StandUp Wireless Customer Service Issues

I would like to cancel my Q Link service immediately. I am a MetroPCS customer and do not wish to switch or leave them. I receive the $30 discount monthly through ACP due to having food stamps in Oregon. I want to keep my current carrier, plan, and device unchanged. I did not sign up for Q Link ACP and request to have my account terminated, all my information deleted, and any connection with the company removed promptly. Thank you. Contact info: Initials: L.N.T. Phone: [redacted] Last four of social: [redacted] Address: [redacted] Whispering Pines Lane, Grants Pass, Oregon [redacted] Email: [redacted]

My boyfriend's phone service is terrible. It's frustrating when he's unable to make calls, access the internet, or receive messages all day long. When attempting to call him, it goes straight to voicemail, and even using messenger doesn't work properly. It seems there are significant issues with his location and poor reception. I tried reaching out to T-Mobile, but they couldn't help as they didn't recognize his phone number. I'm not sure if the problem lies with T-Mobile or another service provider in the area. My boyfriend's name is Doyne Runner, and his number is [redacted]. If anyone has suggestions or can assist us in resolving this matter, please let me know. My name is Shelly, and you can contact me at [redacted]. Your help in getting Mr. Runner's phone up and running smoothly again would be greatly appreciated.

The service from QWlink in my area is unreliable, especially at my home, and their customer service has not been helpful. I have decided to switch my lifeline benefit to Verizon because I know their service is dependable here. It is crucial for me that my number remains the same. I am currently in the process of trying to port the number and need to enter the transfer pin. Unfortunately, I don't have it written down, as I usually remember the 4-digit pin or password I would have used. I have attempted both options without success. Unless this pin is an auto-generated code from QWlink that I never received, I am at a loss for an explanation. I am hoping to avoid feeling like QWlink is causing delays in this process.

I encountered a problem with my Q-link Lifeline phone. While online, I came across a pop-up advertising a SafeLink phone, which I believed offered free talk, text, and data like the "Obama phone." After ordering it, everything seemed fine until my minutes depleted during a call, redirecting me to Straight Talk. Now, I am confused about this transition. In short, I need assistance obtaining a new SIM card or guidance on potentially using my old one while retaining my original phone number. It is vital for me to have my existing number as important contacts are expected to reach out, and updating everyone with a new number would be too time-consuming. I would greatly appreciate any help with this matter. Thank you, Sheron

After switching my phone number from Verizon to Qlink to save money through the ACP benefit, I have encountered issues with the service. Twice my phone has gone into "SOS" mode, rendering it useless unless connected to Wi-Fi. This has made using the service more trouble than it's worth. I now intend to port my number back to Verizon but require the account number and PIN for the transfer.

I am having trouble activating my new SIM card that I just received today for my iPhone 6. Despite resetting the phone and trying various solutions like turning off data and restarting the phone, I have been unable to activate it. I have attempted to contact customer service multiple times without success, which is extremely frustrating. Additionally, during the application process, I specified that I wanted to keep my own number, but the automated system provided me with a new one. I inserted the SIM card number as requested, and now I am being instructed to wait for activation, which is unacceptable. I require a smoother experience to continue using this service, and I need this issue resolved promptly.

While I was cleaning a house, my phone rang, and unfortunately, it fell into the toilet that was clogged with someone's waste as I was trying to unclog it. I would like to request a replacement phone to resolve this issue as I currently have no email access without my phone. I sincerely appreciate your assistance and hope for a positive resolution. Thank you.

I recently received the Q-Link Wireless Serrano Phone about a month ago, and it's been somewhat okay up until yesterday. Suddenly, the phone started lagging horribly, making me incredibly frustrated. Not only that, when I try to use the internet or make calls or texts, it just won't work despite showing 4G LTE service with a small X next to the bars. I've tried everything I can think of, including resetting the network settings multiple times, but nothing seems to fix the issue. I eventually resorted to factory resetting the phone, hoping it would resolve the problem, but even after doing so, the cellphone service is still not functioning. It's beyond irritating, and I urgently need this problem to be resolved as soon as possible. Thank you for your assistance.

My Serrano smartphone's 4G-LTE service is completely down, despite the SIM card being active. I cannot make calls, send texts, or use data. Even though I receive some calls, they disconnect as soon as I answer. This issue is incredibly frustrating, especially since the phone is new. There is an "X" next to the 4G LTE service bars. I have unlimited everything and need QLink Wireless to help me fix this problem so that I can use my phone properly. Thank you for your assistance. ~ Josh

Hello, my name is Alejandro S. My social security number is [redacted] 85 [redacted]. I have been a member of your company for about four years, maybe longer, intermittently switching companies but always coming back to Q Link as my favorite. Unfortunately, I lost my phone some time ago. Upon re-signing up, I received a sim card only. Can you assist me in getting a new phone? Am I eligible for an upgrade considering the length of time I've been a customer? Thank you for your assistance. Have a great day.

Hello, this is Raymond Alvarez. I am having trouble with my phone as it has not been working. I need my old phone, which is [redacted], as I have important job interviews and job search emails to check. Additionally, my email is not working because I lack the verification code that is supposed to be sent to my old phone. I requested to have the $5.00 fee waived, and they said they would do it. I'm uncertain how you can reach me because both my phone number and email are not functioning. This is my new email address. Thank you, Raymond

I signed up for the ACP program with q Link Wireless for the free cell phone service and the phone and tablet bundle they offer. However, during the approval process, my order switched to just getting a SIM card for a bring-your-own-device option. I don't have a device to bring, and I can't find a way to edit my order. The system requires my old carrier's account number, which I don't have. Is there a method to edit my order or my plan? If not, how can I cancel my application to start over?

I am currently a T Mobile customer, and I have been experiencing extremely poor service with my carrier. In contrast, everyone I know who uses Verizon has flawless reception. Unfortunately, I receive no signal at all in my home, forcing me to walk or drive approximately [redacted] yards away to possibly get service. I have endured this issue for far too long. I kindly request for my account to be released so that I can switch to a provider that utilizes the Verizon network. Alternatively, if T Mobile can offer me a transfer to Verizon services, I will continue to stay with your company. If no solution is possible, I am considering switching to Straight Talk Wireless. Thank you for your attention to this matter.

As a previous Straight Talk customer, I recently discovered Q Link Wireless, offering free phone service. After reaching out to them, I qualified and received a sim card with unlimited data and text. Unfortunately, I found out the sim card was locked, which now makes sense. I need assistance unlocking the SIM card from Q Link so I can start using my phone service. It has been challenging for around 3 days without any service, due to factors beyond our control. I appreciate any help to resolve this issue promptly. Would a simple code work for me to unlock the phone myself, as I am familiar with the process, or do I need Q Link's assistance for this matter? Thank you for your help.

I am the owner of a Hot Pepper Serrano Smartphone and a Scepter 8 Tablet. Unfortunately, I have experienced various issues with both devices. My smartphone struggles to get service indoors, drains the battery excessively quickly, and operates sluggishly with app malfunctions. On the other hand, my tablet initially performs better but eventually encounters similar problems. Despite reaching out to Customer Support multiple times, no solutions have been provided. I prefer to continue with Qlink; however, the ongoing difficulties may force me to switch back to SafeLink Wireless. I apologize for the negative feedback and appreciate any assistance given to resolve these matters. Thank you for your time and support! ◕⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

My phone with Q Link was disconnected after 3 years, but I still have the SIM card. When I entered my SIM card number, it did not allow me to retain my old phone number. I have been using this number for over 3 years and wish to keep it. I reapplied, got accepted, and now I want to reconnect with the same phone number and SIM card I have. How can I proceed to achieve this?

I recently had my phone and free sim card from Q Link stolen. I am in urgent need of a new phone due to medical reasons. Can Q Link please cancel my old sim card and send me a replacement as soon as possible? My name is Lauren Orth, residing at [redacted] E Franklin St, Evansville, Indiana [redacted]. My date of birth is 03/16/[redacted], with last 4 digits of my social security number being [redacted]. As my old email is inaccessible, kindly contact me at [redacted] for now. Your prompt assistance is greatly appreciated. Thank you.

I have received the tablet, but not the cell phone yet. I am eagerly waiting for it. How may I request you to send me the phone? Besides, I need guidance on setting up the tablet correctly. Should I insert the SIM card first, then charge it? How do I activate the phone number and the service on it? I am struggling as my current government phone has been malfunctioning for a while, and I want to switch to Q Link while retaining my phone number, if feasible. I am a bit confused and would appreciate speaking to someone directly for help. Please contact me at [redacted] to assist with transferring everything to Q Link's cell phone and tablet service. Thank you.

I have been experiencing constant issues with your service since I signed up. My phone is having trouble connecting to the internet and randomly shuts off while I'm using it. Despite having an unlimited data plan, my music streaming is not working properly. I am very frustrated with these problems and would like them resolved within the next 20 minutes. If not, I am considering reporting this to the Better Business Bureau. My name is J. Jilton, born on January 4th, [redacted]. You can reach me at [redacted]-[redacted]-19 02. Kindly address this matter promptly, or I will escalate it further.

I recently had to order a new phone and SIM card because my old one was stolen. I am unsure of how to keep my current phone number that Q Link has assigned to me. During the order, it requested a phone number, and I used my son's number for contact purposes. I'm worried I might have made a mistake. I would like to make sure the old number provided by Q Link is the one attached to the new SIM card being sent to me. Additionally, it has been a few weeks since my phone was stolen, and I have just acquired the funds to order a new one.