StandUp Wireless Customer Service Issues

I see on my account that the SIM card kit was supposedly sent out over 2 weeks ago. I should have already received it by now. Given the holiday season, there is a higher risk of mail theft. When I called Q-Link customer service and used the automated system, it informed me that I have 4.83 GB of data, along with unlimited talk and text. I kindly request a replacement to be mailed to me. My email is [redacted] For a quicker resolution, please reach out to me at [redacted]. My family is depending on this SIM card. Thank you.

My phone was stolen, and now I need a new SIM card kit as the stolen phone did not have the SIM card left behind. I have already replaced the phone, and everything seems compatible, but I cannot transfer the existing SIM card due to the theft. Because of this incident, I had to go through verification and change passwords. I am now using a different email address than the one Q Link has on record for my account, which is [redacted]

I have been a Q Link customer for some time, but due to personal issues last summer, my phone wasn't used for a while and my service got cut off. I reapplied and requested a new number, but now I don't have a phone. I recently got a tablet, but I urgently need a phone. Can I have both devices or do I need to return the tablet to get a phone instead? Thank you for any assistance you can provide.

I initially received a locked SIM card. After numerous failed attempts with customer service to resolve the issue, the problem remains unresolved. Despite multiple conversations with customer service representatives and requests for instructions on unlocking the SIM card, it is still locked and unusable. The lack of responsiveness and failure to address the problem has left me frustrated. I have had this SIM card for over a month without being able to use it, prompting me to consider switching providers due to this ongoing issue. I am extremely upset and dissatisfied with Q Wireless. It is unfortunate that I am experiencing such frustration and anger in dealing with this situation.

I recently purchased a Blade A3 Joy phone from Qlink. Despite them assuring me that it was ready to ship and in the queue with a promise to be shipped by tomorrow, I received no email or text confirmation. After making numerous calls, I discovered today that my banking information was never processed, despite providing it when I placed the order on the 10th. It was brought to my attention that there were conflicting entries in my order, leading to the delay. I fear that the phone will not be shipped at all since it was not paid for. I am considering cancelling and reordering to prevent service interruption on my current phone by the 31st. I am quite frustrated with this situation and would appreciate any assistance you can provide.

I can't find any account information for my Q Link phone number. I've had it for around 4 years via Lifeline. Service is spotty due to my location. Since moving to Alabama, no one here is familiar with Q Link. I need the phone number but want to switch to a carrier with better coverage. I need help in obtaining my account number for my phone number [redacted].

I've sent three emails to resolve this issue, but keep receiving instructions to go online, which doesn't work for me. I have QLink, but I need to switch my phone number back to my old one as all my accounts are associated with it. The online automated system asks me questions I can't answer. Please replace the new number, [redacted], with my old number, [redacted].

Hello, I am experiencing an issue with the SIM card provided by Qlink wireless. The SIM card does not fit in my supposedly compatible phone, causing my existing phone service to deactivate. Additionally, the SIM card got stuck in my unlocked phone, providing me with no means to contact you directly. I would appreciate it if you could send me an Android phone along with a compatible SIM card. I am willing to pay for the phone at the end of the month and be billed accordingly. Currently, I am without a phone due to this problem, and the SIM card has damaged my $[redacted] phone, which the store claimed is now irreparably damaged and would cost $[redacted] to replace.

Hello, my name is Shawna C. I encountered difficulties signing up for your phone service. After contacting your support, I was advised to reach out to Social Security as my SS card was allegedly linked to a deceased person, hindering me from opening an account. However, Social Security confirmed no such issue exists with my SS number. I request your assistance in resolving the system error preventing me from signing up. Please contact me at [redacted] Thank you, Shawna C.

I recently ordered a SIM card for the "Bring Your Own Device" program, believing it was compatible with my current phone. Upon receipt, I discovered it wasn't compatible, leading to me being sent a replacement device. Surprisingly, I received a tablet instead of the expected smartphone. Now, I face the risk of service interruption as I lack a compatible device to activate the new phone. I plan to buy a new phone to insert the SIM card and activate it promptly to avoid any disruptions. My current 3G phone might no longer be supported soon due to the shift to 4G/5G networks. I urgently need to avoid losing my number, voicemails, and phone service. Today was mentioned as the potential cutoff date, and I aim to have a new phone by tomorrow to prevent any service discontinuation.

I am experiencing difficulties with activating my benefits with the Obama/EBB program through Qlink. I have a phone with IMEI compatibility, but when I insert the Qlink SIM card, I receive an error message stating the SIM is invalid. Despite being informed that I qualify for a tablet when I first applied and during my recent call to customer service on 12/30/21, I have not received any follow-up on this offer. Despite multiple attempts with different Qlink representatives, I have been unsuccessful in activating my SIM card to utilize my benefits. As a result, I am considering deactivating my account and applying with a different broadband program in hopes of resolving this issue and accessing my benefits. Sincerely, Bert Ballao

I inserted a SIM card into my mother's phone, and she can make calls and send texts, but we are unable to send pictures or use data. Her phone is fully unlocked with no restrictions. She has been without a phone for five days now while we try to resolve this issue. I am looking for assistance to reset her data as she should have unlimited talk, text, and data. Name: Lisa Crowley Phone: [redacted] Last four of SSN: [redacted] You can contact me for help at [redacted].

I have reached out to multiple customer service agents through text and calls regarding my new sim card order due to losing my original one. I am in urgent need to add my phone to my account, but I am currently unable to do so without the new sim card. It has been three weeks since I placed the order, and I am growing increasingly frustrated by the situation. Qlink, please expedite the process and provide me with an update on the status of my sim card. Your prompt assistance in resolving this matter is greatly appreciated.

I am having trouble activating the SIM card I received. I called Quick Link with my same number, [redacted], but the SIM card they sent for my AT&T phone was not compatible. I then bought a phone called Serrano Hot Pepper from your company, and I was told a SIM card would be sent with it. The first SIM card you sent worked well, but the second one (sent after I bought the phone) is not working, and I do not know how to activate it. When I called customer service, the automated system could not find my number. I hope activating the second SIM card will resolve this issue. The long wait time to talk to someone is frustrating. Please contact me at either [redacted], [redacted], or [redacted] to assist with activating the SIM card as soon as possible. Thank you.

My Qlink phone is overheating and has very little memory to access the internet. The mobile account is not recognizing my account or opening properly. The phone keeps beeping for notifications even when there is nothing there. I would like to transfer my Qlink sim card to my previous LG Stylo 6 phone but I need an unlock code because the Boost code didn't work. Due to the constant shut down and overheating issues, I am unable to use the Qlink phone for an extended period of time. I tried contacting Qlink, but the call got disconnected before they could assist me with a solution or provide useful advice.

After my LG Stylist 5 Android was damaged, I had to switch to an LG Stylist 4 Android. Despite following all the instructions given by the computerized voice, I am unable to make a test call as the call won't go through. When attempting to Update my Profile, I am repeatedly met with an "Authentication Error" message. Additionally, the device shows no service. The SIM card from my previous phone, provided by Qlink, was undamaged and transferred to the new phone. Each time I attempt to start the new phone, I encounter the same authentication error message. I am in need of urgent assistance to resolve this issue.

I bought a new phone from Q-Link on 12/07/21. I received the phone and new SIM kit but the SIM card did not work, showing an error message "NO SIM and NO MOBILE NETWORK". After getting a new SIM kit, the same issue persisted. Spent 4 hours on the phone with Q-Link tech support, talking to 4 different people who made me repeat the same steps without resolving the problem. Testing the SIM in my sister's phone confirmed it was the phone that was locked by the original carrier, T-Mobile. T-Mobile couldn't unlock it and directed me back to Q-Link. They then informed me I needed to buy a new phone. I spent $[redacted] on a non-functional phone, couldn't get a replacement without the receipt, and was told to buy another one, which I cannot afford. The customer service experience was awful, with rude staff and a stressful outcome.

I would like to cancel my account with QLink Wireless. They deactivated my phone service before I received my SIM card and sent me the wrong size SIM card. I would like my phone number released back to my carrier Boost Mobile immediately, as my services were paid until the 16th of January. I have been without a phone since before Christmas, and I have been unable to reach customer service at QLink as no one answers the phone. I simply want my phone number released, my services turned back on, and to speak to a customer service representative from QLink promptly. You can reach me at [redacted]. I do not want to continue using QLink's services; I just want my phone number released and my phone services reinstated. I had to purchase a TracFone because of this issue, so please contact me at [redacted]. I currently do not have an email associated with the new phone. Please release my phone number back to Boost Mobile and have someone contact me from QLink as soon as possible.

I am looking to switch from Assurance Wireless to Qlink as Assurance Wireless cannot activate a sim card for my new Moto G Power [redacted] phone. My phone is unlocked, GSM, and 4G. The Qlink website confirmed my phone's compatibility. I started an application with the number [redacted], but haven't completed it yet. I have concerns about the process once I sign up. Will my Assurance Wireless service stop immediately? Do I have to wait for approval and then for the sim card to be mailed, leaving me without service? As a cancer patient and widow, I require constant phone service. Is there an option for an esim card for quicker activation? If my Assurance Wireless service ends when I apply for Qlink, how can I avoid a gap in service?

I require the PUK code to unlock my SIM card. After inputting the wrong PIN, my SIM got locked. Despite knowing the correct PIN, it keeps prompting me to enter a new one. I've tried reaching out to customer service multiple times with no success. Their responses don't address my issue, focusing on resetting my account password instead. I've checked my account thoroughly, but I can't find the PUK code anywhere on the app or website. The lack of information and support is frustrating, especially for a paying customer like me. I have no means to contact my family due to everyone being sick. It's time to switch to a more reliable service provider after this disappointing experience with Qlink Wireless.