Spirit Air Customer Service Issues

I understand there are ongoing issues with airports, pilots, and workers that can cause frustrations. I had planned a trip for my friend's wedding on December 8th, aiming to arrive mid-day and return home on December 12th without rushing to the airport. Unfortunately, my flight schedule has changed multiple times, and now I find myself leaving late on December 8th and returning early on the morning after the wedding, which is not what I had in mind. I would greatly appreciate any assistance in adjusting the flight times to better align with my original plans. I recognize this may be a challenging request, but I hope there is a solution available.

I recently had a disappointing experience at Chicago O'Hare airport. As a diplomat, I was treated poorly during my connecting flight from Florida to Uganda on November 5. The airport staff were unkind and charged me a total of $[redacted], including an extra $99 for my carry-on bag. This additional delay caused me to miss my international flight. I find this treatment unacceptable, especially as a diplomat. I intend to file a formal complaint about this incident and will avoid flying with Spirit Airlines in the future.

I need a refund for a cancelled flight from Orlando to Atlantic City by Spirit Airlines due to a hurricane. The return flight is not required now. Confirmation: SHHCPZ. Requesting a full refund on my credit card. No penalties. Response needed promptly. Thank you. - Leslie J.

Hello, I wanted to share that my flight to Houston was canceled by the airline on Tuesday because they did not have a pilot or copilot available. As a result, I was provided with a hotel stay and a food voucher for one day. However, I am still unable to secure a flight for today. Spirit Airlines has informed me that the earliest I can fly out is on Friday with American Airlines. Unfortunately, I have not yet received any confirmation details for this new flight. I am seeking approval for additional nights at the hotel and would appreciate staying informed about the efforts to get me back home. The hotel approval reference is 679UX.

My Spirit Airlines points of 41,[redacted] were erroneously deleted. These points were active up until last month, and I believed I had until December 27 to earn more points to avoid deletion. I have already spoken to a representative about this issue and mentioned that in the past, points have been reinstated without any problems. The representative mentioned that if I apply for a Bank of America credit card, they could add the 41k points back to my account. I inquired if this was separate from the points earned for getting the B of A credit card and meeting the spending requirement. I have emailed the rep but have yet to receive a response. I am reaching out for your assistance to reinstate the points, as it is unclear how this deletion happened. I am eagerly awaiting your reply.

On November 12, I had a flight [redacted] from Indianapolis to Newark, but unfortunately, I arrived too late for check-in, and the gate was closed at 5:07 am. I had to reschedule with a third-party site, CheapFlights, to fly with United from Indy to Newark. Despite being reassured that my return flight wouldn't change, I faced issues when trying to early check-in with baggage payment on November 14. I ended up being charged twice, once $[redacted] and again $79, by three different agents. When arriving at the airport, I encountered a long line with no clear baggage counter signage and had trouble with my ticket at the Spirit Kiosk. CheapFlights claimed there was no ticket cancellation on their end, blaming me instead. I was charged a total of $[redacted].96 for my troubles including unexplained fees. It's frustrating to deal with these issues, especially considering the significant cost difference from the original tickets to the repurchased ones, totaling $[redacted].20. It's disappointing to feel like my money was mishandled, especially as Spirit is going through bankruptcy, making me feel undervalued as a customer.

On Tuesday, September 15, [redacted], our flight [redacted] from MSY to MCO, my wife lost her iPad. One of your excellent employees, Jecenia Garcia, found it and promptly contacted me at cell phone number [redacted] to notify us about it. She directed us to go to the Spirit counter the next day and inform any representative that the iPad was in the supervisor's office, as she had handed it over to her supervisor, Antonio, to keep it safe. However, when we visited the Spirit counter at MCO Orlando International today, November 16, [redacted], and spoke with supervisor Joana at the front desk, we were sent around the airport multiple times, but couldn't locate the iPad that Jecenia had given to her supervisor. Currently, supervisor Antonio has not appeared. We have the names and evidence to show that our iPad was misplaced by one of your employees. We hope to resolve this matter without escalating it to court; all we want is to retrieve our iPad.

I'm contacting you to share my experience at Atlanta airport today. I've been here since 10 AM due to a flight delay. As a traveling chef with an event in Las Vegas, this delay has caused significant inconvenience. The airline provided a $[redacted] voucher for a future trip and $50 for food, but I've incurred additional costs for accommodations. I feel that more compensation is necessary for the extended delay. I have expressed my concerns to a customer service representative and am looking for further assistance. Thank you for your help.

I am unable to check-in or print my boarding pass due to internet issues at my current location or a problem with the site. As a U.S. citizen returning home, I need to provide a negative COVID test or vaccination status. I showed a negative test when I arrived last week, but I don't have time to do it again now. I have tried calling for the past hour, but the phone rings and then disconnects. I would appreciate your assistance. Thank you.

I am currently in Colombia and leaving tomorrow. I am unable to get my boarding pass due to internet issues or your site being down. There is no response from the local phone line. As a US citizen, I had to provide a negative COVID test. What documents do I need for tomorrow's flight? In the US, I was informed that I wouldn't need anything to return to the US. Please advise me as my flight is scheduled for tomorrow. Sincerely, Mayra R. [redacted] [redacted]

Hello, good morning. I have a complaint about tickets I purchased last year for $[redacted] for a family of 4. We were unable to travel, and I personally spoke with a customer service representative who assured me she put the tickets on hold until we were ready to travel. However, when I called today, I was informed that the extension has expired and I have lost the money. This is very concerning to me, as I would not have waited until now to follow up if I had been given the correct information. Please investigate this matter further. You can reach me by email at [redacted] or on my cellphone at [redacted]. Thank you.

Hello, I wanted to let you know that our flight (originally Flight [redacted] on January 7th, [redacted], from Las Vegas to Washington) has been modified. We received an email instructing us to click the "Review Changes" button to confirm the new itinerary. Unfortunately, every time we click the button, it displays an "Access Denied" message. We still intend to take the flight. Our reservation was made through booking.com, and our confirmation code is EMZV7U. Thank you for your assistance.

I bought two airline tickets on August 8, [redacted], and paid a cancellation fee for flexibility. I had to cancel the next day before the 24-hour rule. I tried calling Spirit Airlines multiple times but couldn't get through, so I had to cancel online after waiting over an hour. I am requesting a refund of $1,[redacted].28 to be credited back to my card as this situation has been stressful. Please process my refund or provide reservation credits. Thank you. - M. Young

We arrived at the plane close to departure time, around 10:58, for our 11:15 am scheduled flight. The staff informed us the doors close 15 minutes prior, but we were surprised to see 6 other passengers behind us. Only one passenger was allowed through after being called by a staff member. It's frustrating that other passengers, especially those with children, were not given the same opportunity to board. Every paying customer should be treated fairly. It's disappointing that in this situation, the staff didn't handle it well. I believe better customer service is necessary in situations like these.

When the COVID-19 pandemic began, my son, living in the Los Angeles area, couldn't visit due to getting sick with COVID-19. He held onto a flight credit with the hope of coming home to see his Dad and me for Christmas after not seeing us for 2 1/2 years. Despite battling COVID-19 twice and dealing with our recent move due to our rented home being sold after 29 years, he tried to use the credit to visit. Shockingly, he was then informed that the credit had expired. This news came as a devastating blow as we are on a fixed income and had put all our resources into the move. The situation is heartbreaking as his visit would have meant a lot to us, especially now that his Dad is recovering from surgery. We feel let down as he thought the credit was still valid and wonders why there wasn't any notification before it expired. The timing of these events with the onset of COVID-19 has only added to the difficulties we have faced.

My daughter submitted claim CAS-[redacted]-X6B0L0, but I would like to provide additional details and inquire about any additional steps we can take to recover it. I regret not advising her against packing irreplaceable items in checked luggage as she included her Great Grandmother's ring, a [redacted] class ring with sentimental value due to its significance during the WWII draft. This ring was given to Sora, who graduated amidst the challenges of [redacted], symbolizing the bond she shared with her Great Grandma. While the ring may not hold much monetary value, its sentimental worth is immeasurable. Finding this item would mean the world to us. If there are any further actions we can take to assist in locating the lost luggage, please do let us know. For contact, you can reach me, Wendy Roberts, at the details provided in the claim or on my cell phone at [redacted] or email me at [redacted] Sora Roberts can also be reached via the claim. Thank you for your assistance.

I bought plane tickets for my son, R.B., and his wife, H.B., to travel from Detroit to Orlando on February 2, but the flight got canceled. Spirit gave me a voucher for future travel, initially valid for 90 days. Due to work commitments, they couldn't use it, so Spirit extended the voucher until February [redacted]. Now, when I tried to redeem it this month, it had already expired. I intended to use the $[redacted]+ voucher to bring my son and his wife to Florida in January, but I've been informed the voucher can't cover their tickets. I'm disappointed as Spirit assured me I could utilize it until February [redacted]. The voucher's ID is QGT4VJ. I kindly request your assistance in validating the voucher so I can book their flights. Thank you for your help in reinstating the voucher for me.

I had to cancel my flight with code QYQVYB from Seattle to Las Vegas due to the cancellation of the next leg of my trip from Las Vegas to Detroit on December 22 at 6 p.m. The baggage that I checked in Seattle got mistakenly sent to Las Vegas. A Spirit representative named Joyce assured me it would be forwarded to Detroit, but my Detroit flight was cancelled the following day. I am currently in the greater Seattle area and need assistance locating my bag and arranging for it to be shipped to my home. Thank you.

Our flight from Atlantic City to Fort Myers at 3:10 got canceled today. I'd like to reschedule for tomorrow or Tuesday but it seems all flights are fully booked until Friday. If that's the case, I would appreciate a full refund, including my checked bag. This situation has unfortunately impacted our Christmas plans. We also have a return trip on Thursday that we won't need anymore. Kindly assist me with this matter. Thank you.

Hello, I reached the airport 2 hours prior to my flight but missed it due to the long reservation line. Although I informed the agent about possibly missing my flight, she still provided me with boarding passes, ensuring I would catch it, which was incorrect. I was rebooked for a flight three days later, causing more inconvenience. The slow lines at Spirit and the lack of guidance for passengers to arrive earlier seem to be the root of the problem. Instead of assisting customers at the airport, they direct them to contact the [redacted] number for help. I was not given any hotel accommodations for the 3-day wait, which is unacceptable. I am requesting to be placed on the next available flight to avoid an extended stay at the airport. Here is my contact information: Tashee S. [redacted] [redacted]