Sixt Rent A Car Customer Service Issues

I experienced an issue with being double charged for a car rental from Sixt. Initially, I made a prepaid booking through Priceline with a VISA card on April 23rd, [redacted]. However, on July 12th, when I arrived to pick up the rental, my VISA card had been replaced with a MasterCard. The Sixt agent needed the original booking card, so they canceled it and rebooked with the new card, resulting in a double charge. I have already contacted Sixt via phone and email but have not received a resolution to this matter. I am seeking assistance to resolve the double charge situation promptly.

I reserved a rental car for July 31, [redacted], but upon arriving to pick it up, I was informed that I needed a credit card, not a debit card. At the front desk, I was told airport security requirements were the reason I couldn't proceed. I was given a number to call to explain the situation for a refund to avoid charges. Despite several attempts, I haven't been able to reach anyone. It's now August 14, [redacted], and I need a full refund of $[redacted] charged to my debit card. This money is crucial for my family's expenses like rent, bills, and my kids' needs. Kindly refund the full amount promptly as I rely on this hard-earned money for essential expenses.

We recently booked a hire car from your company to visit our elderly mother in Northern Ireland. The car cost us £[redacted] for a four-day period, and the payment was taken in advance. The car was supposed to be picked up on 5 September. Due to the DVLA backlog and industrial action, we haven't received our passport or license back, which we needed to change our expired Irish license to a UK one. Without a license, we are unable to drive, hire a car, or travel by plane to Northern Ireland. We've been unable to speak to a representative at Sixt car hire, as calls are not being taken on this matter. Emails have also gone unanswered, and canceling online would incur a £[redacted] charge. Since 1 September, we've been trying unsuccessfully to reach someone. The inability to connect with anyone and losing £[redacted] in these difficult times is a significant financial burden for our family. We're reaching out to you in utter desperation. Our reservation number is [redacted]. Sincerely, Elaine and John M. Sent from my iPhone

Reservation [redacted] I am reaching out for assistance regarding my upcoming reservation. Due to a schedule change by the airline, I will be arriving at Houston airport at 21:30. Considering the immigration process and transportation to your location, I may not reach until 22:00. As my reservation is already confirmed and paid for, cancelling is not preferred. Could you kindly suggest any alternatives available to accommodate this delay? Would it be possible for me to email scanned copies of my documents for you to arrange key collection at a different location?

I encountered a flat tire issue with the car upon picking it up and upon returning, I was told it was being loaded. The car display now indicates "see dealer flat tire." Unfortunately, the rental is unusable. Multiple attempts to contact customer support via phone and email have been unsuccessful. I will initiate a chargeback with my credit card if this matter is not promptly resolved. The rental I received required maintenance, leaving me with an inconvenient situation. Without a timely response within the hour, I will refuse payment for the car. Communication attempts have been fruitless, leading me to consider escalating this matter. I urgently seek assistance regarding the car problem. Your prompt attention to this matter is greatly appreciated.

I have been trying to reach out to your customer service for the past three weeks to address the charges on my credit card linked to rental agreement [redacted]. On September 6th, I picked up a car in Porto with a charge of approximately [redacted] euros and a [redacted] euro deposit. The car was returned with damage on September 9th. On September 14th, I was charged $[redacted].68 USD. Despite multiple contacts with customer service since then, I have not received a satisfactory explanation for the charges. Receiving over [redacted] euros in damage fees is excessive, especially without a detailed breakdown of costs. It has been frustrating not to receive clear answers promptly. I need a detailed breakdown of the charges and an explanation for the delay in addressing this matter. Any assistance in resolving this issue would be appreciated. Thank you.

When I went to book a car at the Girona Sixt office on October 10, I had planned to rent it for a few days, maybe not more than ten. I specifically asked if I could return the car earlier without any extra charges, and Monica assured me that was possible. She mentioned that insurance was included. The car described to me as a black automatic Opel turned out to be a white Opel with a manual transmission, which was a bit of a surprise after searching for it in the garage. After returning the car within two days, I noticed that I hadn't received a receipt via email. Upon checking with the office, I found out they had entered my email address incorrectly. The receipt they eventually provided showed a charge for the full ten days of rental at $[redacted] EU, along with a $[redacted] charge for insurance. This discrepancy led me to discuss the matter with the staff and office manager, Laura. The unexpected extra charges for additional days and insurance were contrary to what I was initially told by the staff. I trust that Sixt can address this issue promptly and efficiently. I am determined to raise awareness about this situation and take necessary steps to find a resolution.

I recently made a reservation with Sixt using their app for a car rental, but I encountered a major issue. Despite paying online and being informed I only needed my ID and the payment card, I was refused the rental because I lacked a major credit card. The staff advised me to cancel and provided a number. When I called, I was directed to contact reservations via email. After explaining my situation via email, they stated my reservation was a no-show as it was in the past. Despite my timely arrival as seen on cameras, they cited procedures for not issuing a refund. I requested a supervisor to call me, but have not received any response yet. I find this experience frustrating and unfair. An adjacent customer faced a similar problem but didn't prepay, unlike me. I am determined to receive my refund and find their handling of the situation unprofessional and unsatisfactory.

Hello, I am writing to express my dissatisfaction with the vehicle rental experience I had at the Jerusalem branch. On November 21, [redacted], I rented a Picanto under contract number "[redacted]01" for return on November 22, [redacted], at Ben Gurion Airport. Unfortunately, the vehicle stopped working after I refueled it on the way to the airport, causing me to be late for my flight. Despite contacting support, the assistance was delayed, and I had to troubleshoot the issue myself. I incurred additional costs for a new cable, as the battery in the vehicle was not suitable. Upon returning the vehicle, I was charged more than the agreed amount, and the staff did not refund me for the cable. I am deeply disappointed with the service provided and the handling of the situation. I request a detailed breakdown of charges and reimbursement for the cable. I have attached relevant documents for your reference. I anticipate a prompt response to resolve this matter. Sincerely, Henry W. Barbosa

Last night, we made a car booking for pickup at 6 p.m. at Atlanta Airport Hartsfield-Jackson for a small sport sedan from Mercedes-Benz, BMW, or Infiniti. Upon arrival at 6:15 p.m., we found there were five vehicles in a different class, including SUVs and coupes. The staff at the service desk suggested we upgrade to a Mustang for an additional $[redacted] a day or take an extra-long station wagon as the only alternative. The agent, Keith, was unhelpful and seemed to prioritize friends in line for free upgrades rather than accommodating us with the car we paid for. We were disappointed by the lack of professionalism and the insistence on providing a vehicle unsuitable for our needs.

I rented a car online and arrived at DFW to pick it up. However, they refused to give me the car because I didn't have a credit card, which I wasn't informed was required. The agent assured me they would refund my payment, but I still haven't received it. The charge went through on December 1, but there is no record of a refund on their end yet.

Hello, my name is Tyron Rozier. I am a former Sixth rental customer. I recently reserved a car at Miami International Airport and was informed that I am on the do-not-rent list with Sixt. I have been trying to reach out to customer service for the past week to get more information about why I am on this list. If anyone can assist me, please contact me at [redacted] or [redacted] Thank you.

Good morning, I am Endah Sri Suparti, a customer who rented a car from Sixt Rent a Car for 5 days from 7 December [redacted] to 12 December [redacted]. After returning the car, there was an unexpected charge on my credit card by Sixt. I immediately contacted the rental office to resolve the issue, which was cleared up. However, it has been 3 days since the incident, and my refund has not been processed yet. The staff had assured me that the money would be returned within 1 to 2 days. I kindly request for the refund to be processed promptly. Thank you.

I was browsing your website for a rental car when my grandson accidentally clicked the confirm button. I tried to cancel the reservation immediately, but I couldn't reach your company as I called around 10 times. I noticed a charge on my card, so I disputed it, and it was removed. However, a month later, the charge reappeared on my card even though I never picked up the car rental. I haven't received any communication from your company, and I am now considering reporting this issue to the Better Business Bureau.

I've had a disappointing experience with SIXT in the UK. I mistakenly provided the wrong registration number when paying toll bridge fees online, resulting in fines. SIXT then charged me twice at 40GBP each to forward me these fines. I believe this fee is excessive for simply passing along information. Other companies handle this process for free by mailing the bill directly. SIXT's high fee seems like a way to profit off customers. Getting in touch with them has also been quite challenging.

I need assistance with a rental car issue. I was charged over $[redacted] on my credit card that I provided for a deposit. I had prepaid through Priceline. The car I reserved was not available when I arrived, so I had to settle for a different one. The car was dirty with water marks, even after they washed it. I pointed out the dirt and even cigarette ashes by the side mirror. They attempted to rewash the car, but it was still wet and dirty. I suggested drying it off to remove the spots, but they refused to dry it. I asked for rags to dry it myself. I returned the car on time, but now I see a charge on my card for a smoking cleaning fee of over $[redacted], which is unexpected.

I have been wrongly accused of returning the rented car in Minneapolis on February 23-26 with a smoke smell and ash in the cup holder. My husband, Jon, and I have been happily married for 50 years and have never smoked. We were the only occupants of the vehicle, as Jon had medical appointments in Minneapolis. A charge of around $[redacted] was wrongfully imposed on us, which is completely unfair given our innocence. It's possible that one of your own drivers may be responsible for the issue after we returned the car. This has been a nightmare experience overall. Not to mention, the car had a tire leak with no spare in the trunk. I urge you to rectify this situation promptly. Barbara W.

I had reserved a BMW, but upon pick-up, they provided me with a Volvo, claiming it was a complimentary upgrade due to a lack of BMWs. On leaving the Philadelphia airport, the vehicle indicated it was running low on fuel. I contacted customer service, who redirected me to roadside assistance, which was not helpful. Frustrated, I drove back to the rental agency, wasting time in traffic. The staff member I spoke with seemed uninterested in my issue, stating it was not his responsibility. Despite asking for a larger vehicle with a full tank to make up for the inconvenience and missed event, he insisted that the Volvo was an upgrade already. A colleague intervened, suggesting I check my attitude before canceling my reservation entirely. Eventually, a manager stepped in to resolve the situation. The rental agency's unkempt office, unhelpful staff, and overall experience left me thoroughly dissatisfied, and I do not plan to use their services again.

Hello, I made a car reservation for April 11-14 at SFO airport through Expedia with confirmation number #[redacted]. Due to a cancelled flight on the 11th caused by a pilot shortage, I had to cancel the car rental but did not receive a full refund. I believe this situation was out of my control, and I am seeking reimbursement for the $[redacted] charge. Despite contacting customer service twice, I have not received a response. Please confirm. Thank you in advance. Best regards, Missy (M. Johnson)

Good morning, Regarding reservation # [redacted], my wife and I attempted to set up Sixt Express in the app. Although the app uploaded my License and displayed a green check mark, the setup process seems incomplete as we were unable to select our vehicle class, confirm the reservation, or receive instructions for pick-up. We are unsure if we should proceed directly to the car location instead of the rental counter upon arrival. Any assistance would be greatly appreciated as we've been unable to reach anyone via email or phone for over a week. Kindly confirm if the setup is complete and provide guidance on the pickup process. Thank you. Regards, Tim M. Facilities Manager Technique, Inc. [redacted] Technology Drive | Jackson, MI [redacted] P [redacted] x5000 | F [redacted] | C [redacted]