Spirit Air Customer Service Issues

I have a flight scheduled in a few hours, and I would greatly appreciate your help to benefit from my status as soon as possible. I recently applied for a status match with your airline and am excited to be in NYC, a hub for spirits. Learning about your status match program, I believe I would be a great asset to your loyalty program. Due to unforeseen circumstances, I couldn't complete my application until recently, and I'm worried I might miss out on the benefits for my upcoming flight. I understand processing may take time, but I hope you can expedite my application to receive my new status before my flight. I'm willing to provide any additional information or documentation needed to facilitate my application. Thank you for your attention, and I look forward to hearing from you soon. Sincerely, Atir

We had a flight scheduled to depart from Myrtle Beach, South Carolina on Monday, April 17. Unfortunately, our flight was delayed four times and then canceled at 10 pm. This resulted in us missing work for three days, amounting to a wage loss of $[redacted]. Additionally, we incurred an extra parking fee at the airport totaling $40. Overall, our total losses amounted to $[redacted]. I was informed that an airline voucher would be sent to my email, but I never received it. Upon arriving in Atlantic City, NJ, we experienced a delay of over half an hour waiting for a wheelchair for my husband, who is handicapped from a stroke, and I was then asked to assist in pushing him. This entire situation was unacceptable. We are requesting compensation for our losses and the treatment we received. Thank you, Michelina and Gregory Boruch.

Good evening, my name is Margaret L. Murray, and my husband is Lawrence H. Murray. We voluntarily offered our seats on an overbooked Spirit Airlines flight from Las Vegas to Memphis on Monday, 4/17/[redacted]. Our confirmation number was WCF46L for the Las Vegas to Memphis flight. Spirit Airlines rescheduled us on American Airlines due to the overbooking. We were promised a $[redacted] travel credit each by the airline staff. They assured us the vouchers would be emailed to me within 24 hours by 4/21/23. However, it is now Friday, 4/24/[redacted], and we have not yet received them. Please let us know when we can expect to receive the approved vouchers. Thank you. Email: [redacted] Phone: [redacted].

I need assistance with a situation regarding my bag held by Spirit at the Atlanta airport. We experienced a flight delay in Fort Lauderdale and attempted to catch an earlier flight to make our connection in Atlanta to Chicago. Despite prepaying for the bag to reach Chicago, it is now stuck in Atlanta. A Spirit agent informed us we have to retrieve it in Atlanta, refusing to send it to Chicago, and hung up on us when questioned. It has been over an hour, and we need a quick resolution.

My flight back from Miami to Boston on the 21st with Spirit Airlines was canceled. They could only offer us seats on the flight on the 24th, causing us to incur additional expenses on hotels and food for three more days. I had to ask family for help. I am hoping they can refund us because it was unfair to cancel our flight at 8:44 pm on April 20th when our flight was scheduled for 6:30 am on the 21st. My 5-year-old daughter was also with us, and we are financially strained due to these unforeseen circumstances.

Our flight was delayed by 4 hours yesterday. We were on a plane without a pilot or co-pilot and waited at the gate for an hour. After 45 minutes, the air conditioning was turned off in the [redacted]-degree Las Vegas weather. Passengers were allowed to step off the plane for relief, but were later informed we couldn't re-board to retrieve our carry-ons. Spirit employees removed and stacked everyone's belongings in a pile at the terminal. After waiting for a pilot, we were eventually moved to a different aircraft and only offered drinks for purchase. No snacks or water were provided during the 4-hour delay. I am seeking compensation for this experience.

Upon landing in St. Louis yesterday, our baggage was missing. After speaking with the Spirit representative, we were informed that our bags were still in Las Vegas. They provided a QR code card for us to scan, assuring us that Spirit would contact us the next day. We were told the luggage would arrive in St. Louis that day, but being 2 1/2 hours away, we requested delivery. The representative confirmed our address, promising the bags would be shipped to us. So far, we have not received any follow-up calls.

Our flight from Orlando, FL to RDU, NC on 5/1 was canceled, and we had already checked three bags. Spirit rescheduled us for a flight on 5/3, which was not suitable, so we had to book another flight with a different airline. Unfortunately, we were unable to retrieve our bags. I have all three tracking tags for our bags. What should be my next course of action? I attempted to submit this online, but it indicated that too much time had elapsed (even though it was only yesterday). We are in urgent need of our bags, so I am seeking guidance on what steps to take next. We reside approximately 30 minutes away from RDU airport. Any advice would be greatly appreciated. - B. P.

Hello, I booked a flight from Tampa, FL to New Orleans yesterday. My last name is FRANK and the confirmation code is LDKZ8V. However, I am unable to locate my reservation on the app or access the website. If I can't log in, I won't be able to check in online for my boarding pass. Can you please assist me in resolving this issue? Thank you. Best regards, Alexis Frank

Upon arriving in Newark, New Jersey from Cap-Haitien, Haiti on May 13, I discovered that my luggage was missing. After following the necessary procedures, one piece was returned the following day, but the second piece, with the reference number #BB3MGL and suitcase number #[redacted], is still missing. I urgently need this luggage back as it contains crucial documents. I appreciate your assistance in resolving this matter promptly. Thank you.

I flew from Houston to Reno with a layover in Phoenix to attend a national bowling tournament in Reno. Unfortunately, my flight got delayed due to bad weather in Texas, causing me to miss the tournament. American Airlines refunded the first part of my flight. However, Spirit, which operated the second leg of my trip, requires a $67 cancellation fee, which is the same amount as the flight from Phoenix to Reno. I find this policy unfair since there are circumstances, like severe weather conditions, where customers should be entitled to a refund without extra charges.

I am a frequent traveler with Spirit, flying at least once a month to visit my kids. Despite being over 70 and retired, I remain active. Recently, I encountered an issue with one of their supervisors who charged me $99 for carrying my usual bag over my shoulder, which I have never been charged for before when boarding. It was upsetting, especially considering I live on a fixed income. Apparently, I could have paid online in advance to avoid this situation. I would be happy to provide a photo of the bag for reference.

Upon returning from Orlando, my family discovered that my wife's luggage had been damaged by the baggage handlers when we arrived in Newark on Wednesday. The luggage is now unusable. I reported the incident to the baggage agent, Kevin, who instructed me to file a claim online. However, I was promptly denied, with the damage being labeled as normal wear and tear, which is clearly not the case. The rejection informed me that I need to go back to the airport to follow up with Kevin. Is there any alternative way to address this issue?

I flew with Spirit Airlines on April 26, [redacted], from Florida to Las Americas. Unfortunately, my luggage was severely damaged during the trip, and the items inside were either damaged or destroyed. I filed a claim with the airline and provided receipts. My claim ID is SDQNK[redacted]4. On May 19, I received an email from Spirit Airlines requesting the receipt for the damaged luggage, my postal code, and a copy of my ID. Despite multiple attempts, I couldn't successfully submit the requested documents via the proper channel. I'm seeking confirmation from Spirit Airlines regarding the receipt of the information on May 19 and May 20, [redacted]. If not, there seems to be an issue that the airline needs to address. I can be contacted at [redacted]. Airlines are responsible for all checked luggage and should return them to passengers in the same condition they were received. I am incredibly disappointed and frustrated by their careless handling of my bag.

I need to file a baggage claim. My name is Easter C. The claim number is CLTNK[redacted]4. I also have the ticket number, which is BFC8 HP. My departure was on May 10, [redacted]. I have not received my luggage and I am trying to locate it. My items include an Apple iPad, its charger, medications, deodorant, lotion, body wash, toilet paper, shampoo, conditioner, three new dresses, a purse, and perfume. Please contact me at [redacted]. Thank you.

We encountered issues after booking a flight through Flighthub. I obtained two confirmation numbers for my husband and myself. However, upon visiting the Spirit website to select seats and add carry-on baggage, an error message consistently redirects me to the homepage. Additionally, there seems to be an inconsistency with the way our flights were arranged by Flighthub. I registered an account on the Spirit website, but when attempting to link my flight, I receive an error stating that the name does not match the one on the flight reservation. Despite my attempts to add both flights, the issue persists. Our confirmation numbers are HWNN4B for Scott S. and XND5KK for Rebecca S. Our travel is scheduled from Vegas to Denver on June 11th.

My checked bag was misplaced in Fort Lauderdale due to a booking mistake two weeks ago. I contacted a Spirit Lost Baggage representative who informed me that the bag was scheduled to arrive by May 25th. However, the online tracking has shown the bag in transit for a week now without it reaching me. I am a missionary in Cap Haitean Haiti, representing Yong Disciples for Christ, a USA 501c3 charity organization that supports a Christian orphanage in Cap Haitean Haiti. The bag contains essential items for the orphanage, and I am scheduled to return to the USA on May 31st. It is crucial to resolve this matter promptly. My name is Greg S., and you can reach me at [redacted]. Thank you for your assistance.

Dear Madam or Sir, I recently booked a flight from Las Vegas (LAS) to Newark (EWR) for August 26, [redacted], with the reference number SFR1US. Unfortunately, this flight has been delayed twice. The latest arrival time at Newark is too close to our next departure at 19:00. Can you please adjust our reservation so we can arrive earlier at Newark? If this is not feasible on August 26, we are open to traveling on August 25 instead. The names on the reservation are Olivier Griffon and Véronique Chassaing. We are hopeful that you can assist us with a suitable solution. I look forward to your response. Best regards.

I experienced significant delays on my Fort Lauderdale to Cleveland flight on 6/1/[redacted]. The initial departure time of 7:50 pm was pushed back multiple times until it was ultimately canceled at 2:20 am due to a lack of a captain. The captain who eventually arrived appeared too tired to fly. I am requesting a flight today on Delta departing from Fort Lauderdale at 11:45 am with a layover, arriving in Cleveland at 4:42 pm. If this is not possible, I would like a refund for both the outgoing and return flights scheduled for Monday 6/5/23.

During our recent flight from DFW airport with Spirit, my husband and I were initially told by one of the airport staff that we needed to buy a carry-on. However, at the gate, we were informed that our purse and laptop bag were actually complimentary. A credit of $[redacted] was given to us by a helpful agent at the gate, who advised us to contact customer service for a refund. It was confusing for us as first-time Spirit flyers, especially because we had purchased checked bags thinking we needed to pay for carry-ons. The gate agent clarified that our small personal items were free. We are eager to have the $[redacted] refunded back to our bank card ending in [redacted].