StandUp Wireless Customer Service Issues

I received my SIM card, but my phone is not letting me make or receive calls. It's showing that I have no data or minutes, which is confusing since I recently started my service. I've been attempting to contact QLinkWireless, but the call rings and then disconnects. I'm frustrated and seeking assistance to activate my phone. Thank you, Arlene R.

Three months ago, I received an email about getting a new SIM card and phone. I completed the form, was informed they were on the way, and would receive tracking information. However, nothing has arrived. Recently, when I tried to use the phone, it said I was out of minutes and prompted me to purchase more. I use my phone for less than 20 minutes monthly, so being out of minutes seems incorrect. I’ve attempted to call, but cannot get through. My home number is [redacted]. Please contact me via phone or email at [redacted] for assistance.

Please, could someone assist me? I recently acquired a new phone, but it only seems to be able to call T-Mobile. I received a phone from Q Link yesterday, but my phone number was not transferred. The representative told me to just insert the SIM card, but I am struggling with this. I am 64 years old and have been without a phone for three weeks. I am currently on hold with T-Mobile once again after waiting for 65 minutes this morning. I am unsure of what is happening. Please, I need to have my phone number, [redacted], on my new device. Any help would be greatly appreciated.

Hello, my name is Brandon Swenson, and I am on your unlimited plan. I am supposed to receive a tablet from Qlink. I have received emails indicating that the tablet is ready to be shipped to me. When I click on the link provided to confirm my mailing address, it does not seem to be working correctly. Could you please ensure that the address you have on file is accurate? Also, could you email me the tracking number and expected delivery date for the tablet? Thank you. - Brandon Swenson

I was charged $20.00 twice and taken from my account. Now, they want me to pay for a free lifeline service. The phone they sent does not work, doesn't hold a charge, and gets too hot. I tried to set it up but couldn't. They transferred my phone from my regular provider without permission and won't provide customer service. Even after saying, "DO NOT TRANSFER MY CURRENT PHONE NUMBER!" my number got hijacked. Now, I can't use either phone, and they won't give me my account number. They are insisting on another setup payment, monthly service fee, and a new SIM card with a different number. This is unacceptable, and I believe a class-action lawsuit is needed against this fraudulent company. Q Links needs to be held accountable for their actions. Consumers should be warned about their deceitful practices and lack of assistance. Beware of Q Links; they are not trustworthy.

Qlink offered me a new upgraded cellphone and a free tablet, promising delivery in seven to ten days. However, the package arrived two and a half months later, but there was only the tablet inside. I am wondering if the phone will be sent separately. Could you please provide information on when I can expect to receive the phone? Thank you. -Richard S.

My current phone is not working, and despite my efforts to order a new one from Q Link Wireless, they have not allowed me to do so. I even purchased a phone with an IMEI that was supposed to work with Q Link, but it did not. I've tried to transfer my benefits to another company, but when I speak to someone on the phone, they disconnect before completing the transfer. I do not want to continue with the emergency Broadband benefit or the lifeline service from Q Link Wireless. I have been attempting to get a new SIM card since February, but every time I call, they claim to have sent one out, yet I never receive it despite them verifying my address repeatedly.

I purchased a NUU R1 phone from your store two months ago, and a week and a half ago, it stopped charging. After contacting your customer service, I was advised to reach out to the Nuu company. Since June 1st, I have been in touch with them daily, but they have not been helpful. They promised to have a supervisor call me, but I never received any follow-up. I request that you contact the Nuu company on my behalf to either repair my phone or provide a new battery and charger. Kindly note in my file that my phone is currently inoperable, and I cannot receive any emails from your company regarding the new tablet. I appreciate your assistance in resolving this matter promptly.

I am a staff member from Social Services working with residents at Western Hills Nursing Home. I am reaching out for assistance regarding setting up phone services for our residents. I recently applied for phone service for Stephanie McFarren, ID #[redacted]70, but only received the SIM card. She actually requires a flip phone to go along with the SIM card. I apologize if there was any confusion in the application process. Additionally, residents Edward Boespfug, Karen Blain, and Rodney Milner also need phone service set up. Any help with resolving these issues would be greatly appreciated. Thank you for your attention to this matter.

I signed up and purchased the Nuu X6 Plus phone. After inserting the SIM card and following all instructions, I still can't make calls or send texts. Customer service guided me through steps, indicating it would work in 48 hours. Yet, four days later, I have a non-functional $[redacted] phone. The customer service number I call gives me a busy signal every time. I am extremely dissatisfied.

Hello, my name is Stephanie Brownlow. I recently received a package from UPS at my home, but unfortunately, someone took my phone. I have received text messages stating that my phone was used for some activity, even though it was stolen. However, when I try to contact the company, the phone number provided seems to be disconnected.

I misplaced the SIM card sent to me by Q Link. I was previously using Straight Talk. After receiving an email from Q Link about a tablet, I explored their BYOP offer and believed my Straight Talk SIM card was compatible. Consequently, I transferred my number to Q Link. However, my Straight Talk phone no longer functions; when making calls, it prompts "Welcome to Verizon Wireless." I would like to finalize the transfer to Q Link or revert to my original Straight Talk plan.

My phone is not functioning properly. I have been trying to contact Q Link customer support for assistance, but have been unsuccessful. I received an email stating a new phone would be sent to me, but I have yet to receive it. Here is a copy of the email received: "ATTENTION: Your address has been updated! An order was created for your upgraded SIM Card & an email with tracking details will be sent shortly. My Usage Call Log Data Used 0.02 MB out of UNLIMITED Text Messages Used: 1 out of UNLIMITED Phone Brand Name: Hot Pepper | Activate Other Phone Link Wireless Update Tue, Jun 1, 2:10 AM (8 days ago) Your Emergency Broadband Benefit Participation Is Confirmed! Enrollment ID: [redacted]17 Great News, Hollie As a qualified Lifeline benefit participant, you are al Hollie Anderson Jr <[redacted]> Tue, Jun 1, 10:40 AM (8 days ago) to Q Still awaiting phone and 5 g sim card yep 2 weeks ago message said order complete order shipped but no tracking number Lifeline Number: [redacted]"

I had difficulties transferring my new phone, which was sent by Amazon instead of your company. I am frustrated because I received paperwork from you but the status is still pending. It's been over 48 hours, and I'm unsure if another package is coming or if there was an error. I am considering canceling my service because I feel the process is not efficient, especially when it comes to setting up 5G network connections. I'm upset that the phone I bought from your site is deemed incompatible with your network. I want this issue resolved promptly; I don't want to hear excuses or wait for weeks for a resolution.

I have received the Q Link SIM card and have been experiencing issues since. Despite following the accompanying instructions, I am unable to make outgoing calls or connect to the internet. When I call, I keep getting redirected to Q Link support. Initially, I thought I might have been blocked, but agencies do not engage in such activities. I am unsure of what the problem could be. Additionally, the Q Link prompts mentioned running out of minutes and needing to top up, which is not possible as I signed up with Q Link Wireless only two weeks ago. I have been trying to get my phone to work, and it has been a challenging process. I would appreciate it if you could look into this matter. Thank you in advance.

I recently faced a frustrating ordeal without a working phone for three weeks. I made the mistake of attempting to unlock my phone without proper guidance from Customer Support. I learned the hard way that it's best to let Technical Support handle it. Finding assistance from Q Link was a challenge as there is no chat feature on their website. Eventually, after downloading a phone app on my tablet, buying a new phone, and facing issues with the SIM card, I managed to resolve the situation after resetting my phone to factory defaults. The overall experience was extremely stressful, and I hope Q Link considers adding a chat option for live support in the future. Despite the difficulties, I finally have a working phone, thanks to a helpful Customer Support agent who understood my concerns. Moving forward, I hope to avoid any similar technical headaches.

Upon reviewing the date my sim card was dispatched, I am still without phone service. The repeated disconnections and hang-ups are unacceptable. It is frustrating that no one returns my calls, and everything seems to be automated. Reaching out for assistance involves a tedious process, and communication issues with representatives persist. The inability to recognize the sim number provided is perplexing, especially since it was sent by your team. I have encountered difficulties due to discrepancies in the phone registration and service provided. Prompt resolution is imperative as delays have already been extensive. The situation must be rectified promptly and efficiently to address the inconvenience caused.

My phone is no longer receiving calls, and I am unable to make calls or access voicemail. Despite having unlimited talk, text, and data on my account, all I get when trying to make calls is a message about the EBB program. After contacting customer service numerous times, I have not received any assistance. I have noticed similar complaints from others online. As a senior citizen living alone, I rely on my phone. I urge Qlinks to communicate the issue and provide an estimate for resolution as they continue to receive payment without fulfilling the service agreement.

I have made multiple attempts to contact A Link Wireless, waiting over 20 minutes each time, only to be disconnected by the automated system. This problem started in June when I received a new phone from Q Link Wireless, which I am paying installments for, but I can't use it due to faulty SIM cards. Both the previous SIM card and the one that came with the new phone are incompatible. Despite being approved for free unlimited talk, text, data, and a tablet, I have not received the promised items. I am frustrated that after trying everything to reach out to Q Link Wireless for help, I am still unable to resolve the issue. Being on a fixed income, this situation is extremely unfair and distressing.

Dear Q Link, I have been attempting to reach your customer service for the past two weeks. Throughout this time, I have made over 25 unsuccessful calls. I am a 70-year-old handicapped individual with hearing difficulties. Using the phone and listening to the continuous voice recordings has been a challenging and frustrating experience. It is disheartening to seek help from a company that only provides automated responses. I urgently require assistance from Q Link. If I do not receive a response promptly, I will escalate this matter by filing formal complaints with the FCC and Lifeline. Please reach out to me via email or text message as I am unable to communicate over the phone due to my hearing impairment. I anticipate a swift response from Q Link. If not, I will be looking to discontinue my services with Q Link expeditiously. Thank you, Tan K