterday and just noticed another unauthorized order. I need to cancel the duplicate order with number [redacted]9 and keep the correct one, [redacted]5. I want a refund for the unauthorized order as I only need one pair. I did not authorize this second purchase and don't understand how it occurred after 24 hours. Please reach out if needed. Thank you.

Hello, I am writing regarding my StockX account under this email: [redacted] My order number is #[redacted]1-[redacted]0. My package has yet to be delivered due to the courier only scheduling to pick it up on Monday, 6/12/[redacted]. The issue is the delivery deadline is on 3/12/[redacted], and I was advised against dropping off the parcel at any collection points due to the risk of it getting lost. As I am located in Malaysia, the courier service is being handled by ECMS/Janio. I would appreciate your assistance with this matter. Thank you.

Good morning. On 02/12/21, I placed order [redacted][redacted]. The first time it didn't go through, and I received a message saying "please try again." Consequently, I tried again and the second time it went through successfully. Today, while checking my card statement, I notice two charges of [redacted].14€ each. I only ordered one pair of shoes, so there seems to have been a mistake in charging me twice. I await your response. Thank you, and have a good day.

Hello, I am reaching out regarding an ongoing refund issue with my order number [redacted]1-[redacted]0 and CRM number:[redacted]1. Initially, they requested my phone number and address, but as my phone number wasn't associated with the account, I was asked to resend the information. However, after doing so, I never received a response. This was my first accidental purchase on StockX. I was only trying to check the taxes for my country, Chile, by clicking the "buy now" button. I also mentioned in a previous email that I needed the refund to help pay for college. My phone number is +[redacted]9, and my address is Hernando de Aguirre [redacted], Chile. I appreciate your attention to this matter and hope for a prompt resolution. Thank you and have a good day.

I mistakenly purchased a pair of Jordan 1 University Blues on StockX. The shoes are not my size; I was just checking the final cost to inform my cousin. I was unintentionally logged into my account when the purchase occurred. I have contacted my bank to dispute the transaction. I am hoping StockX can assist with a refund before the seller ships the shoes. Thank you.

I recently purchased the Jordan 1 Mid SE All Star shoes in US size 12 for men from the link provided. However, my confirmation email states that the order is for US preschool size 12. These shoes will not fit me. Due to the upcoming holiday season, I cannot afford to waste money on items that do not fit. Please assist me in canceling this order. Thank you for your understanding and help.

My account was temporarily suspended for verification after selling 8 shoes on Black Friday. Despite 6 out of 8 shoes being quickly verified as authentic, my account remains suspended nearly two weeks later, causing me to lose crucial time for improving my seller status by the end of the quarter. This ongoing hold has resulted in my listings being removed and missed sales. I am disappointed by this situation and request the suspension to be lifted, especially since all my shoes have been confirmed as genuine. I have also enabled two-factor authentication for added security.

Hello, I submitted a form about my missing 6.5Y Dunks, but after speaking with support, my issue remains unresolved. It has been three days since I submitted my claim, and I am quite disappointed. This is not the experience I expected, especially since it's not my first time ordering from StockX. I am now considering requesting a refund since none of my neighbors received my order, and I have checked my security cameras as well. Given the value of these shoes, I believe UPS should have required a signature for delivery.

I purchased a pair of Nike Dunk Lows for my son as a Christmas gift. The tracking information indicates it was delivered, but I never received it. I've tried submitting a claim online, but the responses from StockX have been generic and unhelpful. I need a resolution promptly as I can't afford to wait around with the holidays approaching. I'm eager to speak with someone who can provide a solution to this issue.

I am trying to track my order, but I haven't received a confirmation email or order number. After placing my order, I only got a message saying, "Order confirmed. Your order total is $[redacted].18." I attempted to download the app for tracking, but I couldn't locate the tracking feature on the website. I made my purchase online on Saturday, 12/5, around 2:56 PM on the official StockX site. My details are Kerry Mcguire, with delivery address at [redacted] Scherzinger Lane #[redacted], Canyon Country, CA [redacted]. I ordered the Nike Dunk High Championship Navy in US size 11.

I bought the sneakers on December 10th, and my card was charged. However, I received an email from StockX stating: "Our risk prevention partner flagged the payment method on your order, preventing us from accepting your bid. There were no charges on your account for this purchase attempt. To address this matter, please follow the steps provided to verify your payment information details."

I purchased a pair of barely rose Jordan women's size US7 (UK5) for my daughter's birthday from StockX. Unfortunately, when she opened the box yesterday, she found that StockX had sent a size UK4.5 instead of the UK5 I ordered. I had double-checked the sizing beforehand, so this mix-up is disappointing for my daughter. I urgently need assistance in exchanging these trainers for the correct size so that my daughter can enjoy her gift. Thank you in advance for your prompt attention to this matter. Best regards, Tamara G.

I was informed by FedEx that my package was delivered, but I did not receive it. On the specified delivery date and time, my security camera and family at home did not see any FedEx delivery. I reviewed our subdivision footage, confirming no FedEx delivery during the reported time. I believe the delivery person may have falsely stated delivery and taken my package. FedEx mentioned the shipper, StockX, must lift restrictions for me to proceed with the complaint. It's worrisome that the Ellenwood Ga FedEx branch has multiple theft complaints. I recommend avoiding FedEx services. Order number: [redacted] - [redacted]. - Norm M. [redacted].

Dear StockX, I am writing to address an issue I have encountered with UPS in my country, Peru. After purchasing an item from you and paying the necessary fees, UPS requested an additional $40 for customs clearance, which I find excessive. Despite my attempts to resolve this with UPS, they directed me back to you, the supplier. I am reaching out for assistance in resolving this matter as I have already covered the product and shipping costs. I would appreciate any alternatives or solutions you can provide. Thank you in advance for your prompt response and support. Best regards.

A few weeks ago, a friend purchased a pair of sneakers for me from your website. After receiving the confirmation order, we didn't receive any further notifications. Today, when checking his bank account, he noticed that the money was refunded. We are unsure what went wrong with the purchase. Could you please clarify why the refund occurred? We are still interested in buying the Nike Blazer Low sacai Kaws Red sneakers. Your prompt response would be highly appreciated. Thank you!

I recently ordered a pair of shoes, but I was charged four times for the same item. To my surprise, I received three pairs instead of one, and I'm still unsure where the fourth pair is. After downloading the app, I discovered the overcharge for the extra pairs. I don't have a confirmation number for the fourth pair that was charged. I feel like I've been scammed and I urgently need my account rectified.

I got an email yesterday saying my order was delivered, but there's no package at home. I was there when it supposedly arrived. Those shoes were a special gift for my grandson. I'm frustrated and need assistance. Can you tell me which carrier delivered it? Thanks, B. Boone Order No. [redacted] Name on account: Barbara Boone [redacted] Ginned Cotton St., Charleston or Daniel Island, SC [redacted] Email: [redacted]

I placed an order for a product, received a confirmation email with an order number, but later found out it wasn't processed. Despite the money being deducted from my account, I haven't received any response to the emails I sent regarding this issue. I am still waiting for information on how the £[redacted] will be refunded as this has been ongoing for over two weeks with no resolution in sight. If this matter is not addressed promptly, I may have to pursue legal action.