Spotify Customer Service Issues

I reside in France. I am unable to join my Premium Family group because when I enter the corresponding address in the second phase of the access process, I receive the message "it appears that you reside in another country." How can I make it clear to the address verification system that I am a French resident in France? The other five people on the same account did not encounter this issue.

Dear Spotify Support Team, I am writing to seek your assistance with a login issue I am facing with my Spotify account. Regrettably, I have forgotten my password and have not received any password recovery emails from Spotify even after checking my spam folder. My email address associated with my account is [redacted] As Spotify is crucial for my daily music needs, I would greatly appreciate your prompt help in sending a password reset email. Thank you for your attention to this matter, and I eagerly await your response.

On Saturday, November 4, [redacted], I attempted to add my wife to our Spotify Premium account. Despite following the instructions on the Spotify website, when I clicked to invite a member, the account ends up on my wife's cell phone instead of providing her with her own web access. I have tried the steps outlined on the website without success. I would greatly appreciate speaking with a representative from Spotify to assist me in adding my wife as a member. Thank you, Herman D. Bouwman.

I previously spoke with a representative regarding a refund of 10.99 that was supposed to be credited to my bank account, but I have not seen the deposit yet. I have contacted my bank, and they are looking into this fraudulent transaction allegedly made by your company. I did not authorize any purchase of premium Spotify, and no one else has made such a transaction on my account. I was assured the refund would be processed within 2 days, but it has not appeared in my account. I am concerned about the whereabouts of my money and the delay in the refund. My bank is investigating the situation. If the refund is not returned by Monday at 6 AM, my bank will pursue criminal charges against Spotify for this alleged fraud.

I created a Premium Spotify account on 2/17/21, but it was closed on 2/18/23. I have an email from Spotify dated 2/18/23 confirming the closure. Despite this, my Visa has been charged monthly since Feb [redacted]. I have attempted to reach out to Spotify without any luck. I kindly request a refund for the charged amount and for Spotify to cease billing me for the closed account as of 2/18/23.

For the past year and this year, I've been facing a recurring issue. There was a song I initially listened to because it was the outro of a show I had just watched. Surprisingly, after a month, Spotistats showed that I had listened to the song approximately 30 times in just 2 hours, even though I hadn't played it again. As Spotify Wrapped was released, it indicated that the same song was my top choice with [redacted] plays. Today, Spotistats once again reflected a sudden spike of about 20 plays in an hour. I'm puzzled by these discrepancies and would appreciate it if someone could investigate and resolve this matter as it is causing me confusion.

Hello, I recently set up an account for podcasting, but I made a mistake with the podcast name. I deleted the account but when trying to create a new one with the correct name, it says my email is already in use. Therefore, I made another account with a different email. Now, the problem is that my episodes from the RSS feed are not syncing across accounts. Is there a way to delete all my existing accounts so I can start fresh? Thank you, A.