Squarespace Customer Service Issues

I'm attempting to share a blog post from autismwisdom.com titled "Autism Can Be Positive." When I copy the URL and paste it on Facebook, all my previous blogs work except those from the last three days. Instead of the blog content appearing, only the logo and a link to "Autism Wisdom" show up. This problem is recent, and I'm unable to share on several Facebook pages as I usually do.

I recently launched my catering company website, and I am experiencing an issue with the menu layout. The menu items appear separated and distorted because of an unnecessary image option. This unintentional spacing is compromising the interactive design I intended to create. Additionally, I would like to incorporate a quantity selection feature for customers to adjust the amount of each dish when placing online orders. Currently, when attempting to modify the quantity, it shows as "N/A." I have included a screenshot displaying the disjointed menu for reference. Any guidance or assistance you can offer on how to rectify these issues would be greatly appreciated.

I am having trouble with my account on [redacted] The domain I created is agscanning.com and I believe it was set up around May 2 or slightly before that date. I am facing a few issues: 1) my website is live on the internet but is not showing up in my account dashboard, which is odd. 2) I had an email problem two weeks ago when I changed my main g-suite email from [redacted] to [redacted] but then couldn’t change it back. 3) Currently, my g-suite email is not functioning properly; I am able to log in but can neither receive nor send emails. I reached out for support about the email problem two weeks ago but haven’t received a response, and now I have a bigger problem with not being able to edit my website as it isn’t showing up in my account. Could someone please verify that the domain and email are correctly linked in the database? Thank you, Annie Hyde.

I previously had a website with Squarespace, but stopped using it when another person created a new website for me. Despite trying to cancel the subscription and disable auto-renew, I have been unable to do so. The instructions provided on the site to manage billing and account settings are not accurate, as the options they mention such as Home, Settings, and Billing and Account do not exist on the platform. This has led to automatic renewals and charges on my credit card without my consent, with no viable way to resolve the issue.

Since October 5th, I have been receiving numerous threats demanding money from individuals who claim to possess compromising images from my computer. It appears they have obtained a password I have previously utilized that might be linked to my Square Space account. I am looking to reset the password associated with this account, which I believe I last changed in late [redacted]. I did not create my website myself; a web designer handled it, along with setting it up using my GoDaddy account, credit card, and driver's license information. Unfortunately, the designer deceived me by redirecting my site from her own GoDaddy page. Consequently, I have not accessed the site since then and have been making payments solely for a page listing. In addition to addressing the hacking concerns, I also need guidance on how to operate and maintain the website going forward.

I recently received an email stating there was a credit card billing failure for my Squarespace service, which I never signed up for: Subject: Urgent - Credit Card Payment Issue It seems there was an issue processing my payment for the Squarespace service linked to my account. The failed transaction was for the Unlimited Monthly plan. To update my billing details and ensure uninterrupted service, I am prompted to click on a provided link. This message serves as my final notice regarding the outstanding invoice. If no action is taken within 3 days, my account is at risk of suspension until payment is made. The email mentions the possibility of data removal from suspended accounts to free up server storage space. Any inquiries regarding this notice should be directed to the provided contact information. Thank you for addressing this matter promptly. Best, Initials

I am seeking advice on selecting the right website builder for my needs. After researching different options like raw WordPress, Weebly, Squarespace, and WIX, it seems that Weebly offers the best value with a wide range of services similar to Squarespace, while WIX is known for its user-friendly interface. I am looking to create a simple bio page and contact page akin to those of major corporations like Lehman Brothers. My web developer may incorporate flash elements. Considering my business involves interactions with the Arab world, I am hesitant about using an Israeli-based platform. Additionally, I am mindful of the visibility of the website builder's information on the page, as it could influence business with countries like Israel and the U.S. Can anyone recommend the most suitable website builder for my situation?

Hello, I enlisted my brother to build a website using Wix, not SquareSpace. However, I am now being billed for services I did not authorize. Despite reaching out via email, I have not received a response. I am adept in computer and website usage and simply wanted to utilize Wix. Additionally, someone's financial information was erroneously involved and they are unfamiliar with your services. Initially, I was informed of a 14-day trial, yet I have been charged $[redacted]. I did not intend to continue using these unauthorized services. I kindly request for someone to reach out to me. Thank you.

I received an email on 11/22 from [redacted] (SquareSpace Support team) informing me of a problem with my payment method affecting the renewal of my subscription. Despite having paid for my website and domain name until 6/[redacted], it seems there is an issue. I have attempted to reach out on 11/22 and 11/27 but have not received a response yet. Additionally, I noticed that the Squarespace LIVE CHAT has been unavailable on the website since 11/22. I am concerned about the possibility of my websites being disabled due to this payment matter. I would appreciate a swift update on the status of this issue to prevent any interruptions to my service. Thank you for your assistance.

I'm seeking assistance with a website created by my designer, Kristi Hughes, a few months back at www.conesheskin.com. We are encountering difficulties accessing the Squarespace.com platform to make updates. The website was initially set up with the email address [redacted] Despite creating a new profile with [redacted] to reset passwords, we are unable to proceed as it indicates our accounts do not exist. We are keen on continuing with Squarespace and would greatly appreciate any guidance. Kristi is willing to provide the last four digits of the credit card used for the account if necessary. For further communication, I can be reached at [redacted].

Subject: Urgent: DDOS Attack Alert Dear Steven Harrison, I have received a threatening email stating that my website, AMATHEA.US, is at risk of a DDoS attack unless a payment is made to a Bitcoin address. The attackers claim to be from Anonymous hackers group and have given a 12-hour deadline for the payment. They threaten that if I do not comply, the attack will start, leading to a permanent service downtime with increasing ransom demands. The email threatens dire consequences if I seek media attention instead of paying the ransom. The attackers claim their attacks are powerful and cannot be mitigated by inexpensive protection methods. I am concerned about the security of my website and the potential impact of this attack. Any guidance or advice on how to handle this situation would be greatly appreciated. Thank you for your attention to this matter. Regards, [redacted]

I am attempting to transfer my domain from Squarespace to GoDaddy. Despite researching extensively and viewing tutorials, I am unable to access the 'Home Menu' as instructed. The guidelines mention using an 'expansion' arrow to open the Home menu, but I cannot locate this arrow on the page. I have been a Squarespace user since [redacted], utilizing the Squarespace 5 Platform. A developer handled my website creation, including the domain purchase. Despite reaching out to Support multiple times, I have not received any assistance. I feel unable to transfer the domain and cancel my Squarespace service independently. It appears that I am unable to proceed without their intervention. I simply want access to the necessary tools to complete this process on my own.

My sister owns a business outside the US, and tasked me with paying for the website services before its expiration on Feb. 17, [redacted]. Despite attempting to pay today around 9 am New York time, I encountered issues. My sister is upset as she adores the domain and Squarespace. I aim to help by covering the domain cost. Is it possible to pay at the previous rate of $[redacted], instead of the current higher price? Going forward, we plan to set up auto-pay to avoid missing payments. Thank you for your assistance. I am ten years older than my young sister and believe in her taking responsibility for the business while still offering my support. My name is Beata Ioannou from New York, USA.

My website is loading too slowly, even after optimizing the images. It received a low score on GTmetrix for load time due to JavaScript issues, impacting its performance significantly. It's crucial to address this promptly as a slow site can lead to losing potential customers, especially with Google ads in place. I spoke with a representative yesterday who mentioned optimizing images but didn't address the JavaScript problem. I need urgent assistance in fixing this issue to improve the overall speed and performance of www.pauljennis.com. Here are the GTmetrix reports for reference: 1. [redacted] 2. [redacted] 3. [redacted]

I received an email from Squarespace on 2/26 alerting me that my payment couldn't be processed. However, when I tried to visit their website or contact support, I was met with a warning about a potential fraudulent site trying to obtain my personal information. In February, I also received suspicious billing emails requesting my details, but I was unable to reach any valid support channels. I recently changed my password on 2/15 with the help of a professional who initially set up my account in [redacted]. According to her, my Squarespace account is current. I am unsure about the legitimacy of the emails I receive from Squarespace, and find the situation perplexing.

Hello, I am interested in buying a business domain and website package from Squarespace. Currently, I have a Wix site that is not a domain but a free site. I plan to keep the Wix site but would like to have a domain from Squarespace to maintain consistency for my business cards until my designer develops my Squarespace website. Is it possible for me to purchase the business package with a domain, display an under-construction message, and direct visitors to the free Wix website I have already set up until my designer completes my Squarespace website? Thank you!

It seems that the automated responses from "GetHuman" are not addressing my concerns appropriately. I keep receiving emails asking if my issue has been resolved, but my problem is not solely technical. I want to report a potential scam to Squarespace. I received two suspicious emails requesting me to update my account information to maintain access to my website, even though my renewal is not until August. These emails lack specific information about Squarespace, only displaying the logo without mentioning the company name. I would like to know where I can forward these emails for review. Unfortunately, the responses I have received so far do not seem to be from real individuals at Squarespace. It is disheartening to feel like my concerns are not being properly addressed.

I received a $[redacted].00 credit from "Wild Turtle" on April 16th to be applied to my Visa card. They have not given me a reference number for the transaction. I need to confirm the credit as Wild Turtle previously charged my Visa $1,[redacted].00, which I did not pay with my Visa. I need clarification to ensure they are honest about the transaction. Please provide a transaction number if the credit was processed through Square. Thank you. - S.

Our charity website is hosted on Squarespace. We recently received an email to our Gmail address notifying us of a potential suspension, which has left us puzzled since we believe our credit card information is up to date. We attempted to click the link in the email but it led to an error page, leading us to question if this email is legitimate or a scam. As the Executive Director of Little Patriots Embraced, I kindly request a call to clarify this issue. You can reach me at [redacted]. Carol W., Executive Director Little Patriots Embraced www.littlepatriotsembraced.org

Hello, I started my website with another provider and it's been within the 60 days, so I decided to use the mapping feature offered by you. Everything went smoothly, except that it couldn't verify the domain ownership. I double-checked and verified it again. It has been over 48 hours now, and I am wondering if there are any other steps I can take to get my website running. Thank you.