Sixt Rent A Car Customer Service Issues

I had a car rental reservation at Sky Harbor, Arizona for yesterday, the 15th. Unfortunately, due to my husband's hospitalization, we were unable to travel. The booking number is [redacted] and the confirmation number is [redacted], under the name James or Myrna Lance. I attempted to contact the Sixt Rental in Phoenix, but only reached a pre-recorded message and couldn't speak with an agent. I am concerned about any potential penalties for missing the pickup. Thank you.

Dear Team, Good morning. I am traveling to Munich from the 16th of June, [redacted], and staying until the 5th of July, [redacted]. I plan to rent a car for this period. When attempting to book a car through your app, I noticed there is a set limit on kilometers allowed. I would like to inquire if there are options available for unlimited kilometers as the preset limit will not suffice for my needs. I would greatly appreciate a prompt response. Best regards, Khalid

I rented a car from Sixt Rental at Ponta Delgada Airport on March 6, [redacted]. Unfortunately, on March 7, I experienced a flat tire with the BMW series 1 automatic transmission car I received. Surprisingly, the car had no spare tire, owner's manual, and the road assistance number was hard to locate. The car was replaced with a Skoda that also had an automatic transmission, but was not the same as the BMW. Upon return, I was charged for an extra day without explanation. I have reached out to inquire about the additional charges, why the car lacked essential items, and why there was no one present at the return kiosk for inspection.

I am having trouble reaching Sixt Car Rental by phone, as the call does not connect. When I log in to the website to manage my booking, I only see a blank page. I reserved a small to mid-size car, but upon arrival, I was given a BMW Series 4 instead of the expected Versa or similar car. My rental agreement does not include a daily rate, leaving me unsure about the charges. Despite multiple attempts, I have not received a response to my emails. I am considering returning the car and renting from a different company for better service and communication. I just want to confirm if this message has been received.

Dear Sixt, I rented a car from the Ljubljana train station yesterday, and overall, the car is working well, which makes us happy. However, I have a few concerns I would like to address with you. Firstly, during the contract process, I was offered the 'full fuel service' without being informed of the associated cost, which I discovered later. As we will not be driving much, this service is not beneficial to us, and I would like a refund for it promptly. Secondly, while inspecting the car, I noticed some additional damages and took pictures, although the employee did not. The pickup confirmation stated there were no new damages, which is inaccurate. I want to ensure this discrepancy is noted to avoid any issues upon returning the car. Lastly, the pickup was delayed by almost half an hour due to contract processing and waiting for the car from cleaning service. While I understand the process, this delay caused inconvenience as I had to drop someone off at the airport. Thank you for your prompt attention to these matters. Best regards, Koen B.

Good morning, On 01/09/[redacted], I made a reservation through Ryanair car rental with booking number [redacted]55 for Manesi Girolamo to pick up a car from the Sixt office in Malaga. I paid €[redacted].76, consisting of €[redacted].14 for the car rental and €48.79 for insurance. When I arrived in Malaga to pick up the car (21/09/[redacted] at 1 am), your employee recommended changing the insurance for better coverage. I cancelled the previous insurance with Ryanair's rental car service, which has already refunded the insurance amount. I then secured a new insurance with your company for €[redacted].60 plus a €[redacted] vehicle deposit. This deposit will be returned if the car is undamaged. I returned the car without any issues. However, I have now received a payment request from Sixt for €[redacted].14. I am confused as I did not make any booking with Sixt, and this amount matches what I already paid for the rental car. I would appreciate a prompt explanation of this charge, which has not been reconciled yet. I hope to receive clarification without further action. Thank you.