Sonos Customer Service Issues

As a dedicated Sonos customer, I own the soundbar, boombox, and 2 One speakers. Recently, I acquired the new Move speaker, but unfortunately, it's not integrating correctly with my existing setup. Despite reaching out to tech support on numerous occasions since December 15, [redacted], I have not found a resolution after spending over 2.5 months troubleshooting. The situation escalated when I was informed today by Phylis that I need to manually regroup the Move speaker in the Sonos app every time I want to use it, a crucial detail missing in previous interactions. Frustrated by the constant need to reset the speaker for it to function, I requested a return, only to discover the 45-day return policy, which I was unaware of due to not receiving an order confirmation. Even though I've diligently collaborated with the TechTeam for hours, I was denied a return, leaving me dissatisfied. It's disheartening to have an incompatible $[redacted] speaker that doesn't align with my Sonos system. I hope we can find a fair solution to this predicament, considering my loyalty and efforts in troubleshooting the issue.

I recently installed a Garmin app on my Desktop running Windows 10. Unfortunately, it didn't work properly, so I uninstalled it and rebooted my desktop. Now, when I try to open my S2 app, I receive an error message saying "unable to load pcdcr.dll. Please reinstall." I'm hesitant to go through the hassle of reinstalling the entire system. Luckily, my cellphone and tablet are working fine, but I rely on my S2 app being open on one of my two monitors for convenience. Any assistance in resolving this issue without a complete system rebuild would be greatly appreciated. Thanks, Geoff.

Hello.. I recently purchased an ARC soundbar that initially worked well when connected to my TV. However, after a month of intermittent issues, the sound now randomly mutes without any interaction. The only way to temporarily resolve it is by unplugging and plugging back in the TV, which is not always successful. I have attempted different troubleshooting steps such as resetting the ARC, turning off the TV, and changing power inputs without success. On the app, I have exhausted all options. I've noticed that accessing the TV setup on the app briefly restores the sound until it mutes again once the "DONE" message appears on the screen. I've tested everything I could think of. Assistance would be greatly appreciated. The radio music functions properly, but if I switch to the TV input, the music continues playing without sound from the TV. Any help is welcomed. Thank you.

I encountered issues when adding a new Symfonisk lamp to my existing Sonos:5 systems. Despite trying to set up the lamp on the latest Sonos controller, it kept detecting my old systems. After disconnecting the Sonos S1 units, I managed to set up the Symfonisk lamp. However, configuring Alexa with it proved challenging. I attempted to reset the lamp, reconnect it to the Sonos controller on my iPhone, and even created a new Amazon account, but I was unsuccessful. Having prior experience working for Sonos on app development, I understand the frustration with the controllers. My wife also struggles with them, and even I find them difficult to navigate at times. Although we primarily use Spotify for streaming, the usability of the controllers leaves much to be desired. Any assistance would be greatly appreciated.

Hello everyone, I am the new owner of a SONOS Roam, purchased approximately 15 days ago from an authorized reseller. I am currently working on a cruise ship that stops in Miami every 12 days. Due to ship regulations, I can only use one device at a time, and the Roam cannot connect to the internet through a browser. I had to wait until I was in Miami to use my iPhone as a hotspot to set up the Roam through the app. After more than 10 days, I finally managed to complete the setup. However, despite appearing connected to Bluetooth and having control over it, the speaker produces no sound. I transfer the sound from the Roam to my iPhone, which plays it, and then back to the Roam, but it remains mute. I am seeking assistance on how to fix this issue easily. Thank you.